Best Air Conditioning & Heating Services in Victoria Melbourne and Geelong

I had a very disappointing experience with Plum. A technician came to repair my ducted heating because one of the duct pipes had become… Read more

disconnected. I was charged **$300**, and I was told the system was in good condition after the repair.

Just **two days later**, the duct pipe failed again. I believe that if the ducting had genuinely been in poor condition, this should have been identified and explained during the initial service. Instead, I had to book another visit and pay an additional **$150 call-out fee**.

During the second visit, the technician told me that one section of the duct needed to be replaced and quoted **$499**. I asked whether, if the ducting was really in poor condition, it would be better to replace the entire ducting system to avoid future issues. Following that discussion, I was given a quote of around **$2,300** to replace the whole ducting system.

I decided to get a second opinion from another repair company. They inspected the system, fixed the issue for **$150**, and advised that the ducting was actually in good condition and **did not need replacing**.

Based on my experience, I believe the issue was not diagnosed correctly, and I was recommended repairs that were unnecessary. Customers rely on professional advice, and I feel I was charged for repeat visits that could have been avoided if the problem had been properly assessed during the initial service.

I hope Plum takes this feedback seriously and reviews how its technicians diagnose problems and recommend repairs. Customers deserve honest advice, quality workmanship, and fair pricing.

Great service, the technician arrived on time and helped us with the issues of our ducted gas heater, he was full of information and advised us on certain things to be done that we didn’t know about. Well done

Highly recommend, Fantastic service – From the initial enquiry, to the prompt service, can’t thank and recommend Georgia, Nathan and the team enough. Highly recommended.

I recently had to renew my 30 year old evaporative cooler . Contacted Homefirst on Thursday morning and installation was completed on Friday… Read more

afternoon . First class service from the receptionist, Ferris (not sure of the spelling) and installers Alec and Brandon . No hesitation in recommending this Company .

I chose Duct Masters based on the positive reviews and because Sedek assured me that if any issues arose, I could call at any time and they would be… Read more

sorted out. Unfortunately, that wasn't my experience.

I called several times, including the office, but received no response or follow-up. Communication after the installation was very disappointing.

I was also told that all of the ducting would be replaced. However, I later found that the connection from the heating unit to the new ducting was not replaced and old damaged ducting left (too hard maybe)

Overall, I'm disappointed with both the lack of communication and the quality of the work.

Thankyou Carlos for fixing my 20 year old aircon that was leaking from inside unit. Carlos quickly assessed and cleared blockage in down pipe and… Read more

went on to thoroughly clean the aircon and has great communication skills so I knew exactly what needed to be done.. I will certainly use Total Airconditioning when the time comes the unit needs replacement or if I have further problems.

Great service provided by this company Suzanne and the team at pivot were amazing to deal with.. The product and technical knowledge were… Read more

outstanding… I can see why they have been in business for as long as they have with service like I received with my transaction.

Quick turnaround and fixed the heater issue with my Pentair 400.

Absolutely disgusting customer service. They installed 4 units that don’t work and continually cancel appointments to come and fix a brand new… Read more

installation that does not work. Do not deal with this company save your money and deal with reputable dealers!

Shame on you [Name Removed], you seemed nice but you are complicit in this scam as you knowingly ripped my mum off ($4500 to repair a leaking pipe)… Read more

and you're stooping so low by working for Upside Down and Mr Emergency and the rip off that they are. Be warned everyone. Google Mr Emergency Plumbing, Metropolitan Plumbing and Upside Down before you call them. Read 100s of scathing reviews and watch A Current Affair about the owner's disgraceful history of over charging and probably worse. How can you work for this guy [Name Removed]? I hope you've gone down along with Mr Emergency which is now in administration.

Excellent service – Brett and his team of young men were absolutely delightful and professional from beginning to installation. Our system broke day 2 of winter which was a very stressful time. They made the process seamless, and our new system is beyond amazing.

Tom came to clean my gas ducted heating. He arrived on time. Tom also cleaned my Split system as well did pest control in my roof. Tom… Read more

explained everything really well also how much it would cost. He was not pushy at all and made suggestions of what extras needed to be done. Job was left clean and well done. Thankyou Tom for great service.

