Best Health Insurance in Tasmania Hobart

I've been a Top Extras member for 23 years and would have given the Fund 5 stars for the first 12 years of membership. However, Teachers Health is… Read more

now using AI to process claims and I recently spent 30 minutes with customer service agent, Stacey identifying 3 unprocessed claims over the last 6 months! Stacey was helpful and thorough in assisting me (hooray for humans). These were legitimate claims not actioned because AI missed the mark. It is unacceptable for Fund members having to vet their own Claims History because the assessment process is flawed.

We found Clare to be very helpful and welcoming for us Show details

Joy was fantastic. Asked the right questions to really understand our Health insurance needs and then proposed the right policy for our needs. She… Read more

explained everything with just the right amount of detail and why AIA are indeed a true Health first focused insurer. If only all Customer Service engagements matched what she provided. Simply Outstanding AAA+

Thanks so much Joy for your invaluable help. Very happed to have joined AIA.

More help should given to people who have to visit specialists no reimbursement unless you are admitted to hospital. I would imagine a large number of your clients are pensioners etc, and have been with you for many years. Show details

Staff very friendly and helpful on the phone, excellent service Show details

Lavina and Alvin were extremely helpful at answering all of questions. They were not pushy and l felt they really listened to my concerns and helped… Read more

me understand the policy questions l had fully. I did not change policies at this point but would certainly consider it in the future when my circumstances change.

Very friendly, helpful service. Good value. A great range of services. Show details

Highly recommended… if you enjoy jumping through hoops and dealing with headaches when making a claim. I initially submitted my claims in July last… Read more

year, including invoices with all the correct information - my details, provider details, item numbers, service dates, and proof that I had already paid the full amount upfront. A few weeks later, I received an email asking for details I had already provided. Due to time constraints, I wasn’t able to follow it up immediately.

In February this year, I resubmitted the claims. After a lot of back and forth, the claims were finally approved. However, despite the approval, I never received any benefit payment at all. Only later did I discover that the payment had been made directly to the providers instead of reimbursing me, even though I had already paid the full amount upfront. As a result, I am still out of pocket and have not received a single dollar from my approved claims.

When I asked them to resolve the issue, especially if they wanted to retain me as a customer, there was very little effort to assist. Instead, I was told to contact the providers myself to arrange refunds, leading to even more unnecessary back and forth.

I am extremely disappointed with this experience. My claims were approved, yet I never received the payment I was entitled to, and resolving the issue has been unnecessarily difficult and frustrating.

I have been a customer with them for my parents OVHC and my house insurance since 2018, they recently lapsed my parents OVHC and refused to re… Read more

instate the policy stating the policy had an end date, you cannot buy the policy without the end date my parents only visited for 3months and I let the cover continue to be eligible for pre existing conditions meeting the wait period, someone called Carol answered the phone was extremely rude and would not allow me to talk to TL to explain my side of the story she kept talking over me and told me go lodge a complaint with ombudsman and also laughter back at me mocking me , no empathy no shame over flawed product which you cannot buy without end date and you should remember to renew no notice / reminder and no courtesy, but the want to take the money as long as they can ? Policy 6586355

Terrible service with extremely poor communication lines. I had to cancel my cover because they will do anything to weasel their way out of paying… Read more

for anything. They have the audacity to respond to their failures with the line "We care about you and your family" after refusing paying. Highly recommend going to another provider. May be more expensive but you know you will get what you pay for in terms of services and cover. The security just isn't there for this one.

Signed up for Frank as they had a promotion. Advertising a waiver on the waiting period of 2 month and 6 month extras. Submitted a claim and they… Read more

rejected it based on waiting period. Been on the phone for over 30 minutes and they’re telling me I’m wrong, even though I have a screenshot of the promotion. Stay away! I will be reporting them to the relevant consumer protection bodies

Clerical error resolved quickly with empathy and minimal fuss. Thankyou!!!! Show details

My membership of TUH goes back to when I joined Qld Teachers Union Health Society in the late 1970’s and continued to the present day as QTUHS… Read more

transitioned to the current national body. TUH always gives good coverage of a range of medical products and payment of claims is always within the quoted three business days and amounts are generally more favourable than other funds. Quite frequently reception staff of medical providers comment to me that TUH does give the best value. The dental clinic at the Brisbane TUH Health Hub is a unique and outstanding asset of TUH.

