Best Optical Retailers in South Australia Adelaide

Super helpful and knowledge, and reasonable prices for nice glasses

Thank you Vicky for exceptional service. You went above and beyond.

Poor quality and customer service If I could rate no stars I would. I spent $350 on prescription Rayban sunglasses, due to the cost of living I… Read more

could not afford to go to the usual OPSM, what a mistake that was!!!!

I would not recommend this site. There responses remind me too much of SCAM websites.

The lenses clearly not installed properly, the frame would creak on wearing them and after about 6 months I was bringing the shopping in with them in hand and dropped them about 20cms onto a bench top and 1 of the lenses fell out. I tried to install it but clearly the lens is too big for the frame. The other lens came out too easy. I tried to put the original raybans lenses that came with it also and they don’t fit either, online reviews of this model say they should simply click in with a small amount of pressure. I’m not sure if they are even the right size for the frame. I emailed the company as all I want is for them to put the lenses back in so they can be worn.

Vision direct did a whole song and dance about how frustrating it must be for me but nothing they can do about it as a 20m “impact” doesn’t fall within the scope of the warranty.

Clearly they want to sell you poorly made products but don’t want to help when there is an issue and suggest that you go seek help from an actual optical shop. So go and pay more money to have someone else fix their issue.

Reply from vision direct: Regarding the difficulty reinstalling the lenses, plastic frames often require specific techniques and tools when fitting lenses. Even a small amount of distortion to the frame after an impact can make lens installation difficult.

I'd recommend taking the frame and lenses to a local optical shop for assessment. Their technicians have the equipment and expertise to inspect the frame, determine whether it has been distorted by the impact, and safely reinstall the lenses if the frame remains suitable for use.

I had a pair of wayfarers for my 60th birthday. I unfortunately dropped them and cracked one lens in half . Fortunately I came across sunglass fix .… Read more

They have just arrived through the post . I followed the easy instructions, and took only seconds to fit . They look great again . Many thanks

Today is the 27 April, two weeks after reaching out to Oscar Wylee via their Customer Service contact form, through instagram and even their… Read more

facebook page, but they have chosen to ignore all my streams of communication.

The following is a copy of my complaint, which is comprehensive.

13 April 2026

Visited your Oscar Wylee Chermside store this morning, as my frame just snapped by the ‘nose bridge’, at one of the two joints, expecting a replacement or possibly repair.

The personnel at the store front had a quick look at the item and deemed it as ‘normal wear and tear’, hence not covered by their warranty - which in this instance expires in June 2026.

I asked to speak to the Manager of the store, but the Manager is only available tomorrow.

The lady attending to me was reluctant to disclose her full name, although she was wearing a name badge that was sadly facing the other way on her lanyard.

She mentioned that this could happen and I must understand this is the reason “they are cheap”….

Very disappointed as this was my first foray with Oscar Wylee Eyewear. Our family of six normally go to SpecsSavers but decided to try a new supplier.

Specssavers has replaced/ repaired my glasses free of charge in the past, whereas Oscar Wylee has offered a replacement frame at a discounted price of $80.

Makes me rethink of the quality of METAL FRAMES provided by Oscar Wylee and your after-service to customers.

Why isn’t a replacement or repair offered despite it being under warranty?

Love how you can change them up with all different colour configurations. So well priced. I have multiple pairs and looking at more!

Worst customer service experience. They charged me for the items I ordered on 02/02/2025. It is now 18/03/2025. I have followed up more than 5 times… Read more

on my order. However, no responses to my emails from which I put on the order. However, they have replied to my emails I tested from an alternate email address. They are avoiding my order and requests for an update. And they don't have a phone number that works to be able to follow up. Essentially, they've stolen my money and I can't retrieve the funds as the CC I purchased the items on is closed. If you want customer service, then find alternate online stores to buy your products from.

The current average rating does not justify the terrible service I experienced. Most of the positive reviews appear to be from over two years ago. … Read more

Avoid this online frame service at all costs. You risk receiving poorly made, unfit lenses with no option for a refund or fix. Instead, they blame customers for placing an “incorrect order.” They don't realise they are operating online and customer dont have privilege to check before order and it is their responsibility to make customer happy with the service.

My entire bad experience with this company could have been avoided if they had communicated better and maintained a properly functioning website.

Because of their poor service, I ended up wasting money on rubbish lenses. I had to throw away the lens order and temporarily continue using my old lenses until I could purchase new ones elsewhere.

Not recommending framebuy to any customers

I recently purchased the Alcon TOTAL 30 contact lenses rather than my regular Bioinfinity contacts. I've been wearing the TOTAL 30s for a month now.… Read more

What I can say about these is that at the beginning of each day they are indeed very comfortable. However, the comfort does not last the whole day at all. Not even on the very first wear. By the end of a regular day, they are very dry and can therefore be more difficult to remove and remain pinched together until you drop some cleaning solution on them to unfurl them. The next morning all is good again.

