Best Gyms & Fitness Centres in Victoria Melbourne and Geelong

Very bad company. Dirty environment, high weekly cost. All their staff are saying they are state manager, and no next access if you have any issues.

I probably attended this gym no more than 5 times and paid the membership for months on end. Extremely disappointed with Fernwood Bankstown’s… Read more

handling of my cancelled membership and financial hardship. In my opinion, the lack of compassion has been appalling.

I am a mother of two young children, currently pregnant, and experienced a substantial reduction in work after returning from maternity leave. I had paid membership fees for months without attending, then agreed to a payment plan to finalise my cancelled membership.

I made five fortnightly payments before two payments failed. Fernwood then added another $150: two $15 unsuccessful-payment fees and a $120 collection referral fee.

I explained my circumstances, offered to resume scheduled payments directly and requested that the additional charges be waived. Their response was that the fees “cannot be waived” and that I must now deal with a debt collector. Although the collector has offered a payment plan, my concern about the additional charges remains unresolved.

What I find disgusting is the refusal to show flexibility over additional fees after I explained my financial circumstances and offered to continue paying. Families struggling with essential bills do not have endless money available, and adding charges makes an already difficult situation worse.

For a business promoting women’s health and wellbeing, I expected more understanding towards a pregnant mother facing financial hardship. Instead, I felt treated as a balance to recover rather than a person trying to resolve a difficult situation.

Read the contract you are signing very carefully as these guys are truly a criminal organisation! Their gutless cancellation, failed payment and debt collection terms need to be carefully reviewed before joining. Based on my experience, I would never recommend Fernwood Bankstown.

Be very careful, pricing is vague and will catch you out! I took advantage of the advertised $99 intro offer I saw on Facebook (50% off) but was… Read more

charged $198. I queried this and sent them a screenshot of the advertised pricing on their website which states I would get to use 2 pieces of equipment, the massage suit and a bike, in the session. I was told the intro offer was only for use of one piece of equipment and because I used 2 pieces of equipment I pay double. This was never once explained to me or a choice offered during my 3 visits. I was only offered a choice of a lay down or an upright bike. I did argue this point and the very next day was sent a screen shot of the NEW website wording that they had obviously changed after my complaint!! They could clearly see the confusion and promptly acted, no offer of a refund or an apology, in fact denying the words had been changed just to insult me more. If this was a 50% deal then it's a very very expensive activity. In my final session I was not even hooked up to a heart rate monitor. If you plan to try it make sure prices are explained CLEARLY before you start. I have attached a screenshot of the website wording on 12/11/25 and then the new wording on 14/11/25 after my complaint about the price confusion.

I have been trying to cancel my membership for almost 5 months. They do not reply to my emails, they do not process my cancellation and continue… Read more

trying to charge my account. We have not been using the membership for over 6 months and we cannot get out of it. No response, no help. Absolutely terrible

I would strongly caution anyone considering joining this gym. There have been multiple security incidents involving car break-ins and members'… Read more

personal safety. The club has no CCTV coverage of the external car park, and management appears to show little concern or urgency in addressing these issues. Having personally experienced a car break-in while inside the gym, I find this lack of accountability extremely disappointing. There are ongoing, unresolved safety concerns that prospective members should be aware of. Members deserve to feel safe, both inside the gym and when leaving it.

Pitty the price of fees are so high and going up further! OVER $75 per fortnight plus extras costs on top - hidden charges for holidays and to leave.… Read more

Love the staff, even if a lot have left over the years. The Members are wonderful but are slowly getting less and less. And services eg. Classes are slowly going and facilitates are looking outdated - the lick of paint didn't help.

Real pity the owner has lost touch with what other services are available of equal or better value elsewhere. Really only catering for the injured, self funded retirees that can afford to attend, or the die hard favourites. Those who need your services just can't afford it, over 60s plus - your so call target market.

Unfortunately, I have left and found cheaper options and better facilities - win win for me. Sad to leave the Staff and some members but most of the good ones are gone now too.

Think many others will follow - sorry Green Apple you are limiting your time.

