Best Booking Services in New South Wales Sydney, Newcastle and Wollongong

I was assisted today (May19)in Booking accommodation for two@ Port Douglas by Bridie T Bridie was lovely and particularly resourceful in sorting the… Read more

best possible airfares for us. The whole booking was completed in less than 10 minutes. Given we left this booking a tad late there weren't many options but the ones available were optimised by Brodie to give us best value. Really appreciated dealing with a true professional. Cheers, Doug

I would highly recommend this travel agent Dolly to anyone planning a trip. She helped me a lot when my flights were suddenly changed, and she… Read more

handled everything so professionally and quickly. She put in a great effort to make sure all my flights were rearranged properly and made the whole process stress-free for me and my family.

Her communication, patience, and dedication were outstanding. It’s not easy to deal with flight changes, but she stayed calm, supportive, and worked very hard to help us. I truly appreciate all the time and effort she gave us.

Thank you so much for your excellent service. I will definitely use your service again in the future! Thanks for your help dolly.

I bought tickets to nrl Magic Round via Ticket Merchant. I had checked the official site but tickets had sold out long before. I tried a few other… Read more

resale sites but Ticket Merchant were the most reasonable with good seat options. They have an online support , who helped with questions. I received the tickets about a week prior to the event as stated. So happy to be able to attend although paying a bit more than face value I felt secure in purchasing through this site.

We are experienced travelers and recently returned from a 20 day trip to China and had a wonderful experience with the support of our Travel Agent… Read more

John Hu from Odynovo. The planning process with him was thorough, smooth and timely. He provided updates continuously and was flexible with our requests. Time differences were never a problem and customer service was exceptional! Overall the trip was memorable and the extra efforts from John and Odynovo cannot be captured in words.

If I could do zero I would. I found the agent pushy ringing multiple times a day. I ended up having to block the number. It has turned me off using flybuys travel

I have just finished the arrangements to book a holiday to Port Douglas and i was really happy with the expertise of the staff at Ignite Tours.… Read more

Stephanie went out of her way to help me find a resort after there were not enough rooms at our original preferred resort. Could not be happier with my experience.

Whenever I ring Imagine Cruising with a question or a request for help, they are courteous and knowledgeable and send me the information promptly.… Read more

Recently I spoke with Bec about several last minute hiccups to do with my passport and need for support in the airport. Bec sorted it all calmly and compassionately, as have all of her colleagues. I would unhesitatingly recommend Imagine Cruising.

Our Mystery Picnic in Notting Hill was great - even though there was a mistake with one of the clues (that has since been put right)! There was the… Read more

right amount of walking to make it fun, not a chore, and the food was of good quality and quantity. They also met our dietary requirements easily - no beef, pork or alcohol for at least one of us. And customer service before the day itself was very good: I had made an error with the date of the booking, but it was quickly and politely corrected for me.

I would definitely recommend a Mystery Picnic to any couple and would like to do another one in a different area myself.

Booked 2 cruises with Amy got good price deal. Will definitely book with clean cruising again.

We loved staying with you guys as we prepared to celebrate our daughter’s wedding. Location was spectacular and so relaxing. Will definitely be back. Show details

Just completed the first of 3 holidays through TravelOnline and could not be happier. Our consultant was just so helpful and any questions we had she… Read more

answered very honestly and accurately. Well done Kimberley. We will continue to use TravelOnline for further bookings.

Our guide was excellent he made all feel like a family and his knowledge was great Show details

Scam Alert — save yourself the stress and money and avoid this company. I was manipulated into paying thousands of dollars after being promised… Read more

there were “plenty” of hospitality and ranch jobs available in Canada for the summer season. Once signed up, I was upsold expensive flights and insurance, only to later find the exact same flights online for hundreds of dollars cheaper. It's now been six weeks and nothing has come from the job search on their end, I have proceed to look on my own and have secured a job within a week (there is heaps of jobs out there!).

The biggest issue is that there is no clear timeline or guaranteed outcome, and everything they charge you for can easily be done yourself. Their terms state that if they cannot provide you with a job by the end of your initial hostel stay, you are eligible for a refund. Despite this, they have refused to refund my money and have provided no clear solution or way of honouring their agreement (see attachment below).

I have now reported the company to the ACCC in Australia, and if anyone else feels they have been misled or scammed, I would strongly encourage them to do the same.

Disappointed with cruise guru is an under statement. Terrible customer service and communication. Our cruise has dropped in price… Read more

significantly.After contacting cruise guru to discuss our options was given absolutely no help with this. While I understand we have paid in full, we are still 4 months out from sailing. Other TA have offered room changes and on board credit as compensation but Cruise Guru haven't even tried or even suggested these options, contacted celebrity direct even they said this is there usual options. Shame on you cruise guru. Moving forward i would not recommend using cruise guru for bookings , go with a TA or direct that actually cares about its customers .

Everything was great, the price, the tour guides, the tour group, the food, the sight-seeing. Overall, a wonderful experience and would certainty do it again!!! Show details

Easy to book tickets easy to book tickets easy to book tickets

Just returned from my Fiji holiday booked through My Fiji, they were excellent to deal with, and the package they had booked for us was amazing. All… Read more

the tours we did, we absolutely loved. Seriously, no issues, communication was great with them. 10/10 would definitely book again.

Celebrated my birthday at Beach House at Cooey on the GC, booked 2 apartments side by side as we had family staying for the celebrations, one… Read more

apartment was a 4+, but the other was looking tired, and the carpet looked as though a kid had lain it with humps and bumps all over, but this did not detract from the view, the excellent staff and the location. will be staying again. Booking was a dream booking; people were great at getting the apartments side by side.

