Best Booking Services

Seamless booking experience - so far so good! We had the pleasure of speaking with Rob B to book our holiday. Not only was he excellent to deal with… Read more

and knowledgeable, he has checked back in with us to ensure everything is on track. Really appreciate the amazing customer service

Booked 4 tickets with Mann Travel. Spoke with Simran who was very helpful & professional. I have booked with Mann Travel before as well and they always provide the best customer service. Show details

I wasn’t keen on the tickets not arriving straight away when I purchased them. It made me nervous I would not get them. And that it was legitimate.

I had a 3 week private tour of China with Odynovo. It included Beijing, Shanghai and Xi'an but also Xinjiang and the Gobi Desert and the Tibetan… Read more

plateau. I had several different guides and they were all wonderful, caring, reliable and with excellent English. Before I went I discussed in great detail with Owen Zhou what I wanted to do. He always replied promptly and gave me very thorough answers. He tried his best to give me what I wanted and I had a wonderful trip. So much so I am using Owen again for a second trip and once again he is sending me very detailed answers and suggestions and patiently making changes when I want them.. Really excellent service and highly recommended.

Very simple process to ask for a quote and negotiate the best dates and book the holiday package. Big thank you to Shayla who was a great help through the process - very responsive and answered all my questions. Show details

If I could do zero I would. I found the agent pushy ringing multiple times a day. I ended up having to block the number. It has turned me off using flybuys travel

Booked cruise from Shanghai to Japan 8 night cruise with accommodation 1 night before & after in Shanghai . Booking for 10/09/26 so far no problems Show details

AmazingCo was a wonderful and delicious experience. The picnic scavenger hunt took us to parts of Georgetown that I never knew existed. The puzzles… Read more

were fun and not too hard and food was delicious. From lattes to turkey and brie sandwiches, everything was perfect. I highly recommend if you want a fun, mysterious, and yummy date with your significant other.

Friendly & responsive service from all staff at Clean Cruising. My contact is usually Dannielle, but if unavailable get quick response from other consultants. Show details

If you are reading the reviews wondering should you do a trip. Do it, it was so remarkable, all the hassle taken out of touring as it's done for you.… Read more

You'll meet lovely like minded people. And Japan was so family friendly, take the kids. My 12 year old and I had a great time building memories. Thank you Leslie the amazing tour guide.

We had such a wonderful time staying at Casuarina . It is a very stylish home, great for a getaway. Everything is beautifully set up, nice and cosy.… Read more

Our host has been so thoughtful and have given us little treats to make our stay more memorable. The place is very private and we had kangaroos and horses around us. We have definitely enjoyed our 2 nights stay.

Great package deal for a 7night stay at the Shangri-La Fiji. Communication and response to any questions was prompt and the entire trip was seamless. Would have no hesitation in using TravelOnline again. Show details

Amazing to deal with and Louise whom we have dealt with a few times is so friendly, helpful and professional. I had previously booked the same cruise… Read more

directly with Princess Cruises however noticed the pricing with Cruise Guru was more competitive so changed our booking arrangements and ended up with a much better deal through Cruise Guru. I wouldnt hesitate to deal with Cruise Guru before making any future arrangements.

Be very cautious dealing with Global Work & Travel. What stood out wasn’t just one issue, but how GWT's process is structured - all the risk sits… Read more

with the customer.

Things can move very quickly from an initial enquiry to paying a deposit, even while important points are still not fully clear, such as eligibility, conditions that need to be met, and exactly what you’re committing to. It’s easy to get caught up in the excitement and momentum, but at that point you’re being asked to pay before you really know if the service can go ahead.

The reality is that once you’ve paid a deposit, you don’t know how your circumstances might change. Visa outcomes, health issues, or life events can all affect whether you can proceed.

When that happens, this is where GWT’s approach causes the most stress. You can find yourself stuck with credits that aren’t actually usable in your situation, and no realistic way to get your money back. In practice, you end up out of pocket and carrying the financial risk.

Trying to resolve things afterwards is also difficult. It often turns into long back-and-forth communication with no clear outcome. Where there’s disagreement about what was said or agreed, there isn’t clear access to the underlying information needed to properly verify it, which makes it very hard to challenge their position.

Looking at other reviews, this doesn’t appear to be a one-off. A similar pattern comes up repeatedly. Once payment has been made, the incentive shifts and the risk sits with the customer, not the company. That naturally affects things like how suitable or well-aligned placements are.

The key takeaway is this:

- Don’t pay anything until you are completely clear on what exactly you’re getting and whether you can actually proceed. - Confirm eligibility and any conditions upfront - Get key details in writing, don’t rely on verbal conversations - Understand exactly how refunds, cancellations and credits work in practice - Question anything that isn’t clear - Most importantly, slow the process down

These programs are designed to feel exciting and time-sensitive, which makes it easy to commit quickly.

Take a step back and make sure everything is clear before any money changes hand, because once you’ve paid, you are the one carrying the risk.

I travel a lot. An awful love. In the last couple of years I have been to the Philippens, Bali, Kenya, Uganda, Rwanda, Peru..... And I have quite a… Read more

few trips coming up. But whatever I do, I will NEVER book any of my holidays with this company. They have driven me spare with their relentless spam on youtube. STOP IT!!!!!