Very disappointing experience. I was told the membership was for 6 months, but it was later shown as a 15-month membership. There were also issues… Read more

with payments, extra fees, and my gym access being blocked. I tried to get these issues sorted but didn’t feel properly supported. We also weren’t given a copy of the membership agreement. Overall, a very stressful experience, especially for my first gym membership. I would recommend being very careful and making sure you receive and read the full membership agreement before signing. Worst Gym that gives HEADACHE

Snap Fitness Kogarah tolerates and justifies racism, discrimination and physical intimidation to a female, as they said in their deleted posts these… Read more

events are: “circumstances” “assumptions” or “one sided”… like if there were good reasons for Mr Pedro being as racist as he was. If he said such horrible things to a female that shared language, ethic background, culture, and is a migrant as he is… can’t imagine his opinions about other cultures…

Best decision I made in a long time – KAOS Theory is not just a diet plan and workout routines, it is a way of life. It helps us to make better decisions to live healthier lives. It… Read more

focuses on the mental aspect of your lifestyle to help you to get healthier. It is curtailed in such a way that you can adjust it to everyday life. Not everyone can live in a gym and have the perfect food plan because we live in the real world. This is where KAOS steps in and lays the road map for success. However, it takes personal discipline and determination for anything to work. This is a relationship and like all relationships, both sides have to be willing to work for it. We don’t get out of shape over night , so don’t expect results over night. Work hard, disciplined and steady; the success will come. Joining KAOS Theory has been one of the best decisions I have ever made.

I joined David and Jo’s Jetts Gym 5 months ago after looking for several months at other venues. From the very beginning I have never felt more… Read more

relaxed and welcomed and not only are they a lovely couple but they have wonderful staff as well. It’s not a large impersonal gym which makes everyone so happy and helpful to share their knowledge of the various equipment. To me it’s become a home away from home.

Love the variety of classes - keeps training exciting and the coaches are knowledgeable, motivating, and genuinely care about your progress and… Read more

wellbeing. What really sets Function Well apart is the community. Everyone is so welcoming and supportive. The recovery facilities are next level and make it easy to balance training with proper rest. If you’re looking for a place that goes beyond just fitness and really supports a healthier lifestyle, Function Well is it. Could not recommend more highly!

Just wanted to give a shout out to HARRY & South Pacific Gym - St Kilda Team for returning my mobile with mobile case with all my bank cards, drivers… Read more

licence, Medicare & $50 cash, which was left in men’s toilet on Sunday 11th October 2026. After an hour or so of realizing phone had been left behind, l rang my mobile number, only for Harry to happily answer & confirm my name & details….. And to advise he had the phone handed in to him by our gym patron….. Whoever handed in the phone, THANK YOU FROM THE BOTTOM OF MY HEART & I WISH YOU A LIFE OF GOOD FORTUNE! I am also a long term gym patron at another gym & just so you know, l would also hand in a phone to management, if l found one. Thank you once again to the honest Harry & gym patron. All the best . Rob.

Fantastic gym with the most positive and supportive group workouts I’ve ever been a part of. As an added bonus, I recently completed the FYSL program… Read more

and found it so valuable. Each week, I learned to listen to my body and better understand its needs. Pippa has created a program that cuts through the noise of diet culture and the misinformation that surrounds so many women, providing practical, women-centred nutrition education. I’ve gained valuable knowledge and insights that I now apply to my everyday life, helping me make more informed choices about my health and wellbeing.

Funlife Best gym in the northern suburbs – I have to give another Big shout out to Funlife Fitness Centre. I suffered an injury and could not do any gym work for over 2 months. I thought this… Read more

would impact my membership, however raising the issue with team member Sarah, she instantly resolved my problem there and then. Sarah's customer service in my opinion went well above and beyond what I expected. So again a huge Thank you to Sarah and the team at Funlife 10/10.

I’ve been coming to KX Liverpool consistently since Feb and have always had a very positive and welcoming experience until tonight. I don’t know why… Read more

this still needs to be said in this day and age but WOMEN DESERVE SAFE SPACES TO EXERCISE!

During the routine hamstring stretch one of the male owners took a video of myself and the class without permission (or knowledge) to (assuming) post on their social media platforms for PR. ‍♀️

Western Sydney women have the right to access health and wellness services that are culturally/socially sensitive and safe.

When I tried to approach the male owner after the class regarding the video, I was snubbed as the KX team was occupied trying to exchange R U OK day roses for PR content from their clients.

On my way out I noticed a Muslim woman wearing a hijab and felt compelled to warn her that the male owner takes videos of the clients without their permission and knowledge. She thanked me and said she’ll be vigilant. #womenlookingoutforwomen

This is completely unacceptable and disgraceful conduct from a female targeted fitness service located in one of Sydney’s most culturally diverse communities.

Absolutely love this gym – Can’t say enough good things about this gym. The staff are amazing. Nothing is too much trouble. Helen is amazing at the group over 50s sessions. She… Read more

keeps everyone motivated. Always friendly and helpful. She also took me through each machine giving me a great program to follow. The young male trainers are excellent too. I am 68 and feel like I have a new lease in life. The value is incredible giving seniors 20% off a fortnight. I am so happy I joined this gym as I live a 20+minute drive away but was wrapped to see a gym that caters for all ages. Couldn’t find one close to home that catered for my age. Also love being able to rock up anytime night or day using my free fob.

