Best Direct Car Hire in Queensland Brisbane, Gold Coast, Sunshine Coast, Townsville and Cairns

Excellent customer service - easy to book, efficient and friendly shuttle service and easy check in and drop off. Highly recommend. Have used this… Read more

company when visiting Tasmania and then again in Perth. Much more economical than the major firms and the pick up and drop off at the airport saves navigating complex traffic situations. Looked after very well in Perth by David (driver), Tima and Natalie. Would use again without hesitation.

Scam, Frustrating customer service, p*ssed everybody off, we canceled booking and 4 weeks later still not get refund, was calling the branch over 10… Read more

times to confirm the status of the refund, no body can answer. still waiting for the refund now after 6 weeks. good luck, going to lodge case to consumer fare now. just be aware before you book with alpha car hire, in case you change your mind, you will not get you refund.

As I was unsure of what to do when I arrived to collect the trailer. Maybe make it a little clearer on the station.

Be extremely careful at the counter. My Auto Europe voucher required a $500 refundable deposit, but Bargain used this figure to trick me. The agent… Read more

requested $500, leading me to believe it was the hold; instead, they processed it as a non-refundable "Platinum Insurance" fee. They effectively "double-sold" me insurance I already had, disguising a fee as a deposit. Check your contract: if they charge $500 but write "$1.00" in the deposit box, you’ve been had.

Additionally, they have predatory toll policies. Unlike mainstream agencies that cap daily fees, Bargain charges a $5.00 admin fee PER TOLL GANTRY. I was charged $90 in fees alone for $125 of tolls.

Finally, the car was poor value: an old, worn vehicle with over 100,000km and doors that didn't align properly from a previous accident. They charge premium prices for end-of-life vehicles and use fine-print deception to inflate costs. Avoid them and use a reputable global agency.

The whole process with RedSpat at the Tasmanian airport was very pleasent and smooth. The price was also better than the other bigger companies.… Read more

When I had a question about the car after a few days, they returned my call immediately. I would definately use them again.

Better car than expected for cheap price paid for , super thankful for the extra time we were allowed to extend last minute, very smooth carry over from airport /to airport and to book. Super happy ☺️ Show details

Are you serious?? – Booked a van last October 2017, for family wedding. Returned van. Sorted. Nope. Got home today (February 2018) to a letter demanding we pay $71… Read more

bucks or they’ll refer us to debt collection! Sorry, what?? No lead up letters/phone calls etc to advise there was a mistake etc. No, just a nasty letter. So just finished googling reviews online. Aaahhh now I get it! Avoid at all costs.

OWNER REFUSING TO RETURN INSURANCE EXCESS DEPOSIT - CLAIMS IT IS A “DISCRETIONARY REFUND” TLDR: Was involved in a not-at-fault accident, other… Read more

parties insurance company confirmed their liability, provided written acknowledgement that they would cover repairs, the owners response was “that means nothing” and that he was under no legal obligation to provide a “refund” of my insurance excess deposit, it’s up to his discretion if he returns it, and he’s not inclined to do so.

FULL STORY: “All Age Car Rentals”/“Gold Coast Car Hire”/“Surfers Paradise Rental Cars”

While initially very happy with the business and the owner - the car was affordable and he seemed friendly - we were eventually left very disappointed with the owners conduct and the unprofessionalism of the business.

To begin with Nissan Pulsar provided to us was faulty and the air conditioning/heating fan was jammed off and was not able to be turned off. The owner of this business also has identifying photos of previous clients in his office whom have received traffic infringements, stapled to the wall with statements such as “OUR FIRST IDIOT!”

However, this pales in comparison to the experience with receiving our insurance excess deposit back. We were involved in a minor not-at-fault accident while returning the car. The person who caused the accident happily provided all their insurance details and admitted liability (we were hit from behind whole stopped) and the vehicle was returned. The business held our insurance excess deposit as expected, while the insurance liability was established. This took place 29/03/25

The vehicle was provided to the business’s repairer 07/04/25, where the repairer was provided the incorrect insurance details and contact information (and left unable to repair the vehicle) as confirmed by the repairer in later conversations.

28/04/25 - I attempted to contact the business to ask what was happening and when I could expect to receive my refund. I was informed that he had no idea what was going on, would follow it up and return my call the following day. A call which was never received.

29/04/25 - Subsequently, I made contact with the at fault party and their insurance company confirming that they had accepted liability. This information was relayed to the business and I was advised that he would check with the repairer, and get back to me.

