Best Home Phone Service Providers in Australian Capital Territory Canberra–Queanbeyan

Voit service is rubish This service is crap customers have to call 10 times for the call to go through and it leave a miss call on the other end but it dont ring. Avoid at all cost

Jason from tricon team super efficient in changing over new sim card

Awesome support..couldn't have done what I needed to do without the it...10/10..

I’ve been using MaxoTel’s Cloud PBX for a while now and it’s been rock solid. It works consistently well, has all the features you could want, and is… Read more

fully customizable without being complicated. The customer portal is easy to use and gives you full access to everything you need without having to call support for basic changes. On the occasions I have needed help, their tech support has been excellent, quick, knowledgeable and actually useful. It’s a great system and I’m very happy with it.

Great service from Arnel @ Spintel…. Resolved the issue in no time..

Beyond 5 Stars! – I've been with Australian Phone Company for many years for my business, and their support has been exceptional in every way. The service is excellent, and both phone and email support are equally fantastic! I couldn't be happier—highly recommended!

Tried to open an account, there is an issue when adding my ID, they ask for a number from the ID. I enter the ID, it says it's invalid. Y ID is… Read more

valid, their system is broken?

I reach out to support, they tell me - "we recommend you to go to another VoIP Provider."

Wth is this kind of customer support?

Don't believe all the good reviews, no real support, you only get an Ai receptionist with an American accent & can NEVER speak to a human. Outdated… Read more

billing & web software that times out when you go to pay a bill if you're on a dynamic IP connection. Avoid!

Excellent Service – Thank you Commander for reconfiguring our voicemail system so we are better equipped to handle calls during restriction periods. Big thanks to Sean for doing research into our system before coming in and keeping the time onsite minimal.

Seamless transition of service to new address – We recently transferred our internet service to a new address. The complete process went without a hitch- from cancelling our previous service,… Read more

activating the new address and reconfiguring our Modem through the Technical support ( talked us through by a very friendly, competent and professional support team member) Throughout the process we received prompt and accurate communication and information that enabled us to complete this aspect of our move with little stress.

Westnet tops today – Westnet was so helpful and kind starting with the lady who took my call and supervisor Elijah today when dealing with death in our family and having to change account details. Thank you.

I purchased a card and got connected randomly to different numbers though i kept dualing the same number that i had not been able to get through. I asked for a refund but have not received any response. Do not bother using them.

Avoid Optus. Landline not ported for 2 months. Only resolved with escalation to TIO and ACCC – Optus failed to complete the porting of a landline number held for over 20 years, despite repeated requests. Multiple Optus staff provided incorrect… Read more

information, stating porting was "not possible" to the new carrier, even after being reminded of Optus' Local Number Portability Code obligations. Optus' suggested solution was to create a new landline number! Escalation to Optus' Customer Resolution Team (sic) was ineffective. The inability to receive and make calls persisted for two months, creating immense stress for an elderly customer and the landline was only ported after escalation to the Telecommunications Industry Ombudsman (failure to comply with the Code) and the Australian Competition and Consumer Commission (anti-competitive behaviour), along with follow-up by the new carrier.

Terrible keeps taking money after service discontinued – I have been with Faktortel for over 8 years, Over this time i have received very basic service, with multiple outages in my service, Since changing… Read more

providers, i now have multiple phone lines set up running smoothly through a easy to manage system and fabulous help. But ending my service from Faktortel has been very frustrating not only did i get billed last month when i have no active lines, I phoned up and canceled my service to then have a email state i must give 30 days notice to cancel, ( i have checked through my original paper work 8 years ago, this is not stated. In which i was given the impression there would possibly be a refund on funds unused, However i have just received another account after speaking to the account department, i am to be billed last month. this month and next month for a service that i have no active lines with....I have no service, no phone numbers, and no product.Yes and still being charged. I cannot seem to get them to cancel my account and they just want to keep taking money out! What the hell. BEWARE!!!!!! So dodgy!!!

