LG

Bought this vacuum 4 years ago as a first time stick vac owner. I chose it over a Dyson because it came with two batteries, which has been a big… Read more

plus. The suction power was really good, couldn't believe how much cat hair it sucked out of the rugs. Initially was very happy mainly because of the lack of cord and no plugging/unplugging as I went through the house. In my initial happiness I forgave the fact that you can only vacuum forwards, it doesn't pick up when you vacuum backwards. Even forwards it doesn't pick up particles such as rice, and tends to spit out such sized particles when the head is lifted because of the spinning head. You have to gently place the vacuum head right over the rice grain and hope it will suck it up, or eventually just pull the head off and suck it up the stick. I have mostly wood floors and the brushes on the base of the head wore down pretty quickly, so it's not great for wood/hard floors. And finally the batteries both died together which is going to cost $350 to replace. That's a no from me. I'll be going back to a barrel vacuum.

a solid TV so far. I hope it's sorth the spend

Purchased a LG Range hood direct from LG website not realising it was a wall one instead of an island one. Sat unopened in the box for a week until… Read more

my electrician came over to install it. Upon opening the box, without removing the unit, he had called out that this won't fit. So i called the LG customer service and Leo quickly referred me to the T&C's and called out that there is no refunds for an incorrect purchase but asked me to send an email with my desired outcome and it will be reviewed by someone more senior and i would get a response Monday morning. Yeah right. The following Friday i call the LG customer support and remind them i was supposed to get a response 5 days ago by Leo. The lady said i will follow up and get Leo to respond. Not even 3min after i had gotten off the phone, Leo responded declining my request for a refund. My LG TV will be removed from the wall as i don't want to have anything to do with this garbage brand with garbage customer service. Plenty of other better brands in an over flooded market. Don't bother with LG. Look elsewhere

(Model is XD5B24PS) Terrible, only lasted 4 years. Started showing inlet error occasionally but then full time. we replaced the inlet hose as it has… Read more

some electronic component but still go the error. Will be taking it up with Fair trading as mid range machine should last more than eight years.

Will never buy LG again.

What a disaster purchase. Right from the first wash it ripped my bedsheets, the next load it proceeded to fray the clothes being washed and if you… Read more

were game enough to wash them a second time they would come out stretched and paper thin, a lot of the time with multiple rips, holes or even shredded from being stretched to the maximum. For the next few months I tried every cycle, using the lowest spin (400) and the lowest temperature - I tried small loads, big loads, medium sized loads but every wash (even the delicate cycle) had the same result. LG garment care factor = NIL. Even though it was still under warranty (6 months old) neither LG customer service or Harvey Norman wanted to know or assist, insinuating user fault. I never received a single call back from LG or Harvey Norman at any time during my dealings with these disgraceful organisations. NEVER again will I have an LG product in my house or step foot in a Harvey Norman store again after being treated so appallingly and spoken down to by the HN department manager when I dare question the delivery/installation procedure as a possibility for damage in transit. I thought it was reasonable to at least look into it because when I requested the installers leave me the travel bolts they said this machine doesn't come with any. The HN dept mgr rejected any such possibility with the reason being that travel bolts can only be used once, they are not reuseable and if I should ever need to move the machine I should just fill up the drum with clothes. Well, that excuse was an insult to my intelligence and should be a huge red flag to the Harvey Norman franchise, and it was the final straw for me. My last contact he promised to phone me back in 20 minutes with an update - that was 5 days ago...... some things just don't change.

Heat pump dryers in general are a waist of money. They take slow long to dry anything, even when they're not clogged up with muck.This LG model is… Read more

supposed to be self cleansing and have all the mod cons for a cleaner environment. The fact that they have had to add a 'second' removable filter to help solve the problems, it doesn't work. There is no removable panel to clean the condenser. the moist air circulating just makes all the lint and dog hair stick to everything. I have had to pull the whole condenser apart to clean out the muck four times now. What a job that is ! a photo of the failed filter system results attached

WARNING... DO NOT BUY LG!! We purchased a top‑of‑the‑line LG instaview fridge less than five years ago, and it’s already stopped working — two… Read more

separate LG approved repair technicians inspected it and admitted it couldn’t be fixed. After hours upon hours wasted on the phone, being shuffled between lying service reps and a management team that never bothered to respond, LG’s idea of “support” was offering a little over $1,000 toward a replacement—even though the same fridge now costs nearly $5,000—and a pathetic $150 food reimbursement when we lost more than $1,500 in groceries alone. This brand has been nothing but stress, expense, and dishonesty. Stay far away from LG. I will never buy another LG product again and recommend you do not waste your money!!

