Best Camping Shops in Australian Capital Territory Canberra–Queanbeyan

Really good prices during sales. Good midrange products that do the job. Easy to buy online. Friendly staff who were happy to answer questions and make recommendations. Good experience.

Cannot fault service and delivery little power box is good. Took 47% to charge two makita batteries. Charges really well with solar blanket whilst charging 3 small USB products

A camping shop that can’t deliver a tent is a bit like a bakery that forgets the bread. That was my experience with Snowys. I paid extra for express… Read more

shipping, which clearly stated 2-day delivery. After two days, only the accessories arrived — the actual tent (the main thing I ordered) didn’t. I called them and was told “it was too big for the truck” and that it would arrive “tomorrow.”

Tomorrow came. No tent.

I called again. This time it was “the next day.”

Then Friday came, and suddenly the story changed to “it will arrive in 5 days.” At that point I asked if I could simply pick it up from the depo, since clearly shipping wasn’t happening. Their response? “Maybe, we’ll let you know.” They never did.

After all that, they offered a refund. Fine. But when I called the next day to check on it, they told me I would need to post the accessories back myself, wait for them to receive them, and only then would they process the refund.

So let’s recap the adventure: • Paid extra for express shipping • Didn’t receive the main item • Given different promises every day • No follow-up to help me • Then told I need to spend more time and effort returning items just to get a refund for their mistake

This was an incredibly frustrating experience. For a well-known Australian outdoor retailer, the logistics, communication, and customer service were shockingly poor.

Camping gear is supposed to help people get outdoors — not trap them in a customer service loop.

Great Range, Prices & Service at Punchbowl! - I shopped around online for the best price on a Victorinox Huntsman SAK & Tentworld was even cheaper… Read more

than Bunnings! I used Click & Collect from the Punchbowl NSW store. The three staff members I interacted with (two in-store & one over the phone) were tremendously helpful & friendly - I wish I could recall their names.

I will definitely shop here again & highly recommend them.

Prompt delivery and customer support with return because I changed my mind.

Got my MIRA safety CM-6M gas mask today its sweet as I'm totally satisfied thank you very much appreciated cheers

I needed some replacement stabiliser legs for my caravan which i ordered from Vic Offroad. They arrived in a week, were complete and good quality and… Read more

the price was cheaper than anywhere else that i searched. Its nice to have a good experience when ordering online. Would highly recommend.

Great cast iron kit at a really good price and fast delivery. Recommend.

Purchase a Dometic aircon for our caravan. Price was great. Delivery was no dramas and arrived on time

I placed an order with Outback Equipment for a camping mat. Later that week, I received a notice that it was being delivered by Aramex. I advised… Read more

Aramex to "safe drop" it by the front doors of our building if I was not home. I received a note from Aramex saying they attempted delivery, but no one was home, and the parcel would be left at a pick-up location 5 km away. I do not have a car. I have experienced this with Aramex on several occasions. I phoned Aramex, who advised they could see my message to 'safe-drop' and they didn't know why the driver didn't leave the parcel. They said they would get back to me. It is now two days later, and I have received no contact from Aramex, nor has there been any attempt to deliver it. I sent an email to Outback Equipment, and they did not respond either. Two working days had passed, so I phoned them. I was told they could not find my email, but they would "lodge an inquiry" about the delivery. When I told the woman I had found the email I had sent, she casually said: "Yeah, I can see an email from you now". Hardly inspiring confidence. It would have been appropriate for her to tell me she had found my email and to apologise. She then told me that I could have a store credit but no refund on the item. We are picking up a new RV in the next few weeks, and I want to be sure that we can get a camping mat before then. I asked how long it would take, and she was vague. I began to tell her that a credit was not OK, but she talked over me and told me that if I was going to speak to her in that tone, she would disconnect the call. I was annoyed, but I was not yelling at all. She disconnected the call. I now have no idea what will happen with my order and have sent an email asking Customer Service to contact me.

Dwayne was very helpful - great customer service - had a problem with an item and Dwayne fixed it to my satisfaction instantly. Thank you.

Kulkyne Kampers great service and great products – Part of my order was unavailable and there was a small delay, Kulkyne’s communications were very professional that emailed and called me on my mobile… Read more

to let me know how long the delay was and to offer me the option of waiting for the items to come in and send everything in one package or receiving the items they had now and sending the outstanding items as soon as they came in. I took the second option with no extra costs for two deliveries. The first package came with good tracking and the correct items, Mandy called and emailed to let me know the second package was on it’s way ( in the time frame I was originally told) all items were as described and very well made and packaged. It has been a pleasure to do business with a company that provides a great level of service and goes the extra mile to do what they say they will do.