In contrast, the Bioinifinity contacts are comfy even after 24 hours of continuous wear. In fact, I can do a long hall flight without needing to touch the Bioininfinitys at all. There is no way that could be done with the TOTAL30s. All in all, I find the TOAL 30s disappointing.

I ordered five frames through the website and received an email stating that two items were out of stock, asking me to choose alternatives. I replied… Read more

requesting a refund for those items and asked for the remaining frames to be dispatched immediately.

After 10 days, I received another email asking to confirm details of my order. At that point, due to the delay, I responded that I no longer wanted any of the items and requested a full cancellation and refund.

My request was ignored, and the next day the items were dispatched anyway. I received three frames but did not receive any refund for the out-of-stock items.

I have since contacted the company multiple times requesting a prepaid return label so I can send the items back and receive a refund. I have not received any response or refund.

Despite the website दावा of an easy returns and refund policy, the customer service has been very poor and has ignored my requests. I am extremely dissatisfied and would not recommend this company.

I ordered 10 pairs of glasses from clearly. The perscription was spot on. The glasses were all good quality and they came with a good quality case. I… Read more

will definitely be ordering my super glasses from here as well. My daught now has a cart ready to go. They have a huge range at an affordable price. I paid $100 for all 10 pairs.

Rick | Matte Black/PhD 2.0 CPGnm Photochromic Polarised Lenses My husband loves the sunglasses, however they were meant to come with a hard shell… Read more

case and a cleaning cloth and they didn't! When paying almost $300 AU I expected a propper case to keep them from being damaged as advertised on the page. Apparently not, Just sunnies said no sorry they don't come with a case, but it's advertised? No sorry, that advertising was wrong? Not happy.

Purchased a watch from them and let me tell you avoid if you can. Probably one of the worst experiences I had. I had to return the watch because it… Read more

was too small for my wrist and didn’t meet my expectations. Website states that full refund is offered long as the item is returned in same condition with all the seals. Now this is not true they don’t refund you the full amount they charge you a transaction fee which doesn’t show in the invoice or mentioned anywhere when purchasing and it’s apparently part of the price. They didn’t even know how much the fee was so they had to get back to me. Full refund means full refund. I never had any other business does return and refund where they just randomly charges you a transaction fee that doesn’t even show in the invoice. Misleading here but I didn’t bother because I was trying to understand. Secondly when I returned the item I got a message from the post office informing it’s been returned. I had to chase them up what’s going on. Few days went past and again I was the one that had to keep chasing them up. They didn’t processed the refund because some certificate is missing. I’ve put everything in the box and the way I received the item. I was 100% certain. they keep saying check on your end because they didn’t get it. They went on about saying his not a scammer and there is an easier way to scam me if they wanted to. I’m like what??? And I never called them they are scammer. I just said if you guys not going to process the refund I’ll have to dispute this because I have returned everything in original box. So I had enough at this point because he keep saying it’s my fault. So said to them let me know what you guys want to do because if your not going to process the refund I’ll take further action. they said they made a mistake and found it on factory floor. I don’t know if this was in purpose or mistake but either way it wouldn’t have been good for me because what would have happened if they lost the certificate they would have blamed it on me. Just avoid doing business with these guys. It’s either they are very unorganised or not doing business right.

I been buying for several years from this company but I discovered recently that I'm allergic to the materials they use. Currently I've got 2 pairs… Read more

from them and I wanted to get 4 wooden arms so I change the petrol made plastic arms over into wood. But nope no spare parts whatsoever. I'm sure that is even against any trading act as all products need to make 10 years of spare parts for products they sell. Typical corporate policies! They lost a good client.

TERRIBLE quality - the glasses slide off my face. Customer care won't respond to me either.

Absolutely appalling customer service in regards to repairs. I sent over 8 emails and 3 phone calls chasing down my repair (company email I received… Read more

stated sunglasses would be returned after 7 business days or email updates....none of which occurred) too finally have them returned. This is my 5th pair of Maui Jims....never again....ps I'm still waiting on an email/phone call from management to discuss this complaint. Do Not Buy from this business.

Great sunnies. Terrible service. Never got back to me about a lost pair of great sunnies.

Been a customer with SS all my life that I can remember and spent many thousands on glasses on their recommendation, each time.. They have always… Read more

been amazing and I have sent so many people there.

Until this final unfortunate issue.

I spent over a thousand on 2 glasses at the same time, they sent me to a specialist for likely surgery, saying that I can have my prescription changed using these brand new frames, after my eyes were corrected with surgery. I didn't want to buy the frames until after surgery but I was conned into getting them while they were on special and told it will be no extra cost to have the script changed using these same new frame until I went to do it, not even a years down track.