Good sized gym with a variety of equipment. Seems to always be busy though in the weights areas, so I mainly just use the treadmill as there’s 12 of… Read more

them and it’s not too difficult to find a free one. Just wish more people understood treadmill etiquette and didn’t get on right next to you when there’s enough free machines to leave a machine free between users.

The facility could benefit from getting a couple of big fans for airflow, particularly going into to Summer as it gets quite humid.

I’ve been coming to this gym for years and absolutely love it. The classes, instructors, and staff are all exceptional—always supportive, welcoming, and incredibly understanding. It truly feels like a community. Highly recommend!

Rude customer service – had a medical exemption from my doctor for medical exemption 3 pages long with all my severe medical history ex cancer patient escalates to an… Read more

argument trying to tell me there qualified doctors knowing my history what's exempt. I'm currently working full time with the medical documentation I have there telling me I'm not exempt so disgusted felt humiliated in front of customers. mind you been a member for 7 years at this gym. poor customer service also phoned the gym prior to visiting it was told its ok with my medical documentation I have.

Best way to work out. The trainer comes to your home with the equipment.

I experienced discrimination at this gym and decided it wasnt for me. I know this sounds outrageous because it is. There was a female and a male… Read more

staff member signing up one of the PTs friends in the office, the four of them were openly talking about there LGBT lifestyles which is cool because I dont discriminate. The issue occured when I enquired "how do I get one of the new blue towels?" they just got in. The friend they had conversing in the office literally responded with "you have to be gay to get one", staff did not acknowledge or apoligise for their friends comment, infact the response was a look of disgust when I said "oh well looks like I'm not getting a blue towel then" and I immediately walked away. The interaction made me feel extremely uncomfortable, so later that day I just decided to cancel my membership.

I think minorities that advocate for all inclusivity should not be hipocrits, and that's my 2 cents worth.

WARNING TO ALL POTENTIAL MEMBERS: UNPROFESSIONAL MANAGEMENT, SERIOUS SAFETY HAZARDS, AND UNJUST TREATMENT Do not waste hundreds of dollars on a… Read more

membership at Next Generation Memorial Drive in North Adelaide. The management at this facility is highly unprofessional, completely shifting the blame onto paying members when severe safety issues are reported. I was permanently banned from this facility simply for requesting a safe environment in the dedicated water walking lane. I have severe physical limitations, including injured shoulders from being hit by a vehicle two years ago and two hip replacements, making a safe rehabilitation space absolutely critical for my health. While trying to pace myself and perform light exercises, several nasty male lap swimmers aggressively cut into our lane with extreme force, shouting foul language and swearing loudly at my person. The male patrons also dived behind me, near missing severely injuring me. The safety issues extend across the entire pool area, and other patrons have also lodged complaints to no avail. The walking lanes are regularly taken over by lap swimmers, parents with toddlers, and teenagers. I watched teenagers somersaulting and diving off the edges, nearly hitting my head and injured shoulders, while their inattentive parents sat nearby with their heads down texting on their mobile devices. There were no pool guards to implement and enforce any safety regulations. If there was a pool guard present on the deck, their back was turned away from the pool as they stared at a computer screen, leaving the water completely unmonitored. Furthermore, the slippage safety issues in the women’s changerooms are completely ignored by the venue. There is no rubber matting on the floors to prevent slippage in deep puddles of water, creating an incredibly high-risk hazard for seniors and disabled patrons. Many other patrons have also commented on this exact structural danger, yet management did absolutely nothing to fix it. Management handles these critical hazards with absolute disregard. The entire hostile encounter was captured clearly on the venue's video cameras. Yet, despite having direct camera footage showing that I was the one being verbally attacked, abused, and nearly injured by aggressive patrons, the manager chose to protect the abusive swimmers. The managers offer no customer resolution process to accommodate safer pool standards and are completely untrained in this area of expertise. They falsified allegations against me, completely ignored my extensive safety background as a former lifeguard, and permanently banned me for speaking out. Even when I attempted to resolve this in person, management refused to take accountability. If you are looking for a secure, supportive, and well-regulated facility for fitness or rehabilitation, stay far away from Next Generation. They will take your money and completely compromise your physical safety.

Positive: Staff are very friendly. Negative: The payment process is convoluted at best. When joining at the Rivervale branch, I was not permitted to… Read more

use my credit card. It was explained that I needed to use my debit card in person and that I could use my credit card online (I did not have my debit card with me...). I then paid online using my credit card. I then received an email indicating that I had been charged $14.95 for failing to pay (Revo has since waived this fee...)!!! I checked my bank details, and Revo had accepted the payment from my credit card!!! Ridiculous!!!

excellent teamwork and trainers', lovely community and workout sessions, I completely recommend!!!

