Best International Airlines in South Australia Adelaide

I had a very disappointing experience with China Southern Airlines and would not recommend them. They have the most terrible membership program over the world. The consultants were not helpful and just put me in endless waiting. Show details

Originally we were meant to fly the 787 and as i was travelling with a child and infant, i had booked and paid for the front row seats that had more… Read more

leg space and bassinet. However the plane was changed to an A320 without notifying us until 5 days out when i was told of a retime to an hour later and had noticed then we were changed to their A320. I was automatically given the row 28 ; i was happy with that as that has plenty of legroom. I was told 48 hours out that i had to change to row 23 as infants werent allowed in the exit row ; obviously this didnt have much leg room at all and there was no option for the bassinet (though at this point it the bassinet wasnt a high priority as our infant we found out didnt like the bassinet anyways). By this time rows 21 weren't available anymore. I had asked for an explaination and some sort of apology for this issue in any form but was met with the standard "too bad" spiel.

I have always given good feedback and encouraged people to fly RBA as an alternative to the airlines flying out of Australia due to the lower costs, professionalism of the ground staff and courtesy /friendliness of the air crew ; this experience has however changed my view of RBA for the worse.

its hard enough to convince people to fly a dry airline with little to do in Brunei as a stopover) and they forever are losing a customer to Singapore Airlines despite the longer flight time with them.

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Find the service to be very good. Cabin crew very nice and attentive. Real coffee. Gooyd not bad. Planes comfortable and entertainment good. One… Read more

flight was delayed thorough no fault of theirs and they had organised is accommodation and transport. Very happy.

I used to enjoy their overseas flights back in 2015ishes ,they were very respectful kind . They used to provide hotel over 10 hours layover in korea… Read more

.for this very reason ive booked another flight in april… a disaster. I’ve spent 17 hours at airport no hotel nothing,the stuff at Sydney airport was so arrogant and rude . Never again

We flew return from Sydney to Hanoi with a stop over in Singapore. The plane was very clean. The meals served were five start and delicious. The… Read more

staff were professional and kind. The flight was smooth and ran on time. We were a few minutes late leaving Hanoi on our return but that was due to service maintenance and the pilot made up the time with no problems. I will always fly Singapore any chance I can get.

Booked business class flights from Perth to Las Vegas through Hong Kong and Tokyo and return through sa Francisco back to Perth We gave them 11… Read more

months notice and to start with we had a few flight changes BUT as it got to 5 months before we flew we had cancelled or changed flights These changes would be in excess of a booked 3 hour lay over to 24 hour lay over meaning all flights gave to be changed After sorting this 3 weeks later they did it again Another 2 hour telephone call to sort this And now 4 days later cancelled flights again I fly 6 times a year internationally and no other Airline has done this before Disgusting treatment from a 5 star airline especially for business class customers

I had a very positive experience with Xiamen Airlines. I made an error on my booking. They were extremely helpful and fixed my issue without any hassle. Would recommend. Show details

I would give half a star if I could. Tried flying with them twice now, and was disappointed big time as they failed miserably. From communication to… Read more

service on board. I do understand it is a semi budget airline; however their level of services are not worth the money spent. 5 days prior to my flight, I received a letter to pay to upgrade our seats, however we never received a notification that our flight had changed dates which is a quite crucial detail to not notify your passengers about.

Do not use this airline!!!Zero stars, We booked our flights to Europe in August 2025, well before the 28.2 26 conflict in Middle East. We do not want… Read more

to travell through the region even though the airline resumed the flights. We will not be covered by our insurance or given any assistance just in case of the conflict resumes, as the Middle East is "DO NOT TRAVEL" region. Emirates refusing to give a full refund. Everyone who booked flights with them before the 28.2.26 should be given an option to cancell the flights. We do not feel safe flying through the conflic region. We done with you. Greedy Emirates airline puts money before safety. Despicable!!!!!

On behalf of my daughter I requested, directly to Vietnam Airlines, a cancellation and refund for 2 tickets. It was very last minute due to personal… Read more

reasons and I sent an email. Even though it was five am in Vietnam I had responses immediately. Also, their chat line was super helpful and within hours I was contacted several times explaining how to apply for the refund, even though the flight was two days away. Besides a small cancellation fee all the monies were returned. I have never received such prompt and excellent service from an airline. Most Airlines you cannot talk to; if you email they take weeks to get back. Vietnam Airlines surpassed all my expectations. I have also flown with them and their service was great. An amazing airline that I wish all the others could emulate. Congratulations Vietnam Airlines.

I had to fly home with a recently fractured foot, and this airline was incredible. Very supportive, wheelchair support given (including during a… Read more

quick transit through China where I was rushed through security) and on both flights they moved my seat to allow me extra legroom. I am very grateful to have flown with such a great airline.

