Best Energy Providers

Great service over the phone and Nev was fantastic with her communication. Show details

Origin claim to not know what prices will be offered next week! Vic middle of day free power is about to start but they arent telling us that we need… Read more

to apply and change our energy plan and claim to not know what the plans will cost is just 1 weeks time! They dont want us to take time to compare plans and work out what best suits us!

Although I’m new to Globird Energy, I’m already very impressed with the fast and prompt service, as well as the helpful and proactive approach of… Read more

their sales team, especially Luke. Thank you again, Luke, for actioning my request so quickly and making the process so easy!

This company will tell you no obligations and 10 day cooling off period all nonsense and will try to extort you for hundreds of dollars complete scam company most of these reveiws are fake. Show details

Excellent experience dealing with 1st Energy. I would recommend this company to everyone Show details

Kleenheat has been very helpful in providing information and direction to open an account and the process is so easy stress free conversation. Thank you very much for the support Show details

Not a good experience thus far. My system and setup: 10kW rooftop solar almost perfect north and unobstructed, Powerwall 3 and an EV. Big electric… Read more

hot water tank under the house so well insulated, electric oven (these are power hungry), gas cooktop and 3 phase power. We have a big home in the sense we use a lot of power - 6 people, a pool, a/c. Firstly the good: The app is very handy .

Transparency of wholesale prices and feed in tarrifs is great.

The concept of 'maximising savings through shifting your usage' to outside peak where possible is smart and makes sense as well as the concept of controlling solar and battery use for maximum financial gains. The bad: So many times I would look at what it was doing and it was costing me money. For example:

Winter months - not much solar, pricing during the day at off peak was somewhere between $0.15-$0.24 per Kwh. Even if I produced no solar and simply charged the battery during the day at these low rates, I would have saved in the evening when the rate was usually $0.54-$0.64 per Kwh. This peak rate is from 3pm to 9pm at night and we would normally drain our battery almost completely during the evening. There was usually a 2.8 to 3.5x price differential and Amber smarts still couldn't take advantage of this by charging my battery to max and then discharging at night when pricing was almost 3 times more.

Randomly exporting. Knowing how much power I use, I wanted our battery to be charged for the evening. I would look at the app at times and my battery is low and it's exporting to the grid! I have suggested to Amber to have a function to control exports to the grid to stop this as an override but the're isn't one so I was exporting at zero value or $0.02 max usually, and then paying $0.58 at night. It was absolutely infuriating.

It's supposed to use predictive weather to know solar production and adjust accordingly. On sunny days, it was drawing from the grid to charge the battery when solar alone would have easily charged the Powerwall to 100% and then some. Does what it should have in winter when there was no sun and then in sunnier times, wastes my solar.

There is more sunlight now (early Sep), my Powerwall is fully charged early afternoon, there is excess solar, and Amber is exporting it for almost zero return while my car is sitting at 45% charge. It should be charging the car!

I was told the system needed to 'learn' from my energy usage patterns so it coudl maximise benefits. I agree with that concept and perhaps I didn't help but even when I didn't intervene for some time, I've seen it export when it shouldn't, not import when it should, not charge the EV or battery when it should - it's been all over the place!

If they could actually fix these issues and have some other override functionality it would be a great product. I'll give it 'till end of summer to see if it's worth staying with Amber, however I feel I've become obsessive over checking the app every 10 minutes because it's done so many things which cost me money that for the insanity it's me causing alone, it may be time to end this experiment and go to a traditional retailer with fixed tarrifs.

I called for assistance regarding billing and lovely Ms Angelica did not disappoint, so grateful for she’s always ready to help. Show details

My home battery is still “not online” after over five months of back and forth emails and phone calls. Nor does it have a shelter as in contact.… Read more

Basically the installation has not been completed. Unfortunately after sales service is very poor with no follow up although promised.

⭐ 1 Star Very disappointing experience with OVO Energy. I was charged around $55 for only 9 days of electricity usage, even though nobody was… Read more

living at the property during those 9 days and the main electricity switch was turned off.

I contacted OVO Energy to ask why I was being charged this amount. Unfortunately, they could not properly explain the bill. The only response I kept getting was that it was based on an “actual meter reading.”

