Best Health Insurance in Australian Capital Territory Canberra–Queanbeyan

Sean F. from Teacher Health provided detailed information on benefits of staying with my current Teacher Health membership and I am very grateful Show details

Katalina Eid was extremely helpful and friendly - I really appreciated her professionalism and excellent customer service. Show details

I got referred to Julio (AIA Health Insurance Specialist) from AIA Financial Services. He called me not just to explain what he could do for me but… Read more

also to talk about Australian private health insurance more broadly. He is extremely knowledgable and he explained the policy and Vitality program extremely well. I am always reticent to change providers because of the effort involved but he did it all for me over the phone very easily. I'm looking forward to being with AIA and am hoping it motivates me to be healther. Oh, and the policy was cheaper than my previous provider.

Has everything I need covered great Fund for singles/Families alike Show details

Have been a member for about 58 years and have always been impressed with the level of service and the quality of benefits. It is so refreshing that… Read more

you can speak to a real person in Australia whenever you need to contact Phoenix and the call is usually answered right away.

In February I had dental surgery and needed to go into hospital for it for a day trip. I started my health insurance in July and late August I… Read more

started getting dental pains that escalated rapidly. They told my surgeon and hospital that this was all covered - 2 days before they say that this is not covered as it is a pre-existing condition. It is not. I've paid about 10k out of pocket for everything and I am only claiming for $1500 as this is only what's covered.

Been fighting them for five months have filled in six forms and still chasing a resolution from them. Have submitted letters and refferals from dentist to say this is whats up and they're saying they need to speak to this person and that - and saying they need records that don't exist.i submitted written letters from the dentist and surgeon and still they slither.

Do not use this company for hospital cover - extras are good but no digital cards. This tactic apparently is quite rampant for these guys as they try and fatigue valid claims to the point they drop it.

I was warned by people that these guys pull this and I thought they seemed good, should have listened.

Shifted across to AHM now. Congrats guys you kept your $1000, but you've lost out on so much more from premiums. I'm not chasing them up for money - but will make sure this is investigated, because if I was in a worse situation this could have screwed me over hardcore, especially as I am more than entitled. This preying on the vulnerable has got to stop.

Evil.

The payment was deposited into the incorrect bank account, being my mother’s account rather than my own. This indicates that proper company… Read more

procedures and verification processes were not followed.

This situation has caused me significant stress and financial hardship. I am currently facing substantial medical expenses, including upcoming eye surgery, and in the current cost-of-living climate every dollar matters. Due to personal circumstances, I do not feel comfortable asking my mother to return the funds as it was her birthday this weekend and I was unable to fly out due to being sick. I’m not going to now ask her for money?

I was also disappointed with the response I received from your representative, who appeared to take little accountability for the error and offered no meaningful assistance or resolution.

My family has been with Westfund for approximately 15 years, however this experience has seriously impacted our confidence in the company and has led us to discuss cancelling our policy.

The worst you can get in Australia. My wife spent a year on it and was cursing my decision each time I had to claim anything. There is no clinic in… Read more

Australia that knows this health insurance, which means every time you have to upload your receipts online with proof to claim anything.

I would like to express my sincere appreciation for the outstanding support I received from the staff member(Van for Monash University staff)today. … Read more

She spent over an hour and a half helping me with my insurance matter, and throughout the entire process she was incredibly patient, kind, and professional. She went above and beyond by making phone calls on my behalf, assisting me with paperwork, explaining every step clearly, and doing everything she could to help resolve my issue.

As an international student, navigating insurance procedures can be quite challenging, especially with language barriers. Her patience, understanding, and willingness to help made me feel supported and reassured throughout the process.

I am truly grateful for the time and effort she dedicated to helping me. Her exceptional customer service and genuine kindness made a stressful situation much easier. Staff members like her deserve to be recognized and appreciated.

Thank you again for your outstanding support.

I’ve been with Peoplecare for over 10 years and find them fabulous to deal with. They are easy to contact and the person who answers the phone always… Read more

solves the problem and/or answers the question. Claiming is incredibly easy and payment quick and seamless. Very pleased to be a member.

