Best Booking Services

Hazeem H was extraordinary helpful and went out of his way to help us get the best possible deal when my partner fell ill and we had to postpone our trip to a future date. He is a credit to his company.

I would like to thank Shivam Rana for booking my flight ticket. He made the entire booking process smooth, quick, and hassle-free. He provided all… Read more

the necessary ticket details clearly and was very helpful throughout the process. I am very happy with his service and would highly recommend Shivam Rana for flight bookings. Rating: ⭐⭐⭐⭐⭐

I had never bought tickets from Ticket Merchant before, so naturally I was a little unsure – but my ticket successfully got me in to the sold out show I desperately wanted to see. I had a great experience and would recommend.

We had a short, busy and very good visit to Chengdu, Sichuan and were hosted by Abby Hu. She is great. Her English is excellent and she is very… Read more

knowledgeable of the city and its history, and also familiar with the Shenshuping Panda Base. Like all of our guides contracted with Odynovo, she was also excellent with my 10 year old daughter, who got a lot out of this trip. I would recommend her as a guide in a heartbeat.

I have just booked a dream 8 day/7night holiday to Samoa and it was an exceptional experience from the beginning to the end of the booking. The… Read more

process exceeded all my expectations and all my questions were answered. Matthew was very knowledgeable, patient, kind and professional. I appreciated his calm and confident nature and feel very comfortable to be in touch pre and post my trip which is in October. I have already highly recommended My Holiday to friends and family that are ready to book their dream holiday in the coming weeks.

If I could do zero I would. I found the agent pushy ringing multiple times a day. I ended up having to block the number. It has turned me off using flybuys travel

I rang in order to make a query about a an offer from the cruise company we have booked with, and I was unsure about. I spoke with Katelyn who was… Read more

extraordinarily helpful. She went out of her way to find what I was asking about and the issue was dealt with. During the conversation, I also made a query about accessibility issues and some needs I may have. Again, Katelyn went out of her way to help in a most professional and helpful manner, kind and cheerful. The upshot was that I received a Medical needs/Mobility questionnaire that covers all possible contingencies that might arise due to some health issues. Katelyn’s comment was that she liked to have everything sorted and boxes ticked, in order to ensure we have the best possible time. It was a most enjoyable, productive and reassuring conversation. Thanks Katelyn.

An awesome experience! My partner and I had an excellent time from beginning to end. The selected places felt very well suited for us and the day was overall exactly what we hoped it would be. Definitely recommend to others!

Service is important to me. Clean Cruising provided quality service. The consultant I mostly dealt with, Samantha, was outstanding. Show details

Jasper was very patient and explained everything in detail. Thanks Jasper. Show details

Have used Travelonline for two separate holidays and both times everything was perfect and exactly as promised. Hassle free bookings with so many inclusions. Show details

James Avramides and his team operate one of the most efficient and pro-active management companies that I have come across. They're not only good at what they do, they care about what they do. Hats off to you, team Getawayz! Show details

great rates compared to booking directly with cruise line plus we have received $150usd OBC to use. Show details

Be very cautious dealing with Global Work & Travel. What stood out wasn’t just one issue, but how GWT's process is structured - all the risk sits… Read more

with the customer.

Things can move very quickly from an initial enquiry to paying a deposit, even while important points are still not fully clear, such as eligibility, conditions that need to be met, and exactly what you’re committing to. It’s easy to get caught up in the excitement and momentum, but at that point you’re being asked to pay before you really know if the service can go ahead.

The reality is that once you’ve paid a deposit, you don’t know how your circumstances might change. Visa outcomes, health issues, or life events can all affect whether you can proceed.

When that happens, this is where GWT’s approach causes the most stress. You can find yourself stuck with credits that aren’t actually usable in your situation, and no realistic way to get your money back. In practice, you end up out of pocket and carrying the financial risk.

Trying to resolve things afterwards is also difficult. It often turns into long back-and-forth communication with no clear outcome. Where there’s disagreement about what was said or agreed, there isn’t clear access to the underlying information needed to properly verify it, which makes it very hard to challenge their position.

Looking at other reviews, this doesn’t appear to be a one-off. A similar pattern comes up repeatedly. Once payment has been made, the incentive shifts and the risk sits with the customer, not the company. That naturally affects things like how suitable or well-aligned placements are.

The key takeaway is this:

- Don’t pay anything until you are completely clear on what exactly you’re getting and whether you can actually proceed. - Confirm eligibility and any conditions upfront - Get key details in writing, don’t rely on verbal conversations - Understand exactly how refunds, cancellations and credits work in practice - Question anything that isn’t clear - Most importantly, slow the process down

These programs are designed to feel exciting and time-sensitive, which makes it easy to commit quickly.

Take a step back and make sure everything is clear before any money changes hand, because once you’ve paid, you are the one carrying the risk.

