Best International Airlines in South Australia Adelaide

Just finished an Australian Trip a Deal holiday. 4 flights with China Southern, 2 international and 2 domestic. Flights were on time and safe. Always… Read more

flown with Qantas and Emirates and didn't understand why people give airline food a bad time. I now understand. Food was hot and filling but I'll leave it there. Snacks and drinks outside of food service time were generally unavailable. Beer served at room temperature. Staff were generally efficient but tended to be rude and abrupt. Movie selection was basic at best. In my experience it is the Jetstar of China - a bus with wings and that's about it.

Had a pleasant flight, was on time, friendly staff and really enjoyed the food on flight. No problems experienced. Show details

Originally we were meant to fly the 787 and as i was travelling with a child and infant, i had booked and paid for the front row seats that had more… Read more

leg space and bassinet. However the plane was changed to an A320 without notifying us until 5 days out when i was told of a retime to an hour later and had noticed then we were changed to their A320. I was automatically given the row 28 ; i was happy with that as that has plenty of legroom. I was told 48 hours out that i had to change to row 23 as infants werent allowed in the exit row ; obviously this didnt have much leg room at all and there was no option for the bassinet (though at this point it the bassinet wasnt a high priority as our infant we found out didnt like the bassinet anyways). By this time rows 21 weren't available anymore. I had asked for an explaination and some sort of apology for this issue in any form but was met with the standard "too bad" spiel.

I have always given good feedback and encouraged people to fly RBA as an alternative to the airlines flying out of Australia due to the lower costs, professionalism of the ground staff and courtesy /friendliness of the air crew ; this experience has however changed my view of RBA for the worse.

its hard enough to convince people to fly a dry airline with little to do in Brunei as a stopover) and they forever are losing a customer to Singapore Airlines despite the longer flight time with them.

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Booked premium economy class flight for family trio from Melbourne to Taipei on China Airlines official website. A week before departure, notified… Read more

with aircraft change and moved our booking to economy class. Customer service wasn't helpful at all. Had to pay more to change another flight with premium economy, which also impact our trip plan to arrive two days earlier, and we had to pay 2 more day's hotel . Premium economy seat is not comfortable in terms of spacing and how it is designed. Quite disappointed fly with them.

I had a very positive experience with Xiamen Airlines. I made an error on my booking. They were extremely helpful and fixed my issue without any hassle. Would recommend. Show details

I spent nearly a month (over 3 weeks) trying to resolve an OTP problem on Singapore Airlines’ app/website that blocked me from verifying/updating my… Read more

KrisFlyer profile. I tested across devices and connections (app + laptop website; Wi‑Fi + mobile data) and repeatedly requested new OTPs.

I provided a strong troubleshooting clue: OTP worked under “Manage Booking → Update passenger details,” but failed every time under “Profile → Update profile information,” and “OTP via email” was greyed out/unavailable in that profile flow.

Despite this, support responses were largely copy‑paste scripts (check spam/junk, network issues, contact mobile carrier, try again, change number) and repeated requests for screenshots, without a clear technical fix, meaningful escalation outcome, or ETA. With an upcoming flight, I needed this resolved. It never was.

Booked business class flights from Perth to Las Vegas through Hong Kong and Tokyo and return through sa Francisco back to Perth We gave them 11… Read more

months notice and to start with we had a few flight changes BUT as it got to 5 months before we flew we had cancelled or changed flights These changes would be in excess of a booked 3 hour lay over to 24 hour lay over meaning all flights gave to be changed After sorting this 3 weeks later they did it again Another 2 hour telephone call to sort this And now 4 days later cancelled flights again I fly 6 times a year internationally and no other Airline has done this before Disgusting treatment from a 5 star airline especially for business class customers

I would give half a star if I could. Tried flying with them twice now, and was disappointed big time as they failed miserably. From communication to… Read more

service on board. I do understand it is a semi budget airline; however their level of services are not worth the money spent. 5 days prior to my flight, I received a letter to pay to upgrade our seats, however we never received a notification that our flight had changed dates which is a quite crucial detail to not notify your passengers about.

Emirates is a total disaster from the leadership down to their ground staff. I heard it was a world class airline so I upgraded my flight to fly with… Read more

them but after 1 flight with them, I conclude that they are truly worst than a budget carrier.

