Best Direct Car Hire in Australian Capital Territory Canberra–Queanbeyan

Scam, Frustrating customer service, p*ssed everybody off, we canceled booking and 4 weeks later still not get refund, was calling the branch over 10… Read more

times to confirm the status of the refund, no body can answer. still waiting for the refund now after 6 weeks. good luck, going to lodge case to consumer fare now. just be aware before you book with alpha car hire, in case you change your mind, you will not get you refund.

As I was unsure of what to do when I arrived to collect the trailer. Maybe make it a little clearer on the station.

The whole process with RedSpat at the Tasmanian airport was very pleasent and smooth. The price was also better than the other bigger companies.… Read more

When I had a question about the car after a few days, they returned my call immediately. I would definately use them again.

Everything was great, as always — I’ve used your excellent service many times already. This time, however, there were two unpleasant moments, which… Read more

is why I gave a 4 instead of a 5: At pickup, I found out that a gas bottle is not included in the rental and needs to be purchased for €65. Usually, the gas bottle is already provided and you only need to refill it if you use it. That’s totally fine, but it would be better to clearly mention this in advance. I booked the van from Munich to Milan. After confirming the booking, I purchased flight tickets from Milan Malpensa Airport (since Indie Campers’ Milan office is located there). However, at pickup in Munich, I was informed that I had to return the van not in Milan, but in Bergamo. As a result, I had to take a taxi from Bergamo to Malpensa Airport for €226,40 in order to catch my flight. It would be important to clearly specify the correct city — in my case, Bergamo — or at least indicate it as “Milan (Bergamo Airport)”. As a result, I didn’t manage to save on this trip, which is supposed to be one of the key advantages of your service(

Great all round car hire service. Shuttle to and from airport easy. Good price. Speedy refund of bond. Show details

WARNING DO NOT BOOK. They have no guilt in leaving you at the airport on your own with no way to get to your accommodation. Flight arrived just after… Read more

9pm and that was the last "shuttle" bus they had. Why as for your flight details if you are not going to really care if the flight is late (and not that long after you left). Might as well book another service as why would you want to take the risk that they will leave you there. Con-X-Ion, do you wonder why the numbers of people booking your service is reducing. Out of my group I was not the only one that had issues. Others had issues such as not being able to contact the service and service not having the correct date of pickup.

I've done 2 vehicle relocations with Coseats (https://coseats.com/campervan-relocation) . Both went smoothly, no issues. The second one I got to… Read more

drive a brand new 2025 Ford Ranger Warrior from Brisbane to Cairns. Only bummer was I wasn't allowed to take it offroad. Oh well, still had fun though and a bargain at $1 per day :)

Made car hiring so easy!! – Luke's flexibility with delivery and return was greatly appreciated. Definitely would deal with him again and thoroughly recommend him. Bob & Bronwyn M  Show details

Thanks for taking my money knowing full well the trailer hadn't been returned from the day before... I was over the moon that I had to call you,… Read more

just for the pleasure of having my money returned (still pending). I waited the 24 hours like the website advised me. Truly great service all round! Pat on the back to the biggest looser on the board, you didn't fall short, you completely screwed it up.

A little tip... maybe you should train the fuel station attendants to lie a little more.

From the moment we booked to the moment we dropped off the car Surfers Rent A Car was outstanding to deal with. After reading reviews we took a… Read more

chance and made a booking. The communication from the booking all the way through was outstanding, we could relax knowing everything was taken care of. Tina was at the airport when we arrived, and chatted with us all the way to the depot. The car was clean and well maintained and perfect for our needs. The prices are great and as they state, we weren't charged any "extras" what we were quoted is exactly what we paid (unlike other car hire). We were picked up in the Gold Coast and dropped of in Brisbane after hours without issues. The Service is so far above the big car hire companies I wouldn't recommend anyone else for a trip to the Gold Coast. If I could rate 10 stars I would! A big thank you for a seamless hire!

Would give zero stars if I could! ACE RENTALS in Wellington NZ were so awful to deal with. The “Manager” was rude and unhelpful!!! Go elsewhere if you’re wanting a smooth and positive experience. Show details

ADELAIDE AIRPORT LOCATION Just wanted to thank Alicia at The Adelaide Airport location for her thorough customer service via phone. Assisted with my… Read more

queries regarding vehicle change / upgrade due to some unforseen changes to our travel arrangements for our upcoming trip. Refreshing to know that good customer service is still a thing!!!

