Best Energy Providers in Victoria Melbourne and Geelong

Spoke to Benjamin today, super friendly and patient customer service. Energy service was always consistent, never had any issues. Show details

A big rip off company. Saved $200 a month changing electricity suppliers. ORIGIN ENERGY way over priced! Show details

Gracie was spectacular in handling my request via email enquiry. I hope good things happen to Gracie in their life. They have done great things already, but I know Gracie will achieve even greater things. Show details

Excellent experience dealing with 1st Energy. I would recommend this company to everyone Show details

App seems to be good and once signed up for a month more collated usage info but customer service is hit or miss some inquires not answers at all unsure if will stay longer Show details

I called for assistance regarding billing and lovely Ms Angelica did not disappoint, so grateful for she’s always ready to help. Show details

My home battery is still “not online” after over five months of back and forth emails and phone calls. Nor does it have a shelter as in contact.… Read more

Basically the installation has not been completed. Unfortunately after sales service is very poor with no follow up although promised.

⭐ 1 Star Very disappointing experience with OVO Energy. I was charged around $55 for only 9 days of electricity usage, even though nobody was… Read more

living at the property during those 9 days and the main electricity switch was turned off.

I contacted OVO Energy to ask why I was being charged this amount. Unfortunately, they could not properly explain the bill. The only response I kept getting was that it was based on an “actual meter reading.”

If the meter reading is genuinely correct, I would like OVO to clearly explain how this amount of electricity was used when the property was empty and the main switch was turned off.

I expected OVO Energy to investigate the situation properly rather than simply repeating that the reading was an actual meter reading. Very frustrating customer service and billing experience.

Don't sign up with this company. I wish I had checked their reviews before getting them as service providers. I'm a new customer and decided to move… Read more

to a time-of-use Sumo electricity plan after checking various providers on the Energy Made Easy government website. On my first bill, I noticed the periods of the day when they charge peak, shoulder, and off-peak rates are different from the charge windows advertised on their site (which redirects you to the Energy Made Easy website, which is the Australia-wide official listing of all the energy plans of all the energy providers at any point in time).

I contacted them by email (you have to wait, literally, hours to talk to them over the phone), pointing out the discrepancy and requesting them to recalculate the bill. After a whole week, they replied that "that is the price structure" and that they cannot recalculate the bill and change the usage charge windows in future bills to align with what is advertised on their website.

I'm contacting the energy ombudsman in my state and even consider pursuing a class action against them, as they must be using the same business practice with several unaware customers.

4 years customer with Diamond Energy and it's by far the best experience I've had with any electricity provider in Australia. The fact they only use… Read more

green energy sets the well above the rest even further.

Recently had a customer service experience with Ghouse and it was very helpful and professional.

Thanks again.

Hey Everybody, I had to contact Energy Locals about SA Power Networks compulsory upgrade to remote access smart meter----Nooo! Seen eastern states… Read more

consumers migrated to extremely bad time of use plans that group suburbs, as one time of use rate to the detriment of the frugal users being stung by the greedy monied users e.g. EV chargers sucking the grid....etc etc. However Jeremy Matubis (My Energy Locals consultant) listened to my rant, agreed with me, and assured me that my single rate plan has two years moratorium - ie no change for two years and that I can disconnect remote access. Bravo Jeremy, you made an old crotechty man happy. Two years gives me time to work out any possible upgrades (or downgrades) and navigate power systems better. Very Happy. Thankyou Jeremy Matubis of Energy Locals. Good customer support. Andrew Tucker

Exorbitant service fees coupled with incompetence and high tariffs. If you care about your finances you're better off shopping this essential service… Read more

around. When I was hit with a $1000+ bill for a 2 bdr apartment after being with them for 6 months I decided to leave them. They over estimated the final bill, made me take pictures of my meters and email them multiple times. I followed their instructions to the letter but they insisted I provide several pieces of additional information for them to adjust their final bill to me. Once this was adjusted I paid the final bill and THEN they took the original erroneous amount from my account despite me not opting for any direct debits in the past. I had to call to arrange a refund with no compensation at all. Just a sorry and a pat on the back as I leave this company forever.