I was told that I had to purchase 2 brand new frames in order to get the new prescription. I went back 3 times and they rejected my brand new frames which I got from them.

Never again and never will I send anybody there for this reason, only. It has made me feel used and abused financially and these glasses have never been used due to the surgery I had to have after SS referred me to a private specialist the day they sold me expensive glasses.

I purchased Rayban Aviators.The pricing was great,the delivery was fast.Dealing with these people is a pleasure.I emailed a request of them,the next… Read more

morning it was prompltly and seamlessly attended to.From start to finish they have ticked all the boxes for me and I have no qualms recommending them.

Absolutely superb customer service with superfast delivery. I highly recommend Contact Connection to anyone wanting a reliable fast delivery of… Read more

genuine quality contact lenses. I have been purchasing from them for a number of years and have had many happy experiences with this company which is rare these days. Thank you Contact Connection!

My specs arrived on time, no issues. However, the photochromic feature is extremely poor and doesn't seem to function at all. When enquired thorugh… Read more

online chat, the customer service representative (CSR) advised that it is designed to work only at 60%. When I asked whether this was mentioned during the order process, the answer was 'no'. The CSR also mentioned that the provided photochromic lens won't function if I am driving a car on a hot summer day as (per CSR) "..this is not designed to work in indoor conditions"!!!! Then she tried to offer me 15% discount!

This company's after sales service is outstanding. They only had my standard lenses in stock, but didn't have my astigmatism lenses. They went out of… Read more

their way to provide some astig trial lenses to get me through until my stock arrived, they communicated frequently providing updates on when stock would be available. I wish more companies were customer focused like this one.

Bright Eyes would hands down be THE BEST company I have EVER dealt with!!! Aus Post delivered my sunglasses to the wrong house and although… Read more

technically their part was complete once they'd posted my sunglasses, Bright Eyes kept in regular contact with me and together we got it sorted out. I love my Tonic sunglasses and I love you guys at Bright Eyes...thanks a million.

My husband and I update our glasses every year at Bupa, Castle Towers. Once again we just received a very professional and thorough eye examination… Read more

from Michael. We also received great service again from Gloria. She is great helping us selecting and ordering the glasses. Their attention to detail was excellent with exceptional customer service. The glasses were ready in less than one week, much earlier than we expected. Thank you Michael and Gloria for a great customer service we always receive.

I ordered multi focal lenses for the first time from 4eyes optical. I am VERY happy with them. Being someone who has worn glasses all her life, I can honestly say, these have turned out beautifully! Pricing was good too.

As a big consumer of Prescription Sunglasses and regular glasses, I tried the Optical Superstore in Ainslie Place CANBERRA, and was very impressed. I… Read more

have a weird prescription and graded focus lenses. The lenses and service were the equal best I've had over 5 countries and 30 years. Perfect progressive shading and focus. Very impressed and I will return. They're a little out of the way but still only 150m from Canberra Centre towards Canberra Theatre.

This is an extremely uncomfortable place to shop. High pressure up-selling on every product. I felt like I was in a used car lot. Go in for an eye… Read more

test, they up-sell you to a retina scan. Another $60. Commit to buying glasses? They up-sell you on frames. They tell you the optometrist has recommended the most expensive lenses which are around $800 and refer to a handwritten note on the prescription. Guaranteed they do this with every customer. They put so much pressure on you it's embarrassing and cringe. To top it all off, they are by far the most expensive glasses retailer I have ever been to. Never again.

I bought a rayban RB4306 online on sunglass hut web on 11/05/2026.I had received it on 20/06/2026.The issue was Rayban RB4306 on web to be fiffer… Read more

which I reveived.The ads was made in ITALY,they deliver MADE IN CHINA.I tried contact them on customercare@sunglasshut.com.au but not luck.I have to logde complaint to FAIR TRADE DEPARMENT to get my money back that the last thing I can do

I had the worst experience at Indooroopilly store. Dodgy and impolite customer service I came to collect my new glasses and found the frame was not… Read more

screwed properly to the lens. The frame was loose and wobbly, which is basic poor workmanship and quality control. I rejected the glasses.

I was then told it “could not be fixed” and that I had to accept them as they were. When I asked about sending them back to be corrected, I was told it would take two weeks. The attitude I received was dismissive and rude, instead of helpful.

I also asked for the lens certificate (and a certificate of authenticity) to confirm what lenses were used, and nothing was provided. That lack of transparency made the whole job feel like a dodgy job and questionable.

Now I’ve had to go back to my old glasses because the new pair is not usable and does not reflect the actual measurements.

I returned to Indooroopilly because I previously had a great experience, but this time the person I dealt with me provided me the complete opposite service.

I would never recommend this store to anyone.

Such beautiful specs – THANK YOU, a day without a headache. Cute card, beautiful cologne smell in box. Will buy more xxxx xxx xxx