Best Bike Shops in New South Wales Sydney, Newcastle and Wollongong

Just been to 99Bikes Morley for a tyre & tube for an antique fixed wheel posties bike..thought it would be a special order..but no ,,young guy LUKE… Read more

found 2 of them ! the last two..He gave me a great deal & worth the $5 join fee..& ready to be picked already..thanx mate.. phil mt lawley

This company is the WORST. DO NOT ORDER FROM THEM! They do not send you an invoice or conformation of your order. But are more than happy to take… Read more

money from your account. Don't bother paying for express shipping either. It certainly isn't express in any way. I placed an order 10 days ago with express shipping & I'm still waiting for the order & invoice. I will NEVER shop here again.

Good luck if you have a warranty claim with this business. You'll end up talking to a call centre and receiving emails from a bot asking you to jump… Read more

through hoops. First they want photos which is fair enough then they want videos of a problem that is internal to the derailleur and unable to be photographed. Last email was to take it to your local bike shop and ask for an assessment at my cost! Will be taking the matter up with NSW Fair Trading.

Spent nearly $6k with this business over the past 12 months. Avoid and best shop at a shop with a physical presence.

Great customer service. I had a bunch of questions and some trouble with the bike since I'm a beginner, but they were super nice and fast and even sent me free replacements. The bike is worth the money

Exceptional service from Beth, answered queries fast, assisted with purchasing and returns when things didn't work out. Ended up with an awesome helmet.

These guys are not sales people; they know bikes and build them. The owner is so honest and helpful. I was interested in his $5000 ebike but he… Read more

suggested one that was much better suited for me, which a couple of thousand dollars cheaper. Quality parts; quality ebikes; quality service! Thank you Johnson!

Big thank you to Coogee bike staff brought a V20 pro bike and was having a problem with shock absorber they replaced it no problem great staff love my bike highly recommend them

Getting out and about on my Swift really makes me appreciate what Will and his team have done. I've taken it on and off road, through hills and… Read more

flats, and haven't found a condition it isn't great to ride in. I previously had a road bike and a fat bike, both of which have now been replaced with the Auren. The Swift quality and feel make it special not to mention how good it looks. Looking forward to getting out on the Kalamunda trails training for the SEVEN race again. It's the bike to own. Cheers guys, awesome work.

Writing Extremely Disappointing Experience – Poor Communication, Repeated Delays and Unacceptable Customer Service My experience with Pedl has been… Read more

absolutely disappointing from beginning to end. I would strongly encourage anyone considering placing a preorder with this business to think carefully before handing over their money. I placed an order for two electric bikes, an Amflow PR Carbon Pro (XL) and an Amflow TL Carbon (S/M), and paid a substantial $5,000 cash deposit. I trusted this business and relied on the information provided to me when making my purchase. What followed was months of frustration, repeatedly changing delivery dates, unreliable expectations and extremely disappointing communication. The dates kept getting pushed back, and instead of receiving clear, consistent and proactive updates, I was left wondering what was actually happening with my order. I understand that supply chain issues can happen. What I do not accept is the way customers are treated when those issues arise. If a business cannot meet its expected delivery dates, the bare minimum is to communicate honestly, provide realistic information and treat customers with respect. In my experience, Pedl failed to meet those expectations. The communication throughout this process was particularly frustrating. I received information that subsequently changed, and I was left questioning how reliable the information I had been given actually was. Whether this was poor internal communication or a failure to manage customer expectations, the result was the same: a customer who had handed over $5,000 was left dealing with uncertainty and disappointment. Eventually, I had enough and cancelled my order. Unfortunately, even getting my money back became another source of frustration. After waiting for months for the bikes, I then had to follow up about my refund and seek confirmation rather than having the process handled with the urgency and professionalism I would expect. A customer should not have to fight for clear communication after already giving a business $5,000 in good faith. What disappoints me most is the apparent lack of accountability, fairness and consideration for the customer throughout this experience. It felt as though my time, my money and my trust were not being given the importance they deserved. A business is not judged only by the products it sells or the promises it makes when taking an order. It is judged by how it manages delays, how honestly it communicates, how it handles cancellations and, ultimately, how it treats people when things go wrong. Based on my experience, Pedl has fallen well short of the standard I expect from a professional business. This was not a minor inconvenience or a single communication mistake. It was an extended and exhausting process involving repeated delays, changing expectations, poor communication and additional frustration when trying to obtain my refund. I am extremely disappointed that what should have been an exciting purchase turned into such a negative experience. I invested my money and gave this business the benefit of the doubt, but the experience has left me with very little confidence in its customer service or the way it manages preorders. My advice to potential customers: do your research, get everything in writing, and think carefully before paying a substantial deposit for a preorder. Do not rely solely on verbal assurances or estimated delivery dates. I genuinely regret the time, stress and frustration this experience has caused. Customers deserve transparency, accountability,

They are theives , don't buy anything i will be ensuring there site is shut down within the month fraudsters don't give any details or money

Incredible customer service – Just want to thank the manager and staff at samson cycles. Had a problem with getting my tyres pumped (valves weren’t engaging properly) on Wednesday… Read more

11 sep. no problems they stopped what they were doing got is sorted for me and back on the road so i got to work on time. The manager wouldn’t even accept any money and said it was all good. Where do you see this type of service anymore! Great community bike shop that everyone should support

The Positz fork mounts we purchased from Mr cycling world were attached to our roof rack and driven over rough corrugated roads in national parks… Read more

from Lake Mungo to Tibooburra with out a problem, Thanks to Rhys for prompt delivery and technical support Greg and Kathy Brown

Price was good but shipping was slow due to warehouse staffing issues explained by customer service in response to my emailed concerns that the… Read more

tracking number provided hadn’t updated in 10 days. G65 controller was genuine Ninebot, serial number is supplied blank so had a 35 error on install. Resolved finally by using scooter hacking utility to enter the serial number over Bluetooth.

