Best Pet Insurance in South Australia Adelaide

No issues with BWM! Claims have been simple, approved quickly and funds are also released quickly. It is more on the exy side though. Show details

Arvie is an excellent sales person. He heard my concerns & tailored Charlie’s comprehensive policy to fit my financial situation & my concerns re… Read more

cover. I initially had no intention of renewing the current policy but conversation with Arvie changed my mind and resulted in a considerable saving for me on a new policy.

Since Sunny joined our family, he has had a few minor health issues. We are very grateful that Knose was able to reimburse our claims quickly. Their… Read more

customer service team has been wonderful — friendly, caring, and always willing to help. Knose truly helped us when we needed it most. Thank you so much!

The FETCH team member (Ash) was extremely helpful through my first time claiming for Izzy Bee’s MRI. The whole process was the easiest I’ve ever had with any pet Insurance company in 15 years. All my dogs are now being moved over the FETCH! Show details

I am now commencing my 4th year with Petsy pet insurance. I have a Pet Protection Plus policy for my cat. Am very pleased with the professional level… Read more

of service I receive and feel this is a good policy for my 9 year old cat. Benefits are paid promptly in a no-fuss way and service is friendly. Feel this policy is competitively priced and that I get good value from it. Pretty satisfied with this pet insurer at this stage.

My experience with your team member Kieran was satisfying and comprehensive. Show details

My experience with real pet insurance has been a supportive one. They are understanding and their customer service team are outstanding. Through my… Read more

financial hardship, they are supportive and still manage to insure my pet. A shout out to Katrina from customer service, she was extremely supportive.

I’m very disappointed with Pet Circle Insurance. I have been paying for over a year and when I finally tried to make first claim, the process took a… Read more

very long time. In the end, I couldn’t even claim back one dollar for a general health check. As a customer who has paid premiums for so long, I expected a smoother process and at least some support. Unfortunately, this experience made me feel like the insurance wasn’t worth it. I'm trying to cancel the insurance but seems very difficult. I hope the company can improve the claims process and be more transparent about what is actually covered.

Trupanion is a great pet insurance company. I engaged them when my fur baby, Coco, was a puppy and lucky I found them as coco was later diagnosed… Read more

with a rare inoperable heart condition which costed a lot of money to care for her. Trupanion was quick with claims and they were approved quickly. The customer service was very good aswell, I never had any issues. I would recommend trupanion to anyone wanting to get pet insurance for their fur loved one.

My 6th German Shepherd Solomon developed Gastric-Dilation Volvulus (GDV) or 'twisted stomach' for us non-medical folk. The condition is… Read more

overrepresented in this breed and I have lost 2 Shephard's previously to the condition. My wife and I had travelled from the Gold Coast to Helensburgh near Sydney to visit one of our sons and took 2 dogs along. On the day following our arrival I noted Solomon seemed lethargic in the afternoon after being very normal late morning and I checked his gums for sign of snake bite and then his stomach for potential GDV, His stomach was bloated and I could feel the twist. We rushed him to the ARH Emergency Vet Hospital in Wollongong and they triaged Solomon on arrival and prepared him for surgery. The staff who were brilliant assisted with contacting Guide Dogs and within minutes, we had pre-approval for the treatment. This rapid outcome was the best news along with the ARH surgeons quick assessment and I left the hospital with the confidence that I didn't need to worry about the cost or the level of treatment Solomin would receive. Solomon's had 4 days in intensive care and pulled through and is now recovering at home on the Gold Coast. He was discharged from the hospital in a very seamless process and all I needed to do was cover the gap.

I changed to Guide Dogs after a rejected claim from another insurer when Solomon was 7 months old and have been with Guide Dogs ever since (he'll be 8 in June) for multiple pets and this isn't my first claim with Guide Dogs.

If you are shopping around for an insurance option for your pet, I'm more than happy to recommend Guide Dogs.

My kitten would have died without insurance. Diagnosed with FIP at 5 months old. Thank goodness I insured them both the day I adopted them. So far up… Read more

to over $8k in treatment costs and pet insurance have covered 80% with very easy claim process and such a fast turnaround time! Less than a week. I cannot say enough about how good this company is. Thank you from the bottom of my heart.

