Best Optical Retailers in Victoria Melbourne and Geelong

Staff here are very friendly, helpful and created a comfortable space for trying on and choosing frames. The optometrist was knowledgeable. I love the frames here and find them better priced than other glasses stores.

Madeleine is very good staff.. Very approachable and Highly recommended!

Beware - do not order from this company. Significant shipping delays. My order was placed over a month ago and tracking suggests the product hasn't… Read more

even left the country of origin. Company doesn't respond to emails, very poor customer support. I will go elsewhere next time. Not worth the hassle of dealing with them and not confident I will receive the ordered products.

The team at Warringah Mall always look after me so well. I've been going there for years now and the level of professionalism, caring and customer service are second to none!

My first time using them. I am super impressed. Highly recommended. Professional and super quick delivery.

Worst customer service experience. They charged me for the items I ordered on 02/02/2025. It is now 18/03/2025. I have followed up more than 5 times… Read more

on my order. However, no responses to my emails from which I put on the order. However, they have replied to my emails I tested from an alternate email address. They are avoiding my order and requests for an update. And they don't have a phone number that works to be able to follow up. Essentially, they've stolen my money and I can't retrieve the funds as the CC I purchased the items on is closed. If you want customer service, then find alternate online stores to buy your products from.

The current average rating does not justify the terrible service I experienced. Most of the positive reviews appear to be from over two years ago. … Read more

Avoid this online frame service at all costs. You risk receiving poorly made, unfit lenses with no option for a refund or fix. Instead, they blame customers for placing an “incorrect order.” They don't realise they are operating online and customer dont have privilege to check before order and it is their responsibility to make customer happy with the service.

My entire bad experience with this company could have been avoided if they had communicated better and maintained a properly functioning website.

Because of their poor service, I ended up wasting money on rubbish lenses. I had to throw away the lens order and temporarily continue using my old lenses until I could purchase new ones elsewhere.

Not recommending framebuy to any customers

Easy to buy, I had my prescription already loaded, was easy to navigate

Feel so stupid. I purchased from lensWorld as they were a dollar cheaper than my regular online provider. First, the items went straight on back… Read more

order so had an almost three week gap with no lenses (other provider delivered in 24-36 hours). Then the kicker. BUPA doesn’t cover them! The biggest health fund in the country!? I’m not sure what this says about legitimacy of the seller. So no rebate. I won’t use them again. The rest (online ease etc) doesn’t matter. Very surprised and disappointed

I Dealt with Supriya in Dec. 2026. She walked me through the options thoughtfully and professionally from beginning to delivery of my new lenses. She… Read more

communicated fantastically, following up on any questions and throughout the process making sure that I was comfortable with my options and expedited getting my lenses made in lieu of me posting my frames down to Sydney once I'd decided and paid for my lenses. Given it was the Christmas/ New Year period - where everyone wants a break - Supriya stayed in contact to confirm delivery times and was most pleasant to deal with throughout the process!! What an asset Supriya is to your company - Professional, Customer focused, Great Communication, a really positive experience - and great lenses!! Stoked that I decided to relense my existing glasses, and stoked that with the result from Optically - Cheaper than getting new glasses and lenses and I can see again using my favorite glasses!! Well done team!!! Would highly recommend!!

i have been following up for a month but i have not received my invoice to claim on health fund. worst customer service. please avoid

Rick | Matte Black/PhD 2.0 CPGnm Photochromic Polarised Lenses My husband loves the sunglasses, however they were meant to come with a hard shell… Read more

case and a cleaning cloth and they didn't! When paying almost $300 AU I expected a propper case to keep them from being damaged as advertised on the page. Apparently not, Just sunnies said no sorry they don't come with a case, but it's advertised? No sorry, that advertising was wrong? Not happy.

Purchased a watch from them and let me tell you avoid if you can. Probably one of the worst experiences I had. I had to return the watch because it… Read more

was too small for my wrist and didn’t meet my expectations. Website states that full refund is offered long as the item is returned in same condition with all the seals. Now this is not true they don’t refund you the full amount they charge you a transaction fee which doesn’t show in the invoice or mentioned anywhere when purchasing and it’s apparently part of the price. They didn’t even know how much the fee was so they had to get back to me. Full refund means full refund. I never had any other business does return and refund where they just randomly charges you a transaction fee that doesn’t even show in the invoice. Misleading here but I didn’t bother because I was trying to understand. Secondly when I returned the item I got a message from the post office informing it’s been returned. I had to chase them up what’s going on. Few days went past and again I was the one that had to keep chasing them up. They didn’t processed the refund because some certificate is missing. I’ve put everything in the box and the way I received the item. I was 100% certain. they keep saying check on your end because they didn’t get it. They went on about saying his not a scammer and there is an easier way to scam me if they wanted to. I’m like what??? And I never called them they are scammer. I just said if you guys not going to process the refund I’ll have to dispute this because I have returned everything in original box. So I had enough at this point because he keep saying it’s my fault. So said to them let me know what you guys want to do because if your not going to process the refund I’ll take further action. they said they made a mistake and found it on factory floor. I don’t know if this was in purpose or mistake but either way it wouldn’t have been good for me because what would have happened if they lost the certificate they would have blamed it on me. Just avoid doing business with these guys. It’s either they are very unorganised or not doing business right.

