Best Appliance Retailers in Victoria Melbourne and Geelong

The washing machine was faulty, I reported it to Appliances Online and they sent someone to look at it, then replaced it with another machine the… Read more

next day. I cannot fault the customer service and was very happy with how quickly they sorted this issue out. I will be using this company again.

I received excellent customer service from RetraVision. The onshore support team answered the phone and replied to emails, with no AI agents in… Read more

sight. The team answered all of my questions and helped support me when AusPost misplaced my induction cooktop. I don't often write reviews, but I felt compelled to give RetraVision a shout out for their great service!

Easy website search and ordering. Honest product descriptions. Prompt and timely delivery.

Always a great experience. Helpful friendly great products and love the price match and install and remove if old appliance.

Purchased item online. After a week recieved email. Item was not in stock and there would be a delay as they sourced the item. After sourcing the… Read more

item 4 weeks they charged us for the item at the agreed price which included a delivery fee with Australia Post and an extended warranty. Billy Guyatts instead sent the item by courier. It was coming from Western Australia to the east coast. Found out when the item was not delivered there was no communication it was being delivered on a certain date that thiscourier only delivers weekdays so the item was taken to their depot and can be collected weekdays. They are not open weekends and only 8 to 5 weekdays. We are unavailable weekdays and keep this in mind when we purchase items online so will always buy when seller nominates Australia Post as they will work with you to get item delivered.

After finding out the item was not being deliverwd and we had no way of collecting spoke via chat line with with Billy Guyatts. Reprentative said it is being delivered by courier as thats what his computer told him. I advised my invoice from Billy Guyatts says delivery bynAust Post and there was a charge for this service. Basically was told bad luck I would need to collect as this is the arrangement that was chosen. Asked can I get it delivered to nearby store which I can get to on weekends. Can the item be left at the premises. Answer to everything was not our or the dwlivery companys policy. Then got cut off. I wwnt back online and got the same representative said I was not going to push my case any more can I just get a transcript of our discussion emailed through. Told this was unavailable but I could screenshot it. This though had disappeared when I was cut off earlier. I finished by asking how do we get this sorted. Was told well thats all they can do. My next step I went into local store last Saturday. They said we can cancel the order. The item then gets sent form Victoria back to WA (waste of fuel in an energy crisis). In the meantime the local store puts through a new order which can now be filled by a local store and the order will be delivered by Aust Post. This was to be confirmed on the following monday and I would be contacted with new order no. Another week goes by. Did not hear from Billy Guyatts but received a daily message from the courier company to collect item from their warehouse. So another Saturday trek to the local store. Who did I speak too? Nothing on record makes much sense. After ringing around it is understood that once item gets back to Perth you will get a credit. You can then do whatever you want to do. I said "no" the local store was going to order the vaccuum and get it delivered. Change of staff member who suggested would never buy anything online goes through the same follow up but this time comes back with once item arrives back in WA credit will be processed then we can put in the replacement order. So it will now be another week before order is placed and then god only knows how long until it is delivered.

Why sell a BBQ in a 78kg box if you can't deliver it? Your lazy courier said he can't take it past the footpath. So how about declining orders to… Read more

apartments? And as per other reviews, a real poverty of information about when delivery was happening. Still using 1990s logistics software?

Order filled and delivered quickly, no fuss and exactly as required.

This company and staff are incredible. They are so helpful. They offer/ provide great product advice and terrific pricing. I ordered 6 ceiling fans… Read more

midday Monday. They were delivered from Victoria to Sydney NSW Tuesday. Even more amazing during a fuel crisis and prior to the Easter break. I can’t rate and thank the whole team highly enough. I will have no hesitation “singing their praises” and recommending to my family, loved ones and friends! Sincere thanks. Enjoy your Easter break. Warm regards Vic

I had a very disappointing experience with this supplier. I purchased two clearance items through their website and completed payment, only to later… Read more

find out that the products were never actually in stock. These items were already difficult to find elsewhere, so I relied on the accuracy of their website when placing my order. After noticing a delay, I contacted customer service and was told that the items could be delivered within approximately a month, and I was even asked if I was happy to wait. At no point was I informed that there were any stock issues. Only after following up again was I told that the supplier had no stock available at all. This contradicts the previous information I was given and suggests a lack of transparency in their communication. Overall, I am frustrated that I was able to purchase items that were not available, and that I was given misleading information when I tried to get an update. I would not recommend based on this experience.