Bought for my wife, great bike, well built and looks great too..the wife is very happy with it

VERY GOOD SERVICE – We purchased a spare wherl bike rack and it fully met the description offered when it arrived promptly and in perfect condition . Will definitely use this company again.

Placed an order and realised straight away that i had made a mistake with a size. Sent an email within a minute of purchase and also sent through… Read more

several tickets from their website over the next 48hrs. They still went ahead and purchased the wrong sized product from their supplier and then sent me it too me. I was trying to save freighting this all over the country. No response from customer service and no one answering their phones. They have been pretty good in the past. I think they have gotten too big and automated too much.

Great service, friendly and have helped me over several purchases. Fast shipping at good rates. Only praise from me they are more than helpful

Brought a 555 great bike .had a couple of questions about the bike . I rang flightrisk and they answered them for me .great communication with the team at flightrisk

Do not deal with these people, the mobile to answer back dont exist. They have no idea what they ate talkjng about then offer you a $1500 to discount beware beware beware

Absolutely FANTASTIC SERVICE - EXCELLENT EXCELLENT EXCELLENT - From Phone call support and advice to in store welcome - Perfect Service. Perr y from… Read more

TREKBIKES WOOLLONGABBA installed a set of BLUE COLOURED TANNUS AIRLESS SOLID MTB TYRES ( MODEL : SHIELD 700x40C ) for my trusty Mountain Bike and charged a very reasonable price and the whole TEAM TREK made me feel very welcome. I have no hesitation recommending TREKBIKES for all your Biking Gear and needs.

I went looking for a second opinion for a problem with my scooter's display. Harley was quick to respond to my inquiry and I organised to visit his… Read more

workshop the next day. Harley was friendly, helpful and was able to spot the problem within a few minutes. I'm very happy to have found Bike Scooter Garage and I highly recommend if you need help with your scooter. Was well worth the 50 minute drive from the Gold Coast.

I ordered a wetsuit and kept track of my order on the Velogear order tracking page. The status of my order never changed from "Your Order Status is :… Read more

Awaiting Shipment". A week after placing the order I queried the order's status and the email response from Velogear was initially good. I was told via different emails that the order hasn't shipped, then the package was lost (with status awaiting shipment??), then they ran out of stock and needed to reorder, then they expected to ship during the next week. My last email contact from Velogear was 17 days after placing order. Velogear left me no option but to raise a dispute with the bank after 26 days from placing the order. I am disapointed with their deceit and their poor communications. Phone contact is impossible. I have had good dealings with them in the past, but something has changed. They wasted my time.

Ordered Ortlieb panniers but think they’re fake. It’s not waterproof at all and I received no receipt. Asked for a receipt so I could pursue a warranty claim with manufacturer but they’re not responding. DO NOT SHOP HERE.

Steve is always forthcoming and accommodating; did a top-notch tune up of my bike this morning. Great service all around!

We brought two smart motion X city E bikes of Dazza on his recommendation We’ve done over 5000 km on them and have had zero problems apart from a… Read more

bugged battery which he got us a new one under warranty and he did all the paperwork. Great guy and great shop. Totally recommend him.

I took my brother's bike into Bike Culture in Belconnen in ACT to get them to fix the gears, which they did an excellent job of and at very short… Read more

notice - and they also replaced the pedals (with my permission) as they were about to disintegrate. Excellent service and very speedy, the bike is working well now !

Purchased a used battery pack from Cap Rouge in 2020. I reported intermittent connection issues early during the warranty period in 2021 and received… Read more

troubleshooting assistance at the time. The issue later reoccurred and never went away .

Cap Rouge advised they could not assist further due to the age of the battery, the fact it was not returned during the original warranty period, and because the pack had since been opened for inspection. They offered a $100 discount toward a replacement battery.

While I appreciate the responses provided, I was disappointed a more substantial repair or goodwill solution could not be reached given the original fault history and cost of the battery. Distance and lithium battery freight practicality were also factors in not pursuing the matter further.

Below is the photos of what the battery looks like on the inside when it was opened for the first time.

Purchased a Tebco Transporter electric trike from the local bike shop, this to replace a 15 year old homier pedal trike.. So far the transporter has… Read more

been fantastic, easy to ride and has lots of great features, ie 7 speed auto gear change, fully insulated pack on the rear rack, front rack, full colour info screen for speed, battery power etc. The build quality is excellent and so is the paint work! This trike is great quality, but be aware that quality costs! This bike Has a recommended rental price of $3699 but it is worth the money!!!!

Great bike best service – Picked up my new Alpha from Mitch love it had a bit of a drama he says bring it in I’ll build you another one no hassles . The giys and girls are… Read more

super chill and the bike is fantastic to ride. Did a forty k ride no sore butt or shoulders . Thanks guys great product will send all my friends your way

Jess and Paul go beyond expected service ! Their professional and considerate service is to be admired Friendly, welcoming and knowledgeable I couldn’t recommend them more highly! Positive all future customers would be equally satisfied.