Switched to GMHBA after advice from a comparison service that I have used before.After about 6 weeks I recived an email advising that my prmium was… Read more

going up a lot because they hadnt received a clearance letter. After many phone calls Compare the market advised me that thet had sent everything to GMHBA to arrange the letter. So I had been paying premiums to 2 health funds while this was going on. GMHBA refused to refund my premium as I had made a claim for $20. They got nearly $500 out of me for nothing. I was supposed to get a call from their complaints officer but nothing and its 2 weeks later. Too busy making money. Shame on you GMHBA.

I was in Police Health back in the 1990's but a marriage change and I was in BUPA for 20 years but now have rejoined and I'm extremely happy with their policy and service and very happy to be back. Show details

I was very happy with the service I received. Matt was very patient and answered all my questions regarding health insurance in a lot of detail. The whole process was very easy. Many thanks! Show details

I switched to AHM through compare club. They assured me it would be a great fit for my family after going through a range of questions. It all… Read more

sounded great, it had no limit for general dental and had a good limit ($1000) for periodontal like our family needed. In reality though it pays almost nothing towards each visit aside from dental check ups and glasses. My daughter had a cap put on her tooth today and it paid a whole %16 of the bill. My husband went to the periodontist last week and it was also such a low percentage of the bill paid. Our previous cover with nib had been percentage based that we got 70% of the bills back for extras. The only reason I changed was that I ‘upgraded’ our extras and it rolled over to a new policy that removed our no limit for preventative dental without informing me…

Overall I’m kinda sick of health insurance - if I put away the ridiculous amount I spend on this every week I could easy pay 100% of these bills…

I have been with HBF from about 1967 from memory and despite all the constant bombardment of messaging to compare with other funds, have never had any inclination to even look Show details

I have been with Defence Health for more than 30 years. Happy with their services and the value for money. I will definitely continue with them. They follow through any issues raised and resolve them to members satisfaction. Show details

Completley hopeless and confused administration, zero customer service. I changed over from another health fund.They mucked up the transfer, the… Read more

amount, my childrens account. Spent 2 hrs so far on the phone, being told sales doesnt liase with accounts.Accounts say its sales fault. Emails sent, when replied to no answer.Different person each time totally unaware of previuos issues.Finally got onto some one senior, said all fixed- but next time I tried to use the fund, despite being paid up, told I have to get receipt , claim online and maybe I'll get paid.This allegedly has been rectifed, and I was given week ( should be 3-6 months!) credit as compensation for my hours on the phone and frustraion. As a professional dealing with afund set up for professionals, I expect to be dealing with highly competent , efficient people.This " doctors fund'' has got to be the most ammateur,confused and unprofessional fund I've ever had to deal with.

I had been with HCF for over 20 years. I was trying to upgrade my extras cover to family private health. The first time I called and got a quote, was… Read more

great, discussed with my partner and then when I called back to lock it in was told the first person who did the quote did it wrong and we were required to pay more. Was annoyed but figured it was just human error. Called back again, spoke to someone else to proceed with the quote, the second person had actually quoted the wrong package and it was going to be another $40 more each month. I was just furious, how can they actually get this so wrong. They have all the info there, I don't get it. Cancelled my previous cover on the spot. They guy was not empathetic, didn't try to even resolve the situation, was just like, ok, no problem, I've cancelled your membership.... Terrible service and absolutely no care for their customers. Disappointing!!

