LG

Disappointed with a premium LG fridge I purchased the LG GS-V600MBLC 635L InstaView fridge in December 2025, expecting a premium appliance that… Read more

would provide years of reliable service. Unfortunately, I am now disappointed with my purchase.

Recently, the water dispenser has completely stopped working. For a fridge in this price range, I find it unacceptable that such a basic and important feature can simply stop functioning after only a relatively short period of ownership.

What is even more frustrating is being told that I need to turn the fridge off for more than two days to determine whether the water line has iced up.

Seriously, LG — what am I supposed to do with all the food inside my fridge and freezer for two days? Am I expected to risk losing hundreds of dollars worth of groceries just to troubleshoot a water dispenser?

This is supposed to be one of LG's premium models, featuring a plumbed ice and water dispenser, InstaView and other high-end features. I didn't purchase a budget fridge, and I certainly didn't expect to be dealing with this kind of issue within the first year.

I am now seriously questioning my decision to purchase LG when I could have chosen the Electrolux instead.

A fridge should be reliable, and when a simple feature such as a water dispenser stops working, there should be a practical way to diagnose and repair it without putting the customer's food at risk.

At this stage, I cannot recommend the LG GS-V600MBLC. I expected much better from a premium appliance and from LG.

LG, this is not good.

Great picture quality and good value for the size and quality of TV. It's the first LG TV I've owned and I find the menu options could be a bit more intuitive.

LG advertised a free gift with my purchase and showed it in my cart, yet failed to ship it. When challenged, support gave conflicting excuses - first… Read more

claiming gifts would only ship after the campaign closed, and later claiming I simply missed the cutoff.

Baiting customers with gifts at checkout only to renege after delivery is misleading conduct. I am now escalating this to the ACCC. Extremely disappointed.

This was a my 4th LG vacuum and I'm very disappointed with this model. After only 6 months of use the stick handle is starting to detach from the… Read more

power barrel unit and feels like it's about to snap. LG say it's not a manufacturer fault and excessive force has been used...I only vacuum on tiles! It's a $750 vacuum! Very poor customer service! I won't be buying an LG vacuum ever again

In the store we were so excited about this purchasing this appliance and were happy to spend the extra money on a higher end model - thinking it… Read more

would be a game changing appliance for our busy family. While it promised a lot, it delivered a little. Wash cycles upwards of 3 hours, and despite the steam option, it wouldn't clean soft peanut butter off spoons. Less than 8 months after purchase, it got worse. The machine started cutting out mid-wash and after we tried a number of basic troubleshooting options (clearing the drain, cleaning the filter, unplugging from the wall - leaving for a few minutes and plugging in again), nothing changed. No error codes, no warnings, the app was useless.

I reported the fault with the retailer in July and the experience since then has been extremely disappointing. After lodging the issue, I was told the repair had been assigned to an authorised service centre — but despite multiple follow‑ups, the repairer never received the required part. They advised me directly that the part was on backorder and that LG wasn’t responding to their attempts to secure it, suggesting I contact LG myself to try to get things moving.

When I contacted LG, I was told the part had been ordered weeks earlier but still had no ETA. Days later, LG advised the part wouldn’t be available until mid‑September — more than seven weeks after the fault was first reported. Only after pushing back did LG offer a replacement or refund, but even that approval has been slow and still remains unresolved.

We purchased a new appliance expecting reliability and support. Instead, we’ve been left without a functioning dishwasher for nearly two months, with poor communication, long delays, and no sense of urgency from anyone involved. This has been one of the most frustrating customer service experiences I’ve had with a major brand. Never again buying LG!

Quiet and works. Pro tip: If you keep on getting water full error, then cut the end of the water draining hose! The original water draining hose's… Read more

opening has a st^pid white cone that is too small (size of a rice). Cut that off and the water will drain normally. Fluff and lint gets caught in it.

Not strong enough it also consumes electricity power but easy to operate

I have only ever owned LG washing machines and previously loved them, this is my 3rd LG and I am definitely not happy with it. Despite it being an… Read more

8kg load machine whereas my previous machine was 7/7.5kg I have to place less washing in each load. It intermittently cannot complete the spin cycle, no error is shown and the machine just continues to attempt the spin cycle for hours if not stopped and the machine reloaded. On raising my error/problem with LG, through the dealer I purchased it from, they took a week to contact me and their service consultant was less than helpful and my contact with them was horrible. Definitely never going to buy an LG ever again after more than 20 years of loving their products.

Only lasted 3 years, so out of warranty. No wonder our landfills are filling up and finding space for rubbish tips is becoming a problem! BECAUSE WE ARE NOT MAKING PRODUCTS THAT LAST ANYMORE MORE, 3 YEARS ISN’T GOOD ENOUGH LG.