Flight 5/26 to USA Flight cancelled redirected with no notification, only discovered when tags printed. Couldn’t get connecting flight details as… Read more

they don’t print 3rd party. They changed connecting flight airline from united to delta. Lost day in Disney . On way home fight disappeared spent hour at help desk . Finally got on flight but had to seat separately. They billed for our 2nd piece of luggage even though it was meant to be included. Paid $30 pp for seat selection don’t bother they ended refunding. 1 star for staff trying and politeness. 0 for administration. No matter how nice staff if it’s broke it’s broken! Wont fly again air nz

I flew flight CX876 from Hong Kong to Dallas. The service was absolutely terrible and the food was below average. Some of the flight attendants… Read more

were not so nice to customers which is not surprising. I would highly recommend using a different airline.

Recently traveled to Hobart from Brisbane traveled there with Jetstar (the economy arm of Qantas . We booked in a set of golf clubs as well as bags… Read more

The return journey was with Qantas we were charged $300 extra for the clubs I will never travel on Qantas again .

Much better than expected – Took a flight from Seoul to Shanghai December 2024 and was pleasantly surprised. Airbus A320. Nice clean plane and comfortable seating, friendly… Read more

helpful flight crew, awesome tasting meal service and everything on time with no delays. Great value for money too. Couldn't ask for more than that.

Only downside is their app is rubbish.

Would not hesitate in flying with them again.

Disgraceful again from Jetstar, we booked exit seats at extra cost. Boarded plane to be advised they had double booked our seats

Flew BKKSYD TG471-A350-900. Service below average. No refreshments offered at any stage of the flight. No service of water outside dinner option at… Read more

all ,over 9 hours. Dinner/Breakfast offered limited options. Flight ok seat recline good. Leg room better than A330 aircraft used on same route.

TG an ok option. A350 leaps ahead - compared to QF A330

They cancelled flights with promised full refund. First said 28 days, then 28 business days and after that expired another 14 days. Still no refund and just get generic replies to emails. Will never book another flight with them. Show details

1. This is the last time I will fly with United Airlines; I will never fly with this airline again. On June 28, 2025, my mother and I flew with… Read more

United Airlines. We checked in at Terminal 7. After checking in, we were supposed to go to Gate 77 in Terminal 7, but when the staff gave us our boarding passes, the gate number 68B was not yet updated. I checked my phone and found that the departure gate had changed from gate 77 in Terminal 7 to gate 68 in Terminal 6, which caused me 30 minutes of trouble resolving the gate change issue. Ultimately, it took me another 30 minutes, a total of one hour, to get to the correct gate, arriving exactly one hour before departure. On flight UA 32 from LAX International Airport to Narita International Airport, I was extremely disappointed. Two flight attendants, one male and one female, were very unprofessional. The male flight attendant acted angrily when I requested more water and did not treat customers respectfully. The female flight attendant used her foot to adjust the pillow on the seat, which was very unsanitary, instead of using her hands. Afterwards, I had a 6-hour layover in Narita before boarding ANA flight NH 833 on June 29, 2025. I found the non-Japanese flight attendants to be very polite and friendly when my mother and I requested drinks. That's why my mother and I always choose ANA airlines from LAX to Saigon; the non-Japanese flight attendants are always polite. I have flown with ANA four times: from LAX to Saigon in the fall of 2023 (twice) and twice in 2025. ANA airlines has never disappointed me. This is the first and last time I will fly with United Airlines from LAX International Airport to Narita, Japan. 2. It's too late for apologies, and I will not accept United Airlines' apology for ruining my summer trip. They changed the boarding gate for my flight on June 28, 2025, and the male flight attendant on United Airlines flight UA 32 was disrespectful and treated me poorly when I requested more water. The second flight attendant kicked my seat with his foot, which was very unsanitary. In addition, there were many cookie crumbs and black beans in the corner of my seat (33J). My mother's work in Vietnam was urgent, and she only bought the ticket three days before the flight (June 25, 2025). She bought the ticket from United Airlines because ANA Airlines tickets were sold out (United Airlines is a partner of ANA Airlines). The ANA Airlines flight attendant on flight NH 833 from Narita to Saigon was very polite when I requested water a second time.

3. My mother and I are Vietnamese. This is the first time I've seen a United Airlines flight attendant get angry when I requested more water. Oh my god, especially kicking the seat instead of using their hand. I used to fly Vietnam Airlines when I was a child, on flights to Los Angeles and back to Saigon. I have also flown Cathay Pacific Airlines four times (2017, 2019), Eva Air once in 2018 (the airline my mother and I took to immigrate to the US), Korean Air twice in 2022, and ANA Airlines four times (twice in 2023, twice in 2025). I have never encountered a rude flight attendant when requesting extra water, even on domestic Vietnam Airlines flights (my sister frequently flew Vietnam Airlines from 2012-2017 during her five years of studying in Singapore, and my father, a tour guide in Vietnam, also frequently flies Vietnam Airlines).

