Best Gyms & Fitness Centres in Victoria Melbourne and Geelong

[Name Removed] took money from my account with out any contract being seen or signed and have never returned it despite numerous promises too.

You feel you are welcome anytime you go there and all the staff happy to help if needed

Be very careful, pricing is vague and will catch you out! I took advantage of the advertised $99 intro offer I saw on Facebook (50% off) but was… Read more

charged $198. I queried this and sent them a screenshot of the advertised pricing on their website which states I would get to use 2 pieces of equipment, the massage suit and a bike, in the session. I was told the intro offer was only for use of one piece of equipment and because I used 2 pieces of equipment I pay double. This was never once explained to me or a choice offered during my 3 visits. I was only offered a choice of a lay down or an upright bike. I did argue this point and the very next day was sent a screen shot of the NEW website wording that they had obviously changed after my complaint!! They could clearly see the confusion and promptly acted, no offer of a refund or an apology, in fact denying the words had been changed just to insult me more. If this was a 50% deal then it's a very very expensive activity. In my final session I was not even hooked up to a heart rate monitor. If you plan to try it make sure prices are explained CLEARLY before you start. I have attached a screenshot of the website wording on 12/11/25 and then the new wording on 14/11/25 after my complaint about the price confusion.

The current classification of eligible family dependants appears outdated, as eligibility is primarily limited by chronological age rather than… Read more

actual dependency.

This approach does not adequately recognise families with adult children who remain permanently dependent due to disability. Many adults with significant disabilities continue to rely on their parents or guardians for financial support, care, and daily living, yet they become ineligible solely because they have reached a specified age.

Consideration should be given to introducing an exemption for permanently disabled dependent children, regardless of age, provided appropriate evidence of ongoing dependency is supplied. This would better reflect modern family structures, promote equity and inclusion, and ensure the program supports families with genuine long-term caring responsibilities. I cannot fathom that a fully dependent family member just ages out at 25 years- exceptionally antiquated.

I had my first try at hot Yoga today …. Extremely enjoyable ALISON the instructor was fantastic, cannot wit for my next session. Also on my arrival Ky was so welcoming and showed me around, great service with a lovely attitude.

I have been a member of this gym for a number of years now. The ladies section has 2 pilates machines which I absolutely love. There have been some… Read more

issues with the machines but everytime I have enquired about this there has always been follow up. Love the fact that management responds to all negative reviews and have full details regarding the people who have submitted them who are/have done something dodgy. Reception is fine they are busy so understand that they don't really have the time to greet every single person walking in and out of the place. Have never found any issues. You can just go about your business and do your workout and leave which I love.

Pitty the price of fees are so high and going up further! OVER $75 per fortnight plus extras costs on top - hidden charges for holidays and to leave.… Read more

Love the staff, even if a lot have left over the years. The Members are wonderful but are slowly getting less and less. And services eg. Classes are slowly going and facilitates are looking outdated - the lick of paint didn't help.

Real pity the owner has lost touch with what other services are available of equal or better value elsewhere. Really only catering for the injured, self funded retirees that can afford to attend, or the die hard favourites. Those who need your services just can't afford it, over 60s plus - your so call target market.

Unfortunately, I have left and found cheaper options and better facilities - win win for me. Sad to leave the Staff and some members but most of the good ones are gone now too.

Think many others will follow - sorry Green Apple you are limiting your time.

Extremely clean and spacious facility, toilets are always top notch. The trainers and staff are always happy and motivated on checking in on how my… Read more

training is going and assisting me in my fitness journey. Family friendly, no inappropriate music, nice natural lighting and colouring. Always a comfortable and enjoyable experience training here!!

Best decision I made in a long time – KAOS Theory is not just a diet plan and workout routines, it is a way of life. It helps us to make better decisions to live healthier lives. It… Read more

focuses on the mental aspect of your lifestyle to help you to get healthier. It is curtailed in such a way that you can adjust it to everyday life. Not everyone can live in a gym and have the perfect food plan because we live in the real world. This is where KAOS steps in and lays the road map for success. However, it takes personal discipline and determination for anything to work. This is a relationship and like all relationships, both sides have to be willing to work for it. We don’t get out of shape over night , so don’t expect results over night. Work hard, disciplined and steady; the success will come. Joining KAOS Theory has been one of the best decisions I have ever made.

Jetts O'Connor. Amazing no pressure environment. Management excellent. Personal training on customer request James, All the best mate.