Although my husband and myself enjoyed our South African and Victoria Falls tour with Holiday Max some of the places we visited we would not have… Read more

chosen to go which were included and paid for on the trip. Some of my thoughts are as follows: 1. The small mini van {Toyota HiAce} which we travelled in was not adequate enough to fit the 9 passengers, simply because the last long bench at the back was too uncomfortable due to the condition of the roads and the number of hours travelled and the poor suspension. 2. The tuk tuk ride in the backstreets through the villages were very uncomfortable and quite scary, yet again due to the condition of the roads. This is something I would suggest you do away with OR put it as an option. 3. The wine tasting at Lynx was not to my taste as I am not a wine drinker and my husband who knows his wine thought they were too young to serve let alone buy a bottle and this was the general consensus of the group. 3. We very much enjoyed the Sunset Set cruise on the Zambesi River and enjoyed the drinks and snacks which were provided. The river boat ride on the Chobe River was in a flat bottomed boat slightly larger than a dinghy when there were other larger appropriate boats doing the same thing. 4. in regards to the safari tours I would suggest that the company provide a two step ladder to enable the more senior and smaller people an easier method of getting in and out of the open jeeps 5. Another recommendation would be for the travel agency to make travelers aware that we are crossing boarders and some boarders require payment in US$ CASH for multiple entry visas. 6. You are expected to tip for most services provided and sometimes a compulsory Service Fee and VAT fees added. Zimbabwe tips are usually in US$ requiring you to carry the equivalent A$100-150 to cover these extra expenses. 7. All the hotels were ***** and breakfasts were very well included, something for everyone. Overall it was an experience worth having and would highly recommend it to anyone who has South Africa on their bucket list - but you must consider being fit and able to climb up and down open jeeps when visiting the National Parks. There are many companies doing similar tours both in Australia and Africa and would recommend you do a bit of research before committing yourself to one travel agency.

Booked scenic flight for whitsundays very easy and affordable. I will recommend every one to look on this app before u plan to Aussi

Our several weeks at the Boambee Bay resort has been exceptional. The accommodation is brilliant, the facilities are second to none, it is quiet &… Read more

the premises inside & out are very well & professiolly maintained; the reception, cleaning & other staff are very friendly & non-intrusive

My Fiji couldn't organize a rock fight in a quarry. they did not pay the resort our money we gave them and also downgraded our room that we booked. terrible service and ruined our honeymoon.

Great adventure with good and not so good things happening. The Spirit of the Outback train was not as described in the photos of our itinerary. … Read more

The picture we received had two sleeping pods side by side (like in aeroplanes), however the beds were foot to foot. Very misleading. The hallway was curved and so one door to our sleeping area had enough room to open when the bed was down, but the other door to our area would only allow the door to partially open. Two people could not pass in the hallway so one had to back out to let the other pass. Meals and service in the dining car were excellent. Accommodation at Saltbush Retreat was excellent and Ron and Wendy were great hosts who could not do enough for us. We could not fault our stay with them. Long trip on bus of 165 klms each way to Winton and back and not one of the best days. Nogo Station and Stockman's Hall of Fame both were excellent. Qantas Museum and Wing Walk, Cruise up the Thomson River including campfire meal and Cobb & Co Stagecoach experiences were enjoyable. Smithy's Outback Dinner and Show had lovely meals although the entertainment was very average. The way the itinerary was presented in a sleeve was great although there was insufficient information regarding the activities we had booked. Flew home and what a great flight - 2 hours. We were met at Brisbane Airport by a bus which took us all to the airport to collect our baggage. Australian Escapes travel consultant Sandy was always accessible to answer any questions, however her attention to detail could have been better. Overall, an adventure to be remembered.

I booked an expensive tour but realised it was for the wrong date and had to cancel. I emailed straight away but their terms and conditions state… Read more

there is a 10% cancellation fee. Greg in the customer support team helped me with this promptly so I have gone from a disgruntled customer to a returning customer.

Please don't fall into the same trap as us. Our July 2025 booking and deposit (cruise, flights, accommodation for an October 2026 trip) led to an… Read more

invoice that clearly, boldly stated that payment of balance not required until June 2026. In January, the story changed. We were now required to pay a further deposit of $12000 immediately to secure our trip and, by the way, our flight costs had increased by a total of $4800 despite initial assurances that the quote definitely covered our requested flights. We cancelled in January (9 months ahead of planned trip) and were informed that a $1000 penalty would apply, and that the balance of our deposit would take up to 12 weeks to refund. This despite assurances from the actual cruise line, the airlines and the accommodation venue that any cancellation that far ahead would not, from them at least, require a penalty. We regard ecruising's approach to be classic bait-and-switch misleading advertising and have lodged a submission with the Australian Competition and Consumer Commission accordingly.

Booked some flights earlier today. Realised that there was a discrepancy between the itinerary and the 'manage booking' option relating to our… Read more

luggage allowance. Using the chat, Dana was able to confirm and re-issue new paperwork within about 10 minutes - problem solved. Thanks to Dana and Aunt Betty so far!