My new washing machine was delivered today, a replacement for my old 5.5kg Lg top loader. Not impressed so far, it’s so noisy. My old machine was… Read more

quiet, you could hear the water sloshing about but that was it. This one is whirring about all over the place, I’m in shock. It also takes ages to actually start washing the clothes, I feel like it’s a big step backwards from my old machine. Should’ve gone for the fisher Paykel.

2018 Paid $3600.00 for LG 4xDoor Converter Linea Compressor- Fridge x 2 year Warranty, Compressor x 20 Year Warranty. Xmas 2025 Linear Compressor… Read more

failed (after x6 years) . Contacted LG with Frig Serviceman confirmation of Compressor failure. LG Service Centre refused to replace Compressor under Warranty as specified under Terms & Conditions. Dreadful Service.

Poor customer experience from LG. The linear compressor failed after 5 years and a matter of days. LG warranty on website stipulates 10 year coverage… Read more

for "parts" however they have not honoured this and are claiming the warranty is only some parts leaving me out of pocket. Follow up has repeatedly pushed back on this obligation despite the clear wording in their warranty.

The worst dryer ever. You can put a shirt in and 2 hours later it’s wetter than it was out of the washing machine. And it stinks too. So many times we have to rewash our clothes because they’ve come out of the dryer (half a day later) reeking.

Following my daughter’s exact same microwave failing after 2 years I was expecting something to go wrong. My microwave rusted out internally and is… Read more

now too dangerous to use. It’s clear to all that the finish to the inside box is inferior, I would avoid this like the plague there are obviously major quality control issues. Sadly LG suggested it was my fault because of lack of maintenance, I can assure you that was not the case, the problem was lack of a quality finish and that is held up by the number of people that have posted with the same issue.

We have had this washing machine for 2 years, started having issues with mold on the seal and brown paste appearing on clothes after wash, i… Read more

complained to LG and the response i received that it was not a warranty fault but user error, even though we regularly ran the drum cycle (more than recommended), the photos are of the seal that i replaced, the brown paste (scrud, LG called it) , is impossible to clean, as it is behind the seal, which you don't have access to, so cannot clean. Even replacing the seal wash a mission (i am quite handy), you have to nearly dismantle the whole machine, i have never had this issue with any other washing machine design, and would definitely not recommend to buy an LG machine, and the support was not helpful and basically said it was not covered under warranty even though we used it as recommended.

Drum paddles come loose and can’t be pushed back in. Wifi is rubbish and won’t connect or stay connected.

Do not buy this fridge. It has only lasted not even three years and I have been told that the compressor has failed by a repairer for the Good Guys… Read more

Gold Class Service Extras. This Service Extras is s joke just like this fridge. I requested a replacement by the Good Guys as their repairer has stuffed us around and they dont care. I haven’t had a working fridge since 16th August and no one cares about customer service or resolving the issue. Based on the comments looks like I am not the only one being stuffed around and this fridge should be recalled. Never buying LG again.

Not good for delicates. Ok for the bed linen – Very rough on clothes. Cycles are automated. I don’t recommend this washer.

Neat oven - had a white model which I broke after repeated occasions of cooking without contents. Could have been more than 10 minutes in toto. The… Read more

newly purchased black model is running well. Little nigs: Thinq provides maintenance no operation, no battery-backed DRAM to save 24 hour time, dinky spin box like time setting, and no weight sensing in case unit is powered on with nothing inside.

Just a great dryer to use – The dryer was so easy to use and the cleaning process just as easy. I drys the cloths very and I hardly ever need ironing. The dry is very quite in operation and does not disturb us

Very disappointed with this product and the response from LG. The base has completely rusted out after normal usage. I wipe it out after use and keep… Read more

it clean. I wanted to know if it was still safe to use with the flaking rusty surface at the base. All I got was a defensive response, insinuating that I hadn't kept it maintained. I believe they use an AI bot to answer emails because there is no human response, just a cold hard factual relating of warranty and repair issues. LG you should lift your game and employ humans to answer the hard questions! I will steer clear of LG in the future.

Lg GF-L700PL. Worked flawlessly for the entire. 24 months of the warranty period. The ice maker cooling fan threw an error 2 weeks after the… Read more

warranty ended. Followed troubleshooting and contacted LG support who wanted to initiate a service call. This expensive fridge was purchased to replace a fridge that failed. The LG fridge was not purchased by choice but out of necessity as there was a major shortage of appliances at the time due to shipping difficulties. We paid more than we were prepared to pay as a result. I am in awe of LGs ability to design an appliance that fails so soon after the warranty ended. I feel that to pay $$$$ to fix this piece of junk is money that could be spent on a more reliable appliance. In future I will give LG a very wide berth. Product is designed to fail. Junk junk junk.