Love the variety of classes - keeps training exciting and the coaches are knowledgeable, motivating, and genuinely care about your progress and… Read more

wellbeing. What really sets Function Well apart is the community. Everyone is so welcoming and supportive. The recovery facilities are next level and make it easy to balance training with proper rest. If you’re looking for a place that goes beyond just fitness and really supports a healthier lifestyle, Function Well is it. Could not recommend more highly!

Fantastic gym with the most positive and supportive group workouts I’ve ever been a part of. As an added bonus, I recently completed the FYSL program… Read more

and found it so valuable. Each week, I learned to listen to my body and better understand its needs. Pippa has created a program that cuts through the noise of diet culture and the misinformation that surrounds so many women, providing practical, women-centred nutrition education. I’ve gained valuable knowledge and insights that I now apply to my everyday life, helping me make more informed choices about my health and wellbeing.

Funlife Best gym in the northern suburbs – I have to give another Big shout out to Funlife Fitness Centre. I suffered an injury and could not do any gym work for over 2 months. I thought this… Read more

would impact my membership, however raising the issue with team member Sarah, she instantly resolved my problem there and then. Sarah's customer service in my opinion went well above and beyond what I expected. So again a huge Thank you to Sarah and the team at Funlife 10/10.

Dishonest Billing Practices and No Accountability - Avoid South Pacific Health Club – I strongly advise against signing up with South Pacific Health Clubs due to their unethical billing practices and complete lack of accountability. I… Read more

was incorrectly charged for two personal training sessions that I never attended, yet despite multiple follow-ups, South Pacific has refused to correct their mistake. After providing clear proof of the incorrect charges—including bank statements—they continued to dodge responsibility, claiming they "couldn’t confirm" whether they actually owed me money.

To make matters worse, even after cancelling my membership, they continued to debit my account. When I raised this issue, I was met with the same dismissive attitude and lack of action.

This gym's management clearly prioritizes squeezing extra dollars out of unsuspecting customers over ethical business practices. If you sign up, be prepared for billing "errors" that they will refuse to fix.

There are plenty of reputable gyms out there—do yourself a favour and stay far away from this one.

Absolutely love this gym – Can’t say enough good things about this gym. The staff are amazing. Nothing is too much trouble. Helen is amazing at the group over 50s sessions. She… Read more

keeps everyone motivated. Always friendly and helpful. She also took me through each machine giving me a great program to follow. The young male trainers are excellent too. I am 68 and feel like I have a new lease in life. The value is incredible giving seniors 20% off a fortnight. I am so happy I joined this gym as I live a 20+minute drive away but was wrapped to see a gym that caters for all ages. Couldn’t find one close to home that catered for my age. Also love being able to rock up anytime night or day using my free fob.

Good sized gym with a variety of equipment. Seems to always be busy though in the weights areas, so I mainly just use the treadmill as there’s 12 of… Read more

them and it’s not too difficult to find a free one. Just wish more people understood treadmill etiquette and didn’t get on right next to you when there’s enough free machines to leave a machine free between users.

The facility could benefit from getting a couple of big fans for airflow, particularly going into to Summer as it gets quite humid.

I’ve been coming to this gym for years and absolutely love it. The classes, instructors, and staff are all exceptional—always supportive, welcoming, and incredibly understanding. It truly feels like a community. Highly recommend!

Rude customer service – had a medical exemption from my doctor for medical exemption 3 pages long with all my severe medical history ex cancer patient escalates to an… Read more

argument trying to tell me there qualified doctors knowing my history what's exempt. I'm currently working full time with the medical documentation I have there telling me I'm not exempt so disgusted felt humiliated in front of customers. mind you been a member for 7 years at this gym. poor customer service also phoned the gym prior to visiting it was told its ok with my medical documentation I have.

I am a veteran of over 400 classes and I would recommend kx Pilates to anyone looking for the best all over body workout. The instructors are great, making every class worth showing up for.

Best way to work out. The trainer comes to your home with the equipment.

As a great place outstanding I know so far, neat and tidy, also well maintained. Special thanks to Julie for guiding me on every difficult ways. My… Read more

only fairly complaint regarding to majority of members are not taking care of equipments and bathrooms after use, please let's work together as a team for our great environment.. Thank you, Plus Fitness is the best..