Tldr: please avoid Dodo for your own piece of mind

No on time gimicks games – I am with Pacific Hydro with last one year. Straight forward electricity price. You no need to calculator for discount rates (one time pay), no… Read more

discount movie tickets-ETC. i am very happy with them. s.chitaranjan victoria

I have been a subscriber to this service for a number of years now, and I cannot be happier. I have saved over $6,500 since joining, and this has… Read more

more than paid for the annual fees I have paid over the years. I cannot recommend this service highly enough, and in this day and age, it has proven to be an enormous cost-saving service to help with cost of living challenges we all face. Full disclosure: I am not here as a paid advocate for the company, my review being 100% fully voluntary. But for those interested, there is an incentive offered which entitles you to receive some sort of initial discount if you use the code - [Content Removed] -. Well worth it, regardless of this offer.

⭐️ I am very disappointed with my experience with Arcline and the way my concern about my electricity meter data has been handled. I raised a… Read more

specific concern regarding the interval data for 17 August. The data showed 10 unusual consumption spikes, resulting in approximately 15 kWh being recorded for that day. I identified the individual readings from the CSV interval data and explained that these occurred at times when I was not using appliances.

My concern was specifically about whether these readings accurately reflected electricity consumed at my apartment.

The response I received did not address the specific 10 readings I had identified. Instead, it discussed my average daily electricity cost, historical bills, general household electricity consumption and appliances that can use electricity in the background.

These explanations did not address the particular interval readings I had disputed.

I subsequently reiterated the specific issue and provided the information again. The matter has now been referred to the Ombudsman, and I have requested that further communication regarding the complaint occur through the Ombudsman investigation.

This experience has significantly reduced my confidence in Arcline. Once the matter is resolved, I will be immediately changing electricity retailers.

I am sharing my experience because I believe customers should be able to raise concerns about unusual meter data and have the specific data they identify addressed directly.

Thomas was extremely patient and friendly while working with my aged mother to transfer her energy to Red Energy. Job well done! Michelle and Edda. Show details

The plan they roll you over to is so much more expensive than what they advertise for new customers. Not Australian owned. Show details

I experienced extremely poor service from this company and do not believe customer welfare was a priority for them. We were charged unexpectedly high… Read more

bills, and shortly afterward the business was sold to Origin without any recourse being offered to affected customers. We were also threatened with disconnection if payment was not made immediately, with no consideration given to our circumstances. In addition, the pricing charged was exorbitant. I would strongly advise against using this company.

It was a simple and straight forward process to get connected Show details

I would give 0 star if there is option. I signed up 3 months ago by clicking the promo link offering $300 credit for gas and electricity. I was told… Read more

the $300 will be credited to my account but after three month, nothing been credited to my account and they said I chosen wrong plan even in the previous call I was confirmed I would get the credit 90 days after sign up. Feel like there are catches during the sign up process.

Overall experience with customer service/support was very poor too.

Zen is the way to go – Highly recommend Zen. Great people to deal with, very professional. Now have a 16 panel system and my last monthly bill was $4.77. Total generation for the month of January 2024 was 1017kwh Show details

Poor Quality without warranty service – The panel is broken in three months after installation. They refuse to replace it and blame you broke the panel. My friend also chose this company,… Read more

they did not link to electrical grid. One year later, my friend found out after checking electrical bills. They also refuse to provide any compensation. NO product warranty and performance warranty from this company!

Terrible customer service - they will increase your prices and decrease your feed in tarriff. would not recommend Show details

⭐ 1 star — I would give minus five if I could. Terrible customer service and an extremely frustrating experience from start to finish. My problems… Read more

began when I converted my residential property to solar. EnergyAustralia continued receiving the electricity I exported to the grid, but I was not being properly credited for it. Yes, the feed-in tariff is only around 3 cents per kWh, while at the same time I was being charged approximately 40 cents per kWh for electricity I used.

To make matters worse, my account had apparently been changed from residential to business. Instead of paying the residential daily supply charge of approximately $1.66 per day, I was being charged around $3 per day.