I was already an Everyday Mobile customer when Woolworths emailed me promoting Everyday Pet Insurance. One of the headline reasons to purchase the… Read more

policy was the repeated promise that I could “Save up to $600 every year on groceries” with 10% off an in store Woolworths grocery shop once a month. As an existing Everyday Mobile customer, I reasonably understood this meant taking out Everyday Pet Insurance would provide an additional monthly grocery benefit.

After purchasing the policy and linking my Everyday Rewards account, I discovered that the Pet Insurance did not provide any additional grocery discount because it shared the same monthly benefit already attached to my Everyday Mobile service. In practical terms, the advertised grocery benefit that encouraged me to purchase the policy provided no additional value whatsoever.

What disappointed me most was not simply discovering this after the purchase, but how my complaint was handled. Rather than considering whether the advertising created an overall impression that was likely to influence a reasonable consumer, I was repeatedly directed to lengthy terms and conditions and told the promotion did not form part of the insurance product.

More concerning was PetSure’s position that the advertising and promotion were Woolworths’ responsibility rather than its own, despite the policy being issued by PetSure and promoted and distributed by Woolworths acting as PetSure’s authorised representative. It is difficult to understand how a company can rely on promotional material to sell its financial product, yet seek to distance itself from that same promotional material when a customer raises concerns about the impression it created. That approach significantly undermined my confidence in both companies and left me feeling that responsibility was being shifted rather than the issue being addressed.

No practical solution was offered despite the financial disadvantage I explained. Had it been made clear before I purchased that the advertised grocery benefit would provide no additional practical value because I already held an Everyday Mobile service, I would have purchased the same level of cover through another provider at a lower premium. Instead, I paid a higher premium, received none of the additional grocery benefit that featured so prominently in the marketing, and was left either accepting that financial disadvantage or considering changing insurers with the potential for waiting periods and uncertainty.

Woolworths is a brand I have trusted for many years, which made this experience particularly disappointing. When a company uses a headline benefit to encourage customers to purchase a financial product, I believe that benefit should be presented in a way that accurately reflects how it will operate for the customers receiving the promotion. Instead of acknowledging the issue and working towards a fair outcome, I ultimately had no option but to refer the matter to AFCA for independent review.

If you are considering this policy because of the advertised grocery discount, make sure you fully understand how it operates if you already hold another Woolworths product. Based on my experience, the headline advertising may not reflect the practical benefit you actually receive.

Im confused with my identical policies for my two same age dogs with potiki. One dog gets more rebate on an identical service. It's been explained as… Read more

a cap on rebates to me so to speak. My dogs aren't on the same policy so I should receive identical rebates to my thinking. After all I'm not the patient the dogs are. If im not getting identical rebates on an identical policy I should be getting a %age discount on the 2nd policy as that pays back less. At $200 a month i expect same rebates on identical policies. I may well change one dog to another insurer to get a higher rebate. Resolution of claims is quick but unequal in value considering I pay the same price for both.

perfect service very clear communication answered all my questions perfectly Show details

We orginally signed up with pet cover after 6 weeks free trial, as they were affordable but also covered our dog enough in the worst case scenario of… Read more

IVDD for our dachshund (unlikely as our breeder has all the breed history and no cases of it) we didnt expect our beloved puppa would need surgery for something else but she picked up and swallowed something on a walk that my husband couldn't get off her and unfortunately turned out to be a corn cob that had to be removed from her stomach. The claims process has been great and quick from start to finish. Only suggested improvement for pet cover would be developing some sort of gap payment system as it was hard to find the 5k upfront, other than that they have been helpful and efficient and we are very glad we had the cover. Our policy pays 80% back, minus excess, we have had policy for 2 years, so definately value for money. Thanks again.

I would like to give 10 out of 10 for the Medibank customer service. Leora is very nice and patient to hear what I need. I really appreciate it. Show details

Worst service. Before surgery, we needed approval for both the surgery and a CT scan, but Bupa asked us to wait 2 business days and couldn't even… Read more

tell us whether our insurance would cover the procedures.