Very disappointed with this product and the response from LG. The base has completely rusted out after normal usage. I wipe it out after use and keep… Read more

it clean. I wanted to know if it was still safe to use with the flaking rusty surface at the base. All I got was a defensive response, insinuating that I hadn't kept it maintained. I believe they use an AI bot to answer emails because there is no human response, just a cold hard factual relating of warranty and repair issues. LG you should lift your game and employ humans to answer the hard questions! I will steer clear of LG in the future.

My new washing machine was delivered today, a replacement for my old 5.5kg Lg top loader. Not impressed so far, it’s so noisy. My old machine was… Read more

quiet, you could hear the water sloshing about but that was it. This one is whirring about all over the place, I’m in shock. It also takes ages to actually start washing the clothes, I feel like it’s a big step backwards from my old machine. Should’ve gone for the fisher Paykel.

Bought it end of Jun 2024. Just after 2 years when the warranty expires, it started to spark with a strong burning smell. I removed the mica sheet from the microwave and noticed the magnetron emitter in the microwave had burned out. Bad quality.

The TV itself is a solid budget friendly choice. It is a backlit screen, so the blacks aren't true black. However, for normal use it works well, is… Read more

easy to navigate and is fine for front-on viewing. The major issue is that the remote control is rubbish. The pointer control button breaks with normal usage, rendering that function useless, especially as it is also the OK button for all functions.. I have had two remotes fail. The first was replaced via JB Hifi after a long wait.. The second time JB Hifi refused to act and, after 2 months of follow-ups by us (nothing from them) wanted to sell us a replacement. It is a common and known fault and complaints are widely published. Unfortunately neither JB Hifi or LG want to accept accountability for poor design and hardware deficiency. The remote control is key to TV enjoyment, so I would not recommend any LG TV product that uses the MR25GA remote. It is rubbish.

Good fridge – Good fridge only problem is handle wear, pretend chroming is wearing off where people grab.

We purchased this LG washer in 2022 and so far has provided us with good service until 12 days ago when the control panel lights started to fade then… Read more

come back on intermittently, making it very difficult to control. Contacted LG and provided them with all requested details (photos of invoice, serial number panel) and video of fault. Several days later had heard nothing so contacted them again, with a further lengthy delay, so took the call back option. No call back after two days and another extended period on the phone. Finally got to speak to a person who said that they would get a technician to contact me within a further two business days. I have no idea where the people that I have been talking to are located, maybe in Australia but more likely overseas. Why does it take 14 days to get the message through to this company their product is faulty and needs attention? WARNING, DO NOT EXPECT SERVICE FROM LG AT ANY STAGE, THEY DO NOT PROVIDE ANY SUPPORT.

Brought this washing machine dryer tower to replace my old Miele washing and dryer, best thing i have purchased! It is so quiet and dries very well,… Read more

plays little tunes when it is finished can control it with an app on my phone. Highly recommend 10 or of 10!!

Not what I expected! – No light in the freezer and no warning beep/s that it's been left open for too long are issues that ought to be addressed as a matter of top priority.

Do not recommend this washing machine! Not happy with this purchase from day 1! I bought this to replace a smaller Electroluxe that worked really… Read more

well…because I need to regularly wash bedding and a family’s worth of laundry. From the beginning clothes never came out well spun (in the electroluxe they were practically dry)… they are always water logged, that’s if the spin cycle even works. It often comes up with an error message when it comes to the spin cycle… it tells me to re-balance the load… but this rarely rectifies the problem and just shows me the message over and over and I have washing sitting in the machine for hours because I can’t babysit the machine and make sure it works every time I try. Hate this machine!

stay away from this fridge and LG brand in general if u value your money, bought this fridge on 06/06/2021 and took delivery 10/09/2021 as we waiting… Read more

for house to be completed. everything was ok until right after the 2 year warranty mark when the ice maker broke, they gave complimentary warranty and tried to fix it but no luck, so there goes the icemaker on the $4000 fridge. Now at the 5 yrs mark the compressor is gone. they will pay for the part but you will still have to cover labour. given the track record, is it worth the risk of repairing when something else could break any minute? oh and the front load washer bought at the same time is leaking water too, even after going through all trouble shooting and cleaning out filter etc.

Lg GF-L700PL. Worked flawlessly for the entire. 24 months of the warranty period. The ice maker cooling fan threw an error 2 weeks after the… Read more

warranty ended. Followed troubleshooting and contacted LG support who wanted to initiate a service call. This expensive fridge was purchased to replace a fridge that failed. The LG fridge was not purchased by choice but out of necessity as there was a major shortage of appliances at the time due to shipping difficulties. We paid more than we were prepared to pay as a result. I am in awe of LGs ability to design an appliance that fails so soon after the warranty ended. I feel that to pay $$$$ to fix this piece of junk is money that could be spent on a more reliable appliance. In future I will give LG a very wide berth. Product is designed to fail. Junk junk junk.