Firstly, I received a horrendous customer service provided on-board flight by [Name Removed], a cabin supervisor who was unable to manage a difficult passenger sitting on the other end of my row who was trying to take a nap at 5pm, so he came up to me to command me to close the window shades. I explained to him I was feeling unwell and wanted to leave it slightly open (1/4 open and 3/4 closed). He refused! He said that there’s another passenger across the aisle that is complaining and since that person is from my country, I should comply with his request. Only when I repeatedly ask him if I fainted on board, would he be responsible, did he say it was my right to leave the window shades open and he will handle it with that lady. Many people had their window shades opened and the rule of the thumb is anyone sitting beside a window decides if it gets to be open or close. Mine was three quarter 3/4 closed.

Does it make sense that instead of forcing me, he should have given her an eye mask instead? Why is a cabin supervisor passing his problem to me.

Secondly, Inefficiency of Customer Service Team with replies almost only once a month.

Upon arrival, I noticed damage made to my luggage. My flight landed in Singapore on 29 Dec 2025, I wrote in on 29 Dec 2025, received one reply on 29 Jan 2026 and the next reply on 23 Feb 2026 with only a partial reply on both emails.

I asked the customer service staff Najma a simple question 5 times but up till the end of March 2026, I am still unable to get my refund or an answer.

I had to fly home with a recently fractured foot, and this airline was incredible. Very supportive, wheelchair support given (including during a… Read more

quick transit through China where I was rushed through security) and on both flights they moved my seat to allow me extra legroom. I am very grateful to have flown with such a great airline.

5 Months after an international flight cancellation a few hours before departure from Frankfurt to Hanoi and after many emails to the 'correct'… Read more

people within Vietnam Airlines, nothing but 'we will/are looking into your claim for monetary compensation that is due to you'. This, after 10 years of flying with Vietnam Airlines to and from Europe who we have recommended to many despite the reviews on this page.

They even not refund 50 dollars credit from pandemic. They are so broke

Amazing service. They offer pre-ordered Kosher Meals. They supply a blanket and a small pillow. Thankyou. Show details

My flight from FTW to BNE via LAX was cancelled with an alternative flight provided for me which required me to make my own way from Texas to LAX, a… Read more

17hr drive. They were unable to provide me a flight back to Brisbane via Sydney because one sector didnt have any economy seats left. Ended up going to FTW checking in and my flight changed yet again after my 3rd option was cancelled. My luggage left on the apparently cancelled flight, then I boarded the flight I originally asked for which was approximately 25% full. Lodged a formal complaint through Qantas, never received a reply but I eventually got my luggage back and got home.

Much better than expected – Took a flight from Seoul to Shanghai December 2024 and was pleasantly surprised. Airbus A320. Nice clean plane and comfortable seating, friendly… Read more

helpful flight crew, awesome tasting meal service and everything on time with no delays. Great value for money too. Couldn't ask for more than that.

Only downside is their app is rubbish.

Would not hesitate in flying with them again.

What a pathetic airline. Charging $25 per kilo of excess carry on luggage. I sincerely hope Jetstar goes bankrupt as soon as jet fuel becomes scares.… Read more

It doesn’t deserve to be in business. Where are all the reimbursements for people like me who travel regularly and regularly get delayed b y upto 3 hours on the way to the Gold Coast. Without a word of explanation or an SMS no courtesy for customers. Jetstar be gone!

I should have googled and find this reviews before booking. As an aircrew before, I must say they do not abide in aviation regulations. Splitting… Read more

elderly and minors from family and were unwilling to help coordinate the seating until you stress on the emergency responsibility. They are NOT budget airlines and yet wanted to taxed on passengers that pay slightly cheaper fees. Their trick was for you to book from third party airlines like agoda which relatively look cheaper but you cannot book seat through the app or add any baggage allowances. We were travelling family of 10 on transit from fukuoka to Bangkok. Their staff marked us when I commented on the aviation regulation of splitting minors and elderly in their 70s and 80s away from travelling family members and they created hell for us. In fukuoka airport there were only 3 checked in counters with 2 assigned to their platinum and gold passengers and 1 economy class. Ended up they used all three counters for their members and made economy non members waited for more than an hour as they need to serve their demanding priority members. When it was our turn, they rushed us to quickly make decision and treated us badly and made us pay nearly 900usd for 11kg access and rushed us to pay. They are obviously very racist as the earlier preferred passengers took nearly 30 mins to checked in with loads of huge baggages they were treating them like GODs. I am writing for those budget constrain customers.... do reconsider the airline before booking. Cos not many can afford or willing to pay for adhoc ridiculous fees and we need to consider this before jumping on airline offers. We pity our folks. Long transit and yet have to go through HELL queueing for long hours despite their age. They are no longer practising the good culture they used to have. Very pretentious I must say! Oh yes, those youtubers and tiktok good reviews on them may not be entirely accurate as most time they knew or recognised them and treated them extremely well for good reviews. Cheers.... my two cents. P/S They don't deserved a single star in my opinion. 6 of our family transiting to PEN from BKK with 2 elderly and 1 minor were treated rudely when my sister were trying to get help. And when she tried to take photos as evidence they were shouted. More accurate reviews: https://www.trustpilot.com/review/www.thaiairways.com