I recently compared my health insurance options and was very impressed with the service from Roger Ng. He patiently explained the differences between… Read more

the covers, answered all my questions, and helped me make an informed decision without any pressure. Excellent customer service, and I’m happy to be staying with Nurses & Midwives Health!

Signed up for Frank as they had a promotion. Advertising a waiver on the waiting period of 2 month and 6 month extras. Submitted a claim and they… Read more

rejected it based on waiting period. Been on the phone for over 30 minutes and they’re telling me I’m wrong, even though I have a screenshot of the promotion. Stay away! I will be reporting them to the relevant consumer protection bodies

I transferred from an industry based health fund to TUH almost 4 years ago, mainly on the recommendation of colleagues at the time. TUH have lived up… Read more

to the reputation espoused at the time. Staff have been extremely helpful, knowleagable and prompt in their service. TUH offers a range of options suited to personal needs. Their rates are very competitive. I do recommend their fund. One thing people who transfer need to keep in mind is that while waiting periods do not apply provided you have served the prerequisite terms with your old fund, however the "loyalty" benefit tiers need to be served before you can receive the extra limits that apply.

Absolute nonsense! As if I know what a clearance certificate is? Went to these guys through one of those compare services and the entire family was… Read more

put on 12 months wait. Now my wife and I can claim but not the kids. Looking to cancel now, you know what? Freedom to just do what we like when we like feels pretty fun. No more trying to wring value out of $1000/year. Bye bye!

I was in Police Health back in the 1990's but a marriage change and I was in BUPA for 20 years but now have rejoined and I'm extremely happy with their policy and service and very happy to be back. Show details

I was very happy with the service I received. Matt was very patient and answered all my questions regarding health insurance in a lot of detail. The whole process was very easy. Many thanks! Show details

Fantastic help with my complex situation and got the cover and excess I wanted Show details

Always excellent service and very helpful. You’re always dealing with a team that cares. Show details

I have had several interactions with banks, airlines etc via phone recently, so my expectations were low, but Annette’s assistance and persistence in… Read more

solving my issue was above and beyond the call of duty, and left me wanting to give her the rest of the day off for her helpful, cheerful manner and not robotic dismissal.

This company is a disgrace. I have been a member now for many years and I am paying nearly $10,000 a year in premiums. I rarely make claims but… Read more

recently I had a hospital admission and submitted my claims soon after. These people give me the runaround constantly. They blame Medicare, Medicare blames them and then they both blame the provider and the only person that suffers me. I’ve spent over two hours on the phone with them in the past week and each time someone has given me a different answer or reason to why my claim is being held up. They make dreadful errors at my expense and when you email them to try to find out what’s going on, they either ignore you or respond with a single line and you are no better informed than you were previously. I will be getting out of this health fund as soon as I possibly can. Please think very carefully before joining them because if you need to make a claim, they will not pay it and they will make mistake after mistake and you will be chasing your tail for months on end until you finally give up because they wear you down. I outlaid $36,900 for a procedure and so far I have received $900 back. I pay top hospital cover. That is an absolute disgrace.

Hopeless is an understatement! They should spend more time looking after their members than those st^pid Advertisements on TV. I have moved back to… Read more

my old Health Fund and after 3 months I get a notification that my premiums are going to be as if I have never held Private Health Insurance as HCF WON"T release a previous cover certificate. After a phone call and no excuse why the delay or refusal, I was issued with a certificate after refusing the 24 - 48 hour period to generate one as I need pain assistance on my knees. I now have to wait another week for my new Health Fund to process this certificate which is ridiculous as they also informed me upon rejoining that "we take care of everything" which has turned out to be inaccurate. Not happy Jan!!!

You can tailor your health insurance to what suits you and your family. Consultants are knowledgeable and helpful. Prices are better than other providers. Show details

To What if ….. I appreciate Hif as a health fund but I am over companies who don’t notify you when they are changing their systems : after failing… Read more

to be able to use my card and paying in full , I have had two 30+ minute phone calls about not being able to update my app info and having to use a downloaded claim form that I submitted only to have to call again - as I was asked what I wanted to happen next …. Only to learn that my claim Had not landed despite getting the automated response … hoping a more direct. Email provided will help … going to Physio again ( great by the way) . Tomorrow … what would happen if I did not have funds to pay?? When I have just paid a years “ enrolment “ !! ….