Great gym – Good gym and great equipment. Especially for legs. Must train at

Great gym for helpful friendly service.Staff are first class and cater for all ages and conditions – absolute fabulous gym for a happy and helpful place to get fit and healthy.Staff are first class and friendlyI.am into my 70ths and there is so much for older people to do.

Signed my grandson Jack Phelps up with Genesis(his choice), he loves it. In just a few sessions, family is noticing, a definite change in his mental… Read more

health, as showing confidence, organising his days better, and looks forward to his gym sessions. So healthy body and healthy mind , is a real thing. The staff at Genesis play a big part,with that for Jack.

Sunbury Club Lime - Unfortunately, the overall standard of the gym has noticeably declined, and there appears to have been very little investment or… Read more

improvement in the facility since its acquisition.

The general atmosphere is disappointing, lacking the energy, motivation and positive environment that people expect when attending a gym. A gym should be a place that inspires people to train, improve themselves and maintain a healthy lifestyle. At present, the environment does little to encourage that.

The music selection also deserves attention. While music preferences will always vary, the current playlist feels overly sanitised and lacks the energy and motivation that traditionally contribute to a positive training atmosphere.

More concerning, however, is the condition and cleanliness of the male amenities. The toilets and showers are frequently unhygienic and appear not to have been properly cleaned, particularly during the early morning hours. For members attending at 6:00 am, the showers are also consistently cold, which is far from an acceptable standard.

These are not unreasonable expectations. Clean facilities, functioning amenities, appropriate maintenance and an engaging training environment should be basic priorities for any gym operator.

I would genuinely like to see the facility receive some much-needed attention and investment. Members pay for a service and deserve an environment that reflects pride in the business, attention to detail and a commitment to customer experience.

A gym should motivate people to be better, not leave them feeling disappointed before they've even started their workout.

Hopefully, management takes this feedback constructively and recognises the opportunity to lift standards and restore some pride in the facility.

Virgin Active Namibia Kleine Kuppe From a service delivery and customer experience perspective, Virgin Active Namibia presents a clear case of… Read more

strong infrastructure undermined by inconsistent operational execution.

The facility itself is well equipped and aligns with what one would expect from a premium fitness brand. On that basis, the product offering is fundamentally sound.

However, the customer journey exposed a meaningful gap between brand positioning and frontline delivery.

After completing a short-term introductory arrangement and receiving a discretionary extension from the club manager, I returned to request a further brief extension due to a simple administrative misunderstanding. I arrived in good faith, having already indicated clear intent to convert into a long-term membership.

With the club manager on leave, the acting staff member provided no escalation pathway, no discretionary consideration, and no attempt to retain a prospective long-term member. The only options presented were payment for a day pass or leaving the facility.

From a customer experience standpoint, this reflects a lack of empowered decision-making at the point of contact, particularly in non-material, retention-sensitive scenarios. For a premium membership model, this is a significant operational gap.

Additional observations include inconsistent equipment availability due to machines being out of service for extended periods, as well as general maintenance standards that do not consistently reflect the premium positioning of the brand.

In summary, the infrastructure is strong, but the service execution and customer retention approach do not yet align with the expectations set by the pricing and brand positioning.

For a premium fitness operator, consistency in empowerment, responsiveness, and service recovery is not optional—it is the product.

I was discriminated against for partial hearing loss at Elixir Club Bondi Junction and not allowed to attend further Pilates Reformer classes. I was… Read more

told wearing hearing aids is unsuitable. No explanation given as to why wearing hearing aids is unsuitable. I was advised that I was being discriminated against by text message from the Membership Advisor rather than in person. At my first Pilates class I didn't wear my hearing aids and mentioned to the instructor that I normally wear them to hear better. The instructor then advised me to wear my hearing aids in order to hear her better next time. Then I received a text the next day saying I was locked out from attending further classes. When I asked at the front desk what was happening the two staff on duty referred me back to the Membership advisor who was unavailable until Monday, after the weekend. The front office staff also said if they try to contacting management on the weekend they are ignored until Monday. When I mentioned the text message advising I was being being blocked from attending further Pilates classes because of my hearing aids they acknowledged that thhey know about that but didn't want to say as it might be hurtful (or maybe they were embarrassed at having to deliver such a message). They also acknowledged that they knew how it felt to feel discriminated against based on their ethnicity. Mixed and confusing messages and discriminatory. After providing my customer feedback and expressing my frustration and hurt by being treated this way, the front office staff became defensive and asked me to leave the premises.. Ironic given the decor of the club is Buddha themed yet they are not true practitioners of compassion in reality. In my career I've learned customer feedback is gold to a firm, that companies pay millions to learn what customers are really experiencing. And to ignore real time customer feedback is folly.