Despite the advertised capacity of washer and dryer there is only one programme that allows capacity, I purchased at $4999 due to capacity so I… Read more

didn’t have to go to the laundry mat to wash and dry king size Donna’s, $4999 later I’ll still be heading to the laundry mat because the 19 kilo washing machine will only wash a 5 kilo doona… on the very first wash I had a dripping doona dragging it over my brand new floors to hang on the line because the washer kept stopping with the warning off balance. This wash a complete waste of money. It also used absolutely none of the fabric softener, I always use fabric softener in every single wash, nothing is coming out smelling fresh. I’d really like a refund! Especially given the price has dropped by $1000. The unit itself is incredibly bulking and juts out taking up all the laundry space, I had to remove shelves from to opposite wall for it to fit. I think this is my worst purchase regarding any laundry machine!

We purchased this LG washer in 2022 and so far has provided us with good service until 12 days ago when the control panel lights started to fade then… Read more

come back on intermittently, making it very difficult to control. Contacted LG and provided them with all requested details (photos of invoice, serial number panel) and video of fault. Several days later had heard nothing so contacted them again, with a further lengthy delay, so took the call back option. No call back after two days and another extended period on the phone. Finally got to speak to a person who said that they would get a technician to contact me within a further two business days. I have no idea where the people that I have been talking to are located, maybe in Australia but more likely overseas. Why does it take 14 days to get the message through to this company their product is faulty and needs attention? WARNING, DO NOT EXPECT SERVICE FROM LG AT ANY STAGE, THEY DO NOT PROVIDE ANY SUPPORT.

I have 12kg washer/9 kg dryer. I like how quite the Washtower works, and using the app making it easier as well to use . It washes clothes and… Read more

bedding well and towels , only downside it’s appear the washer isn’t as big as the dryer, i tested putting in wash super king size quilt cover and king sheets set in washer it full the washer with no room , put them in dryer to see how much room I had, there’s more room in dryer. It’s like Lg put the wrong size for washer and dryer should be 9 kg washer with 12 kg dryer but from that I highly recommend wash tower

TV is clear and easy to navigate with a lot of easy extras

This is the worst washing machine I ever brought in my life. Not washing cloths well full of stain on cloths after washing. Worst washing machine ever

Door seal has torn and water leaks onto the floor. It appears as though this a common problem as I note that there are other reports of the same… Read more

issue happening. The model I have is the WV5-1410W. My wife and I have placed 3 calls with the supplier to get the machine repaired and it has been over 10 days with nothing heard. This is not looking good. LG need to investigate why the front door seal appears to tear so easily. Standard clothes wash for 2 people only (Shirts, Shorts, underwear etc)

Good fridge – Good fridge only problem is handle wear, pretend chroming is wearing off where people grab.

Quiet and efficient operation and build quality seems good. Although it has a duvet option it just doesn't work for a king bed duvet. It can't… Read more

handle the large amount of water in a washed king bed duvet. Plus what idiot designs a dryer that only rotates in one direction only. The towels and sheets just roll into a tight bundle and don't dry inside the middle of the bundle.

Another horrible LG product. Constant water level sensor issues. Tubes cracking namely the lower pump hose. Massive leak water all over the floor. … Read more

Lid has issues, gets stuck as though their is debris. Removed lid nothing present. It clicks.

Door lock went haywire. Would open close open close automatically.

Buttons stop functioning. Namely mode 2. Can not switch from normal mode. I presume it's a moisture and circuitry issue.

Turbo clean stopped functioning. Does thing to go. So does not de-lint well at all. Lint floats around.

Worst of all LG service tech is basically useless. They'll send someone out to look at it. Issues will persist. This is the last of LG products in my home. Don't by anything LG post 2017. Sub par quality throughout their ranges.

The outer body is prone to rust

Machine currently washes when it wants and takes as long as it wants.

currently shopping around for a new one. Won't be buying LG ever again. So glad this is it for the LG Bad's in my home. Had a fridge that caked it and warranty voided. Thought I had a Samsung washer lol.

$1200. Ridiculous for this lack of quality. These companies need to be investigated.

Bedding, clothes. Nothing heavily soiled, just the usual regular washing.