I booked an expensive tour but realised it was for the wrong date and had to cancel. I emailed straight away but their terms and conditions state… Read more

there is a 10% cancellation fee. Greg in the customer support team helped me with this promptly so I have gone from a disgruntled customer to a returning customer.

Please don't fall into the same trap as us. Our July 2025 booking and deposit (cruise, flights, accommodation for an October 2026 trip) led to an… Read more

invoice that clearly, boldly stated that payment of balance not required until June 2026. In January, the story changed. We were now required to pay a further deposit of $12000 immediately to secure our trip and, by the way, our flight costs had increased by a total of $4800 despite initial assurances that the quote definitely covered our requested flights. We cancelled in January (9 months ahead of planned trip) and were informed that a $1000 penalty would apply, and that the balance of our deposit would take up to 12 weeks to refund. This despite assurances from the actual cruise line, the airlines and the accommodation venue that any cancellation that far ahead would not, from them at least, require a penalty. We regard ecruising's approach to be classic bait-and-switch misleading advertising and have lodged a submission with the Australian Competition and Consumer Commission accordingly.

North Queensland holiday. Cairns to Cooktown. Every thing went as per itinerary. Fight was good. Left on time. The $15 for breakfast was lovely. … Read more

I rang a Brisbane no. for shuttle to hire car depot. They sorted that for me. Car was larger than I usually drive but didn't take long to get used to it. Hotels were all good. Visited lagoon, aquarium, Tombs of the Pharaohs exhibition night market etc ln Cairns. Lots of walking. Lovely meal at Ochre. Drive to Yungaburra was lovely even with rain. Visited waterfalls, Herberton twice. Train ride and billy tea. Lots of walking etc. Lovely Drive to Pt Douglas. Beach walk, bus trip to Kuranda for the day. Lovely meal at Salsa and Grill. Again Lots of walking. Up to the tablelands Again and long drive to Cooktown. Started getting wet and windy due to being on the edge of a cyclone. River cruise was cancelled. Enjoyed steak night at the hotel. Needed more time to explore the town and surrounds. Back to Cairns. Wet and windy. Only hotel we paid for parking. Returned the car, to airport and home. We felt we needed more time in the Mareeba area to explore. Spent a lot of time driving. Road works from Pt Douglas to Cairns and Kuranda to Cairns. The Kuranda trip would have been easier from Cairns. Would have liked to spend more time around Mareeba area. Another day in Cooktown to explore more would be nice. That's my review. Hope it helps. Cheers, Patricia and Phil.

Communication is terrible. They do not reply to emails. Only the 24/7 messaging chat service which makes you wait 3-4 hours before they respond. Then… Read more

if you do not reply to them within 3 minutes they close the chat and you have to start again. It's the worst customer service I've experienced. They don't care about the customer. I will never buy a flight through them ever again.

22 Day Magnificent China Tour was fantastic. Shout out to our guide Aaron who was an amazing guide

Booked Rainbow Beach and Kgari through Peterpans, epic trip highly recommend Show details

Amy was very excellent guide. Very knowledgeable and professional. Very well spoken in English. Local knowledge and pride in the city. Overall excellent experience! Show details

I complained about the cleanliness of this property to Professional Holiday homes and was offered a $200 credit to stay at the same dirty holiday… Read more

house.... Not really a 'gesture of goodwill'. The place is crawling with cockroaches and littered with cockroach poo all through the kitchen and bathroom. There were dirty underpants outside, the gate was off its hinges and the door couldn't be accessed as it the screen for the code was so scratched. I paid more for what looked like a 'nicer' place than others in the area. Its not. Go for something cheaper.

This is the response from Professional Holiday Homes after I had raised concerns during my stay. I will never book with them again.

Thank you for your feedback regarding your recent stay. We have reviewed the concerns you’ve raised. We acknowledge that some aspects of the property presentation and maintenance did not meet the expected standard, particularly in relation to cleanliness and the items you noted. These matters are being followed up internally with our housekeeping and maintenance teams. In relation to the fire pit, this is a seasonal feature and is only available for use between May and September. As your stay was in April, it was not available during your booking period. We also note that concerns are best raised during the stay so our team has the opportunity to attend and resolve them promptly, in line with our Rental Agreement. As a gesture of goodwill, we would like to offer you a $200 credit toward a future stay at this property. Please note that this credit is valid for use at the same property only.

Ben was a pleasure to speak to on the phone and made booking in the tour very easy. Show details

Update- [Name Removed], from Phil Hoffman Travel, contacted me after I posted the review before. They tried??? Nothing they can do. We paid for the… Read more

more expensive interconnecting rooms, no rooms. Once the mistake is made and it is re-sold, it is gone. Bad start to our holiday. Terrible! Very disappointed.

Original review:"Not happy. 1 week to go and we are all stressed before travel. I went in months ago specifically to book interconnecting rooms on Disney for my 5yo and 7yo. All booked, rooms assigned, and paid for. Another person wanted to join us, so I said ask him to ask agent if that is possible.

Now, no interconnecting rooms and nothing. 1 week to go. Not happy!!!"

West was the best, for this holiday, once again we have thoroughly enjoyed our Discover Australia holiday. This time we spent a six day break in… Read more

Perth and it was very memorable. This has been our fourth trip with this company and we are now planning another one to North Queensland later in the year.

Freshwater but No Freshair – Ultiqua Freshwater Point Resort Broadbeach Waters Visited a family member for a week Lovely Broadbeach But not here They advertise it as Smoke Free… Read more

Well it is far from Smokefree Really gone down in standards since my last visit Nothing like it use to be Enhaled Cigarette smoke and other substances Had to shut all doors and windows every day Qld changed the laws on smoking in Strata How can this still be happening Smokefree what a joke You wouldn't get away with smoking at any other resort or hotel on the Gold Coast