Best Hardware Shops in Victoria Melbourne and Geelong

Ordered Weira tools over 3 months ago, with website repeated stating it had product in stock on line. Never materialized after 2 months of stalling… Read more

and finally i cancelled the order. The website is still stating it has the tools available. A clear case of false and misleading advertising. Time for Consumer Affairs to get involved i think.

very happy with the products that i have bought in the past.

A huge thank you to Leon for your help with the recent purchase and assembly of a couple of Stratco steel louvre air con covers. I installed two of… Read more

the same covers about a year ago at my home. This time the job was made far easier for me. Outstanding service and care from Stratco Bunbury. THANKS.

Goods arrived on a timely basis and the quality looks good - dog ramp for car and dog stairs for hooman bed

Quick and easy no worries will order again great service

worst service ever. Unable to apeaK TO Manager product supplied short items. Very poor customer service. No follow up to resolve, Ive spent too many hrs endeavoring to resolve. so disappointed I waisted my money and time with this business!!!!!!!

Ok prices but communication issues – Ordered a few items. Fair enough there are covid supply issues but when I got part delivery there was no docket to say what's delivered and what's… Read more

on back order - basic stuff. Then when I enquired they left out one item the biggest in delivery telling me I ordered one. Sockets days 2 clearly. Everyone makes mistakes but not sending a reciept is unprofessional.

I’m very disappointed with my cancellation experience with Sydney Tools. I placed an order and paid by American Express, including the credit card… Read more

surcharge. The order was subsequently cancelled and the purchase amount was refunded, but Sydney Tools has refused to refund the associated card surcharge.

Their explanation was that the American Express surcharge had already been remitted to American Express and was therefore “non-refundable”. I find this very difficult to accept. Having previously operated an online store myself, my experience was that when a transaction was cancelled and refunded, the associated merchant/card processing fees were also dealt with as part of that reversal.

What is particularly frustrating is not the amount itself, but the principle. If a customer no longer receives the goods because the transaction has been cancelled, I do not believe the customer should be left paying a surcharge attached to a purchase that ultimately did not proceed.

I have raised this with Sydney Tools, but up to now they still refuse to refund the surcharge.

A very disappointing customer service experience, and one that has certainly affected my confidence in buying from Sydney Tools again.

6mm to 12mm concrete anchor screws. At half the price, Scrooz supplied a fixing that was twice as good as a well known brand from the big green… Read more

warehouse. The substantial heads on the bolts meant that no matter what position you are in, installing the fixing, your driver wont slip. Also the shank seems to be more robust, so breaking the smaller fixings is not likely, where the aforementioned competitor, it was a regular occurance.

Great communication and delivery.. product arrived in great condition and driver was excellent

I've been a semi regular customer at Timbecon for many years. Always very satisfied with their service and products, and helpful advice on tools and… Read more

techniques etc and informative chats about various aspects of woodworking. Rob gave me the link for this review so he gets a positive personal review, but so do all the other staff I've dealt with over the years, but especially Dinny who is outstanding for frank and fearless advice on everything they sell and everything to do with woodworking.

These guys still wont give up. Had another cold call from them today despite me asking to never be contacted again. We had an extremely unpleasant dealing with this company including broken promises and deception. We wont deal with them again!

We had a really difficult situation with some very old skylights. The Justrite team came up with a flexible solution and the workmanship was better than I expected to be honest. I was so grateful for their commitment to getting a good outcome for us.

Really happy with the Easy Rider 26. Great after sales service, after a bit of a hiccup.

Have purchased three large truck boxes from Ozy toolboox. 2x delivered to my home and 1x collection from Brendale. Super impressed with how well they have held up to trade use. Sam day collection, point of sale was easy. Thanks again team.

Hi team ☕️☕️ for awake I am extremely disappointed and frustrated with the service provided by the Global Courier team regarding my Bunnings… Read more

order.

I purchased one queen bed and paid the required delivery fee with the reasonable expectation that my complete order would be delivered properly and within the agreed timeframe. Instead, I have been told that my one bed will be delivered in two or three separate deliveries on different days. This is completely unacceptable.

I am the customer who paid for the product and the delivery service. I should not have to deal with the inconvenience of receiving different parts of a single bed over multiple days, potentially leaving me unable to use the product. This is not what I paid for, and it is certainly not the level of service I expect from Bunnings.

I also spoke with John from Global Courier Service, and I was extremely disappointed to be told that they could not do anything to resolve the situation. If the courier company cannot provide the service that was promised, then Bunnings needs to take responsibility and resolve this issue with its delivery provider.

I have one simple question: Which part of the world is this considered acceptable customer service? Definitely not Australia!

This experience has been incredibly frustrating and has seriously damaged my confidence in Bunnings. A major company like Bunnings should not allow its reputation to be spoiled by such poor delivery service.

I am requesting:

Full and immediate information regarding my complete order and the delivery schedule. A clear explanation as to why one queen bed is being split across two or three separate deliveries. A resolution that ensures the complete order is delivered together and as soon as possible. A full refund of the delivery fee due to the unacceptable service provided. I expect Bunnings to take this complaint seriously and provide a prompt and satisfactory resolution. This has been a very disappointing and unacceptable experience, and I hope Bunnings will take appropriate action rather than simply referring me back to the courier company.