See you in Adelaide......soon! Thanks Alicia

An absolute scam, they'll take your funds without your knowledge or consent! – I rented a vehicle through Turo 7/8/24. The pickup and return went well, and as far as I knew, that was the end of it. Today, 12/2/25 I received the… Read more

following email:

"I hope you enjoyed your recent trip with Adrian on reservation 35103658. I'm following up about an issue that's come up. During your reservation, you incurred a parking fine on 7/Aug/2024 evident with the fine notice uploaded by your host in trip photos. As the offence carries a financial penalty we've charged your card on file $151.82 (including a 3% processing fee)."

This was over 6 months ago, and at no stage whatsoever was I informed about any alleged fine. I literally have no idea of when, where, how much the fine was, what the fine was for (there are many different types of 'parking fines'), who issued this fine or even an infringement number. The host and Turo had all my details, my full name, phone number, address, and licence number, and they would've had the option to nominate me as the driver. I have been provided with no information, evidence or the opportunity to even contest the fine in court (if it really exists). I've reported this with my bank, and will also be contacting Consumer Affairs and the ACCC.

The service I received from the rental company was great and price reliability. Show details

We had a wonderful adventure in our wicked camper! The team were able to find us a van at very short notice after our main trip was cancelled and… Read more

everything about the pickup and dropoff was easy to understand, especially out of hours. The customer service we received was pretty great. Our van had character that's for sure, but we loved him, and did a great job at taking us from Sydney all the way to Brisbane.

Do note that you need to provide your own bedding as we missed that and had to make a run to a store on the first day.

I was excepted for a car with car coop ive had it for a week already absolutely love it i had a pleasure of dealing with neil i would recommend carcoop to anyone looking for a fearly new car Show details

My holiday in November 2025. From the moment I contacted Enterprise Birkenhead they were absolutely brilliant with me. The staff were positive and… Read more

helpful. It was really lovely to deal with the people I dealt with and I have forgotten their names. They were patient, happy to answer all of my enquiries, pleased in helping me find the vehicle that would be most suitable and comfortable for where I would be travelling to (I hired 2 different vehicles within my four week stay in England) I could not of asked for better service with hiring two separate vehicles for when I needed them. The cars were extremely comfortable and clean. I told them that I will definitely be back BIRKENHEAD :)

We found our vehicle via Discovercars.com and the actual provider was No Birds at Perth Airport. We received an almost new Mitsubishi Outlander which… Read more

we did over 2,500kms in 3 weeks. The site was less than 10 minutes by shuttle from the airport. Everything went smoothly. The car was perfect for our Munda Biddi adventure. Held all our luggage and two bikes. Can recommend No Birds Perth

Beware Senior Car Hire in New Zealand! – I hired a car April 2024, being 80 years old I was only offered "Premium Budget car " This turned out to be a Toyota Vitz, that looked like it had… Read more

been in a demolition derby. Not a panel on the car had escaped a dent or scratch, even the windscreen had a star crack. The interior matched the exterior. By the way the vehicle had completed 107,000 hard K's. I wrote my thoughts to Omega, to get a reply that intimated " what did I expect". Be warned if you are a senior citizen, don't hire from Omega. The hire cost $860 for 12 Days. My son hired a Camry with all the bell and whistles for much the same price.

WARNING Sneaky Renewal Practices not complying with UK law WARNING! Sneaky automatic renewal! Does not comply with The Digital Markets, Competition… Read more

and Consumers Act 2024 which ensures businesses provide clear information and reminders before automatic renewals, and allow for easy cancellation. No reminder received, not easy to cancel as requires contacting customer service. Also charges you more than there numerous offers to entice new customers.

Debbie insinuated I was dumb because I'm dyslexic and read the card number wrong while she berated me in an intimidating tone, she then went on to… Read more

call me drama because she tried to charge the card two hours later after closing and I was at coles at the register checking out so money was spent and needed to transfer more to cover the $100. Nasty, derogatory and hates customers treats all like scum of the universe when things are not done immediately even tho she may take hours after speaking. Won't give you two seconds to think, will give you anxiety by the way she barks at you.