09/05/25 - I made contact with the business, asking for a status update and was informed again that the vehicle was with the repairer and he didn’t know the status but would check the following morning and get back to me

10/05/15 - I followed up with the business that afternoon was told that he had been trying to contact repairer “all morning” but that the repairer wasn’t answering his phone and wasn’t working. I requested the name of the repairer, and immediately made contact with the repairer myself. The repairer provided me photos of the information that had been given to him with the car, showing that it did not include the correct insurance contact information but that he had attempted to make contact. I contacted the correct insurance company, got the contact information, provided it to the repairer and he immediately sent it to the insurer.

12/05/25 & 13/05/25 - After spending several hours on the phone with insurance, I was able to receive written confirmation that they had accepted liability from the accident and that they would repair the vehicle. I spoke with the owner of the rental company and advised him of this, to which he said to email him through my account details and he would return the insurance excess deposit.

14/05/25 - Made contact with the owner again and asked the status of my insurance excess deposit return. He told me that the insurance companies written confirmation of liability and intention to repair his vehicle “means nothing” and that he is not legally obligated to return an insurance excess deposit. He advised that in his view, he is entitled to keep any deposit, and that he’s inclined to keep ours - and that if I had a problem with this, I should take it up with the Office of Fair Trading.

This is what I’ll be doing at 9am tomorrow morning, and I am happy to provide the written or audio transcriptions of our communications to any hesitant prospective clients of this business.

Everything was great, as always — I’ve used your excellent service many times already. This time, however, there were two unpleasant moments, which… Read more

is why I gave a 4 instead of a 5: At pickup, I found out that a gas bottle is not included in the rental and needs to be purchased for €65. Usually, the gas bottle is already provided and you only need to refill it if you use it. That’s totally fine, but it would be better to clearly mention this in advance. I booked the van from Munich to Milan. After confirming the booking, I purchased flight tickets from Milan Malpensa Airport (since Indie Campers’ Milan office is located there). However, at pickup in Munich, I was informed that I had to return the van not in Milan, but in Bergamo. As a result, I had to take a taxi from Bergamo to Malpensa Airport for €226,40 in order to catch my flight. It would be important to clearly specify the correct city — in my case, Bergamo — or at least indicate it as “Milan (Bergamo Airport)”. As a result, I didn’t manage to save on this trip, which is supposed to be one of the key advantages of your service(

Clean and Organised. Loved that everything was packed in bags. We used the gap rental vehicle for travel around Brisbane. Show details

Great all round car hire service. Shuttle to and from airport easy. Good price. Speedy refund of bond. Show details

WARNING DO NOT BOOK. They have no guilt in leaving you at the airport on your own with no way to get to your accommodation. Flight arrived just after… Read more

9pm and that was the last "shuttle" bus they had. Why as for your flight details if you are not going to really care if the flight is late (and not that long after you left). Might as well book another service as why would you want to take the risk that they will leave you there. Con-X-Ion, do you wonder why the numbers of people booking your service is reducing. Out of my group I was not the only one that had issues. Others had issues such as not being able to contact the service and service not having the correct date of pickup.

I've done 2 vehicle relocations with Coseats (https://coseats.com/campervan-relocation) . Both went smoothly, no issues. The second one I got to… Read more

drive a brand new 2025 Ford Ranger Warrior from Brisbane to Cairns. Only bummer was I wasn't allowed to take it offroad. Oh well, still had fun though and a bargain at $1 per day :)

Made car hiring so easy!! – Luke's flexibility with delivery and return was greatly appreciated. Definitely would deal with him again and thoroughly recommend him. Bob & Bronwyn M  Show details

Very clear communication. Easy to use and check in process. No stress at check in or return. Would recommend. Show details

Thanks for taking my money knowing full well the trailer hadn't been returned from the day before... I was over the moon that I had to call you,… Read more

just for the pleasure of having my money returned (still pending). I waited the 24 hours like the website advised me. Truly great service all round! Pat on the back to the biggest looser on the board, you didn't fall short, you completely screwed it up.

A little tip... maybe you should train the fuel station attendants to lie a little more.

From the moment we booked to the moment we dropped off the car Surfers Rent A Car was outstanding to deal with. After reading reviews we took a… Read more

chance and made a booking. The communication from the booking all the way through was outstanding, we could relax knowing everything was taken care of. Tina was at the airport when we arrived, and chatted with us all the way to the depot. The car was clean and well maintained and perfect for our needs. The prices are great and as they state, we weren't charged any "extras" what we were quoted is exactly what we paid (unlike other car hire). We were picked up in the Gold Coast and dropped of in Brisbane after hours without issues. The Service is so far above the big car hire companies I wouldn't recommend anyone else for a trip to the Gold Coast. If I could rate 10 stars I would! A big thank you for a seamless hire!