- review of above : great response from consumer help but still unable to get app up and running after another hour on the phone and no capacity to know when sorted but card worked at Physio - But warning: no matter what they say initially if you have to receive a code on your phone finally as can’t use your phone to register you need TWO devices for task completion. However they say they’ll send me $100 gift card but it won’t get back practice I missed and cannot make up! And I’d prefer the latter! This kind of issue is going on at Telstras new security version. . Not the fault of the person I spoke to At Hif who halve to answer the call . They were always trying to help …

Great service and easy to use insurance – Pretty happy with HCI. Easy to use app and always been easy to get through to them over the phone. Great service and they go out of their way to help you. Show details

This non-profit health insurer offers generous cover, but has some notable drawbacks. Their fixation on Tasmanian wellness centres is irrelevant to… Read more

mainland customers. Seems to be for Tasmanian who are not fund members. Backend systems are slow and unreliable, with occasional outages. The UX is inconsistent and feels unpolished. Expect more call centre contact than you'd get with comparable providers, and tansaction processing times of 3–5 days that feel like a throwback to the era of batch processing. The app is third-party.

25minute wait time!!!! for a large insurance this bad !! This has not been a once off, It has been ongoing for this company Show details

We were members of La Trobe Health for over 20 years and had one of their Family Gold Top Hospital cover policies. When we attempted to review the… Read more

policy some 12-16 months ago to see whether it was still fit for purpose we were advised by La Trobe customer service that the policy we had was: * no longer available, * better than available covers and worth keeping. No mention was made of the fact that our policy would make us liable to the Medicare surcharge. We followed the advice received and kept our Gold Top Hospital Cover. This year, we received a letter from the ATO stating that we did not hold an appropriate level of private patient hospital cover and that therefore we were liable to pay $2,036 Medicare surcharge. When contacted La Trobe about this and received no satisfactory response regarding their failure to advise that the policy they suggested we keep would result in us having to pay the Medicare surcharge. This incompetence has caused us to have to pay in excess of $4,000 that we would not have had to pay had the proper advice been received from La Trobe if we had been given the information to allow us to choose the appropriate cover. We have now cancelled our policy and moved to another insurer that provided us with the comprehensive information required for us to make an informed decision. Conclusion: do not rely on the customer service received from La Trobe as you run the risk of getting incomplete, inadequate and defective advice likely to be costly. Best to move elsewhere.

I was recently diagnosed as pre-diabetic and high cholesterol and my doctor put me on a preventative drug regimen to try to address it before it… Read more

became a health issue. Navy health refused my claims even though I had not claimed any of my pharmaceutical benefit previously. Not only that they refused to respond to me personally even though both my husband and I are ex-navy and listed on the policy. Don’t bother with them you can get better service and more flexible premiums elsewhere.

One key question to NIB would be "Would you ever remove critical cover from my policy without ensuring I had acknowledged and consented to changing… Read more

to a new policy that meet my specific needs?" I found out the hard way that NIB show no compassion and just keep taking my premium each month even though I no longer have the critical cover I need. They then insist I have to wait 12 months on the new policy to make a claim for the critical item I thought I'd been paying for. To add insult to injury the premiums for the corrected policy would have been less than what I paid, and they still won't budge on the 12 month wait. Think twice before choosing NIB!

I’ve held hospital and extras with this company for over a year. One of the extras is remedial massage. I tried twice to claim for two massages from… Read more

a company that allows claiming and both times BUPA rejected the claim. I tried to contact them through the chat on the app as its impossible to get through by phoning and the app said someone will get back to my shortly. Several minutes later the chat cancels my request and said it’s been taking too long to respond. What the heck…..they take to long to respond and then cancel the chat. Pic attached shows what I got after waiting on the chat in the app for several minutes.