Qatar are one of the few Arabic States that are procrastinating on cancelling flights due to the war with Iran. They are only cancelling flights a… Read more

couple of days before travel which give travellers absolutely no chance of making other arrangements for their booked holidays. Certainly won’t be using them again. Emirates on the other hand are cancelling flights 4 weeks out giving their customers a fighting chance of making other arrangements or going to a different destination.

1. This is the last time I will fly with United Airlines; I will never fly with this airline again. On June 28, 2025, my mother and I flew with… Read more

United Airlines. We checked in at Terminal 7. After checking in, we were supposed to go to Gate 77 in Terminal 7, but when the staff gave us our boarding passes, the gate number 68B was not yet updated. I checked my phone and found that the departure gate had changed from gate 77 in Terminal 7 to gate 68 in Terminal 6, which caused me 30 minutes of trouble resolving the gate change issue. Ultimately, it took me another 30 minutes, a total of one hour, to get to the correct gate, arriving exactly one hour before departure. On flight UA 32 from LAX International Airport to Narita International Airport, I was extremely disappointed. Two flight attendants, one male and one female, were very unprofessional. The male flight attendant acted angrily when I requested more water and did not treat customers respectfully. The female flight attendant used her foot to adjust the pillow on the seat, which was very unsanitary, instead of using her hands. Afterwards, I had a 6-hour layover in Narita before boarding ANA flight NH 833 on June 29, 2025. I found the non-Japanese flight attendants to be very polite and friendly when my mother and I requested drinks. That's why my mother and I always choose ANA airlines from LAX to Saigon; the non-Japanese flight attendants are always polite. I have flown with ANA four times: from LAX to Saigon in the fall of 2023 (twice) and twice in 2025. ANA airlines has never disappointed me. This is the first and last time I will fly with United Airlines from LAX International Airport to Narita, Japan. 2. It's too late for apologies, and I will not accept United Airlines' apology for ruining my summer trip. They changed the boarding gate for my flight on June 28, 2025, and the male flight attendant on United Airlines flight UA 32 was disrespectful and treated me poorly when I requested more water. The second flight attendant kicked my seat with his foot, which was very unsanitary. In addition, there were many cookie crumbs and black beans in the corner of my seat (33J). My mother's work in Vietnam was urgent, and she only bought the ticket three days before the flight (June 25, 2025). She bought the ticket from United Airlines because ANA Airlines tickets were sold out (United Airlines is a partner of ANA Airlines). The ANA Airlines flight attendant on flight NH 833 from Narita to Saigon was very polite when I requested water a second time.

3. My mother and I are Vietnamese. This is the first time I've seen a United Airlines flight attendant get angry when I requested more water. Oh my god, especially kicking the seat instead of using their hand. I used to fly Vietnam Airlines when I was a child, on flights to Los Angeles and back to Saigon. I have also flown Cathay Pacific Airlines four times (2017, 2019), Eva Air once in 2018 (the airline my mother and I took to immigrate to the US), Korean Air twice in 2022, and ANA Airlines four times (twice in 2023, twice in 2025). I have never encountered a rude flight attendant when requesting extra water, even on domestic Vietnam Airlines flights (my sister frequently flew Vietnam Airlines from 2012-2017 during her five years of studying in Singapore, and my father, a tour guide in Vietnam, also frequently flies Vietnam Airlines).

They were late in departing a city as they missed landing time in the arriving airport. However, they ensured we did not miss our next connecting… Read more

flight with our baggages transferred in less than 5 minutes time. The stewardesses were great and welcoming. The foods were tasty. Qantas (and Jetstar) is a big embarrassment by comparison. I'll be using it again when going to SE Asia.