I have been a customer with southern phone for years and, yes, small issues, but addressed quickly and resolved . But now I am without internet… Read more

access for five days. Had nearly daily communications with tec support staff numerous times a day and still not resolved. The communications with the tec staff are a nightmare. The line is crackling, words are cut off and I spend hours without resolving anything. Yesterday afternoon , after I called another number, I was told that there is a network degradation and they don’t know when it will be fixed. And yes, the person on the line told me to Inform them when I am back on line for reimbursement, but this is not the point. I need reliable internet access. And I cannot believe that a communication provider has such bad phone lines and tec support.

lower than a snakes belly. Telstra nearly destroyed my business through gross incompetence and neglect. The bottom line is that they are staffed… Read more

by people who just don't care. The saga of how they failed to simply transfer 1 x telephone line with internet service from one suburb to another after 3 months is staggering. They clearly are making so much money they have forgotten about the little guys. All I got from Telstra was a runaround through different so-called support centres. Pathetic.

Somehow iprimus has restricted my services with a separate provider because I have signed with a better ISP and iprimus are obviously p*ssed about… Read more

it. I'll take this matter as far as i possibly can. Deplorable is a gentle word for this situation. Rather pathetic, see what the ombudsman says i guess

Good luck getting any support – I'm not sure how these guys stay in business. It's like there is only one person working there and he never asnwers the phone. My client has spent… Read more

days trying to get hold of someone, anyone, from integra and all lines divert to voicemail.This last week has left my client with no virtual fax service and no one to contact to resolve the issue. This is the second time in two months and is affecting his business.

DO NOT USE THIS COMPANY.

Well below industry standard – 90 day termination when industry standards would be 30-60 day. Will try to get you to sign for 4 years when 3 years is the standard for businesses … Read more

Charge a bit more which I get because they arent as big as some others but doesnt appear to be any additional service from the extra cost.

Check terms carefully as they sneek thing in the contract last minute.

Customer support is lacking Account manager often doesnt return emails (does return calls though) Will say things verbally that they will never honor (get everything in writing)

Moved into a rental property, was advised by Landlord had to utilise Leaptel to get the internet etc. Logged on-line to Leaptel and ordered the… Read more

Modems. When ready to connect, called and advised nothing was coming into the house, they had me running around looking for a white box, all the while, they had not contacted Opticomm to connect the property. Shocking to say the least. Was extremely dissappointed, had to go out and buy a starlink so I could work from home. Now, I have contacted Aussie Broadband, and tomorrow Opticomm will come to the property and switch me on, they knew exactly what was needed to get me started. So unfortunately, if anyone asks me about Leaptel, there will be nothing nice to say.

Good communication and follow-ups. Friendly team. Thank you for your service.

Great that they have a Australian call centre but they don't have an app and when you try and log into their 'smartcentre' to do something all it… Read more

does it hang, if you eventually get in and want to do some other things again it just hangs, I've tried different times of the day and same thing. I've checked my own internet speed/connection no my computer and it's not my end that is having an issue. Very bad website.

⭐⭐⭐⭐⭐ I’ve been using Best Telecom Digital’s fibre broadband and 5G mobile services at both my home in Point Piper and my busy specialist medical… Read more

practice in Sydney, and I couldn’t be more impressed. The connection speed and reliability of the fibre broadband are second to none, even during peak hours, ensuring that both my personal and professional activities run smoothly. The 5G mobile service has been a game-changer for me, providing seamless connectivity wherever I am, whether I'm at home or out and about.

What truly stands out is the 3CX phone system, which is fully supported by Best Telecom Digital. This system allows me to manage my practice’s communications effortlessly from anywhere in the world. Whether I’m at the clinic or traveling, I can stay connected to my team and patients without any interruptions.

The customer service has been exceptional as well—whenever I’ve had a question or needed assistance, the team at Best Telecom Digital has been quick to respond and always goes above and beyond to ensure everything runs perfectly. I highly recommend their services for anyone in need of reliable broadband and mobile connectivity, especially if you require the flexibility to manage your business and communications remotely. Best Telecom Digital has truly transformed the way I work and stay connected!