Best Energy Providers
Energy Locals 🏆 2026
Just wanted to say that the customer service person I spoke to today (Marion) was exceptional, I had a overdue amount that needed urgent attention,… Read more
she not only informed me of payment options, but she spoke to her supervisor, after our call, rang me back later in the day (she did not have to) to inform me that there was a solution to resolve my overdue amount.
I felt I was heard and that Marion understood my circumstances and she went out her way to assist me in resolving my issue.
Great customer service Marion, courteous, informative, empathetic, thankyou, keep up the excellent work.
Joe.
Origin Energy
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I have had THE best customer experience with Origin. I called re my account and both Montana and Sam were truly amazing. Montana persisted with… Read more
trying to reach me when our communications crossed over. She emailed to say she would call and she did. I also spoke to Sam today who was equally superb in her customer service. Well done team!
GloBird Energy 🏆 2026
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I had a request that needed to be handled by customer service. It was all sorted within the hour of sending an email. Thank you Gracie from the Customer Service Team. Show details
CovaU 🏆 2026
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Terrible customer service Offering a 'rewards' program the staff knew nothing about, I could not get any sense out of anyone so gave up. Then when I… Read more
moved to another provider, threaten with 'action' via a collection agency because I hadn't paid my bill. The joke is my bill wasn't even due for payment when this threat was made.
I was only with them for a few months.
1st Energy
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I found the process ok and I understood what was explaned to me. Show details
Kleenheat
Factual and to the point. Stated my options clearly and ensured I was satisfied with the result before terminating the discussion. Show details
Amber Electric
My experience with Amber's onboarding process has been disappointing. It takes a significant amount of time to address even minor enquiries, often… Read more
requiring repeated explanations and follow-ups. I had expected a more streamlined and supportive experience.
Arc Energy Group
I called for assistance regarding billing and lovely Ms Angelica did not disappoint, so grateful for she’s always ready to help. Show details
Smart Energy
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Ethan was great to work with. Solar System is exceeding expectations. Show details
OVO Energy
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Tried to sign up. 10 minutes before i finally got to speak to someone who took 4-5 minutes to respond to each question. When i said I would post a… Read more
review on their customer service, they just ghosted me and ended the chat. I jumped on here to read reviews I'm so glad I didnt sign up. Comparison site has an 80% plus customer satisfaction rating. Done by bots maybe?
Diamond Energy
Friendly service, answered within 15 seconds of calling, local call centre, couldn't recommend more. Show details
Sumo Energy
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Extremely disappointing customer service, poor communication and lack of accountability. I have had an extremely frustrating experience with Sumo… Read more
Energy regarding the closure of my gas account.
I initially requested a gas meter lock-and-plug on 7 September 2026. Despite being told that the service order would be arranged within days and the work completed within the expected timeframe, nothing happened for weeks.
I had to make repeated follow-ups with Sumo Energy, only to encounter further delays and poor communication between Sumo Energy and Multinet.
On 22 October 2026, I lodged a formal complaint via complaints@sumo.com.au, but received no response.
I called Sumo Energy again on 26 October and was asked to leave my contact details for a callback. Natalie from Sumo eventually called me on 28 October and advised that she would initiate an internal review to investigate what had gone wrong. She suspected that the distributor had failed to update the lock-and-plug status after completing the work.
However, this explanation was contradicted by Multinet's subsequent written confirmation on 29 October 2026.
Multinet confirmed that its contractors had successfully installed the lock on my gas meter and that the service order information (SO 100101064571 MGDE AML) should be visible to retailers within two business days.
To make matters worse, even after Multinet had rectified a reported gas leak and completed the lock-and-plug work on 13 October, Sumo Energy continued to send confusing communications about the status of the request.
What is particularly disappointing is that, as of today: - I have received no response to my formal complaint lodged on 22 October. - I have received no update whatsoever on the internal review Natalie promised on 28 October. - Nobody from Sumo Energy has proactively contacted me to explain what is happening or when my account will finally be closed.
Absolutely nothing. Just crickets!
The entire process has involved unnecessary delays, repeated calls and follow-ups, unanswered complaints, poor communication and a complete lack of ownership.
As a customer, I should not have to spend nearly two months chasing an energy retailer to close an account after requesting disconnection of the gas supply, particularly when the distributor has already provided written confirmation that the work has been completed.
