Best Gyms & Fitness Centres in Victoria Melbourne and Geelong

Just started with the Doreen branch of Anytime Fitness and so far my experience has been excellent. I received a warm welcome from gym manager Joh… Read more

and a follow up call from Elena to see how I was getting on. While the gym is smaller than some, it has all the space and equipment you could need. The gym is set in a pleasant environment, looking out on the Laurimar lakes. Air conditioning helps to make a workout a great experience.

Since joining Fernwood I have had no regrets at all. I love the classes, the members and the staff. Everyone has made me feel so welcome. The… Read more

equipment, rooms and bathrooms are excellent and the location of the gym could not be better. The whole experience has been amazing. Thank you

Be very careful, pricing is vague and will catch you out! I took advantage of the advertised $99 intro offer I saw on Facebook (50% off) but was… Read more

charged $198. I queried this and sent them a screenshot of the advertised pricing on their website which states I would get to use 2 pieces of equipment, the massage suit and a bike, in the session. I was told the intro offer was only for use of one piece of equipment and because I used 2 pieces of equipment I pay double. This was never once explained to me or a choice offered during my 3 visits. I was only offered a choice of a lay down or an upright bike. I did argue this point and the very next day was sent a screen shot of the NEW website wording that they had obviously changed after my complaint!! They could clearly see the confusion and promptly acted, no offer of a refund or an apology, in fact denying the words had been changed just to insult me more. If this was a 50% deal then it's a very very expensive activity. In my final session I was not even hooked up to a heart rate monitor. If you plan to try it make sure prices are explained CLEARLY before you start. I have attached a screenshot of the website wording on 12/11/25 and then the new wording on 14/11/25 after my complaint about the price confusion.

I had my first try at hot Yoga today …. Extremely enjoyable ALISON the instructor was fantastic, cannot wit for my next session. Also on my arrival Ky was so welcoming and showed me around, great service with a lovely attitude.

I closed my bank account after falling victim to identity theft and online fraud. I received text messages from fitness passport telling my that my… Read more

direct debits had failed, from a number that didn't accept replies. Several weeks later I received messages from a debt collection company for $262. I used the fitness passport less than 10 times over two years, all before I closed my bank account.

After submitting this review, fitness passport has removed the debt.

I have been a member of this gym for a number of years now. The ladies section has 2 pilates machines which I absolutely love. There have been some… Read more

issues with the machines but everytime I have enquired about this there has always been follow up. Love the fact that management responds to all negative reviews and have full details regarding the people who have submitted them who are/have done something dodgy. Reception is fine they are busy so understand that they don't really have the time to greet every single person walking in and out of the place. Have never found any issues. You can just go about your business and do your workout and leave which I love.

Pitty the price of fees are so high and going up further! OVER $75 per fortnight plus extras costs on top - hidden charges for holidays and to leave.… Read more

Love the staff, even if a lot have left over the years. The Members are wonderful but are slowly getting less and less. And services eg. Classes are slowly going and facilitates are looking outdated - the lick of paint didn't help.

Real pity the owner has lost touch with what other services are available of equal or better value elsewhere. Really only catering for the injured, self funded retirees that can afford to attend, or the die hard favourites. Those who need your services just can't afford it, over 60s plus - your so call target market.

Unfortunately, I have left and found cheaper options and better facilities - win win for me. Sad to leave the Staff and some members but most of the good ones are gone now too.

Think many others will follow - sorry Green Apple you are limiting your time.

Would not recommend I've had a series of serious issues with this gym that I feel other members should know about before joining. Billing: I was… Read more

charged $150.00 regarding multiple tailgating allegations, without receiving any prior email reminder or notice. When I raised this, I was met with confrontational and unprofessional messages from staff instead of a proper resolution. Dates informed were incorrect ( as I did NOT attend the gym for 2 weeks due to a death on of a family member followed by sickness ) and the multiple videos were never provided.

Misleading sales tactics: When I signed up, a manager told me the outdated equipment would be replaced with new machines. This never happened, months later the same worn-out equipment is still there. I feel this was used purely as a sales pitch to get me to commit to a membership.

Facility issues:

There is no proper stretching area, making it difficult to warm up or cool down safely. The fan system is defective, gym members often fell off chairs while trying to manually turn the fan on because the controls don't work properly. This is a real safety hazard that hasn't been addressed. Air Conditioners also do not work properly.

Customer service: Staff have been dismissive when issues are raised, and management does not respond or follow up on complaints. It feels like once you've signed the contract, they stop caring about your experience.

Overall, poor communication, broken promises, safety hazards, and unprofessional conduct. I'd think twice before joining.

Best decision I made in a long time – KAOS Theory is not just a diet plan and workout routines, it is a way of life. It helps us to make better decisions to live healthier lives. It… Read more

focuses on the mental aspect of your lifestyle to help you to get healthier. It is curtailed in such a way that you can adjust it to everyday life. Not everyone can live in a gym and have the perfect food plan because we live in the real world. This is where KAOS steps in and lays the road map for success. However, it takes personal discipline and determination for anything to work. This is a relationship and like all relationships, both sides have to be willing to work for it. We don’t get out of shape over night , so don’t expect results over night. Work hard, disciplined and steady; the success will come. Joining KAOS Theory has been one of the best decisions I have ever made.

