Best Travel Insurance

I have been waiting since the 7th April for a refund as my credit card had expired Southern Cross couldn't refund to that which I find amazing as… Read more

other companies can , so I had to give my bank details instead and was told 5-7 days for the refund but NO it was 1-10 business days when the finance mob got my details which I emailed on the 7th April . Southern Cross my of just said you will get back your money in 10 business from the 13th April because that is how long they made me wait. No very good customer service .

Very easy to arrange online. Have used them before and will use Fast Cover again. Travelling with my mum, it's always good to have peace of mind when… Read more

on holiday for those not so welcome ' things happen' but to know you're covered just in case, adds that extra layer of comfort when away from home enjoying ourselves.

Very easy to navigate website and purchase policy online, policy has all we need for pacific cruise. Show details

First time using Tick as our travel insurer and we found the process so easy, quick yet comprehensive. Price was great and covered everything we needed. Show details

I know this is from 2020 during covid but since 1 Cover have seen fit to ignore my email and not answer their phones I feel compelled to share my… Read more

thoughts on this company. I requested a refund or credit after paying for travel insurance to NZ due to border closures with covid. I sent an email and the reply was they will get back to me as soon as possible. I then tried to phone to talk to someone and there was no answer. I've still had no reply and they still have my money even though the policy could not be claimed against and was not fit for purpose. So if you want to be ghosted and loose your money then by all means go with this company. My wife and I have travelled extensively since then and I will never use or recommend 1 Cover.

They paid out no questions, that's a measure. I got a comprehensive plan, which included war zone countries (Israel, Myanmar), understanding it only… Read more

covered non conflict injuries. There are not many companies that do so, so the extra cost was acceptable.

We were travelling from Iceland to Greenland when the plane aborted due to technical issues.

The claim was for a connecting ferry in Greenland, and the transfer to it (via a small boat). Total claim was $2634.10.

It was paid out in full, no questions asked. The payment was timely, being only 2 weeks post the claim. I had paid $2000 insurance for a 3 month trip.

Cannot but be happy.

I have never had to claim. this is more about admin. I wanted to extend, but that happened on a Saturday. they dont answer the phones on the… Read more

weekends. I guess their medical emergency line would be different, but I dont know. I logged in to extend online, and it said, sorry this function is temporarily out of function, I called, but no one working weekends. Pretty poor form for a travel company. on this alone, im never using again. why would I? get a company that cares enough to have someone available to fix stuff on the weekend, or to have their website up and running, or even have one of those question things on the website that is attended by a human that can help.

Good to have cover for the full costs of the trip Show details

3rd time using Freely for a ski trip and couldn’t be happier. Bugs with the App from last year have been ironed out and this time was great. The… Read more

daily boost concept, and flexibility it offers especially for skiers is, in my opinion, an industry leader. Only one comment for consideration is the use of Australian date/time for boost add ons and deletions. I was in Canada and wanted to cancel a ski day but because Australia was 18 hours ahead, I couldn’t cancel that day as that day had already commenced (just) in Australia, this is also a grey area, if I had to claim for an incident on the Canadian day, but it was not that same day in Australia i.e. it was one day later in Australia am I covered? If this type of situation could be clarified for the daily boost concept I would rate Freely 5 stars!

Better Look After Us Oldies More – Well Peeps, since my last review on this mob, they’ve dropped the ball in my book. We off to Bali again next year so I decided as seeing I was so… Read more

happy with the last policies price, I’d give them another run. That’s where it stopped and I went with 1Cover. Why you ask? Short answer is that for the 7 weeks we will be away, they were 900 smackers dearer than 1Cover. I might be older but I’m not that dumb to part with that much folding stuff. It’s not as if my wife and I were going to do all the crazy stuff like hang gliding, parachuting or Bungi Jumping ( that would be hard to do in Bali ) like we used to when we were younging’s. All I wanted was a policy to mainly cover medical expenses just in case. So they lost my business and that’s sad in a way given they were so cheap last time. As Ned Kelly said on the gallows “Such is Life “.

Cancelled the policy weeks before the planned overseas trip and received less than 20% of the premium back. Don’t bother with this company. Show details

We had planned an amazing trip to Fiji in early April 2026, staying at a beach resort at Oarsman's Bay Lodge Unfortunately, on arrival we were… Read more

advised that a Cyclone was incoming and ended up being in lockdown for 2 days and unable to get to our resort (5 hours off the mainland coast) Once the Cyclone had cleared we had to abandon plans for our resort and book alternative accommodation for the remainder of our time in Fiji. Cover-More covered the cost of accommodation at the Oarsman's Bay Loge and the claim process was efficient and seemles.....

Smooth and easy online process, more importantly good competitive pricing for the policy we needed Show details

Really easy and quick to purchase online. Thankfully no need to make a claim. Will definitely use Zoom travel insurance again. Show details

Used a technicality to avoid payout following a death in the family. Left a very sour taste in the mouth Show details

First try at arranging our own Travel Insurance. First time with AHM. Hopefully got it all right. Appears to be beneficial to us arranging with our… Read more

own Health Fund than relying on Travel Agent to arrange on our behalf ( Certainly cost wise). Travelling scheduled for September 2026 to Vietnam

Jane Travel Insurance – Very bad as two emails to them with a copy of Grand Princess letter as did not go to Newcastle because of CO-VID19 but no replies. Show details

Be warned. RACV only facilitate travel insurance by Tokio Marine insurance. Our Jetstar flight was delayed by 1.5 hours causing us to be unable to… Read more

board our cruise ship. Even though the ship was still docked, we were unable to board due to the port authority closing at 3.00pm. We had to find accommodation in Brisbane and change our flight home. All good we had paid over $600 for travel insurance which we believed would cover our costs, or so we thought. What an absolute joke.

