Best Energy Providers in Northern Territory Darwin

Arash was very helpful and polite over the phone, taking his time to understand my query and identifying for me way to get a break from paying my… Read more

bills as I had not realised I had accumulated enough credit to be able to do this for hopefully the next 2 months. Thank you Arash!

Customer service replies read like broken AI responses. Or my thought about 3rd parties incepting their emails last year ended up happening. I… Read more

asked to withdraw my accounts credit in April only to get responses of the following. "Why do you want a cheque for? A direct deposit is much faster" I know from experience last year it is not faster. They will want a whole heap of things then reject it because they can while claiming account security. The emails form 2026 saying the 2025 process made out that I just didn't understand it correctly. They would request a bank notice I would supply it be told it's been approved for 48-72 hours later yeah no. Not enough evidence that the bank account was mine. When saying I am closing the account as I am moving to a new provider as I no longer trust or like them. I get sent "how to disconnect your service when moving house" instructions. Which was requesting a disconnection date allowing someone to come out and lock the meter.

I keep getting sent follow up emails that are just strange to say the least. Did you know if you take out your accounts credit you have to start paying them again? They needed to inform me that.

After I replied to the last one saying how useless they are and 'I am now with AGL.' "Thanks very much for confirming. Upon checking your account, I can see that the refund was processed last March, so you should have received it by now." So I have received my credit before I even asked for it? I asked in April and only got confirmation of it being approved last week. Process was contact them in April get run around by the next person who would just repeat the previous persons email arguing again bank deposits are much faster. Submit a mid bill sign up to AGL wait several weeks for a account to move. Then get sent a bill which was instantly paid due to the account credit. Then wait 2 more weeks while being asked things like does your bank still accept cheques? I had to make an account at another bank last year when you flat out refused to do the direct deposit. Which is why I kept it open as I suspected they would do the same thing this year.

I completed a form to receive a call back. Instead of a call I got an emailed form letter, described as a quote. I asked for a callback as i have some questions before signing up. Show details

Always easy to deal with, online chat is perfect. Thanks again. Show details

I called for assistance regarding billing and lovely Ms Angelica did not disappoint, so grateful for she’s always ready to help. Show details

Amber is what service and consumer value should all be about, not thinking about their profits unless they are providing you with value and excellent service. Show details

With the mid 2026 rates changes, most companies are shocking people by almost doubling the daily service charge, I'm pleasantly surprised to see that… Read more

OVO has actually reduced my rates! Here's my referral code for $120-180(EV plan) over 12 months. You're welcome! www.ovoenergy.com.au/refer/vivianne1024

impossible to cancel, been calling for 4 days now and yet to get throught to a real person, 10 people in the que and after 3 hours of waiting i… Read more

managed to get to 6 people left before they closed, callback feature ive tried 3 times now and have never recieved a call back yet. dogs**t service go fys

Responsive and helpful re a bill payment query… not something I’ve found with any other companies! Show details

I have been with Diamond (I think) for two billing cycles and I switched to them to save the environment. They're more expensive than my previous… Read more

provider but I figured okay. I had an email yesterday saying that my supply fee will double in July, I wanted to talk to them and called today at 11:36 am, still waiting for a cal back at 5:32pm.

I guess I am now in the market for a new provider (who will talk to me).

It sounds great in theory but they then add an automatic annual renewal for those poor people who forget and make it impossible to cancel the… Read more

subscription. It’s unethical. There must be a way to cancel but I can’t work it out which means it’s not simple and that’s unethical.

No on time gimicks games – I am with Pacific Hydro with last one year. Straight forward electricity price. You no need to calculator for discount rates (one time pay), no… Read more

discount movie tickets-ETC. i am very happy with them. s.chitaranjan victoria

1 star because I can't do 0. I signed and approved my battery installation contract on 6 March 2026. It is now 29 June 2026 and I still do not have a… Read more

confirmed installation date.

The sales and quoting stage was responsive, but once the contract and finance were approved, communication dropped off badly. I have had to chase repeatedly for basic updates and clarity on what is happening.

The installation itself has not happened yet, so I cannot comment on workmanship, punctuality or handover. That is part of the issue, after almost four months, I am still waiting to be told when the system will actually be installed.

The setup process was at ease with only few minutes of time, it’s reliable with my hot water, electricity & gas. Show details

Just wanted to say to all the whingers complaining here...you weren't complaining when your electricity was the cheapest it's ever been, my bill was… Read more

HALVED, after joining Reamped. I was very sorry when they had to cease trading because of a volatile market, but I check every now and then to see if they are operating, and when they do, I will be signing up again, because who doesn't want to pay $500 LESS per quarter for their power?

Poor Quality without warranty service – The panel is broken in three months after installation. They refuse to replace it and blame you broke the panel. My friend also chose this company,… Read more

they did not link to electrical grid. One year later, my friend found out after checking electrical bills. They also refuse to provide any compensation. NO product warranty and performance warranty from this company!