If the meter reading is genuinely correct, I would like OVO to clearly explain how this amount of electricity was used when the property was empty and the main switch was turned off.

I expected OVO Energy to investigate the situation properly rather than simply repeating that the reading was an actual meter reading. Very frustrating customer service and billing experience.

Don't sign up with this company. I wish I had checked their reviews before getting them as service providers. I'm a new customer and decided to move… Read more

to a time-of-use Sumo electricity plan after checking various providers on the Energy Made Easy government website. On my first bill, I noticed the periods of the day when they charge peak, shoulder, and off-peak rates are different from the charge windows advertised on their site (which redirects you to the Energy Made Easy website, which is the Australia-wide official listing of all the energy plans of all the energy providers at any point in time).

I contacted them by email (you have to wait, literally, hours to talk to them over the phone), pointing out the discrepancy and requesting them to recalculate the bill. After a whole week, they replied that "that is the price structure" and that they cannot recalculate the bill and change the usage charge windows in future bills to align with what is advertised on their website.

I'm contacting the energy ombudsman in my state and even consider pursuing a class action against them, as they must be using the same business practice with several unaware customers.

4 years customer with Diamond Energy and it's by far the best experience I've had with any electricity provider in Australia. The fact they only use… Read more

green energy sets the well above the rest even further.

Recently had a customer service experience with Ghouse and it was very helpful and professional.

Thanks again.

Hey Everybody, I had to contact Energy Locals about SA Power Networks compulsory upgrade to remote access smart meter----Nooo! Seen eastern states… Read more

consumers migrated to extremely bad time of use plans that group suburbs, as one time of use rate to the detriment of the frugal users being stung by the greedy monied users e.g. EV chargers sucking the grid....etc etc. However Jeremy Matubis (My Energy Locals consultant) listened to my rant, agreed with me, and assured me that my single rate plan has two years moratorium - ie no change for two years and that I can disconnect remote access. Bravo Jeremy, you made an old crotechty man happy. Two years gives me time to work out any possible upgrades (or downgrades) and navigate power systems better. Very Happy. Thankyou Jeremy Matubis of Energy Locals. Good customer support. Andrew Tucker

Exorbitant service fees coupled with incompetence and high tariffs. If you care about your finances you're better off shopping this essential service… Read more

around. When I was hit with a $1000+ bill for a 2 bdr apartment after being with them for 6 months I decided to leave them. They over estimated the final bill, made me take pictures of my meters and email them multiple times. I followed their instructions to the letter but they insisted I provide several pieces of additional information for them to adjust their final bill to me. Once this was adjusted I paid the final bill and THEN they took the original erroneous amount from my account despite me not opting for any direct debits in the past. I had to call to arrange a refund with no compensation at all. Just a sorry and a pat on the back as I leave this company forever.

Tldr: please avoid Dodo for your own piece of mind

No on time gimicks games – I am with Pacific Hydro with last one year. Straight forward electricity price. You no need to calculator for discount rates (one time pay), no… Read more

discount movie tickets-ETC. i am very happy with them. s.chitaranjan victoria

I have been a subscriber to this service for a number of years now, and I cannot be happier. I have saved over $6,500 since joining, and this has… Read more

more than paid for the annual fees I have paid over the years. I cannot recommend this service highly enough, and in this day and age, it has proven to be an enormous cost-saving service to help with cost of living challenges we all face. Full disclosure: I am not here as a paid advocate for the company, my review being 100% fully voluntary. But for those interested, there is an incentive offered which entitles you to receive some sort of initial discount if you use the code - [Content Removed] -. Well worth it, regardless of this offer.

⭐️ I am very disappointed with my experience with Arcline and the way my concern about my electricity meter data has been handled. I raised a… Read more

specific concern regarding the interval data for 17 August. The data showed 10 unusual consumption spikes, resulting in approximately 15 kWh being recorded for that day. I identified the individual readings from the CSV interval data and explained that these occurred at times when I was not using appliances.

My concern was specifically about whether these readings accurately reflected electricity consumed at my apartment.

The response I received did not address the specific 10 readings I had identified. Instead, it discussed my average daily electricity cost, historical bills, general household electricity consumption and appliances that can use electricity in the background.