They were late in departing a city as they missed landing time in the arriving airport. However, they ensured we did not miss our next connecting… Read more

flight with our baggages transferred in less than 5 minutes time. The stewardesses were great and welcoming. The foods were tasty. Qantas (and Jetstar) is a big embarrassment by comparison. I'll be using it again when going to SE Asia.

We had a Positive experience with Lisa from Fiji Airways Check in that was able to resolve our issue. Thank you. Show details

One of the worst airline experiences I have ever had with SriLankan Airlines. My husband specifically paid extra for extra legroom seats because I… Read more

was unwell and suffer from swollen feet during long flights. Despite paying for these seats in advance, the airline changed the aircraft and reassigned our seats to other passengers without any refund or proper explanation.

What made the experience even worse was the treatment from one of the cabin crew members, Laxmi, who was extremely rude and dismissive throughout the flight. I was in visible discomfort due to severe swelling in my feet and politely requested to temporarily use a row of empty seats nearby until the crew needed them. Instead of showing basic compassion, she repeatedly refused and spoke rudely, even rolling her eyes when I asked for vegetarian food after being served the wrong meal.

On multiple occasions, my call button was simply switched off without even asking what I needed. I was ignored, not properly served dinner, and treated with complete lack of empathy despite clearly struggling physically during the flight.

Taking away paid seats is already unacceptable, but combining that with such poor customer service made this journey stressful and humiliating. I expected far better professionalism and care from an international airline.

I will not be choosing SriLankan Airlines again unless this issue is properly addressed.

Flight business Lax -Sydney LAX lounge: tried the new lounge where Tiffany provided great service, advice and really went above and beyond to make… Read more

the experience the best it could be. The manager Chris was also fantastic and helpful. The lounge is new, fresh and everything is food, drinks, showers and wellness area were all great. The flight: crew were professional, friendly and engaging. However the food was a real let down for both my wife and I. Ordered in advance from the minimal options offered. Presentation was nice but food was inedible. Asked for hot chocolate - don’t carry it. Seats were comfortable and able to sleep. The plane catering section needs to communicate with the lounge catering system for tips on quality food. No wifi available. It was offered but did not work for the whole flight. After service: non existent. Still waiting for point for travel to be allocated. Also delta please close another partner for connections in Sydney - Virgin and the process are really letting you down.

My recent experience with Scoot Airlines left me disappointed, not because of the airline’s safety policy itself, but because of the inconsistent and… Read more

insensitive way it was applied. My wife occasionally requires wheelchair assistance for long walking distances within airports. Before our Sydney to Singapore flight, we had paid extra for emergency exit row seats. At Sydney check-in, once staff saw the wheelchair request, our paid seats were removed immediately without meaningful discussion or any individual assessment of her actual capability.

What made the situation particularly frustrating was that on our return flight from Singapore to Sydney, we were allowed to occupy the exact same category of emergency exit row seats without any issue, despite there being no change in my wife’s physical condition.

This inconsistency gave the impression that the decision depended more on the discretion of individual staff rather than a consistently applied standard.

I fully respect airline safety rules. However, requesting airport mobility assistance should not automatically lead to assumptions that a passenger is incapable of understanding or assisting in an emergency. Many travellers request assistance simply due to long airport walking distances, fatigue, or temporary mobility limitations.

What disappointed me most was not just the loss of the seats we had paid for, but the lack of consultation and the dismissive handling of the situation. Our seats were allocated to other passengers.

To Scoot’s credit, their customer relations team eventually acknowledged the concerns and inconsistency I raised, although they still declined reimbursement based on their terms and conditions.

I hope Scoot reviews how frontline staff apply these policies so that passengers requesting assistance are treated with more consistency, dignity, and sensitivity in future.

The worst customer service, ever. Once you bought the ticket, you end up frustrated, no customer support about the ticket. One time in my life only.