Efficient Pure Plumbing should seriously rethink their name, because “efficient” was nowhere to be seen in my experience. The job they did was… Read more

extremely unprofessional and felt more like a cowboy operation than a plumbing service. Communication was poor, the workmanship was sloppy to the point that they should be totally ashamed of themselves, and it did not seem like the team had been professionally trained or supported. What made it even more disappointing was the complete lack of care or respect shown for our home while they were working. They left a mess behind including empty drink cans and they did not even have the decency to put down dust sheets to protect the area. The disregard for basic cleanliness and respect for someone’s home was honestly shocking. It was also clear that the issues were not just with the workers; the lack of oversight and accountability from the company director was appalling. The whole experience was extremely disappointing from start to finish. I would never in a million years use them again, nor would I recommend them to anyone, in fact I’d strongly suggest steering well clear of them.

I recently had my gas hot water system upgraded to a NeoPower hot water system through the Victorian Energy Upgrades (VEU) Program, with Australian… Read more

Green Solution managing the process.

I was very impressed with the service provided from start to finish. Communication was excellent throughout the entire process, from obtaining the initial quote and arranging the installation date through to the installation itself and the prompt delivery of all required plumbing certificates afterwards.

The installation team was professional, efficient, and completed the work to a high standard. The whole process was well organised and hassle-free.

Based on my experience, I would highly recommend Australian Green Solution to anyone considering a hot water system upgrade under the VEU Program.

Fantastic experience from start to finish. Sid did an excellent job coordinating the installation, handling the booking, and following up throughout… Read more

the process to make sure everything went smoothly. Travis completed the installation to a very high standard, his work was neat, professional, and he left the area clean and tidy afterwards. Great communication, excellent service, and a hassle-free experience. I highly recommend the team.

I was under the understanding that my outside unit would be included in the price he didn’t do it at all! But in the days after l became very sick… Read more

with all kinds of allergy type reactions l was ill! I emailed Sanitair about this and received a very unhelpful reply basically dismissing my concerns. The fellow who did the job didn’t seem at all invested in the job and made me feel uncomfortable asking questions and didn’t seem to have answers not what you expect from a professional.

Hi there customer here in Mt Eliza Rob , Callum (and I think Josh , apologies if that’s incorrect) just replaced my old existing. Gas system with a… Read more

Fujitsu reverse ducted system with AirTouch 5 . May I commend Dale Air on an excellent user experience starting from the initial consult with Jacob who went through all the options and suggested a best fit system. The install was actually a challenge due to the need for some scaffolding that needed to be arranged this was done quickly (at no cost) and after that the installation was smooth. Now enjoying the warmest my study has been and hopefully a troubfree system. Would recommend .

The positives: We have a ducted reverse cycle air conditioner that works well and we recieved a $3,250 Government Rebate. The negatives: These a a… Read more

touch longer and I'll do my best at being factual and not emotive. To get to this point has taken 16 months, 6 months to finish the job and a further 10 months to get the rebate. After we paid the deposit it was 4 months until the job started. We make some allowances for Christmas but the start date was postponed 4 times. A key reason for choosing Premium Air was that they said the system could easily be installed under the house rather than in the roof. When the installers arrived they tried to talk us into instlling in the roof. We said 'no'. We believed the job would be finished in a day but we were left without heating for 6 days while they tried to install it. Admittedly they did not turn up on each of those days as they seemed to have other jobs they were working on. The main installer could not work out where to put the Izone controller and sought advice from me, the customer, about this. He eventually decided to cut a large hole in our plaster in order to run cables. They subsequently refused to fix this hole because it was specifically excluded in the quote. In our opinion this is a breach of Australian Consumer law. We overheard conversation of the installers saying they were not going to install the return duct where we had agreed. They were about to cut a sizable hole in one of our walls before we confronted them about this and eventually convinced them to go with the agreed plan. When the system was finally fully connected they turned it on to find that it had been installed backwards. It was sucking air through the vents rather than blowing. 11 days after the installation started we still had 3 outstanding issues: one of the zones was not working properly; the control pad was faulty as it had a dead spot that didn't let us program it fully; and our evaporative cooler had been disconnected and not re-connected as per our agreement (they had cut all the cables). We asked when the job would be finished and the response we got was that we needed to pay the final bill or we would be locked out of the system. We said we would pay as soon as the job was finished. They refused to finish the work until we paid so we hit a stalemate. 7 days after the system was turned on, it automatically shut off. Please be aware that this is Premium standard practice. They set the system to switch off after 7 days unless the 'lockout passcode' is entered. Initially they said they had no control over this and it was set by the Izone company. I rang Izone and they said this was incorrect. So in our situation we were suddenly in a house with no heating at a time that turned out to be very cold. We wrote to Premium setting out the issues and stating we would pay as soon as they had finished a fully operating system. They refused to do anything until we paid the final amount. They had us over a barrel so we said we would pay on 3 conditions: that they finish the work quickly; that they unlock the system immediately; and that they lodge the rebate application asap. They agreed to these conditions, so we paid. They sent us the code to unlock the system immediately. It took them another 35 days to rectify outstanding issues. Then we started prompting them about the rebate. Note - the rebate was worth $3250 to us. We raised it on the 30th of April as being a condition of final payment. We finally received the money on he 13th of March, the following year. In the intervening period we continually pushed Premium to get the rebate paperwork submitted. we have completly documented all correspondence. On 13 occasions Premium failed to respond at al. On 17 occasions we were direclt lied to about the status (documented lies); and on 3 occasions appointments were cancelled. Following this I sent a letter threatening legal action. I followed with a phone call to a person I believe is the owner of the company. At that point things finally started to happen. It was obvious that nothing had been done to submit the papaerwork prior to December 2024. By the end of January 2025 we had received notification that the paperwork had been submitted to a third party who was in turn responsible for submitting it to the VEU. During these 10 months we did not complain because we were fearful we would never receive our money. Now we have it I can finally write this review and we have also submitted a formal complaint to the ACCC regarding what we regard as unconscionable conduct by Premium Air. All the above is entirely factual and fully documented. I'm quite sure someone will now jump online and tell lots of lies about it because that is what they seem to do. If I was the owner there is a certain person I would sack immediately. I'm sure they know who I'm talking about.

