Best Landlord Insurance in Victoria Melbourne and Geelong

I am only reviewing the quote process I have not made any claims so have no basis for a review of that aspect. The quote process was easy although… Read more

you do have to check the prefilled info. It can be inaccurate because it would have been assumed from other info e.g. 2 car spaces may be translated to 2 carports. For my policy the pricing is slightly lower than a comparable policy from another major insurer.

Had a great experience with Will on the phone. He was helpful and delivered above and beyond customer service. Show details

We own numerous properties and received our AUTO RENEWALS from Budget Direct who are clearly spending far too much money on TV advertising,… Read more

billboards etc and not looking after their customers. I have gone elsewhere but made a complaint and now they want to fix the issue AFTER I have paid landlord insurance elsewhere. Honestly communication with Budget Direct Landlord Insurance is non existent and do not bother with them.

Landlords insurance – Easy to fill out forms and can insured contents only with strata in place. Show details

Getting a quote was straight forward, the process took longer than I think necessary. I found other web based Insurers online system far faster. … Read more

After, reading a few reviews, on this website; I noted that when it came to making a claim and time to approve, if approved at all, threw some shade on my willingness to pay the extra $1500 more than Budget Insurance was going to provide for the amount of coverage. I will pay less, and let my property manager sort it out. Read and make your own choice

The first time I claimed for my landlord insurance, they put me on hold about the claim, which would not be covered. Customer service is so bad, pass around with different call agents. Ended up arguing with them . Show details

Was recommended as people said they are good for investment properties. One main issue is they dont offer monthly repayments, they prefer it to be paid at once compared to other companies who sign you up for 12 months but allow you to repay monthly. Show details

Refuse to pay out until ACA ran a story on them. Disgusting. Show details

Dont bother. Stay away stay well away. Had multiple landlord policies with them. When claim was made couldnt even be bother to send an assessor out.… Read more

I asked multiple times for help. Send someone. End result claim partly paid like 2% rest of it was told to p*ss off like scum. Was treated terrible. Left a young family broke and paying thousands of dollars of bills for tenant damage.

Stay away from AAMI, they are professional scammers. After my house got destroyed by tenants, they denied any malicious damage, sent 3x assessors to… Read more

the property over a month, then proceeded to raise an investigation on my claim through their parent company Suncorp fraud and intelligence dept. They left a number which went straight to a pre-recorded voice message and only after 2 weeks then said it was not a fraud investigation. By that time, I had already engaged 2x commercial lawyers and went through a lot of anxiety and stress. They found excuses for every single damage left by the tenants. Lachlan, my AAMI claim manager, sounded like I was always a burden to him. Dane, the AAMI Assessor, basically misquoted the PDS clause, where I sought a legal interpretation of the clause which suggested he was incorrect. Sue, the AAMI/Suncorp investigation officer, insisted that she organise an hour long recorded "interview", more like interrogation. They will go out of their way to add additional stress to the point that I have withdrawn all my claims and cancelled my policy. Not its worth the stress, time and depression. Stay away from them.

Unable to get through to anyone to cancel it and when we did it was CGU and even after explaining it was no longer required and asking for it to be… Read more

cancelled receiving written confirmation it wa not cancelled they kept debiting it. Dont deal with them

Disgraceful, sneaky and deceitful. Beware !!!!!!!!! – I am so devastated in the way I’ve been treated by this company. Two claims have been rejected now. I am at a huge financial loss and treated like an… Read more

idiot.

The first claim was after unprecedented rain and one room flooded as the water came back in through the sheets and the gutters overflowed. COLES said lack of maintenance. Not true. They proceeded to send a company out to try and prove my roof was in bad repair and took photos of other parts of the roof with a few rust stains. This roof an older roof that was maintained and recently had new screws and sheets replaced. Might as well not have insurance if they never pay. The second claim Coles have refused to pay tenant damage and loss of rent. I believe I did not have loss of rent on the cover so I except that and then took it out at a latter date in my policy. Lesson learnt there but the damage to property and items missing they will not pay. They said it’s not clear what went missing. There was furnishing missing and the damage was evident. I have 2 smashed windows, burnt carpet, holes in the walls ect. The kicker is Coles feel this is normal tenants neglect. ( I’ll I see a photo of their explanations) I have escalated this with Coles with no success so now I have to go to AFCA. It’s exhausting and it’s over a year! Coles takes a long time to get back to you and use many excuses why they dont. Coles are hard to talk to on the phone if your overseas even after requesting a phone number I could speak to someone.

If your looking for insurance please do not use Coles. Three dodge their responsibility to pay. What’s the point paying for insurance if tenants burn carpet and this is not insured! How is this normal living or breaking windows and punching holes in walls??? Please tell your friend and family AVOiD COLES INSURANCE!!!!!!!!