It is the first and last time I will fly with Virgin Atlantic. We flew Virgin Atlantic from Brisbane to London Heathrow, first leg was through their… Read more

partner airline Virgin Australia to Sydney, then Virgin Atlantic from Sydney to London... but all was on the same ticket with luggage straight through to Heathrow except on the way back, pick up luggage in Sydney arrivals and recheck for the domestic leg back to Brisbane. ***The Kids Meal Debacle*** On every leg we had booked for our son to have the kids meal as he was a toddler... Sydney to Hong Kong (1st sector), kids meal comes out with a big "C" for child written on it; and then ours came out... and they're both identical, chicken curry! Child doesn't want to eat it. Next leg was Hong Kong to London, again kids meal and adult the same! Beef Stroganoff! and Child doesn't want to eat it. Every kids meal was the same as the adult meal on all sectors there and back...and a hungry child on each occasion who didn't like the food and I can't blame him. Even when we checked with airline before each sector on the way back and we were assured that my son was getting a kids meal... each time an adult meal came and was being passed off as kids meal. Nothing says your a valuable customer like been ignored... welcome to Virgin Atlantic. ***The Lost Luggage*** On arrival in London, my luggage didn't turn up on the carousel. I report it to Virgin staff... "No problem Sir" I hear... tap, tap, tap on the computer "we have no record of your luggage arriving in London Sir". You are entitled to get X pounds amount of emergency supplies and bill this back to the airline. "When are you flying back Sir"... I told them in just over a month... tap, tap, tap on the computer to check my return date. I got told to wait until I got back to Brisbane to submit a claim form to airline for my emergency expenses... given some paperwork, a nice smile and sent on my way. Next stop Wales... several hours later and just getting past Cardiff I get a phone call from the airline, they had found my luggage and could courier it to me immediately... they would even get it to me that evening (it's a Monday)... or I could come back to airport and collect it. Send the courier I tell them... I wait, and I wait and I wait. No courier... I ring back the airline the next morning and I ask what is happening... I'm informed that the courier has 24hrs to pick up the luggage after the airline informs and they just picked up it up an hour ago. Are kidding me! you told me I would get it last night..."Well Sir, I'm confident you will receive your luggage this afternoon"...I wait, and I wait and I wait. No courier... I ring back the airline, "Please, where is my luggage" I ask... "It is with the courier Sir... they have 48hrs to get it to you AFTER they pick it up," the airline says. "Are you kidding me! So I will have to wait up to Thursday" I ask... "Well yes Sir" they say... It took 3 days to get me my luggage back to me, and I was only four hours down the road from Heathrow. I wasn't allowed to even go back to Heathrow and collect my luggage from the airline... because they didn't have it, nor could I get it from the courier... because I wasn't allowed to be told who they were for privacy reasons. Are you kidding me!!! Then when I got home to Brisbane my expenses claim (I sent it off within a few days of getting back) was rejected by Virgin Atlantic because I exceeded the 21 day limit in which I needed to get my claim in by... were you going to tell me that Virgin Atlantic!!!... they claimed their hands were tied because as much as they would love to pay my emergency expenses... it was illegal for them to do that under the "Montreal Convention". There are so many expletives I would like to use to describe Virgin Atlantic right now but that would be wrong and this post would be taken down if I did so I won't say them. However, nothing says you're a valuable customer like being mocked... welcome to Virgin Atlantic.

Then there was the "delayed flight into Sydney, Virgin Atlantic ignoring us AGAIN and Qantas helped us out but we still missed our connection by 3 mins" debacle (big shout out to Qantas for your help... we weren't your customers but you still helped).

...or....

the "busted luggage on the arrivals carousel in Sydney but you're rushing against the odds to catch a connecting flight and don't have the time to lodge the damage with Virgin Atlantic so now they are laughing in your face" debacle.

...or...

the "we all saw you palm fist push an elderly man into his seat five rows in front because the cabin crew were late to start boarding and were now late to leave the gate and he was "holding" them up" debacle.

So is it any wonder that we have black listed Virgin Atlantic for our airline choice... and I will ALWAYS actively encourage others to fly ANY other airline but Virgin Atlantic! NEVER... EVER... fly Virgin Atlantic.