Edit to say- Both my wife and work full time and can most definitely afford $100 plus the week. We are getting our car fixed at the moment hence the need for car rental. We have already rented and picked a car up elsewhere. You are a hateful human. I told you I was dyslexic- you responded with- so not very smart. You didn't take the payment which had been sitting for almost 3 hours. We assumed YOU were not taking it until Monday when we would be coming in via a taxi. I feel like you just want to hate and make financial assumptions. We were at the checkout and just spent the money and were transferring more. I apologised multiple times for my disability. You were cruel and you were the one making it hard. It's not far and slanderous to say we can't get together such a tiny amount of money. Regardless you need to learn customer service. You don't get away with being horrible and demanding by calling people laughable and attempting to discredit them. You didn't do business in a timely manner one would think when you said you needed the $100 NOW you would charge the card at the time. You lack of empathy and emotional intelligence Is absolutely astounding. Grow up Debbie start doing business professionally, don't be snapper, demeaning and rude. For anyone else reading this- you only have to see the other reviews to see this is a pattern. Debbie is a narcissistic human, this is how she responds to everything and how she treats people on what appears to be her bad mental health days. Go to anyone but deb and the crew- you may land her on a good day or a absolutely nasty no stuffs given day like my wife and ourselves . You only have to see her response to me and others to see my claims of being treated like scum are warranted. Berating people and accusing them of nor having such a small sum of money is absolutely pathetic. Deb and crew are welcome to see our accounts for proof but they would not like to be made a fool of- and as iv said we rented a car for not one but two weeks not an hour later. Why would anyone mess around trying to hire a vehicle if they didn't have the money? Who stuffed YOU over that makes you think simple misunderstandings are people messing you around? What has happened to you that you think hard working people would what? Call up to play silly games with you? How you act is ridiculous not everyone is out to hurt you stuff you over deb, take 5 minutes to look at yourself and ur actions. We will be contacting a lawyer RE- you putting my wife's mobile phone number and full name on the internet. Also we live at fairfeild she works 40 minutes from us at fairfeild which is only 10/15 minutes from the city. We told you that Debbie. I think you have been very confused alot today- you were the first place we called to be clear not sure why that matters. Do you think it's lawful to post someone's name and personal number online? Is this how you handle things? Dox people? I did call to resolve this she swore at me at called me gay girls, when asked if that was a homophobic slur she continued to berated and attempt to intimate with yelling and swear words. We will have asked to have the mobile number only removed from her response to bring her response in like with the 1988 privacy act here in Australia. We will not only be contacting a lawyer but contacting OAIC now due to her drunk and intimidating way of speaking. We are not going to stoop as low as Debbie and post her personal address and mobile number doxxing her like she did to us over on Google.

Hire car good, then had a small crack in the windscreen day before returning. Claimed the excess as covered by insurance. Still waiting (7 weeks now)… Read more

for refund after 10 emails and one phone call. Not at all happy! Won’t recommend or use again, Terry from Melbourne Australia

Great service and value, first choice in this area – I've booked with Five Star Car Rentals twice now. No hidden costs, upsell, or the usual rubbish. Just get what you pay for, on time, with good… Read more

service to go with it. And at a fair price. I've actually flow in to Brisbane rather than Maroochydore just so we could get a car from them. If I am going to Brisbane or Gold Coast and need a hire car, I'd be checking them first again. Even better will be if they can open a Maroochydore office! :D

Poorly trained & rude staff – Eli in Queenstown was rushed, didn't know the van properly and was inappropriate in his discourse and physically touched my person. Not OK. Frankie… Read more

took over, was initially a little frosty, but ultimately knew what she was talking about. Outrageous that they don't give you the van house battery fully charged - they actually suggest finding a site close by to charge up overnight! Had great support during the trip when the van had a few glitches - online & by phone - thanks! Drop off in Christchurch was chaotic. Lolita was unprofessional, rigid and passive aggressive. Glenn drove the airport shuttle & was friendly & very helpful - thanks! Like so many companies it seems that finding staff is an issue. Britz is part of a large conglomerate THL which includes Maui, Hippie, Apollo & Mighty. I won't use them again. Will try a smaller independent company instead.

It would be 0 stars if possible. No discussion regarding tolls. Thought would just be charged on the vehicle on completion. Nope, lovely admin… Read more

fees, charged a month later. 4 day hire ends up being nearly $4k due to lock broken by scumbags and charged the maximum (convenient!) excess as our corporate policy is to not pay the excess reduction (yep, our cross to bear!) but the arrogance and disregard are palpable. I was partly the id*ot, I accepted a car, that had not been washed, had dirt inside the vehicle and had very obviously not been detailed. Will never use this company again and wll be encouraging my thousands of coworkers to do the same...

I returned the car undamaged and changed to 90% (they said to return it 85-100%) and they stole my deposit. Show details

If you are considering renting from this specific franchise (Jarnac Holdings Pty Ltd / SIXT Alexandria), RUN. This is not a normal car rental… Read more

experience; it is a meticulously designed financial trap.