You can tailor your health insurance to what suits you and your family. Consultants are knowledgeable and helpful. Prices are better than other providers. Show details

To What if ….. I appreciate Hif as a health fund but I am over companies who don’t notify you when they are changing their systems : after failing… Read more

to be able to use my card and paying in full , I have had two 30+ minute phone calls about not being able to update my app info and having to use a downloaded claim form that I submitted only to have to call again - as I was asked what I wanted to happen next …. Only to learn that my claim Had not landed despite getting the automated response … hoping a more direct. Email provided will help … going to Physio again ( great by the way) . Tomorrow … what would happen if I did not have funds to pay?? When I have just paid a years “ enrolment “ !! ….

- review of above : great response from consumer help but still unable to get app up and running after another hour on the phone and no capacity to know when sorted but card worked at Physio - But warning: no matter what they say initially if you have to receive a code on your phone finally as can’t use your phone to register you need TWO devices for task completion. However they say they’ll send me $100 gift card but it won’t get back practice I missed and cannot make up! And I’d prefer the latter! This kind of issue is going on at Telstras new security version. . Not the fault of the person I spoke to At Hif who halve to answer the call . They were always trying to help …

Great service and easy to use insurance – Pretty happy with HCI. Easy to use app and always been easy to get through to them over the phone. Great service and they go out of their way to help you. Show details

This non-profit health insurer offers generous cover, but has some notable drawbacks. Their fixation on Tasmanian wellness centres is irrelevant to… Read more

mainland customers. Seems to be for Tasmanian who are not fund members. Backend systems are slow and unreliable, with occasional outages. The UX is inconsistent and feels unpolished. Expect more call centre contact than you'd get with comparable providers, and tansaction processing times of 3–5 days that feel like a throwback to the era of batch processing. The app is third-party.

After being a member for 30 years I tried to suspend my membership due hardship which they allow. They have a whole page of fine print. Nowhere does… Read more

it say for the category I applied for there is a limit to how long but they wrote back saying “ great here is your three month max suspension”. Nowhere is that stated. I then want to cancel, naturally although everything is online you can’t do that online or via chat. You must talk to them so they can try to trick you to stay.

They sent me 2 or 3 private chats here, never answering the question but wanting my name etc. I kept asking politely, the issue is on your form, can you confirm. Have you read it I asked eventually. Silence.

Dishonest and deceptive.

We were members of La Trobe Health for over 20 years and had one of their Family Gold Top Hospital cover policies. When we attempted to review the… Read more

policy some 12-16 months ago to see whether it was still fit for purpose we were advised by La Trobe customer service that the policy we had was: * no longer available, * better than available covers and worth keeping. No mention was made of the fact that our policy would make us liable to the Medicare surcharge. We followed the advice received and kept our Gold Top Hospital Cover. This year, we received a letter from the ATO stating that we did not hold an appropriate level of private patient hospital cover and that therefore we were liable to pay $2,036 Medicare surcharge. When contacted La Trobe about this and received no satisfactory response regarding their failure to advise that the policy they suggested we keep would result in us having to pay the Medicare surcharge. This incompetence has caused us to have to pay in excess of $4,000 that we would not have had to pay had the proper advice been received from La Trobe if we had been given the information to allow us to choose the appropriate cover. We have now cancelled our policy and moved to another insurer that provided us with the comprehensive information required for us to make an informed decision. Conclusion: do not rely on the customer service received from La Trobe as you run the risk of getting incomplete, inadequate and defective advice likely to be costly. Best to move elsewhere.

I was recently diagnosed as pre-diabetic and high cholesterol and my doctor put me on a preventative drug regimen to try to address it before it… Read more

became a health issue. Navy health refused my claims even though I had not claimed any of my pharmaceutical benefit previously. Not only that they refused to respond to me personally even though both my husband and I are ex-navy and listed on the policy. Don’t bother with them you can get better service and more flexible premiums elsewhere.

Worthless cover,worst insurance ever. If I could rate lower I would Show details

Joining was really good as I stuffed up dates but was able to cancel and reissue it online very helpful although they need a phone line on their website for technical issues like this. It's email only I think Show details