These explanations did not address the particular interval readings I had disputed.

I subsequently reiterated the specific issue and provided the information again. The matter has now been referred to the Ombudsman, and I have requested that further communication regarding the complaint occur through the Ombudsman investigation.

This experience has significantly reduced my confidence in Arcline. Once the matter is resolved, I will be immediately changing electricity retailers.

I am sharing my experience because I believe customers should be able to raise concerns about unusual meter data and have the specific data they identify addressed directly.

Thomas was extremely patient and friendly while working with my aged mother to transfer her energy to Red Energy. Job well done! Michelle and Edda. Show details

The plan they roll you over to is so much more expensive than what they advertise for new customers. Not Australian owned. Show details

I experienced extremely poor service from this company and do not believe customer welfare was a priority for them. We were charged unexpectedly high… Read more

bills, and shortly afterward the business was sold to Origin without any recourse being offered to affected customers. We were also threatened with disconnection if payment was not made immediately, with no consideration given to our circumstances. In addition, the pricing charged was exorbitant. I would strongly advise against using this company.

Had to go with these guys as electricity was locked in with the unit. Worse customer service, ridiculous fees. If you have a choice avoid at all costs negative five stars Show details

It was a simple and straight forward process to get connected Show details

I would give 0 star if there is option. I signed up 3 months ago by clicking the promo link offering $300 credit for gas and electricity. I was told… Read more

the $300 will be credited to my account but after three month, nothing been credited to my account and they said I chosen wrong plan even in the previous call I was confirmed I would get the credit 90 days after sign up. Feel like there are catches during the sign up process.

Overall experience with customer service/support was very poor too.

Zen is the way to go – Highly recommend Zen. Great people to deal with, very professional. Now have a 16 panel system and my last monthly bill was $4.77. Total generation for the month of January 2024 was 1017kwh Show details

The Aurora+ app is a joke! When we moved into our house we noticed unusually high bills, we connected with Time of use tarriff. The bill prompted us… Read more

to change tarriffs to a flat rate, then after a lot of watching the app power trends we identified our meter tarriffs were backwards. This was rectified by the meter contractor. We then put a solar panel installation on to lower the bills and new heat pump and hot water timer, yet the bills seem to be growing. We are always in credit within the app and yet the amount deducted daily and usage daily aren't lining up, now that they've increased price per kwh and lowered feed in tarriff its time to look for someone else to provide power. The customer service agents must have a prerequisite to not read enquiries as they respond with emails that dont answer simple questions. There is no way via the app to accurately work out the funds in and out.

Poor Quality without warranty service – The panel is broken in three months after installation. They refuse to replace it and blame you broke the panel. My friend also chose this company,… Read more

they did not link to electrical grid. One year later, my friend found out after checking electrical bills. They also refuse to provide any compensation. NO product warranty and performance warranty from this company!

Terrible customer service - they will increase your prices and decrease your feed in tarriff. would not recommend Show details

This company deserves zero stars! I’m extremely disappointed with Agas. I called customer service before 7am AEST to place an order and was… Read more

specifically assured that my gas bottle would be delivered the same day. I relied on that promise, only to arrive home after 6pm and discover that no delivery had been made and no one had bothered to contact me. Also, I’ve arrived home too late to speak to anyone as their office is closed.

If Agas had simply been upfront and told me they couldn’t guarantee same-day delivery, I could have made alternative arrangements and gone elsewhere. Instead, I was given a clear commitment over the phone and left without hot water or gas.

This is extremely poor customer service. Don’t make promises to customers that you have no intention, or ability to keep. If you can’t provide the service, be honest about it so customers have the opportunity to make other arrangements!

Energy Australia is the most expensive energy and gas provider. They charge me $ 28 extra for 2-3 days overdue. Absolutely disgusting. Show details

Been with Lumo a year and ok until had to update plan for the next year. On 14 Sept 2026, I called Lumo and asked to switch to a flat rate plan. Lumo… Read more

representative was named Vinky. We agreed all the conditions etc. He said contract etc would be emailed to me. Today is 18 Sept and still nothing received. Looks like I will have to repeat the whole lengthy process! (I tried to check my account online today but after login and verify, just get an empty screen.)