I am writing to express my extreme disappointment and continued distress over the appalling treatment my family and I received from your ground staff… Read more

on 1st March 2022. The agony and trauma from that incident remain fresh to this day, and it is deeply disappointing that SriLankan Airlines has still not provided any resolution, acknowledgement, or apology despite being clearly at fault. On that day, we were denied boarding on our scheduled flight on the grounds that my 8-year-old son did not have a PCR test, even though at that time, children of his age were exempt from such requirements. Despite this, we immediately arranged for an on-site PCR test through Histopath at the airport and presented a negative result well before the check-in closed. Shockingly, we were still refused boarding — seemingly because the ground staff’s ego was hurt, not because of any legitimate procedural issue. After being turned away, we spent hours on calls with both SriLankan Airlines head office and our travel agent, who confirmed that we had been approved to fly on the next available flight (2nd March at 12:30 a.m.). However, upon arriving at the airport, the ground staff again had no record of our rebooking. We were left stranded for hours, emotionally and physically exhausted, while your staff blamed each other instead of helping. Eventually, one compassionate staff member took pity on us and offered to make a new booking—but only if we paid an additional AUD $5,528. We had no choice but to comply, as we were desperate to travel and could not afford to remain stranded indefinitely. On top of this, we lost our TRS refund claim worth AUD $620 and our connecting flight from Delhi to Jammu worth AUD $350, bringing our total financial loss to approximately AUD $6,500. What made this situation even more unbearable was the arrogant and inhumane behavior of your ground staff. When my son, who was terrified and crying, tried to understand what was happening, one staff member mockingly remarked that we should “stop playing the victim card.” This was not only unprofessional but deeply insensitive, especially as I had already indicated in our booking that my wife suffers from OCD and severe anxiety, and required special assistance. Instead of empathy, we were met with humiliation. The inconsistency in how your staff handled the situation was shocking — one team went so far as to delay the next flight by one hour to accommodate us, while another treated us as if we were at fault. This level of discrepancy and lack of coordination is unacceptable for an international airline. We have multiple witnesses (both passengers and airport visitors) who can testify to the events that took place on 1st and 2nd March 2022. Before escalating this matter to social and public platforms, I urge SriLankan Airlines’ senior management to take this issue seriously and provide a formal explanation, apology, and reimbursement for the losses incurred due to your staff’s negligence and misconduct. This incident remains one of the most distressing experiences of our lives, and the lack of response over the past years only adds to the trauma. I expect to hear from your leadership team urgently with a clear plan for resolution. Reference: CMB/P/IW/2022.03.09/10198 Booking Reference: RA8711353 m

Flight business Lax -Sydney LAX lounge: tried the new lounge where Tiffany provided great service, advice and really went above and beyond to make… Read more

the experience the best it could be. The manager Chris was also fantastic and helpful. The lounge is new, fresh and everything is food, drinks, showers and wellness area were all great. The flight: crew were professional, friendly and engaging. However the food was a real let down for both my wife and I. Ordered in advance from the minimal options offered. Presentation was nice but food was inedible. Asked for hot chocolate - don’t carry it. Seats were comfortable and able to sleep. The plane catering section needs to communicate with the lounge catering system for tips on quality food. No wifi available. It was offered but did not work for the whole flight. After service: non existent. Still waiting for point for travel to be allocated. Also delta please close another partner for connections in Sydney - Virgin and the process are really letting you down.

I would like to express my sincere gratitude to the Fiji Airways check-in counter customer service representative (unfortunately, I didn’t catch… Read more

their name). Today, my mum travelled from Nadi International Airport, Fiji to Sydney, and it also happened to be her birthday. To our surprise, the staff at the check-in counter upgraded her to a complimentary business class ticket. She had no idea until she boarded the plane, which made the experience even more special. She had a truly beautiful journey and was very well looked after by the Fiji Airways crew throughout the flight. This thoughtful gesture meant so much to her and to our family. Bula Vinaka to the entire Fiji Airways team for making her birthday so memorable!

​If you value your health, or the health of your elderly or disabled family members, do not fly Scoot. ​My father—a disabled passenger—suffered… Read more

severe food poisoning after eating the "Kung Po Chicken" on a Scoot flight. When we reported it, Scoot spent four months sending automated "we are busy" emails before finally hiding behind a "batch test" to claim the food was safe. ​The Reality of Scoot’s "Service": ​Zero Empathy: They ignored the fact that a vulnerable man was acutely ill in a developing country. ​Tactical Delays: They waited until it was impossible to provide medical "proof" before demanding it, then used that lack of proof to close the case. ​Corporate Gaslighting: Their "Resolution Manager" essentially told us that since the factory was clean, my father’s illness didn't happen. ​A budget ticket shouldn't come with a side of gastroenteritis and a four-month lecture on "Container Security Tests." They are a faceless corporation that views their passengers as cargo, not customers. Avoid at all costs.