Customer service should mean taking ownership of problems, communicating clearly and resolving issues promptly, rather than leaving customers to coordinate between the retailer and distributor themselves.
This experience has seriously undermined my confidence in Sumo Energy. I hope the company takes customer complaints more seriously and improves its customer service and accountability.
Based on my experience, I would think twice before choosing Sumo Energy.
Dodo Power & Gas
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I'm a current longterm customer with Dodo for my NBN and have attempted to swap to Dodo for my gas and mobile , though got rejected as I don't have a… Read more
license or a passport , even though I have a NSW photo card , medicare, birth certificate etc. Never experienced this before . I'm now looking to totally jump ship from Dodo
Pacific Hydro
No on time gimicks games – I am with Pacific Hydro with last one year. Straight forward electricity price. You no need to calculator for discount rates (one time pay), no… Read more
discount movie tickets-ETC. i am very happy with them. s.chitaranjan victoria
Bill Hero
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I have been a subscriber to this service for a number of years now, and I cannot be happier. I have saved over $6,500 since joining, and this has… Read more
more than paid for the annual fees I have paid over the years. I cannot recommend this service highly enough, and in this day and age, it has proven to be an enormous cost-saving service to help with cost of living challenges we all face. Full disclosure: I am not here as a paid advocate for the company, my review being 100% fully voluntary. But for those interested, there is an incentive offered which entitles you to receive some sort of initial discount if you use the code - [Content Removed] -. Well worth it, regardless of this offer.
Red Energy
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Most importantly, I found the best price, plus their App and customer service is excellent. My old provider didn’t offer the best price until I was swapping out. I highly recommend Red Energy. Show details
Arcline by RACV
Do not sign up with them. We missed the final payment accidentally and they transferred the amount which was around $121 to collection agency. There… Read more
was only one email reminder and no communication afterwards. Absolutely horrible communication. When we contacted RACV they apologised but that's not enough. We shouldn't be paying penalties for their lack of communication.
Nectr
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The plan they roll you over to is so much more expensive than what they advertise for new customers. Not Australian owned. Show details
Altogether
No issues whatsoever. Nice to have a provider that is competent, and does exactly what they advertise. Good service, good rates, Replies are very quick when I enquired about anything Show details
WinConnect
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Terrible customer service who never gets back to you. Insanely high service fees. If you have any sort of choice do not use them. Of course I had no choice as my apartment forced us to use them and I regret it every month. Show details
Locality Planning Energy
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Had to go with these guys as electricity was locked in with the unit. Worse customer service, ridiculous fees. If you have a choice avoid at all costs negative five stars Show details
Powershop Australia
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I would give 0 star if there is option. I signed up 3 months ago by clicking the promo link offering $300 credit for gas and electricity. I was told… Read more
the $300 will be credited to my account but after three month, nothing been credited to my account and they said I chosen wrong plan even in the previous call I was confirmed I would get the credit 90 days after sign up. Feel like there are catches during the sign up process.
Overall experience with customer service/support was very poor too.
ZEN Energy
Zen is the way to go – Highly recommend Zen. Great people to deal with, very professional. Now have a 16 panel system and my last monthly bill was $4.77. Total generation for the month of January 2024 was 1017kwh Show details
Aurora Energy
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The Aurora+ app is a joke! When we moved into our house we noticed unusually high bills, we connected with Time of use tarriff. The bill prompted us… Read more
to change tarriffs to a flat rate, then after a lot of watching the app power trends we identified our meter tarriffs were backwards. This was rectified by the meter contractor. We then put a solar panel installation on to lower the bills and new heat pump and hot water timer, yet the bills seem to be growing. We are always in credit within the app and yet the amount deducted daily and usage daily aren't lining up, now that they've increased price per kwh and lowered feed in tarriff its time to look for someone else to provide power. The customer service agents must have a prerequisite to not read enquiries as they respond with emails that dont answer simple questions. There is no way via the app to accurately work out the funds in and out.
Energy Cloud Australia
Poor Quality without warranty service – The panel is broken in three months after installation. They refuse to replace it and blame you broke the panel. My friend also chose this company,… Read more
they did not link to electrical grid. One year later, my friend found out after checking electrical bills. They also refuse to provide any compensation. NO product warranty and performance warranty from this company!