Very very disappointed!

Great product & Great Service – Product is as advertised and high quality. Covered an entire wall from floor to ceiling with panels to store multiple bikes, power tools and garden… Read more

tools. So given the weight of everything, sturdiness and reliability are very important. Whilst the accessories aren't cheap, their performance lives up to their price. Very happy.

Furthermore, Arthur was super helpful and responsive and went out of his way to make sure the delivery got to my place, which wasn't straight forward given it was a new build and so not listed on Google maps.

Excellent service and advice – I just wanted to say thank you very much for the service and advice you have provided me. Apart from the original advice you gave me when I… Read more

purchased the equipment and parts I needed, when I rang yesterday (Saturday) for additional advice, your help was invaluable. I have finished my landing and steps and they look great, thanks to your advice.

I would not hesitate to recommend your company based on the professionalism and service you provide.

Five star business – Have been dealing with Bill for over thirty years and won’t go anywhere else. Great service and job always done on or before time. Have introduced others to them and all agree they are always trying to help their customers.

Most of the tools I have purchased from them have been rubbish, their after sales service (with me) has been terrible and in my opinion they have… Read more

dodgy warranty? They won't print negative reviews on their site either.

Trade Tools Vices,, is there a worse vice than a Trade Tools Vice? I don't think so. They would have to be the most brittle cast iron trash in the market. I have had two of them and they both cracked just out of warranty. I have still got a patched up Trade Tools swivel type sitting on my bench that lets go if you use any force.

This is how their warranty worked for me: About a year ago I bought one of their "home brand Dremel" type tools & the switch broke on first use. I took it back & the guy said you bought this a month ago, & I said "yes" but today was the first use. Trade Tools said sorry we cannot give you a replacement but we can fix it.

So get this, they wouldn't replace it but they got a brand new tool out of a box on display, stripped it down on the front counter in front of me & put that new switch in mine, how slack is that. And then it broke again a week later. I decided to cut my losses & put it where it belongs "IN THE BIN".

When they had their old Trade Tools shop (now Sydney Tools) I purchased a STAR Touch up spray gun which was broken before I even used it because it was manufactured faulty & it would not stop blowing air. It had not even had paint in it when I took it back & the staff member said that was how they were meant to be. I said nonsense mate, please give me another gun or a refund. He said sorry no refunds here, and then he made me wait for just over an hour before he got me another one from out back. He was rude & arrogant.

Last week, "out of pure necessity", I had to go there again to by one of their "Renegade" touch up Spray guns ($109.00 - RI102AG-HVLP), and I also bought two different needles & nozzles for it as well (another $60.00 bucks). I would not have gone there if I had a choice, but due to supply circumstances in Brisbane it had to be Trade Tools unfortunately.

First use, I put 100mls of paint into the reservoir to set it up for painting & it leaked paint & spluttered from the nozzle because the brass nozzle holder in the gun body was not even done up tight so it was blowing air & paint out between the join & before it even reached the needle & Nozzle.

This time I did not bother about taking it back to be treated like a criminal, I just repaired it myself. It now works good enough to be a primer spray gun, but that is all it is good for.

I go to Mitre 10 whenever I need stuff. Bunnings is last resort. Lowood Mitre 10 is a brilliant store. The staff are brilliantly helpful, friendly and most importantly very knowledgeable This is one of the best Mitre 10 stores I have been in.

Training sessions were relaxed but still effective. workouts were adjusted to my level and nothing felt rushed or over the top.

Excellent gardening knife from Japanese Tools Australia – My new hori hori knife is now my favourite gardening tool. It is perfect for extracting deep rooted weeds as it is wonderfully strong, well balanced and sharp.

6 months ago I started my next project which was to do glass panelling around my balcony and swimming pool. I started doing research online requested… Read more

some quotes from companies. In the end after waiting for callbacks, I decided to attempt it myself. I rang around and discovered that Trade glass depot was one of the cheapest for supplies and gave me all the advice I could possibly ask for. He rejigged my plan, gave me the measurements that were necessary and with very detailed instructions, I called a couple of friends that would be able to help me as some of the glass is quite heavy. I followed the instructions to the letter and I was very surprised at how it turned out. I am very very pleased with the result and I cannot thank Phillip and the guys from trade glass of depot enough. If you take your time and don't rush it you can do a job as big as this I highly recommend this crowd they were great

GYC, Purchased Numerous Greenworks Products, Friendly Staff, & Good Value Products. As an Interstate Buyer Very Happy.

A bunch of incompetent clowns! How do businesses like this continue to exist???

Renewed faith in internet – Great service ,great product received concentric reducer 24 hours after placing order and it was exactly as described

Awesome service - above and beyond! – Remy & Peter always go above and beyond to help get my boat on the water with bespoke solutions for my rigging. I don’t know what I’d do without them!!

Rubbish company Send a broken Karcher Gerni then blames the transport company Box had no signs of damage Then says sending replacement parts and sends nothing Buyers beware

I placed an order in July (its now September) sent emails and phone calls wont respond to me wasted my money its been three months with absolutely nothing, don't waste your money extremely poor customer service!