We have been with Apia for many years with multiple policies for our houses. They were competitive and helpful. However lately something has changed.… Read more

They become arrogant, difficult to contact and impossible to deal with. The premium has raised dramatically and it seems that they have adopted a policy of hiding from customer and ignoring him. Beware when getting a renewal from them as there is all set on automatic. You may choose another insurer but they will still keep taking money on a policy that already expired (even if you did not renew it!) and pretend ignorance. This is no longer insurance for elderly people! I have cancelled all remaining policies with them as they need to learn how capitalism works.

Do not use racv if your a landlord, they are useless and just disgusting to deal with, the gave a 7 months pregnant woman an anxiety attack because… Read more

the staff was disgustingly rude and zero empathy. Then when you make a claim with them from damage to your house from a Tennant, there specialist go assess it , say damage is 6-12 months old, lroves what you said is true, then we prove same tennant for the whole time, plus provide inspection report thay say there has been a issue, all they do is deny the claim, when asked why there down right rude and treat you like an id*ot and are so disgusting and talk down to you then they put in writing , tennet damage does not cover lost rent if not approved... isnt that the ehole point of landlord insurance?? , just disgusting and there is no point to using racv in any capacity !!!

Appalling and too much blah. The broker sides with the loss adjuster which is of the same business, Marsh. How can you have faith this circumstance that might be construed as a conflict of interest? Show details

They Suck – If I could give zero, I would. I wouldn't bother with any product of Westpac.. Show details

Our insurance claim was approved 4 months ago, and since then, our bathroom walls and everything else have been removed — the place is completely… Read more

unliveable. We’re still waiting with no updates. The customer support is terrible. No one seems to know what’s happening with our claim or when the repairs will begin. Extremely disappointing and stressful experience.

ANZ Bank CGU Insurance cancellation cont. Had to phone and get email twice and have CGU blocked to stop the policy. It shouldnt be so hard. Made a… Read more

claim through AFCA and now they are avoiding responsibility saying the policy was taken out with QBE the under writer 10 yrs ago so not their responsibility. Why does all paperwork demanding payment say ANZ Bank and QBE but they are not responsible? Claiming refund for overpayment. Beware.

Landlord insurance – Very unprofessional insurance,when you claim regarding call no one answering 1 hours after they transfer to call someone else 2 hours waiting then … Read more

disconnect your phone & no one call you back ,20 times doing Same things after 2 month reject tenants damage claims,be careful before get Woolworth insurance all [Content Removed].

Do not use or even apply for GIO landlord insurance, they are completely crooked. They take 12 months to process your claims and make many continual… Read more

excuses not to pay you for eg. Malicious Damages by Tenants. Where the tenant spitefully smashed six or seven holes in bedroom ceiling with a 4x2 piece of timber. As well as Damages to the Teak flooring with white paint spatters everywhere. As the tenants without my permission, painted the interior walls of the home with no drop sheet, covering the Australian Teak flooring in paint drops all through the home. And also refused to pay for broken window panes broken by the tenant. GIO refused to pay for any damages caused by the Tenant after receiving over $7,000 for the year in payments supposedly to protect my property from damages by tenants. Well you would be a complete id*ot to ever insure your property with this deceitful, criminal corporation GIO Landlord Insurance. They will cost you heaps of waisted money, upset and worry, trying to get them to pay for damages done by your tenants, as your not protected and covered by this criminal corporation GIO Landlord Insurance.

Cheap premium but worthless when claiming – Tenant accidentally dropped something on the cooktop and cracked the glass. First ever claim with SGUA after moving from AAMI (also not great) and… Read more

they didn't allow the claim advising that it's a common property issue that needs to be claimed through the building's strata insurance. Complete rubbish. Cheap premium is obviously too good to be true. Going to try CHU next at renewal time. Our building strata insurance is with them so will be difficult for them to use the same argument. Will post back after first claim with them and see how they go.

No way, don’t bother, stay well away from elders insurance – Absolutely disgraceful, had to battle the whole way for a claim that was denied after tenants trashed our property. Every time I countered their… Read more

reasons with proof they came up with another excuse to deny the claim. Even the police acknowledged that the damage was malicious yet Elders still denied the claim. We were loyal to elders for many many years and had even bought and sold farms with them and had never made a claim and they totally abandoned us when it was most needed. In correspondence relating to the claim Elders admit that damage was due to break and enter, forced entry and malicious damage but still ‘regretfully’ denied the claim

Best broker ever – Best home loan rate and best professional service well done team

Not only did they take away my offset account (a feature provided in the product document at time of taking out the home loan, and so they have… Read more

materially changed the product provided without compensation). Now I get threatening letters from them saying I am $5.15 in arrears, and next step is legal action. The account is IN SURPLUS! I ring the customer support line and ask what it means when my account has a positive balance, and they explain 'you have paid more than the required minimum payments and can redraw the excess anytime you like'. Then they struggle to explain why I received the threatening letter! Taking my business elsewhere and will NEVER use Westpac or any of their subsidiaries again.

Poor customer service. Never respond to any emails. When discussing on the phone and they say they have done something, only to ring back a week later to find they haven't done it at all. Then deny any record of the phone call.