We normally do wildlife and bird watching tours to out of the way places but decided we wanted to see some of the popular places in China and after a… Read more

relative recommended Wendy Wu we looked at the Wendy Wu (Australia) site then contacted our travel agent (Jonkers Travel in Morayfield). We gave Jonkers Travel and the staff at Wendy Wu Tours very short notice (March) to book a trip for us to travel in May. Never having been to China before we gave both parties lots of questions regarding many aspects of the tour (particularly my slow walking) and they were both very prompt with their replies and liaising between each other on our behalf. It was a mammoth task for Wendy Wu Tours getting it all organised for us in such a short time. Instead of doing a usual group tour, Wendy Wu recommended we choose to do a private tour because I was concerned about the possibility that I would not be able to keep up with a group. I cannot thank them enough for suggesting the private tour as it made the whole trip so much easier for me. The service was excellent throughout with great hotels, private vehicles, a total of 7 fabulous lady guides who catered to both our needs (my walking and our dietary requirements) first class train travel, VIP treatment (so we did not hang around in queues). There was just a couple of things that I will suggest Wendy Wu investigate that would have added to the trip but overall, we can thoroughly recommend Wendy Wu Tours for your trip to China. Thank you to the Wendy Wu Tours staff in Australia and China for their professionalism in their jobs and making our first trip to China enjoyable and memorable. Please thank all the guides – Nancy in Beijing, Louisa in Xian, Joy in Chengdu, Lilly in Chongqing, Shirley from 3 Gorges Dam to Zhangjiajie, Mia in Zhangjiajie and Dawn in Shanghai. All of them were thoughtful, helpful and excellent. Tour: Gems of China Private Tour with Wendy Wu Tours 16 – 31 May 2026.

Booked Rainbow Beach and Kgari through Peterpans, epic trip highly recommend Show details

Amy was very excellent guide. Very knowledgeable and professional. Very well spoken in English. Local knowledge and pride in the city. Overall excellent experience! Show details

Rebecca Kalligas and Tyler Boynton both provided professional, friendly, and efficient service. Cruise holiday was booked less than 24 hours after… Read more

reading in the Aldi magazine. All our details and cruise/airline memberships were entered, and they worked to get us the room we wanted on the ship. A great experience with Aldi holidays and the cost provided excellent value. The reasonable deposit made the decision easy due to the more than 12 months before the holiday is taken.

We are currently on holidays in Cairns, the excursions have been good. However our room is very bad. It's dirty, there are no reading lights next to… Read more

our beds. Only one side bench. Covers are too hot with no alternative and the pillows were uncomfortable. The wardrobe is tiny and there is not one drawer to put our clothes. The view from our window is a mouldy green wall. We are staying here five nights. My wife has to read at night to get a good sleep and she can't because there is no reading light and the room lights are dim. I hope our next hotel is better.

We rented one of the Professional Holiday Homes properties in Berry for a weekend stay from Friday to Sunday. On Saturday morning, our only full day… Read more

away, we discovered there was a planned power outage in the street from 8:30am to 3:30pm, which ultimately wasn't restored until around 5pm. We had no power for virtually the entire day, meaning we couldn't properly use or enjoy the property we had paid almost $2,000 to stay in.

When we contacted Professional Holiday Homes, we were told they were unaware because the property is owner-owned. We also asked whether a late checkout on Sunday could be accommodated so we could recover some of the time we had lost, but this was refused.

The only compensation offered was $200. For a stay costing almost $2,000, I found this completely disproportionate to the impact of losing the only full day of our weekend away.

While the outage itself may have been outside their direct control, their communication, response and willingness to compensate were not. Based on this experience, I would be hesitant to book with Professional Holiday Homes.

Update- [Name Removed], from Phil Hoffman Travel, contacted me after I posted the review before. They tried??? Nothing they can do. We paid for the… Read more

more expensive interconnecting rooms, no rooms. Once the mistake is made and it is re-sold, it is gone. Bad start to our holiday. Terrible! Very disappointed.

Original review:"Not happy. 1 week to go and we are all stressed before travel. I went in months ago specifically to book interconnecting rooms on Disney for my 5yo and 7yo. All booked, rooms assigned, and paid for. Another person wanted to join us, so I said ask him to ask agent if that is possible.

Now, no interconnecting rooms and nothing. 1 week to go. Not happy!!!"

I am just back from my latest Fun Over 50 tour - "Icons of Outback Queensland". I had been wanting to see this part of Queensland for some time and… Read more

was not disappointed. The scenery was amazing especially to see how green everything was. Our driver, Chips and his lovely wife Leanne keeps us on track (and entertained!). We met some wonderful people from Cheryl at Barcaldine and her visit to Mitchell Grass Retreat Longreach where Tanya and David looked after us. Our time at Tooguuna Farmstay with Fiona and Adam was so interesting and the food amazing. The only downside was the train trip at the begining of the tour - the sleeper cabin was very small and it was almost impossible to sleep with all the noise and vibration of the train at night. The tour was originally 8 days but due to Queensland Rail trackwork, we left a day early - Fun Over 50 covered the extra day so no additional costs to guests.