Here is their reason for denying our claim: We also note that we are unable to consider your missed Crown Princess Cruise under Section 1: 

Cancellation Fees and Lost Deposits, as your flight was delayed due to operational reasons. Since the 

delay was caused by the Transport Provider, Exclusion 1.7 applies to your cancelled arrangements.

Additionally, Section 4: Emergency Expenses provides coverage for seven defined events. Unfortunately, 

delays or cancellations due to operational reasons are not among the covered events. As a result, your claim 

for emergency expenses (taxi and accommodation) is not covered under this section of the policy also.

Furthermore, we understand that your Jetstar flight was delayed by 1 hour and 15 minutes, which caused you 

to arrive late to board your Crown Princess Cruise. To be eligible for cover under Section 13: Travel Delay, 

your scheduled transport must be delayed by more than six hours. Unfortunately, as your flight was not 

delayed by more than six hours, your claim for the taxi fare and additional accommodation falls outside the 

scope of this section of the policy

Be Warned...

My Samsonite $600 suitcase damaged not useable Budget Direct depreciated it 60% deducted their $200 and gave $40 It took me about 5 hours to hound them and chase them A very expensive mistake I won’t be making again Show details

Dealing with Craig D'sa is such a pleasure because he is always very polite, helpful and knowledgeable. Show details

Getting cover for my sister to visit was so simple, and I could actually talk to them... even though I realised I knew the answer before my call was answered. Show details

Profiteering from coronavirus – Suresave have in effect have a cancelled policy - by them through the pandemic clause and then through government action they are no risk of a claim… Read more

of any sort. Yet their position is that they should not refund premium even though they are offering no cover and are at no risk. Here is my conversation....

Why would it only be about cooling off period? You have no insured risk due to epidemic catch all clause. I can’t cancel due to other reasons as cruise is not on. I can’t get sick on cruise as it is not on. I can’t have travel problems as we can’t travel I can’t lose any luggage as we can’t travel.

For you to be able to keep premium, when you are accepting no risk ....would seem to be at best unconscionable conduct.

I will advise the ACCC etc of your starting position. Ours will not be only case.

Neil

On Mar 23, 2020, at 10:17 AM, "info@suresave.com.au" <info@suresave.com.au> wrote:

WN logo Hi Neil,

Thanks for contacting us at SureSave! My name is Xxxx. and I am part of the customer service team.

We’re sorry that your travel plans have been cancelled and understand you now wish to cancel your travel insurance policy. We have to check whether your policy is within cooling-off period and eligible for refund.

If you have any further questions please do not hesitate to contact us.

Kind regards

Assistants were rude and determined $100 "fair" compensation for $800 worth of damage. Show details

They tripled the price for my 2nd extension of my policy with no reason give. Except saying ‘the prices vary from day to day’! I believe it’s… Read more

discrimination against ADHD and Anxiety disorders. I fully disclosed my pre-existing condition when first purchasing this policy and was already paying double for that. So to then triple the price is possibly illegal. I will be finding out.

Staff member couldn't spell. Needed to see my membership card twice then still spelt my name wrong. Wrong dates on the policy, luckily I checked. Show details

Absolutely terrible experience with Travel Insuranz. I lodged a claim over 6 months ago and have heard nothing back despite multiple follow-ups.… Read more

They’ve been completely unresponsive and have not paid a cent towards my claim. This level of customer service is unacceptable—avoid at all costs.

I bought x cover with my flights, through booking.com. Then my travel date changed. I contacted them so many times to ask to amend the period of… Read more

insurance. Someone responded telling me that I can change it online. I tried, it didnt work. I emailed and emailed again, still no response. Then I made my trip, bought insurance from other company (technically paid double for insurance). Then on the very last day of my trip they responded saying “it’s not possible to amend the date”. Luckily I didnt wait for them to reply or I would have been left uninsured for my trip. I definitely will not use this company again and do mot recommend this company.

Run don’t waste your money, there is a reason this company is cheap because they’re nasty as well. Several flight delays that caused us to miss… Read more

booked tours, paid for accommodation. Several documents were submitted as evidence but this company play hard play and decline claims. Avoid at all costs, pay the extra go elsewhere

World Nomads insurance is terrible when a real issue arises. I am currently travelling and last leg is on 25th December to Cambodia. After multiple… Read more

emails, they cannot let me know if the area I plan to travel to will be covered. It’s in the “yellow” zone, not the “red” zone and therefore not officially a no travel area, but also not safe. My policy covers chance to flight if something arises, but they cannot confirm if they will cover costs if I amend flight to go home instead and avoid Cambodia, as I’m flying in to a “yellow” zone. No clarity, their advice to me is to do what I think is best and then they might or might not refund flights and if I do go I might or might not be covered!

Friendly staff at the post. Read through the booklet. Coverage of the insurance not very reasonable compare to others. Show details