Fantastic assistance by staff member Maryanne at the Sydney city store. She helped me fix my walking poles over the phone, saving me a trip from the… Read more

Blue Mountains. Maryanne explained how I could fix the problem myself with a simple adjustment, saving me $$ to replace the pole. I can’t thank her enough as we are leaving next week for a Camino walk. Thank you Maryanne.

Customer service and ongoing follow up with Joolca has been exceptional. While I haven’t used our new camping toilet yet the quality of the product seems excellent and very simple set up to use. I would recommend this company without hesitation.

Botanex are great to deal with. Amazing price for the product I purchased, helped by customer service to make sure I'd ordered the right product for… Read more

my needs. Delivered fast, then went above and beyond to resolve a problem created by the carrier damaging the goods in transit. Amazing service, don't hesitate.

Have had 2 camcec caravan covers rip and have been waiting almost a Month for a review to see if I can get a replacement. No response when asked why it is taking so long…. Poor quality and poor service

Finally found a local Aussie shop that actually knows their gear! Cosy Camp has a cracking range of products that actually stand up to the conditions… Read more

out here. I had a few questions about my setup and the customer service was top-notch—friendly, helpful, and clearly experts. Great to be able to support a local business that supports the camping community. Highly recommend!

Very impressed. Products are well priced and fast efficient service. Everything arrived quickly, well packed and in perfect condition. Many thanks Mega boutique. I’ll be back again.

Bought a set of Rhino Rack rope rails from A1 roof racks, the rails are advertised for the tradie racks. What a rip off, they have a lightweight… Read more

alluminium rail and all the uprights are plastic, thin plastic at that. Any weight or pressure from load or a rope holding down any sort of load would pull the rails clear of the rack. They are just a decorative piece and serve no functional use at all. Do not buy them. I patd 266 dollars now A1 roof racks have quoted 153 dollars in frieght to pick them up for return for a partial refund. May as well throw them in the rubbish, they are useless.To be fair A1 roof racks were quite good to deal with, they just sold me a rubbish product.

The products the send are good, however, if you have any issues with the products, good luck trying to get in touch with them! They don’t answer… Read more

their phone when you call them, they don’t respond to you via their text messaging service which is their recommended contact preference. Essentially this company ghosts you and you will never get a response! So if you buy something from them and you want to return it within the 30 days as per their policy, good luck because you’re now stuck with the item. When you buy stuff from this, use a pay service such as PayPal or something similar

Best value survival kits, with awesome service – I bought Bushman Tactical Survival Kit, it was and continues to be fantastic. Has everything I could want or need. Right down to the smallest… Read more

details. I particularly love the wax tinder ropes. They just make starting campfires and cooking so much easier out side as they don't blow out like a match.

Awesome service and grate products, I would happily recommend to others.

Very happy with my x2 pro battery boxes , easy to use reliable, great app for monitoring charge and capacity, light and firs in an insulated woolie, Cole’s or Aldi bag to keep it tip top. Would buy again

I have never experienced consistently great customer service anywhere like I have at Kathmandu at Harbour town Adelaide( Isabella has gone over and… Read more

above to help me), Marian and Glenelg. The staff are so friendly, knowledgeable and helpful EVERY time and I am so thankful. Half our wardrobe is Kathmandu- the comfort and quality is EXCEPTIONAL!!! Highly recommend and is my only go to store now for outdoor clothing.

Prompt and professional – Bought two osprey bags. Shipped the next day, delivered the day following. Bags as described and well packaged. 10/10 from me!

I can’t speak highly enough if the staff at Macpac Northland especially Abigail who repeatedly went out of her way to be friendly, professional and it was a pleasure to be served by her… Macpac should be very proud of her

Curtis was so helpful and went out of his way to make the delivery straight forward and on time. I secured the My Coolman aircon at the very best price, so I'm a happy camper.

Ordered product 2 weeks ago tried all day to find out what is happening with product the receptionist was very helpful and kept trying to get them to… Read more

contact me also sent numerous texts still no reply tracking says it has not been sent this is the worst customer service I have ever had I will never do business with them again I just want a refund

We bought the following from the Defence Q Store name tags water bottle pouch amc 8 point harness amc All great quality products and shipping was fairly quick. Will be buying more again when cadets start up again.

I have bought a fair number of Olight products and accumulated loyalty points. Unfortunately these points have become almost useless as Olight… Read more

withdraws items worth aiming to get for my rewards points and instead only offers items that are not even torches. Also the spin the wheel for a prize is so fixed with the outcome of the spin invariably set at 50 coins. No ethics in thei company and there are definately torches by other companies that outperform and cost less than Olight products

Brilliant customer service! – I ordered a scope but they didn't have it in stock. They called me the same day I ordered it to apologies and said it would be a couple of weeks to… Read more

get in or they could refund me - I chose the refund. They refunded me there and then over the phone and I had my money back the next day. I will shop there again!