Lumo Energy
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Just DON'T!!! The customer service is enough to never go with this company, absolute idiots! Show details
Hello John, We are very sorry to hear that you feel… Read more
Agas National
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This company deserves zero stars! I’m extremely disappointed with Agas. I called customer service before 7am AEST to place an order and was… Read more
specifically assured that my gas bottle would be delivered the same day. I relied on that promise, only to arrive home after 6pm and discover that no delivery had been made and no one had bothered to contact me. Also, I’ve arrived home too late to speak to anyone as their office is closed.
If Agas had simply been upfront and told me they couldn’t guarantee same-day delivery, I could have made alternative arrangements and gone elsewhere. Instead, I was given a clear commitment over the phone and left without hot water or gas.
This is extremely poor customer service. Don’t make promises to customers that you have no intention, or ability to keep. If you can’t provide the service, be honest about it so customers have the opportunity to make other arrangements!
Alinta Energy
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Terrible customer service - they will increase your prices and decrease your feed in tarriff. would not recommend Show details
Hi Lisa, your feedback is greatly appreciated. … Read more
EnergyAustralia
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Very prompt, professional and polite service. Your consultant talked me through the process of changing to the best plan. Show details
Ausgrid
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I live in Frenchs Forest, and if there were ANY other alternatives to these Ausgrid scrubs (distributors), you'd take it. Albanese and his cronies… Read more
need to be ashamed to leave our electricity in these bums hands. What a terrible, terrible, terrible, terrible service. That you pay a premium for. They don't care either, because there's no accountability.
Should I switch energy providers?
There are a few reasons as to why you might want to switch energy providers. Sometimes, the value of deals deteriorates over time when the benefit period ends and costs increase.
Lots of customers are also swayed into an energy deal by ‘bait and switch’ tactics, which offer huge discounts when you sign up with a retailer, to only then have them raise prices without warning.
With energy prices rising, it could also be a good idea to reassess whether the plan you’re on is the most suited to your energy usage and budget.
Whether or not you switch energy providers is up to you, but it’s always a good idea to pay attention to your energy bill and see whether you’re getting a good deal.
How do I choose an energy provider?
Here’s what you should consider when you’re comparing gas and electricity providers.
Your usage
Make sure that the plan you’re going on is a good fit for your energy usage. A contract might, for example, offer discounts on off-peak energy use. While this may mean savings if you can realistically move activities to these times, it may increase your costs if you need to use energy at peak times.
Keep some of your previous bills with you when shopping around
Keeping copies of your last few energy bills handy while you shop around can help you easily see how much energy you use and how much you pay. This will make it simpler to compare deals across the market and find a better one.
Price
Your energy bill has two parts: a supply charge (also referred to as a service charge or fixed charge) and a usage charge.
The supply charge is how much it costs to connect electricity or gas to your home, and will appear on your bill as either cents per day or as a total amount for the billing period. You’ll be charged this even if you don’t use any electricity or gas.
The usage charge is the cost of the electricity or gas that you use.
- For electricity, you’ll be billed in cents per kilowatt hour (c/kWh).
- For natural gas, you’ll be billed cents per megajoule (c/MJ).
It’s important to look at the rate per kWh or MJ when comparing deals. Sometimes, your bill might show more than one usage charge, such as different usage charges depending on whether you used energy in peak, shoulder, or off-peak times.
Is it cheaper to buy gas and electricity together?
It isn’t necessarily cheaper to buy gas and electricity from the same retailer. In some cases, bundling both on a dual fuel plan may score you some discounts, but these could still be more expensive in the long run than paying for electricity from one provider and gas with another.
You should still compare base usage rates to make sure you’re getting a good deal. If a retailer offers a dual fuel discount but their underlying rates aren’t actually competitive, then it may not be worth it.
Although not necessarily cheaper, one advantage to consolidating gas and electricity under a single provider is that it can make paying bills and budgeting easier.
Type of contract
The tariff you’re charged will depend on what kind of contract you have with your provider, who may offer you either a standard retail contract or a market retail contract.
Standard retail contracts have set terms and conditions and cannot be changed by the provider. Under some of these contracts, the price you pay for energy is determined by the state or territory government. If you’ve never switched retailers, then you’ll likely be on this type of contract.
