LG

Quiet and works. Pro tip: If you keep on getting water full error, then cut the end of the water draining hose! The original water draining hose's… Read more

opening has a st^pid white cone that is too small (size of a rice). Cut that off and the water will drain normally. Fluff and lint gets caught in it.

Not strong enough it also consumes electricity power but easy to operate

I’ve had mine for 12 months & use it every day, I love it, easy to use, great suction & I can vacuum the whole house on the one battery easily. I use… Read more

it on vinyl planks, slate, rugs & furniture, we have dogs & it picks up the hair no problem. Easy to empty & clean, not one complaint from me

Do not recommend this washing machine! Not happy with this purchase from day 1! I bought this to replace a smaller Electroluxe that worked really… Read more

well…because I need to regularly wash bedding and a family’s worth of laundry. From the beginning clothes never came out well spun (in the electroluxe they were practically dry)… they are always water logged, that’s if the spin cycle even works. It often comes up with an error message when it comes to the spin cycle… it tells me to re-balance the load… but this rarely rectifies the problem and just shows me the message over and over and I have washing sitting in the machine for hours because I can’t babysit the machine and make sure it works every time I try. Hate this machine!

Hey @LGAustralia, at what point does a major safety and health hazard become a "product failure" in your eyes? My LG fridge is actively leaking… Read more

water across my floor (creating a constant slip hazard for my family), the door is rusting out, and it's now growing mold, which is a serious respiratory and health concern.

I’ve tried doing the right thing by going through your standard customer support, but I am being completely blown off. I was actually told in writing that a rusting, leaking, mold-producing fridge is "not a product failure."

Under Australian Consumer Law, products must be of "acceptable quality," safe, and fit for purpose. A fridge that causes slipping hazards and grows mold fails all three.

I need this escalated to someone with the authority to resolve this immediately before someone gets hurt, or my next steps are formal complaints to the ACCC and Consumer and Business Services (CBS).

Case/Ticket Number: CNP260629717063

Have had this dishwasher slightly over 3 years. It is OK. Not as good as I had hoped it would be, and honestly not as good as the ancient and cheap… Read more

Bosch it replaced. It washes stuff, mostly well, and that's all good, but there's no cutlery drawer, which is handy if you have just fed a lot of people, as it means you can use the basket space for more dishes, and you have nicely spread cutlery to get properly cleaned. And then there's the main issue - in LESS than 2 years the cutlery basket has cracked, and before the 3 year mark the bottom dropped out of the main 2 areas of the basket, leaving only little spots to put all my cutlery, which means handwashing most nights - and I bought a dishwasher to wash this stuff for me! I approached LG about it, they asked for pics, and then ignored me. Didn't even bother to respond, or even advise me where I could purchase a new basket. I have nearly everything LG in my house, but I can assure you, from this lack of decency in service, I will NOT buy any more LG ever again.

The TV itself is a solid budget friendly choice. It is a backlit screen, so the blacks aren't true black. However, for normal use it works well, is… Read more

easy to navigate and is fine for front-on viewing. The major issue is that the remote control is rubbish. The pointer control button breaks with normal usage, rendering that function useless, especially as it is also the OK button for all functions.. I have had two remotes fail. The first was replaced via JB Hifi after a long wait.. The second time JB Hifi refused to act and, after 2 months of follow-ups by us (nothing from them) wanted to sell us a replacement. It is a common and known fault and complaints are widely published. Unfortunately neither JB Hifi or LG want to accept accountability for poor design and hardware deficiency. The remote control is key to TV enjoyment, so I would not recommend any LG TV product that uses the MR25GA remote. It is rubbish.

My new washing machine was delivered today, a replacement for my old 5.5kg Lg top loader. Not impressed so far, it’s so noisy. My old machine was… Read more

quiet, you could hear the water sloshing about but that was it. This one is whirring about all over the place, I’m in shock. It also takes ages to actually start washing the clothes, I feel like it’s a big step backwards from my old machine. Should’ve gone for the fisher Paykel.

stay away from this fridge and LG brand in general if u value your money, bought this fridge on 06/06/2021 and took delivery 10/09/2021 as we waiting… Read more

for house to be completed. everything was ok until right after the 2 year warranty mark when the ice maker broke, they gave complimentary warranty and tried to fix it but no luck, so there goes the icemaker on the $4000 fridge. Now at the 5 yrs mark the compressor is gone. they will pay for the part but you will still have to cover labour. given the track record, is it worth the risk of repairing when something else could break any minute? oh and the front load washer bought at the same time is leaking water too, even after going through all trouble shooting and cleaning out filter etc.

Quiet and efficient operation and build quality seems good. Although it has a duvet option it just doesn't work for a king bed duvet. It can't… Read more

handle the large amount of water in a washed king bed duvet. Plus what idiot designs a dryer that only rotates in one direction only. The towels and sheets just roll into a tight bundle and don't dry inside the middle of the bundle.