Here is how they operate their extortion scheme:

1. THE "JUNK INSURANCE" BAIT & SWITCH: I paid top dollar (~$55/day) for their highest tier "Superior Protection". At corporate SIXT branches (like Sydney Airport), the same price gets you a $0 excess "All Inclusive" cover. But this shady franchise uses the trusted SIXT brand to hide a MASSIVE stacked excess ($2,200 base + $2,200 Single Vehicle Accident fee = $4,400 liability) deep in the fine print. You pay for premium peace of mind and get absolutely zero protection.

2. EXTREME DURESS & HOSTAGE TACTICS: When I returned the van with a very minor, localized scratch, the branch staff engaged in highly illegal behavior. They unlawfully refused to let me leave the premises until I paid a $2,200 "excess" on the spot. Fearing for my safety and freedom of movement, I was forced to pay under extreme duress.

3. THE DOUBLE-DIP EXTORTION: Fast forward a week, their "Claims Department" sends me a formal legal notice threatening to default my Equifax credit file if I don't pay ANOTHER $2,200. Why? Because they magically produced a grossly inflated repair quote of exactly $4,448.10 for a tiny scratch, and their goal is to extract their maximum $4,400 stacked limit from me.

Do not trust their positive reviews. This franchise uses coercive debt collection, false imprisonment tactics, and bait-and-switch insurance to milk customers dry.

If you have been scammed by them, DO NOT PAY. Report them immediately to NSW Fair Trading, AFIA, and the ACCC. Protect your wallet, your credit score, and your safety—book literally anywhere else!

I was initially incredibly apprehensive about using this rental company after reading multiple negative reviews, but my experience could not have… Read more

been more different — they were absolutely fantastic.

When hiring a car, I fully expect to pay a reasonable deposit; however, no deposit was required as I chose the additional protection, which I always opt for when renting vehicles. This made the process even smoother and more stress-free.

I would highly recommend this company. The vehicle was excellent value for money and the customer service was exceptional. From collection to drop-off, the entire process was extremely easy, transparent, and hassle-free.

I rented from Budget Melbourne Airport, Tullemaine. During the one week hire period I caused a small dent in the left hand wing of the car. I… Read more

followed procedure by reporting the damage, along with photos. As the car was still drivable it was agreed that I would continue with the rental and fill in paperwork when returning the car. This is when the problems began. To cut a long story short, when I returned the car and completed an incident report I explained that I had third party excess cover and understood that I would pay upfront for the damage excess and would need a damage invoice in order to recoup the amount from my insurer. I paid AUD1740 upfront and was told I would receive the damage invoice by email. Then it took 10 weeks to get a damage invoice. At one stage I was provided with a quotation, but this is not the proof I needed for my insurer. I was told, after I had left the country, that it could take up to 8 weeks for the damage invoice to be provided. However most third party insurers have a 60 day limit for a claim. In my case my insurer was patient - more patient than I was. After a month I emailed weekly requesting a damage invoice. The replies always came from a different person in the claims department who clearly had not read my previous correspondence. Budget Customer Service also ignored me or sent me pathetic little notes saying they had not yet generated the invoice. After nine weeks I contacted the Australian Car Rental Conciliation Service - a marvellous organisation which has a car hire customer charter, which Budget was clearly in breach of. They achieved a result in one week - a return of one third of my upfront payment and a full damage invoice. I believe it I had not been persistent and had not used the Car Rental Conciliation Service, I would still be waiting and might never have obtained the invoice. I wonder if this is their normal practice with customers who have third party excess insurance cover. My insurer, AIG Ireland, another marvellous organisation, reimbursed me within two days of receiving the damage invoice. I hope this review helps anyone who finds themselves in a similar situation.

I hired a PopCar one day. It was the worst decision I've made recently. Picking up the car was fine. My problem arose when I intended to return the… Read more

vehicle to the same spot.

When I finished my booking, I returned to the car parking spot I picked up the vehicle to find there was another car parked in the car parking bay I picked up the PopCar.

There wasn't another spot available (I was returning the vehicle to one of the busiest parts of Sydney: Manly), so my option was to either leave it in the middle of the road, or leave it in the parking spot next to it, which happened to be a disabled parking spot. I chose to leave it in the disable spot next to the designated PopCar parking spot, as this was the least disruptive method of returning the car.

I later find that PopCar charged me a fee as I had incurred a fine for leaving it in the disabled spot. This was a $25 fee additional to the $700 fine and 1 demerit point that NSW Govt have issued.

I'm appalled that PopCar does not guarantee 'designated' parking spots for their cars upon return. It's a huge flaw in their service that paying customers are then penalised for.

It's a joke that the company don't take any responsibility to prevent other cars using 'designated' parking spots when you are obliged to return the vehicle to one.