Best Energy Providers in New South Wales Sydney, Newcastle and Wollongong

Arash was very helpful and polite over the phone, taking his time to understand my query and identifying for me way to get a break from paying my… Read more

bills as I had not realised I had accumulated enough credit to be able to do this for hopefully the next 2 months. Thank you Arash!

Customer service replies read like broken AI responses. Or my thought about 3rd parties incepting their emails last year ended up happening. I… Read more

asked to withdraw my accounts credit in April only to get responses of the following. "Why do you want a cheque for? A direct deposit is much faster" I know from experience last year it is not faster. They will want a whole heap of things then reject it because they can while claiming account security. The emails form 2026 saying the 2025 process made out that I just didn't understand it correctly. They would request a bank notice I would supply it be told it's been approved for 48-72 hours later yeah no. Not enough evidence that the bank account was mine. When saying I am closing the account as I am moving to a new provider as I no longer trust or like them. I get sent "how to disconnect your service when moving house" instructions. Which was requesting a disconnection date allowing someone to come out and lock the meter.

I keep getting sent follow up emails that are just strange to say the least. Did you know if you take out your accounts credit you have to start paying them again? They needed to inform me that.

After I replied to the last one saying how useless they are and 'I am now with AGL.' "Thanks very much for confirming. Upon checking your account, I can see that the refund was processed last March, so you should have received it by now." So I have received my credit before I even asked for it? I asked in April and only got confirmation of it being approved last week. Process was contact them in April get run around by the next person who would just repeat the previous persons email arguing again bank deposits are much faster. Submit a mid bill sign up to AGL wait several weeks for a account to move. Then get sent a bill which was instantly paid due to the account credit. Then wait 2 more weeks while being asked things like does your bank still accept cheques? I had to make an account at another bank last year when you flat out refused to do the direct deposit. Which is why I kept it open as I suspected they would do the same thing this year.

I completed a form to receive a call back. Instead of a call I got an emailed form letter, described as a quote. I asked for a callback as i have some questions before signing up. Show details

Good rates are available for some plans and customer service. Show details

My supplier of electricity is First Energy but they won’t be much longer! You cannot contact them! They ALWAYS have “higher call volumes” than usual.… Read more

So you hang on the line and leave a message and they don’t call you back. The one time I did get through was when on my invoice they stated I could get a cheaper plan. The gentleman said that they couldn’t do it at the moment but that someone would call me back! Guess what?!! Avoid if you want service. I have DODO for gas and they were able to do the same thing within minutes.

I called for assistance regarding billing and lovely Ms Angelica did not disappoint, so grateful for she’s always ready to help. Show details

Amber is what service and consumer value should all be about, not thinking about their profits unless they are providing you with value and excellent service. Show details

I had an ESS battery installed by Smart Energy in April (2026). The install was completed in one day and the battery has been working as intended… Read more

ever since by carrying most of the load during the 'shoulder' periods. It has been a worthwhile addition to the previously installed solar panels. The ESS battery receives good ratings and I am pleased that this is the battery Smart Energy has provided. Thank you.

With the mid 2026 rates changes, most companies are shocking people by almost doubling the daily service charge, I'm pleasantly surprised to see that… Read more

OVO has actually reduced my rates! Here's my referral code for $120-180(EV plan) over 12 months. You're welcome! www.ovoenergy.com.au/refer/vivianne1024

impossible to cancel, been calling for 4 days now and yet to get throught to a real person, 10 people in the que and after 3 hours of waiting i… Read more

managed to get to 6 people left before they closed, callback feature ive tried 3 times now and have never recieved a call back yet. dogs**t service go fys

Responsive and helpful re a bill payment query… not something I’ve found with any other companies! Show details

I have been with Diamond (I think) for two billing cycles and I switched to them to save the environment. They're more expensive than my previous… Read more

provider but I figured okay. I had an email yesterday saying that my supply fee will double in July, I wanted to talk to them and called today at 11:36 am, still waiting for a cal back at 5:32pm.

I guess I am now in the market for a new provider (who will talk to me).

Extremely poor customer service and lack of communication Extremely long wait times on the phone and when you email them you dont get a response … Read more

Emailed them approximately 1 month ago and am still waiting for a response If you want a customer focused company providing you with electricity then this isn't the company for you

It sounds great in theory but they then add an automatic annual renewal for those poor people who forget and make it impossible to cancel the… Read more

subscription. It’s unethical. There must be a way to cancel but I can’t work it out which means it’s not simple and that’s unethical.

No on time gimicks games – I am with Pacific Hydro with last one year. Straight forward electricity price. You no need to calculator for discount rates (one time pay), no… Read more

discount movie tickets-ETC. i am very happy with them. s.chitaranjan victoria

while we are just swapping over and have not had much interaction with Red Energy what I vac tell you is the swap was easy and straight forward Show details

1 star because I can't do 0. I signed and approved my battery installation contract on 6 March 2026. It is now 29 June 2026 and I still do not have a… Read more

confirmed installation date.

The sales and quoting stage was responsive, but once the contract and finance were approved, communication dropped off badly. I have had to chase repeatedly for basic updates and clarity on what is happening.

The installation itself has not happened yet, so I cannot comment on workmanship, punctuality or handover. That is part of the issue, after almost four months, I am still waiting to be told when the system will actually be installed.