Just a great dryer to use – The dryer was so easy to use and the cleaning process just as easy. I drys the cloths very and I hardly ever need ironing. The dry is very quite in operation and does not disturb us

I have only ever owned LG washing machines and previously loved them, this is my 3rd LG and I am definitely not happy with it. Despite it being an… Read more

8kg load machine whereas my previous machine was 7/7.5kg I have to place less washing in each load. It intermittently cannot complete the spin cycle, no error is shown and the machine just continues to attempt the spin cycle for hours if not stopped and the machine reloaded. On raising my error/problem with LG, through the dealer I purchased it from, they took a week to contact me and their service consultant was less than helpful and my contact with them was horrible. Definitely never going to buy an LG ever again after more than 20 years of loving their products.

We have had this washing machine for 2 years, started having issues with mold on the seal and brown paste appearing on clothes after wash, i… Read more

complained to LG and the response i received that it was not a warranty fault but user error, even though we regularly ran the drum cycle (more than recommended), the photos are of the seal that i replaced, the brown paste (scrud, LG called it) , is impossible to clean, as it is behind the seal, which you don't have access to, so cannot clean. Even replacing the seal wash a mission (i am quite handy), you have to nearly dismantle the whole machine, i have never had this issue with any other washing machine design, and would definitely not recommend to buy an LG machine, and the support was not helpful and basically said it was not covered under warranty even though we used it as recommended.

We purchased this LG washer in 2022 and so far has provided us with good service until 12 days ago when the control panel lights started to fade then… Read more

come back on intermittently, making it very difficult to control. Contacted LG and provided them with all requested details (photos of invoice, serial number panel) and video of fault. Several days later had heard nothing so contacted them again, with a further lengthy delay, so took the call back option. No call back after two days and another extended period on the phone. Finally got to speak to a person who said that they would get a technician to contact me within a further two business days. I have no idea where the people that I have been talking to are located, maybe in Australia but more likely overseas. Why does it take 14 days to get the message through to this company their product is faulty and needs attention? WARNING, DO NOT EXPECT SERVICE FROM LG AT ANY STAGE, THEY DO NOT PROVIDE ANY SUPPORT.

Like other reviewers, microwave rusting inside despite being less than 3 years old and infrequently used. Mine has rusted bottom corner edge of door.… Read more

Clearly not fit for purpose. Fobbed off by LG as maintenance issue despite it otherwise being in pristine condition. My last microwave lasted over twenty years with no issues so I think I know how to maintain a microwave. Customer service appalling. Refused to let me speak to a manager. Despite clearly reading from a script and having to go off and check the answers to my questions several times such as at whose cost they could send someone to assess (my cost) insisted "I am the manager". LG crossed off my list of brands I'll buy in the future as I would rate the quality of their product and their "customer service" as poor.

Excellent product. One thing to note is every 2-3 months vaccuum the fluff from the grills at the back of the fridge to maintain airflow to the heat exchanger. Perhaps this should be included in instruction manual.

What a waste of money, it’s been 5 year I have bought this fridge, I have to fix the compressor 2 times, I don’t recommend to buy this fridge.

Extremely disappointed that this fridge failed just 2 months after the 5-year warranty expired. Compressor became very noisy and now the repair cost… Read more

is over $1000. A fridge should last far longer than 5 years — I expected at least 8–10 years of reliable use. Not the quality I expected.

Lg GF-L700PL. Worked flawlessly for the entire. 24 months of the warranty period. The ice maker cooling fan threw an error 2 weeks after the… Read more

warranty ended. Followed troubleshooting and contacted LG support who wanted to initiate a service call. This expensive fridge was purchased to replace a fridge that failed. The LG fridge was not purchased by choice but out of necessity as there was a major shortage of appliances at the time due to shipping difficulties. We paid more than we were prepared to pay as a result. I am in awe of LGs ability to design an appliance that fails so soon after the warranty ended. I feel that to pay $$$$ to fix this piece of junk is money that could be spent on a more reliable appliance. In future I will give LG a very wide berth. Product is designed to fail. Junk junk junk.

I have 12kg washer/9 kg dryer. I like how quite the Washtower works, and using the app making it easier as well to use . It washes clothes and… Read more

bedding well and towels , only downside it’s appear the washer isn’t as big as the dryer, i tested putting in wash super king size quilt cover and king sheets set in washer it full the washer with no room , put them in dryer to see how much room I had, there’s more room in dryer. It’s like Lg put the wrong size for washer and dryer should be 9 kg washer with 12 kg dryer but from that I highly recommend wash tower

I have had an extremely frustrating experience with this LG washing machine. The main issue is that after a wash cycle, the drum does not drain… Read more

properly, leaving all laundry soaking wet. This has been happening consistently and has caused damage to my clothes.