For group travel these guys are my ‘goto’ every time. Always prompt to arrive - and a great service! Thank you! Show details

Would give zero stars if I could! ACE RENTALS in Wellington NZ were so awful to deal with. The “Manager” was rude and unhelpful!!! Go elsewhere if you’re wanting a smooth and positive experience. Show details

ADELAIDE AIRPORT LOCATION Just wanted to thank Alicia at The Adelaide Airport location for her thorough customer service via phone. Assisted with my… Read more

queries regarding vehicle change / upgrade due to some unforseen changes to our travel arrangements for our upcoming trip. Refreshing to know that good customer service is still a thing!!!

See you in Adelaide......soon! Thanks Alicia

An absolute scam, they'll take your funds without your knowledge or consent! – I rented a vehicle through Turo 7/8/24. The pickup and return went well, and as far as I knew, that was the end of it. Today, 12/2/25 I received the… Read more

following email:

"I hope you enjoyed your recent trip with Adrian on reservation 35103658. I'm following up about an issue that's come up. During your reservation, you incurred a parking fine on 7/Aug/2024 evident with the fine notice uploaded by your host in trip photos. As the offence carries a financial penalty we've charged your card on file $151.82 (including a 3% processing fee)."

This was over 6 months ago, and at no stage whatsoever was I informed about any alleged fine. I literally have no idea of when, where, how much the fine was, what the fine was for (there are many different types of 'parking fines'), who issued this fine or even an infringement number. The host and Turo had all my details, my full name, phone number, address, and licence number, and they would've had the option to nominate me as the driver. I have been provided with no information, evidence or the opportunity to even contest the fine in court (if it really exists). I've reported this with my bank, and will also be contacting Consumer Affairs and the ACCC.

The service I received from the rental company was great and price reliability. Show details

Consistently an excellent trustworthy service at a reasonable cost – Have used this company at least 5 times and each time the service is of high standard including this trip they drove us to the airport before their… Read more

own bus was due to leave with other passengers. They have no hidden nasty costs and have always immediately returned our bond fee. This company delivers everything it promises and is for sure supportive of families with small children as our friends have also reported their experiences . This company donates to several charities. They have won genuine awards for their ongoing trustworthy services. It makes the holiday that much better not worrying about if the rental company is going to give back our bond or charge other hidden fees.

Absolutely happy with the services from Helen and Adele in the office, professional manner with shining smiling faces, you made my day! I got my job done perfectly, thank you Andy Auto rental! Show details

Best genuine professional service and cheap prices for well maintained cars – Everything was as promissed. Walking distance to domestic & international airport Always available for any enquiries. The vehicle was excellent… Read more

better than our expectation. No problem with additional driver, very convenient to drive out of the airport

We had a wonderful adventure in our wicked camper! The team were able to find us a van at very short notice after our main trip was cancelled and… Read more

everything about the pickup and dropoff was easy to understand, especially out of hours. The customer service we received was pretty great. Our van had character that's for sure, but we loved him, and did a great job at taking us from Sydney all the way to Brisbane.

Do note that you need to provide your own bedding as we missed that and had to make a run to a store on the first day.

I was excepted for a car with car coop ive had it for a week already absolutely love it i had a pleasure of dealing with neil i would recommend carcoop to anyone looking for a fearly new car Show details

My holiday in November 2025. From the moment I contacted Enterprise Birkenhead they were absolutely brilliant with me. The staff were positive and… Read more

helpful. It was really lovely to deal with the people I dealt with and I have forgotten their names. They were patient, happy to answer all of my enquiries, pleased in helping me find the vehicle that would be most suitable and comfortable for where I would be travelling to (I hired 2 different vehicles within my four week stay in England) I could not of asked for better service with hiring two separate vehicles for when I needed them. The cars were extremely comfortable and clean. I told them that I will definitely be back BIRKENHEAD :)

We found our vehicle via Discovercars.com and the actual provider was No Birds at Perth Airport. We received an almost new Mitsubishi Outlander which… Read more

we did over 2,500kms in 3 weeks. The site was less than 10 minutes by shuttle from the airport. Everything went smoothly. The car was perfect for our Munda Biddi adventure. Held all our luggage and two bikes. Can recommend No Birds Perth

Beware Senior Car Hire in New Zealand! – I hired a car April 2024, being 80 years old I was only offered "Premium Budget car " This turned out to be a Toyota Vitz, that looked like it had… Read more

been in a demolition derby. Not a panel on the car had escaped a dent or scratch, even the windscreen had a star crack. The interior matched the exterior. By the way the vehicle had completed 107,000 hard K's. I wrote my thoughts to Omega, to get a reply that intimated " what did I expect". Be warned if you are a senior citizen, don't hire from Omega. The hire cost $860 for 12 Days. My son hired a Camry with all the bell and whistles for much the same price.