When this was eventually investigated, I received a refund of approximately $75 for the solar electricity that had not been credited. However, that did not properly address the additional daily charges I had been paying because the account was incorrectly left as a business account.

You would think fixing their own error would then be straightforward.

It wasn’t.

Instead of simply changing my property back to residential, I was required to go through another lengthy process to prove that my home was actually a residential property — even though it had previously been held by EnergyAustralia as residential before they changed it.

At one point I was even required to establish another business account, at the higher daily charge, so they could apparently then transfer it back to residential.

This became an absolute circus.

I then had to obtain documentation from my local council to prove the residential status of the property. Once I finally had everything together, I explained the financial impact this ongoing error was having and asked for the matter to be resolved urgently.

I was told it should be sorted within about 10 days, including the cooling-off period.

More than a month later — still nothing.

What makes the experience even more disappointing is that I had respectfully told EnergyAustralia that this was one of the worst customer service experiences I had encountered in some time. I also explained that I wanted the account corrected as quickly as possible so I could move to another provider.

Yet the delays have continued.

The most frustrating part is that I have been paying additional costs because of an error that was not mine in the first place, and resolving that error has required repeated phone calls, documentation, explanations and considerable time on my part.

I understand mistakes happen in business. What matters is how a company responds when something goes wrong.

In my experience, EnergyAustralia has made what should have been a relatively simple correction unnecessarily difficult, slow and expensive.

I am extremely disappointed with the service I have received.

Based on my experience, I cannot recommend EnergyAustralia.

If minus five stars were available, that would be my rating.

Been with Lumo a year and ok until had to update plan for the next year. On 14 Sept 2026, I called Lumo and asked to switch to a flat rate plan. Lumo… Read more

representative was named Vinky. We agreed all the conditions etc. He said contract etc would be emailed to me. Today is 18 Sept and still nothing received. Looks like I will have to repeat the whole lengthy process! (I tried to check my account online today but after login and verify, just get an empty screen.)

Bills have been $80-$90 each of the 8 months I was with momentum. When I moved interstate and was leaving them, they hiked my last bill up to over… Read more

$200. I moved out and wasn’t at the property for most that time caring for my dad who passed. My previous actual reading was less than the estimates. I have emailed and spoken to them and they are firm in saying it was an actual reading and the others were estimates. I keep reminding them that my last actual was less than the estimates and why was this one so high. I live alone, I am frugal with my electricity- I don’t use heating/cooling often (this was August so I wasn’t using anything), I barely was at the place and everything is switched off at the wall except the fridge. Why is this a common occurrence reading through these reviews? How can they keep getting away with it? I received my first bill at my new place with a new company and it is back to approximately $100 when I’ve been there the whole time using power. STAY AWAY! :( I’m struggling financially and this has been a huge blow and they just don’t care.

What a deceitful company please check the math because what they advertised and what they give is false especially if you use the government website to compare Show details

Don’t go with them. Way to expensive – Suck you in then give you a massive price rise. Electric bill is 4 times what I was with AGL. Don’t go with them Show details

Cooley Designed Sustainability – We purchased several French door Draught Dodger kits for for our house to help keep the warm air inside and to use our heater less. Their Customer… Read more

service team was extremely knowledgeable on energy efficient homes and were very quick to respond to our questions as to what kit to buy. The kits were in pristine condition when they arrived and were an absolute breeze to fit using the online instructional videos. We barely had to use our heater at all after fitting them, we were able to turn our heat off before lunch an not turn it in again until the following morning. The price we paid for ecoMaster products was quickly made back from our reduced energy bill. Thanks ecoMaster for keeping us warm and saving us money. 6/5 rating, would highly recommend all of ecoMaster Products to anyone will fat power Bills

I took up theirr offer on 24th june, still have not provided an account though have charged on credit card direct debit. On ringing the staff not… Read more

able to explain anything. They hung up and put me on feedback AND the feedback will not accept 0 or 1 rating at all.Rogues I say.Will change them as soon as i can