Quiet and efficient operation and build quality seems good. Although it has a duvet option it just doesn't work for a king bed duvet. It can't… Read more

handle the large amount of water in a washed king bed duvet. Plus what idiot designs a dryer that only rotates in one direction only. The towels and sheets just roll into a tight bundle and don't dry inside the middle of the bundle.

Vibration & inverted handle fault – Good fridge freezer but has a few faults. Water and ice maker, although a little noisey has always worked well. 1 - random vibration after a couple… Read more

of years is very loud. 2 - cup style handles in the doors are a fault - any liquid accidentally split in these does not drain but does somehow seep through and rust the outter lining surrounding the handle. The handle should be inverted.

We have had this washing machine for 2 years, started having issues with mold on the seal and brown paste appearing on clothes after wash, i… Read more

complained to LG and the response i received that it was not a warranty fault but user error, even though we regularly ran the drum cycle (more than recommended), the photos are of the seal that i replaced, the brown paste (scrud, LG called it) , is impossible to clean, as it is behind the seal, which you don't have access to, so cannot clean. Even replacing the seal wash a mission (i am quite handy), you have to nearly dismantle the whole machine, i have never had this issue with any other washing machine design, and would definitely not recommend to buy an LG machine, and the support was not helpful and basically said it was not covered under warranty even though we used it as recommended.

Just a great dryer to use – The dryer was so easy to use and the cleaning process just as easy. I drys the cloths very and I hardly ever need ironing. The dry is very quite in operation and does not disturb us

Buckle up readers here comes both barrels…and to the ACCC do something as this company has had more than enough chances!!! After 5 years we had a… Read more

compressor on our LG fridge stop working. This particular fridge has a compressor warranty of 10 years which is displayed on the door of the fridge. Contacted LG… nothing after 4-5 attempts. Then after another call I was forwarded to their service agent. Booked a call and was advised of the cost to book and have an agent assess the issue. Service agent arrives and advises after 1 minute that the compressor has seized up. Ok all good as it’s under warranty so this will be fixed under that very same warranty. Nope! He explains that the compressor is covered however in order to install the compressor another part has to be replaced at over $200 at the same time. This was mandatory and labour would also be charged along with the call out fee. This was now totalling up to $1000 for a warranty claim. The service guy was nice but even he looked like he hated telling customers this. This warranty from LG is a total scam. Looking at the ACCC cases against LG in the past I find that there are many. As consumers how have we come to this point where we are forced to accept such poor warranties and service from these large appliance manufacturers. This is a disgrace and the major retailers have the power to pull these companies into line by refusing to stock their products unless mandatory criteria is met on warranty. So poor was LG in their service, the retailer had to refund the service call when we complained as they knew the practices were against consumer law. I know the accc read these posts so it’s well and truly time to crack this company and others on the knuckles and make sure certain standards are met. Never again LG as you are a disgraceful company and should not be allowed sell your products in Australia.

I am writing to formally lodge a complaint regarding a washing machine I purchased, which has experienced repeated and unresolved faults despite… Read more

multiple repair attempts. Since purchase, the unit has had several serious issues. One of the machines leaked shortly after use and required repair. The second unit developed a faulty control panel, which caused a noticeable delay when selecting settings. This was also repaired. However, further issues have continued. The machine began beeping continuously throughout cycles, and on occasion the display would turn off while the beeping continued and the cycle failed to complete properly. This has already been repaired more than once, yet the problem persists. Most recently, despite another repair visit, the machine is still beeping constantly during operation. Firstly the technician had no idea what he was there to fix. Asked me for a video of the issue even though I explained it to him multiple times. And video recordings were sent when we lodged the repair with LG. He opened the top of the machine and he tightened some things. The technician advised that if the machine overheats, it should not be used for two days to allow it to reset. I find this explanation unacceptable, as a washing machine should not require extended downtime after normal use, nor should it exhibit ongoing faults after multiple repairs. He also told me they would charge me to come out to repair normally. This machine has been faulty from the date of purchase. At this point, the product has not performed reliably at any stage, despite repeated servicing. The issues appear to be persistent and unresolved rather than isolated faults. Given the number of failures and unsuccessful repair attempts, I am requesting that the matter be escalated and that you provide a suitable resolution. This should include either a replacement unit or a full remedy under consumer warranty obligations. I would appreciate a prompt response outlining the next steps.

Rusted inside within 3 years. Poor quality from what was a trusted brand. Will not buy LG again.