Better than competition also easy to manage payments. Reliable for gas usage too.  Show details

The setup process was at ease with only few minutes of time, it’s reliable with my hot water, electricity & gas. Show details

I am not surprised that the reviews lean more toward the negative. Absolutely terrible people to deal with. They want excessive rates before work is… Read more

even agreed upon and try getting your money back when they dont even do the work. I dont understand how they are still in business they are that bad.

Just wanted to say to all the whingers complaining here...you weren't complaining when your electricity was the cheapest it's ever been, my bill was… Read more

HALVED, after joining Reamped. I was very sorry when they had to cease trading because of a volatile market, but I check every now and then to see if they are operating, and when they do, I will be signing up again, because who doesn't want to pay $500 LESS per quarter for their power?

Poor Quality without warranty service – The panel is broken in three months after installation. They refuse to replace it and blame you broke the panel. My friend also chose this company,… Read more

they did not link to electrical grid. One year later, my friend found out after checking electrical bills. They also refuse to provide any compensation. NO product warranty and performance warranty from this company!

As from 1st September 2026. Alinta Energy Will start charging fees for posting paper bills to your address and will also charge a fee for paying… Read more

power bills and gas bills at a Post office.. it's totally outrageous with today's global climate and the cost of living More cost to families. To avoid those charges bills can be paid online.. BUT An elderly person doesn't have a computer or internet and most likely doesn't know how to use a computer the only thing that a elderly person has is their pension which they withdraw from a Bank and pay their bills at a Post office which is convenient for them.. Not only the elderly person but there are many young families and people that can't afford to have the internet or computer and simply make their bills payments at a Post office.. With today's global climate and the cost of living its SIMPLY outrageous for ALINTA ENERGY to add more cost to a person's utility's . The Best thing to do is shop around for another provider.

I've been an EnergyAustralia customer for a while. Mid-June I got an email telling me my rates were going up from 1 July — my peak is now 80.54c/kWh.… Read more

What the email conveniently left out is that EnergyAustralia offers far cheaper rates to new customers for the exact same electricity. They notified me of the hike but not of the better deal sitting right there on their own website. So I compared. Not only are their new-customer rates well below what I'm being charged — after this increase, my rate is the highest I can find anywhere in the market. Competitors are charging close to half at peak. This isn't a cost-driven rise either: NSW benchmark prices actually fell this July. This is the textbook "loyalty tax": lure people in, quietly ratchet up their rates betting they won't check, and keep the cheaper deals for new sign-ups while existing customers foot the bill. Emailing me about the increase while staying silent on the better rate makes it worse — it's not an oversight, it's the business model. No proactive offer to move me to their best plan. Just a higher bill and the hope I wouldn't look. I looked. I'm switching. If you're an existing EnergyAustralia customer, compare their new-customer rates — and the wider market — against your own bill before you do anything else. You're very likely paying a premium for being loyal.

Lumo is a wholly owned subsidiary of Snowy Hydro which is wholly owned by the australian government... which makes this experience even worse. … Read more

Switched account to Lumo through Econnex. Nearly 2 weeks later and no introductory email or other confirmation from Lumo. Contacted Econnex who confirmed account had been referred. Contacted Lumo to confirm they had received the application and were working on it. Account was applied for in my partner's name who is now in hospital. When I advised Lumo I didnt' hold power of attorney they refused to confirm that an info pack had been sent to the application email (which I have access to). They refused to confirm that there were no delays in their processing of any new account applications. They refused to use any of the strategies available to them to reassure me that the account application was being properly dealt with. Eventual "helpful" advice is that lumo may take 10-15 business days to contact new account applicants, to advise them their application had been received. Not accepted, but simply received!!. Other similar businesses have responded within 48 hours. At no time did I ask for any confidential or private information... I just wanted to know if their system was operating properly. After nearly 1 hour, and 4 escalations from asian call centre, the final words were .... would you care to fill in a customer feedback survey? I said yes please.... response was a click as the call ended. Thanks Dillon, ??, ?? and Nina. Lucky I wasn't trying to deal with some dodgy foreign owned operation eh?

Switch you onto a plan that is at standard/regular pricing without flagging or offering one of their much cheaper plans (approx 2/3 the cost of what I was being automatically switched to). You have to be very vigilant. Show details

Haven't used our heater at all this winter to save $. Received our bill- the day after our bill was due we get a phone call saying it wasn't paid on… Read more

time. We said we'd pay it when we got paid- 6 days later. 9 am the day we usually get paid the text messages stated saying don't forget your unpaid bill.! Seriously Tango- it will be paid when we get paid. God help the people who are really struggling to pay- they must get harassed all the time. Not happy.

Just had an Ausgrid sparky repair the mains power fuse at my house. Can't speak highly enough of the guy that was here. Extremely knowledgeable and friendly. Show details

Don’t go with them. Way to expensive – Suck you in then give you a massive price rise. Electric bill is 4 times what I was with AGL. Don’t go with them Show details

Cooley Designed Sustainability – We purchased several French door Draught Dodger kits for for our house to help keep the warm air inside and to use our heater less. Their Customer… Read more

service team was extremely knowledgeable on energy efficient homes and were very quick to respond to our questions as to what kit to buy. The kits were in pristine condition when they arrived and were an absolute breeze to fit using the online instructional videos. We barely had to use our heater at all after fitting them, we were able to turn our heat off before lunch an not turn it in again until the following morning. The price we paid for ecoMaster products was quickly made back from our reduced energy bill. Thanks ecoMaster for keeping us warm and saving us money. 6/5 rating, would highly recommend all of ecoMaster Products to anyone will fat power Bills