Great value for money, with excellent service and bookings that are easy to make. Show details

I have been a long time "Weeks" Traditional Timeshare member for many years and I love it. I am currently in Palm Court Resort Noosa for a week after… Read more

being at the Beachcomber International Resort at Coolangatta for the annual Cooly Rocks Festival. I have had so many wonderful holidays over the years. Timeshare is still a "dirty" word to so many people but I have never regretted a single moment of my time being a Classic Holiday member. If you don't have a flexible lifestyle and a flexible work situation don't buy Timeshare which they call Holiday Vacation Club or similar Cheers. Happy Holidays

I've always booked with luxury escapes and have had amazing customer service, I thought I'd give My Fiji a go and now regretting this decision. When… Read more

Fiji airways changed my flight luxury escapes had everything sorted within 24 hours. My Fiji has been 7 months with no communication at all. I called once I had received the email from Fiji airways and was told that this would be sorted in the next 3 months, 3 months passed with no communication. I rang again and was told to wait another 3 months and again no communication. 6 months passed so I rang again and was told I would just have to wait! How long? When? I need arrange cat hotels and my business and I have no idea when I'm going on holiday. The attitude of the customer service agent was all scripts with no idea how to help, they wouldn't let me speak to a manager and was constantly told just to wait for an email that I will get a some point. Eventually they told me I would have this resolved in 7 days to get rid of me, we'll it's now been 23 days since that phone call and guess what, no communication. I've never been so frustrated and disappointed with a company. My advice is stay away and use luxury escapes. Hopefully after someone reads this they will let me know when I'm going on holiday or give me a full refund. I'll let you know.....

I booked an expensive tour but realised it was for the wrong date and had to cancel. I emailed straight away but their terms and conditions state… Read more

there is a 10% cancellation fee. Greg in the customer support team helped me with this promptly so I have gone from a disgruntled customer to a returning customer.

hotel wasn't in Close to Sydney but was in nice suburb & was nice & new & very friendly. Would have preferred direct flight over rather than stop… Read more

over in Melbourne, but maybe wasn't available. flight coming back was great. It was good being picked up & taken back to airport .Staff member was very friendly & helpful.

Please don't fall into the same trap as us. Our July 2025 booking and deposit (cruise, flights, accommodation for an October 2026 trip) led to an… Read more

invoice that clearly, boldly stated that payment of balance not required until June 2026. In January, the story changed. We were now required to pay a further deposit of $12000 immediately to secure our trip and, by the way, our flight costs had increased by a total of $4800 despite initial assurances that the quote definitely covered our requested flights. We cancelled in January (9 months ahead of planned trip) and were informed that a $1000 penalty would apply, and that the balance of our deposit would take up to 12 weeks to refund. This despite assurances from the actual cruise line, the airlines and the accommodation venue that any cancellation that far ahead would not, from them at least, require a penalty. We regard ecruising's approach to be classic bait-and-switch misleading advertising and have lodged a submission with the Australian Competition and Consumer Commission accordingly.

It was very easy to make our bookings via Aunt Betty website, and we got the best deal. Only suggestion, would be not to select the seats via the site as in our case Cathay site offered free seat booking without charges. Show details

Silk road explorer tour was excellent and more than filled my expectations. Did not encounter additional or unexpected fees Show details

Booked Rainbow Beach and Kgari through Peterpans, epic trip highly recommend Show details

Amy was very excellent guide. Very knowledgeable and professional. Very well spoken in English. Local knowledge and pride in the city. Overall excellent experience! Show details

I complained about the cleanliness of this property to Professional Holiday homes and was offered a $200 credit to stay at the same dirty holiday… Read more

house.... Not really a 'gesture of goodwill'. The place is crawling with cockroaches and littered with cockroach poo all through the kitchen and bathroom. There were dirty underpants outside, the gate was off its hinges and the door couldn't be accessed as it the screen for the code was so scratched. I paid more for what looked like a 'nicer' place than others in the area. Its not. Go for something cheaper.

This is the response from Professional Holiday Homes after I had raised concerns during my stay. I will never book with them again.

Thank you for your feedback regarding your recent stay. We have reviewed the concerns you’ve raised. We acknowledge that some aspects of the property presentation and maintenance did not meet the expected standard, particularly in relation to cleanliness and the items you noted. These matters are being followed up internally with our housekeeping and maintenance teams. In relation to the fire pit, this is a seasonal feature and is only available for use between May and September. As your stay was in April, it was not available during your booking period. We also note that concerns are best raised during the stay so our team has the opportunity to attend and resolve them promptly, in line with our Rental Agreement. As a gesture of goodwill, we would like to offer you a $200 credit toward a future stay at this property. Please note that this credit is valid for use at the same property only.

Do yourself a favour do not book a holiday with discover australia I have been twice before and holiday was ok its the staff not communicating… Read more

between flights department i have booked again but it's been that stressful i don't even want to go now was supposed to be a nice holiday with my family they assured me we would all be on same flights 7 people but not the truth has cost me more money and still not all on same flights. Not even sure we are staying at same motel not happy won't be booking again

Electra was friendly and helpful, and sorted my enquiry quickly. Thank you!

Update- [Name Removed], from Phil Hoffman Travel, contacted me after I posted the review before. They tried??? Nothing they can do. We paid for the… Read more

more expensive interconnecting rooms, no rooms. Once the mistake is made and it is re-sold, it is gone. Bad start to our holiday. Terrible! Very disappointed.

Original review:"Not happy. 1 week to go and we are all stressed before travel. I went in months ago specifically to book interconnecting rooms on Disney for my 5yo and 7yo. All booked, rooms assigned, and paid for. Another person wanted to join us, so I said ask him to ask agent if that is possible.

Now, no interconnecting rooms and nothing. 1 week to go. Not happy!!!"

Last month our Green Getaway was excellent. All inclusive food and accommodation was all the Best. We were a very friendly bunch and had lots of… Read more

fun on the Gold Coach. We learnt about Coral growing and Endeavour Kitchen at Kingaroy also. We were given a hamper from the kitchen. We did lots more fun things as well. Going on another soon. Thanks Pauline