This issue has been ongoing for over a year, and despite this, it has not been resolved. The machine has undergone three separate repair attempts by authorised technicians, including full troubleshooting and multiple parts replacements, yet the same problem continues.

I have also had to rearrange my work schedule multiple times to attend these repair visits, resulting in lost income. In addition, some of my laundry has been damaged due to the ongoing fault.

What is most concerning is that despite repeated contact with LG, there has been no effective resolution. I have received multiple phone calls asking for the same information repeatedly, but no actual outcome has been delivered.

At this point, it is clear that the product has a major failure, and the issue has not been resolved within a reasonable time.

I would not recommend this product based on my experience.

I am writing to formally lodge a complaint regarding a washing machine I purchased, which has experienced repeated and unresolved faults despite… Read more

multiple repair attempts. Since purchase, the unit has had several serious issues. One of the machines leaked shortly after use and required repair. The second unit developed a faulty control panel, which caused a noticeable delay when selecting settings. This was also repaired. However, further issues have continued. The machine began beeping continuously throughout cycles, and on occasion the display would turn off while the beeping continued and the cycle failed to complete properly. This has already been repaired more than once, yet the problem persists. Most recently, despite another repair visit, the machine is still beeping constantly during operation. Firstly the technician had no idea what he was there to fix. Asked me for a video of the issue even though I explained it to him multiple times. And video recordings were sent when we lodged the repair with LG. He opened the top of the machine and he tightened some things. The technician advised that if the machine overheats, it should not be used for two days to allow it to reset. I find this explanation unacceptable, as a washing machine should not require extended downtime after normal use, nor should it exhibit ongoing faults after multiple repairs. He also told me they would charge me to come out to repair normally. This machine has been faulty from the date of purchase. At this point, the product has not performed reliably at any stage, despite repeated servicing. The issues appear to be persistent and unresolved rather than isolated faults. Given the number of failures and unsuccessful repair attempts, I am requesting that the matter be escalated and that you provide a suitable resolution. This should include either a replacement unit or a full remedy under consumer warranty obligations. I would appreciate a prompt response outlining the next steps.

Very disappointed with this product and the response from LG. The base has completely rusted out after normal usage. I wipe it out after use and keep… Read more

it clean. I wanted to know if it was still safe to use with the flaking rusty surface at the base. All I got was a defensive response, insinuating that I hadn't kept it maintained. I believe they use an AI bot to answer emails because there is no human response, just a cold hard factual relating of warranty and repair issues. LG you should lift your game and employ humans to answer the hard questions! I will steer clear of LG in the future.

Its okay, have to rinse it more then once to get a good clean

My relatively new LG washer-dryer (WVC9-1410W) produced smoke and a burning smell during the drying cycle on two separate occasions. The first… Read more

incident was repaired by an authorised LG technician, but the same issue reoccurred several months later. Due to safety concerns, I declined another service and stopped using the appliance. I was disappointed with LG's customer service's response and have referred the matter to the relevant authorities for investigation.

I bought this machine in December last year roughly 4months ago and its already have been having issue. When you use dryer function, It would… Read more

overheat, and machine would stop with error sign. We got it fixed and found out it overheat even when the machine is not working so have to turn it off all the time. but still having the same issue again after got it fixed. I’m waiting for a resolution but both the retailer shop and LG making me just wait. Its been almost a month since the machine playing up and I’m surprised I still haven’t got a replacement when its clearly faulty machine.

Another horrible LG product. Constant water level sensor issues. Tubes cracking namely the lower pump hose. Massive leak water all over the floor. … Read more

Lid has issues, gets stuck as though their is debris. Removed lid nothing present. It clicks.

Door lock went haywire. Would open close open close automatically.

Buttons stop functioning. Namely mode 2. Can not switch from normal mode. I presume it's a moisture and circuitry issue.

Turbo clean stopped functioning. Does thing to go. So does not de-lint well at all. Lint floats around.

Worst of all LG service tech is basically useless. They'll send someone out to look at it. Issues will persist. This is the last of LG products in my home. Don't by anything LG post 2017. Sub par quality throughout their ranges.

The outer body is prone to rust

Machine currently washes when it wants and takes as long as it wants.

currently shopping around for a new one. Won't be buying LG ever again. So glad this is it for the LG Bad's in my home. Had a fridge that caked it and warranty voided. Thought I had a Samsung washer lol.

$1200. Ridiculous for this lack of quality. These companies need to be investigated.

Bedding, clothes. Nothing heavily soiled, just the usual regular washing.

This is the worst washing machine I ever brought in my life. Not washing cloths well full of stain on cloths after washing. Worst washing machine ever