Honest and reliable service. Fixed a leaking drainage hose on my aircon unit in Elwood whilst completing a service.

Happy to be warm now – Did an excellent job of removal and installation of new unit very happy to now have heat. Also impressed with the friendliness of the team and the… Read more

tidiness. Took all there rubbish away with them. Can't speak highly enough of them. Highly recommend them to anyone wanting there split systems either serviced or new one installed.

We are so grateful to Coldflow for getting our Installation done in a timely fashion. The installation team were lovely to deal with throughout the… Read more

process, helping guide us to the best outcome. Absolutely commendable team who we will be recommending to all our family and friends in the future!

I have just recently switched from evaporative cooling to refrigerated heating and cooling with Superior heating and cooling company, the best… Read more

experience I’ve ever had. They organised the government rebate as well. Jenny at the office was super helpful, same with Travis and all his staff, everyone including apprentices were helpful, respectful, and professional, I couldn’t ask for more. I recommend this company without hesitation. Teresa

Savage Air did a brilliant job of replacing our ancient gas ducted heating/air conditioning unit with a sparkling new 18 kW reverse cycle Panasonic… Read more

unit. We talked to numerous installers, and Savage Air were the only vendor that inspired our confidence, by taking the time to do a thorough examination of the site before quoting. It was not a straightforward piece of work - a lot of crawling around over the detritus under our house and in our roofspace was involved. All their work was performed both professionally and conscientiously. The new unit is performing splendidly and we are very satisfied customers. Cannot recommend these guys highly enough.

I recently had an air conditioner installed by Aspen Air, and the experience was outstanding from start to finish. The team was excellent to deal… Read more

with—friendly, professional, and genuinely committed to getting the job done right. Their service was prompt, and they clearly knew their stuff. What really impressed me was their ability to offer smart, alternative installation options for some tricky areas in my home. They explained everything clearly and made sure I understood the best way to position the unit for both performance and aesthetics. Overall, I couldn’t be happier with the quality of their work and the level of customer care. Highly recommended for anyone looking for a reliable and knowledgeable air conditioning installer

Great service! – Prompt response and very proffesional service. Really happy with the outcome. I tried few others to fix the Duct work issue in my house with no luck. Saliya and his team did a great job fixing it . Would recomend this service to anyone!!

I had an excellent experience with Jerald and Ari from the Melbourne heat pumps installation team. Jerald was professional, knowledgeable, and… Read more

clearly took pride in delivering high-quality work. The installation was completed efficiently, and everything was explained clearly along the way. Ari in the office was equally impressive—friendly, responsive, and highly organised. Communication was smooth from start to finish, and any questions I had were answered promptly. Overall, the service was seamless and stress-free. I highly recommend this team to anyone looking for reliable and professional heat pump installation in Melbourne. ASME

Great service Great people Did amazing job installing air con units

Servicing of my Bonaire ducted heating was done professionally and in an efficient manner. Rob, the technician, was very courteous and professional.

Crowlz Vic very helpful and pleasant staff.Kept me informed of the process dealing with the Good Guys by either text or phone call. Always turned up on time for the installation of our new stove and removal of the old.

Lachlan, he connected our Air Conditioner, did a great job, very polite young man. we live in Pakenham area , Thanks. Sue & Frank Prins