The worst airline experience I've ever had. The rudest service you can ever imagine. Terrible food and not enough for all passengers. If you don't… Read more

speak Chinese, don't expect to understand their English. From observation of service with passangers, I am %100 convinced they are highly racist to white people. The only time I witnessed them smile is as I was leaving. AVOID AT ALL COSTS!

Enough reason why dont fly with Malaysian Airline, even its cheaper and direct flight for my destination. eventually cost me more.. how ? 1) always… Read more

running on delays 2) Baggage's never transfer to connecting flight 3) Damages to bags as well as inside items 4) Airport customer service is absolutely unprofessional. latterly shouting on customer like airlines is paying customer for fly with them 5) Baggage access time no compromise with safety but happy to take money for extra baggage's 6) In site plane, WIFI system is terrible as well as food 7) No matter how many time you simple ask for a water but you have ask for 4-5 times than only you eligible for water 8) Business class like first 3 to 4 row with curtain with economy.. I mean seriously is this first class/business class 9)if you travelling with family than all family member are seating from front to back any where with stranger. even 3-4 years kids are allotted different seat from parents and they cant do anything as all seats are booked with paid fee. 10) baggage's not receiving on time as promised but the Airline staff arguing with customer and unprofessional response e.g. Do whatever you like..... I don't care I am the manager here

I thinks this Airline should ban in Australia as not meeting any standards

My family traveling today by Air Asia, they having really bad experience about this air line, very poor customer service however Airline is paying… Read more

their crew member to serve and obviously they no need to pay more to improve customer service, They are selling water and tea in Aeroplane which is first time i heard in my life, Flight is delayed too. If airline gives competitive rates then it does not mean that customers do not deserve anything, Secondly family have to pay extra if they wants to sit together, Come on. This is ridicules. At least I am not going to travel by Air Asia in Future, where my family suffered for minor things. I do not have videos for poor customer service, i attached a video where they waiting at Airport for next Flight Thank you for your this great service. Asif Moosa

Etihad was extremely unhelpful during the Iran war disruption. Wait times were long, which I can understand, but the airline kept directing customers… Read more

to its website, even though the website had little real ability to make meaningful changes. The only practical option available was to cancel.

The bigger problem is that Etihad takes weeks to refund points after a cancellation. Not minutes, not hours, not even days, but weeks. That meant I couldn’t rebook onto a new flight when I needed to, because my points were effectively locked up the whole time. Most other airlines return points instantly, or at least fast enough that you can actually make new plans. Etihad doesn’t.

I called to try to fix it and simply apply the same points to a later flight, but because the booking had been cancelled, they said they couldn’t help. So the result was that both the points and money were tied up for weeks, making it far harder to deal with an already stressful situation.

Etihad is probably fine if nothing goes wrong and you never need to change anything. But if you need flexibility, or if there is disruption, good luck. The process is slow, unclear, and not customer-focused.

DO NOT USE BATIK AIR. I’m posting this so other people don’t go through the same ridiculous situation I just went through. I tried to change my… Read more

flight from next week to TODAY because of an urgent situation. There was clearly availability showing on the website, but the website kept giving an error with no explanation. On mobile, the site just kept redirecting me in a loop so I couldn’t change anything.

Then I tried to contact customer service — but there is NO WAY to talk to a human. I contacted the Kuching office and asked them to help me contact Batik Air, and Batik Air told them to tell me to contact them via email, feedback form, or WhatsApp chatbot. The WhatsApp chatbot then told me to go back to the website to manage booking… THE SAME WEBSITE THAT DOES NOT WORK.

So I called the Perth Airport office. First, they kept insisting I booked through a travel agent (I DID NOT and I repeated this multiple times). Then they finally checked and told me there was no availability — even though on my screen there clearly WAS availability. Then they told me I cannot change the flight on the website… SO WHY IS THERE A “CHANGE FLIGHT” BUTTON ON THE WEBSITE?

So let’s summarize Batik Air’s system: • Website doesn’t work • WhatsApp chatbot tells you to use the website • Office tells you to contact KL customer service • There is no way to call KL customer service • Airport staff refuse to help

They just send you in circles until you give up.

One of the Perth staff even told me I was being “unreasonable” and then pretended the phone call dropped. Absolutely unprofessional.

Never again. If you value your time, money, and sanity — avoid.