I brought a vacuum cleaner from Godfrey online store in July 2025, the thing stays on and wont turn off when trying to, or other times it turns off… Read more

while you are actually using it, the filter doesn't capture any dust at all, and emptying the bin component is a work of art in itself. After a couple of months fighting with the dam thing, I contacted Godfreys under warranty, but no surprises at all, they tell me there is nothing wrong with the unit so they wont be replacing it or refunding it. No wonder so many people were unhappy with them and they went out of business. I will never use them again or recommend them, all buyers should be aware, you are not getting your guarantee as they promote, you are buying nothing more than a piece of junk

Great beans, good price, plus, when speaking with the staff, I discovered that Segafredo will service my coffee machine when I need it.

Fridge arrived with significant damage to exterior as well as compressor. Photos supplied at time of delivery. Lots of online promises so far…no one has arrived as promised to fix or replace. Still waiting, its been 3+ weeks no solution in site.

Delivery was prompt and hassle free. The oven is great and highly recommended.

Coldflow showed up for the inspection and then suggest and quote. Never actually got any quote on email. I think if they realise it's a small job or… Read more

unlikely customer they ignore you. I called but no return call either. I moved on with other installer but it was waste of time with these guys.

BEWARE No Delivery No Communication – I have ordered several times from this website with no real problems , my latest order was over 4 weeks ago, we paid directly into there New Zealand… Read more

Bank Account as we normally do. I have followed up with 3 emails asking for shipping details no reply was forthcoming. Bad customer service .Checking there website today to log onto my account only to find Access denied blacklisted so obvoiusly this is how they deal with customers who they can't reply to after taking there money.

Huge warning don't deal with these guys

From start to finish provided best in class service and sharing of knowledge with all things solar and battery technology. Instal went smoothly and… Read more

ahead of schedule. Could not be happier with the savings and setup quoted from Pure electric. Experienced first grid outage recently and have never been so excited to lose power as home stayed powered on from battery and did not even lose internet while wfh. Tesla powerwall 3 with expansion pack and 26 Jinko solar panels.

Purchased a Miele induction hob from them. It arrived and had a part that was loose and couldn’t be installed. We emailed them multiple times… Read more

regarding their so-called warranty but have not heard back from anyone and there’s no number to call. Can someone please get back to us regarding order 131930？

Impressed with service and response. i got NO customer service took days fir response, and i called them to follow-up :[ from Roborock. Wouldn't buy… Read more

from them in future. Robot specialists were prompt with purchasing a recharger i ordered last night and the recharger has already been dispatched !!!

Recently had a pool installed and rang this company to list all my filtration and pump systems for any possible warranty claims... Receptionist was… Read more

extremely helpful in guiding me to the correct website and explained the entire process...staff such as herself should be given a pay rise

just awful - no help - got talked into a different tv as they didn't have what i had chosen and put into carts in several stores and the actual… Read more