Jetts O'Connor. Amazing no pressure environment. Management excellent. Personal training on customer request James, All the best mate.

Love the variety of classes - keeps training exciting and the coaches are knowledgeable, motivating, and genuinely care about your progress and… Read more

wellbeing. What really sets Function Well apart is the community. Everyone is so welcoming and supportive. The recovery facilities are next level and make it easy to balance training with proper rest. If you’re looking for a place that goes beyond just fitness and really supports a healthier lifestyle, Function Well is it. Could not recommend more highly!

Fantastic gym with the most positive and supportive group workouts I’ve ever been a part of. As an added bonus, I recently completed the FYSL program… Read more

and found it so valuable. Each week, I learned to listen to my body and better understand its needs. Pippa has created a program that cuts through the noise of diet culture and the misinformation that surrounds so many women, providing practical, women-centred nutrition education. I’ve gained valuable knowledge and insights that I now apply to my everyday life, helping me make more informed choices about my health and wellbeing.

Funlife Best gym in the northern suburbs – I have to give another Big shout out to Funlife Fitness Centre. I suffered an injury and could not do any gym work for over 2 months. I thought this… Read more

would impact my membership, however raising the issue with team member Sarah, she instantly resolved my problem there and then. Sarah's customer service in my opinion went well above and beyond what I expected. So again a huge Thank you to Sarah and the team at Funlife 10/10.

Dishonest Billing Practices and No Accountability - Avoid South Pacific Health Club – I strongly advise against signing up with South Pacific Health Clubs due to their unethical billing practices and complete lack of accountability. I… Read more

was incorrectly charged for two personal training sessions that I never attended, yet despite multiple follow-ups, South Pacific has refused to correct their mistake. After providing clear proof of the incorrect charges—including bank statements—they continued to dodge responsibility, claiming they "couldn’t confirm" whether they actually owed me money.

To make matters worse, even after cancelling my membership, they continued to debit my account. When I raised this issue, I was met with the same dismissive attitude and lack of action.

This gym's management clearly prioritizes squeezing extra dollars out of unsuspecting customers over ethical business practices. If you sign up, be prepared for billing "errors" that they will refuse to fix.

There are plenty of reputable gyms out there—do yourself a favour and stay far away from this one.

Absolutely love this gym – Can’t say enough good things about this gym. The staff are amazing. Nothing is too much trouble. Helen is amazing at the group over 50s sessions. She… Read more

keeps everyone motivated. Always friendly and helpful. She also took me through each machine giving me a great program to follow. The young male trainers are excellent too. I am 68 and feel like I have a new lease in life. The value is incredible giving seniors 20% off a fortnight. I am so happy I joined this gym as I live a 20+minute drive away but was wrapped to see a gym that caters for all ages. Couldn’t find one close to home that catered for my age. Also love being able to rock up anytime night or day using my free fob.

Good sized gym with a variety of equipment. Seems to always be busy though in the weights areas, so I mainly just use the treadmill as there’s 12 of… Read more

them and it’s not too difficult to find a free one. Just wish more people understood treadmill etiquette and didn’t get on right next to you when there’s enough free machines to leave a machine free between users.

The facility could benefit from getting a couple of big fans for airflow, particularly going into to Summer as it gets quite humid.

I’ve been coming to this gym for years and absolutely love it. The classes, instructors, and staff are all exceptional—always supportive, welcoming, and incredibly understanding. It truly feels like a community. Highly recommend!

Rude customer service – had a medical exemption from my doctor for medical exemption 3 pages long with all my severe medical history ex cancer patient escalates to an… Read more

argument trying to tell me there qualified doctors knowing my history what's exempt. I'm currently working full time with the medical documentation I have there telling me I'm not exempt so disgusted felt humiliated in front of customers. mind you been a member for 7 years at this gym. poor customer service also phoned the gym prior to visiting it was told its ok with my medical documentation I have.

I’ve been coming to KX Liverpool consistently since Feb and have always had a very positive and welcoming experience until tonight. I don’t know why… Read more

this still needs to be said in this day and age but WOMEN DESERVE SAFE SPACES TO EXERCISE!

During the routine hamstring stretch one of the male owners took a video of myself and the class without permission (or knowledge) to (assuming) post on their social media platforms for PR. ‍♀️

Western Sydney women have the right to access health and wellness services that are culturally/socially sensitive and safe.

When I tried to approach the male owner after the class regarding the video, I was snubbed as the KX team was occupied trying to exchange R U OK day roses for PR content from their clients.

On my way out I noticed a Muslim woman wearing a hijab and felt compelled to warn her that the male owner takes videos of the clients without their permission and knowledge. She thanked me and said she’ll be vigilant. #womenlookingoutforwomen

This is completely unacceptable and disgraceful conduct from a female targeted fitness service located in one of Sydney’s most culturally diverse communities.

Best way to work out. The trainer comes to your home with the equipment.