I have now cancelled my membership this evening 3 June 2026 after being slugged $1700 for exorbitant membership fees per month ! with Harrison at the… Read more

front desk. Unfortunately, no assistance was offered regarding my safety concerns, nor was any practical solution provided as to how I could safely access a walking lane without children disrupting my exercise, splashing around me, or placing me at risk of injury. After paying approximately $1,700 in membership fees and repeatedly raising legitimate safety concerns, I am extremely disappointed that no meaningful effort was made to ensure a safe and accessible environment for a senior disabled patron seeking gentle exercise and rehabilitation. Lana Korvin

excellent teamwork and trainers', lovely community and workout sessions, I completely recommend!!!

Great gym – Good gym and great equipment. Especially for legs. Must train at

Stay away from their scam – Absolutely money making schemes. I signed up online and did not receive any agreement. Did not attend a single class due to injury and later moved… Read more

out of Brisbane. Continued charging then and then now when requested to cancel membership their form wasn’t working and opted me for temporary suspension. Suddenly sent an email to uplift the suspension of the account and when requested to cancel still continued to charge saying it is a 30days notice. Been out of work for months having no funds in bank but sorta threatened mentioning third party collection. They made money out of me and I haven’t stepped into their gym even once.

I really like Elixir but there are too many kids in the change rooms running and screaming. I love kids but the club needs to monitor this space… Read more

better. Kids don't pay to be in the club just the pool area and the pool change rooms. They really ruin what would otherwise be a very nice atmosphere.

Great gym for helpful friendly service.Staff are first class and cater for all ages and conditions – absolute fabulous gym for a happy and helpful place to get fit and healthy.Staff are first class and friendlyI.am into my 70ths and there is so much for older people to do.

I am a member of Belmont Genesis I love it here, coaches and members are very friendly and supportive. Very rarely classes get cancelled as… Read more

instructors are sick, last night was such night hence I decided to try the Bentley Genesis. I have fitness passport, regardless when I called up a month previous Bentley Genesis said I will be able to try one of the classes for free.

When I called up again last night, the man at the front desk said I must have a gold membership to be able to use all the Genesis gyms, fair enough I wasn't clear that I had fitness passport. Still he was not sure and had to double check. I asked him about the free trial and that I wanted to attend the yoga class at 7:30pm and I will come earlier at 7:00pm as he said he needed to register me for the fob. Lucky I checked the timetable, the class was actually at 6:30pm so I had to scramble to get there by 6:00pm.

When I arrived, he was chatting with 2 ladies and ignored me for several minutes. I was shocked after registration he charged me to $29, I thought I was getting a free trial. I realized after it was for the fob but I actually have not made up my mind yet if I was returning to use the gym at Bentley. After I was let in, I was wandering aimlessly, he didn't bother to show me around. Not a good introduction to Bentley, since I paid for the fob I guess I have to begrudgingly come to use their facilities as well now. Their only saving grace is their large gym with many available equipment. I really hope their instructors are good too to make up for my bad experience.

Virgin Active Namibia Kleine Kuppe From a service delivery and customer experience perspective, Virgin Active Namibia presents a clear case of… Read more

strong infrastructure undermined by inconsistent operational execution.

The facility itself is well equipped and aligns with what one would expect from a premium fitness brand. On that basis, the product offering is fundamentally sound.

However, the customer journey exposed a meaningful gap between brand positioning and frontline delivery.

After completing a short-term introductory arrangement and receiving a discretionary extension from the club manager, I returned to request a further brief extension due to a simple administrative misunderstanding. I arrived in good faith, having already indicated clear intent to convert into a long-term membership.

With the club manager on leave, the acting staff member provided no escalation pathway, no discretionary consideration, and no attempt to retain a prospective long-term member. The only options presented were payment for a day pass or leaving the facility.

From a customer experience standpoint, this reflects a lack of empowered decision-making at the point of contact, particularly in non-material, retention-sensitive scenarios. For a premium membership model, this is a significant operational gap.

Additional observations include inconsistent equipment availability due to machines being out of service for extended periods, as well as general maintenance standards that do not consistently reflect the premium positioning of the brand.

In summary, the infrastructure is strong, but the service execution and customer retention approach do not yet align with the expectations set by the pricing and brand positioning.

For a premium fitness operator, consistency in empowerment, responsiveness, and service recovery is not optional—it is the product.

Cronulla gym Not good. All amenities are outdated and need fixing. Locker rooms (mens) have broken locker doors, showers that don't work and toilets… Read more

that remind me of a nightclub at 4am.

The gym side is pretty good with alot of machines and free weights with almost anything you could need for a great workout. Although alot of the machines are usually out of order they do have them. Haven't been to a class so can't comment on them but I have heard a few people saying they are great.

I think for the premium price you pay for fitness first the it should be better. Feels like it's gotten to big and forgot about the customers.