brands page too - took time choose - and get what i wanted - no stock, but also said my old tv probably wasn't broken either - as it had gotten stuck with fetch and Telstra and downloads - i am not too good with this - but told them all about it, and after saying your Great 2019 tv was probably not broken, I'm a techie bloke - soi thought he'd probably be more update and know more than me - and got talked into what i figure is a much lesser tv - and three days after i got it - i rang the store and asked why don't i love this much newer tv - its awful, grey, sound, horrible - what is it, me - dumb blonde - sick of using that name for myself as a joke cos some bloke thinks that - I'm not dumb anymore, and far from dumb - but say it to make them realize hey - i am behind with all of this stuff - so don't sell me something that i cant manage - I'm 73 female disability pensioner etc. all that - well - gee - i wont give you the discounted price either - you pay cash and i will charge you the full price - a hundred dollars difference - just because some people just think how great they are - well same person, told me - well that is your opinion of your tv - YES OF COURSE IT IS - and only two people have seen both of them in action - and both say t he old one - is much better picture - and sound - and easier to use - SO i don't know for sure if the new version of the tv i wanted - either this size or one size bigger - would be better than my original tv either - but i still think it would be better than - what i consider the cheaper brands - which they are - but by his reckoning that i should be happy with that tv - and now they wont change it, exchange i or upgrade and i pay the difference - in the three days i had it before i rang in distress cos i couldn't figure it out on my own - gee - come and give me a hand to set it up ?? no - spoke to the other person cos i am id*ot - and apparently cant speak for myself and told her that i should get used to it - all within the first week - so we went into the shop after that -and spoke to the manger - sitting behind computer - get off the thing sometimes will you and serve someone asking for it - No i wont exchange upgrade help you - and yes it is still not 28 - or 30 days old either - no its nowhere near as good as the possibly not broken -its stuck in the downloads - well really - maybe heko me when i actually asked if i could ring as ask -YES -but don't diss on me because you are so self important -and i am not -I HAVE ASIED several other stores of they same company - by mistake thinking i was messaging them- and they all said that is a horrible way to be treated - and one rang the - for me- tough luck -not sorry -I mean this tv isn't one month old yet - ad i don't want to live with aaa yes my opinion my tv- me watching it- not you - i am a member of choice magazine for decades too -and always research these things - if 7ou don't have stock- in your opinion of me and what i think should matter to you -so i have resorted to putting something here- in total frustration at how just plain rude this all is - EVEN CAN TAKE YOUR PJ's back if they aren't suitable -or beds too can test them -take your knickers back if they are too small or big too - but once we have got your money - that's it get lost- it just so redemand i am fed up with people who think this is okay - i am in far north Queensland- a bit of context -anex legal secretary - so i do have some sort of clue = no right of reply or even see if we can work something to benefit all of us-is a right - unless i have to have a big fight with them - which i have been trying to just get the same tv - that i liked and is much better picture and sound - this grey scratchy thing is hard to look at- so you might read this at the store and have a thing about what you did to me -and i even private messaged you on the store sight last week to get yo to try and work out something - told a big of what i thought -not too hard- wanted a compromise of some sort -MANGER owner said no compromise - wont honour your reasonable ask for consideration -and leave the store basically - so very upset that i cant just buy the st>pid simple nice great picture tv that i wanted - if you had no stock - possibly ask if you want to order it - i knew only that i was possibly change and go from 455 inches to 65 inches - maybe- but would have liked to see them -Well i didn't even have one in the store to look at -i wouldn't have bought it -i have waked past in a few stress -YESON VIDEOTOO- i have you on video buying your tv- - well you need to watch it and be honest about how that went - you tried to intimidate me with that - but that video says there were hardly stock, and as i didn't wat to wait another week for the fetch box tat they forgot to send when they should have- was getting impatient to just get another tv - and did go to the other store around the corner and walked past -in video too there- saying not that cheap stuff from me - I'm thereon my own watching it and as I'm not a gamer or tech head - but i still like my new tv to be at least as good or better than my 2019 about 5 or 6 years old tv - should probably been better as they all improve as they go along- will i am pretty upset 0and have no recourse - but to post here- may be other people wont get treated like trash like i did -soon as the tv left the shop -got your money - that's it -cash - i didn't get a discount or ask for one -cos i thought you wouldn't charge me the full reprice as you said its on special too - but no to n my receipt its full price-and i didn't realize that till a few days later when i looked at it - so i am feeling really upset with you and your store , and i was possible going to get a whole house of furniture too- as i get flooded- well it is coming to time that i should get a whole lot of new stuff - not the related- everything ese - so you wont be getting that money and you wont get another change to do that to me- and hopefully other people

sub standard equipment – Purchased new vacuum head and hose for in ducted vacuum system. Awful system as the hose falls out of the head constantly which has resulted in the… Read more

head cracking due to falling out while in use and the pushing along and the falling out caused the end to crack. I had the old vacuum head and hose which this never happened to, only changed as it was over 10 years old and which I passed on to my son who is still using it. The company will not honour this fault so I will simply get another vaccum company. Steer clear of Aussie VAC.