I’ve been attending the gym for over 3 years and really enjoyed it. As I’m retired I go during the day. There is a wide variety of activities so… Read more

you are bound to find a few that suit you. I love the pool, although I only use the indoor pool as it is heated. I’ve recently started attending the Dance fit class on Mondays and it is a lot of fun. I’m not very good because I’m new to it, obese and old (72) and I have lung damage but I can approximate what the instructor does and that is fine. I find that the aerobic exercise helps my breathing. The staff are great although I’d like to see more middle aged staff/pt instructors. The cafe is excellent, offering a good choice of healthy meals and take away options at reasonable prices.

This gym is terrible. Management treats members with zero respect and cancels memberships behind your back the moment you raise any concerns about… Read more

staff behaviour. Instead of acting like professionals or taking accountability, they tried to brush everything away with a rushed refund hoping the issue would vanish. They do not care about their members at all. Official complaints are already lodged with Consumer Protection and the Equal Opportunity Commission because their conduct is completely unacceptable. Stay far away from this business.

excellent teamwork and trainers', lovely community and workout sessions, I completely recommend!!!

Fantastic, clean gyms with so much equipment to choose from

Great gym – Good gym and great equipment. Especially for legs. Must train at

Great gym for helpful friendly service.Staff are first class and cater for all ages and conditions – absolute fabulous gym for a happy and helpful place to get fit and healthy.Staff are first class and friendlyI.am into my 70ths and there is so much for older people to do.

Signed my grandson Jack Phelps up with Genesis(his choice), he loves it. In just a few sessions, family is noticing, a definite change in his mental… Read more

health, as showing confidence, organising his days better, and looks forward to his gym sessions. So healthy body and healthy mind , is a real thing. The staff at Genesis play a big part,with that for Jack.

Virgin Active Namibia Kleine Kuppe From a service delivery and customer experience perspective, Virgin Active Namibia presents a clear case of… Read more

strong infrastructure undermined by inconsistent operational execution.

The facility itself is well equipped and aligns with what one would expect from a premium fitness brand. On that basis, the product offering is fundamentally sound.

However, the customer journey exposed a meaningful gap between brand positioning and frontline delivery.

After completing a short-term introductory arrangement and receiving a discretionary extension from the club manager, I returned to request a further brief extension due to a simple administrative misunderstanding. I arrived in good faith, having already indicated clear intent to convert into a long-term membership.

With the club manager on leave, the acting staff member provided no escalation pathway, no discretionary consideration, and no attempt to retain a prospective long-term member. The only options presented were payment for a day pass or leaving the facility.

From a customer experience standpoint, this reflects a lack of empowered decision-making at the point of contact, particularly in non-material, retention-sensitive scenarios. For a premium membership model, this is a significant operational gap.

Additional observations include inconsistent equipment availability due to machines being out of service for extended periods, as well as general maintenance standards that do not consistently reflect the premium positioning of the brand.

In summary, the infrastructure is strong, but the service execution and customer retention approach do not yet align with the expectations set by the pricing and brand positioning.

For a premium fitness operator, consistency in empowerment, responsiveness, and service recovery is not optional—it is the product.

I was discriminated against for partial hearing loss at Elixir Club Bondi Junction and not allowed to attend further Pilates Reformer classes. I was… Read more

told wearing hearing aids is unsuitable. No explanation given as to why wearing hearing aids is unsuitable. I was advised that I was being discriminated against by text message from the Membership Advisor rather than in person. At my first Pilates class I didn't wear my hearing aids and mentioned to the instructor that I normally wear them to hear better. The instructor then advised me to wear my hearing aids in order to hear her better next time. Then I received a text the next day saying I was locked out from attending further classes. When I asked at the front desk what was happening the two staff on duty referred me back to the Membership advisor who was unavailable until Monday, after the weekend. The front office staff also said if they try to contacting management on the weekend they are ignored until Monday. When I mentioned the text message advising I was being being blocked from attending further Pilates classes because of my hearing aids they acknowledged that thhey know about that but didn't want to say as it might be hurtful (or maybe they were embarrassed at having to deliver such a message). They also acknowledged that they knew how it felt to feel discriminated against based on their ethnicity. Mixed and confusing messages and discriminatory. After providing my customer feedback and expressing my frustration and hurt by being treated this way, the front office staff became defensive and asked me to leave the premises.. Ironic given the decor of the club is Buddha themed yet they are not true practitioners of compassion in reality. In my career I've learned customer feedback is gold to a firm, that companies pay millions to learn what customers are really experiencing. And to ignore real time customer feedback is folly.

Cronulla gym Not good. All amenities are outdated and need fixing. Locker rooms (mens) have broken locker doors, showers that don't work and toilets… Read more

that remind me of a nightclub at 4am.

The gym side is pretty good with alot of machines and free weights with almost anything you could need for a great workout. Although alot of the machines are usually out of order they do have them. Haven't been to a class so can't comment on them but I have heard a few people saying they are great.

I think for the premium price you pay for fitness first the it should be better. Feels like it's gotten to big and forgot about the customers.