I've been an EnergyAustralia customer for a while. Mid-June I got an email telling me my rates were going up from 1 July — my peak is now 80.54c/kWh.… Read more

What the email conveniently left out is that EnergyAustralia offers far cheaper rates to new customers for the exact same electricity. They notified me of the hike but not of the better deal sitting right there on their own website. So I compared. Not only are their new-customer rates well below what I'm being charged — after this increase, my rate is the highest I can find anywhere in the market. Competitors are charging close to half at peak. This isn't a cost-driven rise either: NSW benchmark prices actually fell this July. This is the textbook "loyalty tax": lure people in, quietly ratchet up their rates betting they won't check, and keep the cheaper deals for new sign-ups while existing customers foot the bill. Emailing me about the increase while staying silent on the better rate makes it worse — it's not an oversight, it's the business model. No proactive offer to move me to their best plan. Just a higher bill and the hope I wouldn't look. I looked. I'm switching. If you're an existing EnergyAustralia customer, compare their new-customer rates — and the wider market — against your own bill before you do anything else. You're very likely paying a premium for being loyal.

Lumo is a wholly owned subsidiary of Snowy Hydro which is wholly owned by the australian government... which makes this experience even worse. … Read more

Switched account to Lumo through Econnex. Nearly 2 weeks later and no introductory email or other confirmation from Lumo. Contacted Econnex who confirmed account had been referred. Contacted Lumo to confirm they had received the application and were working on it. Account was applied for in my partner's name who is now in hospital. When I advised Lumo I didnt' hold power of attorney they refused to confirm that an info pack had been sent to the application email (which I have access to). They refused to confirm that there were no delays in their processing of any new account applications. They refused to use any of the strategies available to them to reassure me that the account application was being properly dealt with. Eventual "helpful" advice is that lumo may take 10-15 business days to contact new account applicants, to advise them their application had been received. Not accepted, but simply received!!. Other similar businesses have responded within 48 hours. At no time did I ask for any confidential or private information... I just wanted to know if their system was operating properly. After nearly 1 hour, and 4 escalations from asian call centre, the final words were .... would you care to fill in a customer feedback survey? I said yes please.... response was a click as the call ended. Thanks Dillon, ??, ?? and Nina. Lucky I wasn't trying to deal with some dodgy foreign owned operation eh?

Haven't used our heater at all this winter to save $. Received our bill- the day after our bill was due we get a phone call saying it wasn't paid on… Read more

time. We said we'd pay it when we got paid- 6 days later. 9 am the day we usually get paid the text messages stated saying don't forget your unpaid bill.! Seriously Tango- it will be paid when we get paid. God help the people who are really struggling to pay- they must get harassed all the time. Not happy.

Don’t go with them. Way to expensive – Suck you in then give you a massive price rise. Electric bill is 4 times what I was with AGL. Don’t go with them Show details

Cooley Designed Sustainability – We purchased several French door Draught Dodger kits for for our house to help keep the warm air inside and to use our heater less. Their Customer… Read more

service team was extremely knowledgeable on energy efficient homes and were very quick to respond to our questions as to what kit to buy. The kits were in pristine condition when they arrived and were an absolute breeze to fit using the online instructional videos. We barely had to use our heater at all after fitting them, we were able to turn our heat off before lunch an not turn it in again until the following morning. The price we paid for ecoMaster products was quickly made back from our reduced energy bill. Thanks ecoMaster for keeping us warm and saving us money. 6/5 rating, would highly recommend all of ecoMaster Products to anyone will fat power Bills

Outage after outage for maintenance. Generally 6hrs at a time. Exorbitant connection fees. I was overseas for 4 weeks, turned off hot water , zero usage. Still cost almost $100. Show details

One of the most useless organisations, I’ve ever had the displeasure yo deal with! I have been battling to get gas out of them for approaching 2 months! The customer service is non-existent! Do not use this company! Show details

Very good service!!! Very helpful!! Best advice!!! Best deal!!! Very polite!! Show details

I wish you have the option of less than 1 star. I will use it for this company. Words can not describe how they manage to run this company. They must… Read more

have employed all the clowns in Victoria to run the company. My solar panel and battery installation company submitted an application for approval of my solar panels back on 11th May 2026. They sent back an application number within 2 days advising it is in progress. Then early June, the retailer who supply my electricity Scene energy send an email to me advising Jemena still going through application. Both my self and solar panel installation company call them on 22nd and 29th June asking why we haven't heard anything yet. As our scheduled installation is on 6th and 7th of July. Surprise surprise Jemena hasn't done anything yet! Literally it took them 7 weeks of messing around with nothing. I organised dates off work for this 2 months in advance thinking I have more than enough time. Little do I know this company might take on average 12 weeks to get an approval for solar panel installation. I would like to know if they do approval for rocket booster as well. It is much more complicated so that means they might take 10 years to approve 1 single application. If i have a choice i would never ever use this company. Too many clowns running this company. Clowns belong to circus, shows. Not for running company.

Had these guys a while back before the pandemic – I'm noticing that currently, they are using the war as an excuse for price hikes. Let me paint a picture before those shenanigans. Electricity-in… Read more

a-box was the cheapest. Their tariffs were great. Then after a few months in they raised the prices to ridiculous amounts. We got no communication of the sort and had to move away.

Don't have much to say about support other than it was a pain setting up the portal access and in one back and forth interaction, they referred to me as someone else along with their email. Don't know how they keep customer records but it doesn't seem the least bit secure.

Firstly if I could give a negative stars I would. NO customer service. Don't waste your time with this mob. I'm changing & going elsewhere. Show details

Corrupt as – How does the ACCC allow companies like this to trade...posting on behalf of a friend...received a gas bill of over 3k for one quarter private… Read more

residential apartment....tried to negotiate with them now account sent to a dept recovery service demanding payment

Abysmal – The worst customer service, they say this g's are resolved but don't unlock accounts, they lie, the take forever to deal with, an utter waste of time. Don't do it. Show details