Fast delivery, proper packaging, and the product is exactly as described. The parts, a pair of covers for the extractor hood lights, are a perfect… Read more

replacement for the originals and are competitively priced. Highly recommend and we will definitely use it again if needed.

Thankyou Carlos for fixing my 20 year old aircon that was leaking from inside unit. Carlos quickly assessed and cleared blockage in down pipe and… Read more

went on to thoroughly clean the aircon and has great communication skills so I knew exactly what needed to be done.. I will certainly use Total Airconditioning when the time comes the unit needs replacement or if I have further problems.

I have piad for an order for a stovetop. Stax has not sent the item and is not responding to any calls or correspondence. I should have seen the… Read more

reviews here first. I hope they get in touch. It's not right to not deliver after receiving payment. Update- like the previous reviewer, I contacted Betta Electrical head office who seem helpful and will contact Stax. Update- Betta head office contacted Stax and managed to get Stax to reply by email. They say my order will be delivered next week. Update- Got my stovetop. Stax is not worth the hassle.

E&S sold me a Mecina bath, it 2as faulty - short moulded!! The bath was short moulded by 15mm and does not sit flush with the wall. The Mecina sent… Read more

an incompetent report writer who is trying to get out of replacing the bath & paying the refund. I'm taking them to Consumer Affairs and Court

Excellent Experience – Outstanding Customer Service in Particular a Huge Thank you to Danish Zulkiflee. Keep up the Great work Guys.

Everything was fantastic - from point of sale in the Darra Showroom to installation by Troy Witney. Thank you to all. The whole experience was… Read more

absolutely professional. Clear, concise communication was exceptional - rare in this day and age. A pleasure dealing with you all. THANK YOU!! Would highly recommend you to all our friends & family.

This Company – Misleading Listings & Zero Accountability If you value honesty, warranty protection, and basic customer service, stay far away from… Read more

this seller. I purchased a Samsung Odyssey G9 curved monitor after their website clearly advertised it as brand new. However: • Misleading product listing – The invoice nowhere states that the unit was refurbished or factory seconds. • Tampered compliance stickers – The product arrived with altered or removed compliance/warranty stickers, making it impossible to receive support from Samsung. • Zero after-sales support – Despite 10+ phone calls and multiple emails, they repeatedly refused to take responsibility or offer warranty coverage. • Rude and dismissive service – Every interaction was met with rudeness and a refusal to address the issue.

This is by far the worst purchasing experience I have had with any Australian retailer. The combination of false advertising, tampering with warranty compliance, and complete lack of accountability is unacceptable. Bottom line: Do not risk your money, time, or peace of mind. Avoid this company at all costs.

Brought a Panasonic 5Kw wall system, after installing discovered the unit was very close 3 years old. You don't expect to buy a system that is already three years old from sitting around the warehouse. Very unfair. Pat from Adelaide.

Bought a right hand side trim seal part for my SMEG dishwasher from Statewide Apppliance Spares at $27.95 plus shipping. When I asked about buying… Read more

the left hand side trim seal they wanted $80! Extortionate price difference based on whether it was in stock or not. The left was not in stock. A week later I decided I really did need the left hand side and I found two other online shops (.com.au websites) selling the identical genuine SMEG part for $19.95 and $27.95 plus shipping respectively. $19.95 Vs $80 is 4 times the price difference - just ludicrous!. So I rang State Wide to query their $80 price plus shipping price. TWO Customer Service reps tried to tell me about THEIR business problems. I have spent a LOT of money with spare parts at Statewide Appliance spares in recent years but after this fiasco I will NEVER buy from them again and I would not recommend them as a supplier. Dont get ripped off. Shop around to other spare parts providers!