Used to be good. Some brain-damaged idiot on the website decided to change the measurements of the frames. Now is just almost impossible to choose the correct size of the frame and it looks like no help available on the website.

TERRIBLE quality - the glasses slide off my face. Customer care won't respond to me either.

Had a minor lens defect after a few months. Support handled it professionally and sent a replacement without hassle. Very reassuring.

Absolutely appalling customer service in regards to repairs. I sent over 8 emails and 3 phone calls chasing down my repair (company email I received… Read more

stated sunglasses would be returned after 7 business days or email updates....none of which occurred) too finally have them returned. This is my 5th pair of Maui Jims....never again....ps I'm still waiting on an email/phone call from management to discuss this complaint. Do Not Buy from this business.

Over the years, my experience with Optometrists have been poor, as I often feel rushed through the diagnosis process. For the first time today, I… Read more

visited Specsavers at Southland Shopping Centre WA. My Optometrist was Tanveer, and I had the most pleasant experience. She was patient, and explained things clearly to me. I did not feel "rushed" and felt positive with the outcome.

Outstanding service both initial and any after sales. Great range of products Prices are clearly better then anyone Highly recommended

Absolutely superb customer service with superfast delivery. I highly recommend Contact Connection to anyone wanting a reliable fast delivery of… Read more

genuine quality contact lenses. I have been purchasing from them for a number of years and have had many happy experiences with this company which is rare these days. Thank you Contact Connection!

My specs arrived on time, no issues. However, the photochromic feature is extremely poor and doesn't seem to function at all. When enquired thorugh… Read more

online chat, the customer service representative (CSR) advised that it is designed to work only at 60%. When I asked whether this was mentioned during the order process, the answer was 'no'. The CSR also mentioned that the provided photochromic lens won't function if I am driving a car on a hot summer day as (per CSR) "..this is not designed to work in indoor conditions"!!!! Then she tried to offer me 15% discount!

This company's after sales service is outstanding. They only had my standard lenses in stock, but didn't have my astigmatism lenses. They went out of… Read more

their way to provide some astig trial lenses to get me through until my stock arrived, they communicated frequently providing updates on when stock would be available. I wish more companies were customer focused like this one.

Bright Eyes would hands down be THE BEST company I have EVER dealt with!!! Aus Post delivered my sunglasses to the wrong house and although… Read more

technically their part was complete once they'd posted my sunglasses, Bright Eyes kept in regular contact with me and together we got it sorted out. I love my Tonic sunglasses and I love you guys at Bright Eyes...thanks a million.

My husband and I update our glasses every year at Bupa, Castle Towers. Once again we just received a very professional and thorough eye examination… Read more

from Michael. We also received great service again from Gloria. She is great helping us selecting and ordering the glasses. Their attention to detail was excellent with exceptional customer service. The glasses were ready in less than one week, much earlier than we expected. Thank you Michael and Gloria for a great customer service we always receive.

I ordered multi focal lenses for the first time from 4eyes optical. I am VERY happy with them. Being someone who has worn glasses all her life, I can honestly say, these have turned out beautifully! Pricing was good too.

So your stores are not answering the phone anymore? Tried last Friday, Monday and again today, sorry we're experiencing a lot of calls and can't take… Read more

yours?? Leave a message, which I've done, and of course no one's been in touch. It's unfortunate that my mum's a diabetic and it's inconvenient that I have to ring, as I booked online last year, only to be refused to see her even though we were in the store. I mean what sort of organisation are you running, you don't want to see people, can't be bothered answering phone calls? Unbelievable

My husband and I both purchased new glasses from the Capalaba store. We were extremely happy with the customer service and our glasses are great quality, affordable and fitted well with just the original fitting. Overall very impressed.

I had the worst experience at Indooroopilly store. Dodgy and impolite customer service I came to collect my new glasses and found the frame was not… Read more

screwed properly to the lens. The frame was loose and wobbly, which is basic poor workmanship and quality control. I rejected the glasses.

I was then told it “could not be fixed” and that I had to accept them as they were. When I asked about sending them back to be corrected, I was told it would take two weeks. The attitude I received was dismissive and rude, instead of helpful.

I also asked for the lens certificate (and a certificate of authenticity) to confirm what lenses were used, and nothing was provided. That lack of transparency made the whole job feel like a dodgy job and questionable.

Now I’ve had to go back to my old glasses because the new pair is not usable and does not reflect the actual measurements.

I returned to Indooroopilly because I previously had a great experience, but this time the person I dealt with me provided me the complete opposite service.

I would never recommend this store to anyone.

I am extremely disappointed with my experience with this company. I purchased a pair of Prada sunglasses for $391, which had issues as the arm fell… Read more

off, I requested a refund on 11 December 2025. Although I was advised that I could return the item and the return was confirmed as received on 22 December 2025, my refund has still not been processed.

It has now been 3 months of repeated follow-ups via email and phone, with assurances that the matter would be addressed internally—yet no resolution has occurred. This prolonged delay is unacceptable, leaving me without the product or my money.

I urge the company to take immediate action, honor its commitments, and implement a more reliable system for handling returns and refunds. Customers deserve timely responses and accountability, and I hope my experience serves as a reminder of the importance of delivering on promises.

Such beautiful specs – THANK YOU, a day without a headache. Cute card, beautiful cologne smell in box. Will buy more xxxx xxx xxx