I booked and paid for an airfare LAX - LDN. No booking confirmation was received so I rang Virgin to enquire why I did not receive the booking… Read more

confirmation. Virgin had no record of my booking and so I sent an extract from my Bank Account to confirm my booking. Virgin said that despite this, they have no record of the booking. I needed to take the flight and so Virgin said I had to pay again and seek a refund afterwards. The flight was on March 7 and I then claimed my refund. To date I have not received my refund and have even engaged my Bank to assist. My Bank has been in touch with Virgin but still no refund. It is coming up to 2 months now and I am now worried. My advice is to get a booking confirmation from Virgin Atlantic once you have made your payment. Even if you get a verbal confirmation it is better than no confirmation at all

Subject: Disappointing Business Class Experience and Seating Issues on Recent Flights I am writing to share feedback regarding our recent Business… Read more

Class travel on Malaysia Airlines. Our itinerary included flights from Perth to Kuala Lumpur, Kota Kinabalu, Ubon Ratchathani, Bangkok, and return. While two couples traveled together, our experience was significantly marred by aircraft standards and a frustrating seating layout issue.

First, the Business Class cabin—particularly on the Boeing 737 MAX 8—is simply not up to standard. The seats were very average and uncomfortable for a premium fare. An upgrade of this fleet is urgently needed if Malaysia Airlines wishes to meet modern customer expectations.

Furthermore, we experienced highly frustrating seating changes. Despite booking well in advance and selecting seats together, our seating was altered without our consent, separating us from our spouses. Even though each couple shares the same surname, we were split up on several legs. When I raised this with ground staff in Kuala Lumpur, Kota Kinabalu, and Bangkok, I was told nothing could be done on the ground and that we had to sort it out ourselves onboard. Consequently, we had to rely on the kindness of other passengers to swap seats so we could sit with our wives.

The saving grace of our journey was the staff. The onboard crew and overall service were very good in all aspects, demonstrating excellent professionalism despite the equipment and seating challenges. However, given the price of Business Class, the sub-standard seats and the stress of disrupted seating made this a very frustrating experience.

Absolutely disgusted with AirAsia and the way they treat customers dealing with medical conditions and urgent refund requests. What should have been… Read more

a straightforward and compassionate process turned into weeks of stress, conflicting information, delays, and zero accountability. Customer service was cold, dismissive, and impossible to deal with. Every response contradicted the last, and no one took responsibility.

Trying to resolve this while already dealing with health issues made the experience even worse. Instead of support or understanding, I was met with generic responses and constant runarounds. It feels like once they take your money, customer care no longer exists.

The Airline Ombudsman seriously needs to investigate AirAsia’s refund handling, customer treatment, and compliance processes because no passenger should be treated this way — especially vulnerable people facing medical circumstances.

I would strongly warn others to stay away and think carefully before booking. If something goes wrong, don’t expect empathy, transparency, or proper assistance

My experience with Etihad Airways has been extremely frustrating and stressful, especially due to their poor customer service and faulty online… Read more

system.

Our flight was cancelled, and we immediately tried to contact customer service. However, we received no response for hours. Their AI chat system simply redirected us to their website instead of providing real assistance.

When we attempted to use their online option, we encountered a serious system glitch. While entering the departure date, the system automatically completed the booking incorrectly. We tried multiple browsers, but their feedback/complaint page also produced errors. We even took screenshots showing different behaviour across browsers.

Despite clearly explaining this issue, Etihad refused to help and insisted that we must “prove” the website problem. I am not sure what more a customer is expected to do beyond providing screenshots and detailed explanations.

Because of this situation—and since our holiday was already booked—we were forced to purchase a new return ticket at our own expense.

What is even more concerning is that:

There is no proper contact method in Australia They claim even authorities like NSW Fair Trading must contact them via their chat system Their chat system takes hours and does not resolve issues They shift responsibility to the customer instead of addressing clear system problems

This creates a situation where customers are effectively left without support or a fair way to escalate complaints.

Overall:

Flight cancellation with no timely support Faulty and unreliable online booking system Refusal to acknowledge or investigate technical issues No proper complaint handling process Significant financial loss for the customer

I strongly warn others, especially Australians, to be extremely careful when booking with this airline. If anything goes wrong, you may be left with no help and no accountability.

I will not be using Etihad again.

Extremely disappointing customer service from Batik Air. I spent 154 minutes on the phone trying to sort out a baggage issue and still could not get… Read more

a clear answer. On 31 March 2026, their AI support gave conflicting advice, first saying the booking did not specify baggage, then saying the Perth to Denpasar flight had 20kg, then saying the same rules applied to the return flight. Later that same day, Batik Air customer service emailed saying the outbound had 20kg but the return had no checked baggage allowance at all.

Because Batik Air failed to properly process the baggage, I then had to pay AUD 1,251.00 on 2 April 2026 for what should have been the original requirement of 20kg each way, and then another AUD 1,080.00 at the airport on 6 April 2026 to get the baggage on board because the fees customer service said were processed had not actually been processed.

Now I am being told I may have to wait up to 30 days for a refund, and even that refund amount appears to be incorrect. Very poor systems, very poor communication, and a completely unacceptable customer experience.