Market retail contracts have varied terms and conditions. They may cost less, offer renewable energy or discounts, and often have fixed terms where you’re charged an exit fee if you leave the contract early. In most cases, these types of offers will be cheaper in the long run and are more competitive out of the two.
Fees
There may be some extra fees charged under your contract, including but not limited to:
- Late fee: this is charged if you fail to pay your bill on time.
- Credit card fee: a fee charged if you pay by credit card.
- Early termination fee: if you’re on a fixed term contract, you may be charged a fee if you switch before the contract has ended.
- Moving fee: some retailers charge this if you move home.
Payment method
Check billing and payment details, such as how and when you’re billed. Also see if the provider’s payment options are suited to you.
You should also check the provider’s hardship policy and what this entails, particularly if you’re working with a tighter budget. A hardship policy offers support and protection if you are struggling to pay your energy bill.
Discounts
You can sometimes get certain discounts for your energy bills, including:
- Pay on time: applies if you pay your bill on time. If you don’t manage to pay a bill on time, you may however be hit with a late fee.
- Email billing: sometimes offered if you choose to have your bills emailed instead of sent by mail. Conversely, some retailers will charge you a fee for a paper bill rather than offering this discount.
- Direct debit: offered when you let your retailer directly take what you owe from your bank account, rather than waiting for you to pay your bill manually.
Just remember to keep in mind that often discounts are temporary. They may be nice extras, but don’t rely on them for savings in the long term.
You should check whether discounts apply to the whole bill (that is, both supply charges and usage charges) or just usage, because this can make quite a difference to what you’re actually saving.
Going green
There are also providers that are more environmentally friendly than others, but it can be difficult to cut through the noise with so many retailers advertising themselves as “green”.
Consider the following questions when assessing a retailer’s environmental impact:
- Does the provider offer green energy products to let their customers support the renewable energy sector?
- Does the provider offer carbon offsetting?
- Does the provider support renewable energy industries? For example, do they support electric vehicles, or do they own assets like solar farms or wind farms?
GreenPower is renewable energy from companies across Australia that have been accredited by the government. If you’re interested in reducing greenhouse gas emissions and helping grow the renewable energy sector, then consider purchasing this. However, in some cases, you may be paying extra on top of your usage to offset your power.
Checklist before you switch
If you’ve found a plan that suits you and you’re ready to switch, go through the checklist below.
- Check with your current provider to see if they can offer you a better deal. Some power providers will match or do better.
- Know about your cooling-off rights. By law, when you enter a new energy contract, you have a cooling-off period of 10 business days, during which you can cancel the contract and not be charged an exit fee.
- Check leaving fees. See whether you have to pay a fee to leave your current energy plan.
- Check price changes. See whether prices can change on your new plan, and whether there are already any planned price changes.
- See if you can get a concession. Rebates and concessions are typically offered to pensioners, low-income earners, and those with certain medical conditions.
- Check the conditions of a contract. Ask what will happen at the end of your contract, including what you’ll need to do if you want to renew and what will happen if you want to switch providers.
Contact the new provider directly if you do decide to switch. The process of switching energy providers can take anywhere from 1 to 3 months to do, depending on your retailer and where you are in the payment cycle. Your energy supply won’t be interrupted if you choose to switch.
Look at the energy price fact sheet
Always read the energy price fact sheet of the electricity or gas plan you’re considering.
An energy retailer must provide a summary of a contract by law. This energy price fact sheet must include all costs and charges, payments and penalties for early termination, the contract date and duration, billing and payment details, as well as your rights and obligations.
The bottom line
It’s important to know the fine print of any power supplier and plan you’re considering switching over to. You could even ask a friend or family member to look over your new contract - a fresh set of eyes may pick up on even a minor detail that you’ve overlooked.
Cutting through the marketing and seeing an energy plan for what it is - including rates, fees, benefits, and more - is essential to helping you compare energy providers and find a good deal that means savings on your bills.
Disclaimer: The information on this website is for general information only. It should not be taken as constituting professional advice from the website owner - ProductReview.com.au. ProductReview.com.au is not a financial adviser. You should consider seeking independent legal, financial, taxation or other advice to check how the website information relates to your unique circumstances. ProductReview.com.au is not liable for any loss caused, whether due to negligence or otherwise arising from the use of, or reliance on, the information provided directly or indirectly, by use of this website.
Compare, switch and save all in one place
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