Why am I paying $80 fortnightly if customer service can't clearly explain what is covered when I call?

Very disappointing experience. I would not recommend Bupa.

I would not recommend this company. The automatic annual increases applied by this company is unscrupulous and excessive. Watch out. First year for… Read more

gold was $1,000 a year in GST. 2nd year auto-renewal (I missed) rose to over $1,600 in GST Who does a 60% increase? Year 3 they tried to renew for over $2,000 incl GST. When I called to cancel they offered a discount on the excessive $2,000 and bonus free months. No company can explain these increases by keeping up with CPI increases and even allowing for your pet ageing. If you pet lived to 10 years you would be up for $20,000 +. Yopu're better off finding the cash, even with vet bills being so high.

Great pet insurance – Guardian were excellent to deal with. If the vet clinic was unable to process a gap payment it was easy to submit invoice and vet notes through the… Read more

portal when lodging a claim. Claims were always processed within a few days and received 80% of vet fees incurred. Definitely value for money for our dog who had numerous issues. Had our policy with guardian for 6&1/2 yrs until we unfortunately had to have her euthanised due to terminal illness.

Rome was extremely helpful and provided me with the answers to all my questions in a most friendly manner - he was a delight to deal with and a great ambassador for HCF Pet Insurance. Show details

I have recently made a third claim on my policy. As before the payment was in my account within a couple of days! Thanks Mallory! Show details

Seriously disappointed – Have had insurance with Petmed for over 10 years and with the premium increasing to an outrageous cost requested to drop cover to a lower level. Was… Read more

told they are not modifying or doing any new policies. So disappointing because now my dog is over 10 it seems I either cough up $2600 a year for his policy amor have no insurance m. Seriously disappointed!!!

This used to be a good product, and it is still good in that it's easy to lodge claims and they usually pay out very quickly (albeit only after… Read more

you've paid the vet bill), but it is now grossly overpriced.

Our annual insurance for one of our dogs increased from $1836 to $2558 (a 39% increase) in a single year, for insurance than only covers up to $12,000 worth of vet bills. RACQ's explanation for this is that insurance costs increase as dogs get older, and they assure me that they are absolutely unable to do anything about the cost of their insurance.

Meanwhile, another insurer can provide insurance for the same dog for $830 covering most of what RACQ covers, and that policy would cover up to $20,000 worth of vet bills, which leaves me wondering why I would stay with RACQ, or ever suggest to others that they should use RACQ.

Great Insurance for your pet – Very happy with our pet insurance which we've had for 7 yrs Show details

I spoke to your rep Mahdi this morning. He explained everything in detail and only now i understood the pet insurance cover. Due to his explaination i decided not to cancel the policy. Show details

WORST pet insurance. It is cheaper for a reason. DO NOT give these people your money. Absolute waste of money. Show details

Garbage. My mum's dog had an eye issue that was NOT a pre-existing condition and the vet said so, and referred her to an eye specialist who also said… Read more

so. Put the claim in with all the paperwork proving it was not pre-existing, and it is REFUSED due to being a "pre-existing condition" by an utterly unqualified young vet nurse. NO ARGUMENTS, just tough luck, sorry, bye! I also put in a claim for my cat and it took them weeks, also rejected it as a pre-existing condition, which also wasn't. Changing insurers TODAY, and so should you. Screw this criminal organisation!!!!

I’m very happy as a long time customer, and got the help I neededed, far more than I expected with a 3 months free cover for my girl Lucky to help me… Read more

out short term. Very appreciative and happy that Kogan also value my customer. Thankyou to all involved. A loyal customer. Lisa and Lucky

Due to separation the insurance needed to be changed into my ex partner’s name as he was going to be looking after the payments and the dog was… Read more

staying with him. Dog was staying in the same house since brought home in 2023. Same Elite cover insurance policy since the same time, same dog. When the name on the policy was changed we were told there was a 21 day stand down period. Why? Dog hasn’t changed, his home hasn’t changed only the person whose name was on the policy has. Very dissatisfied and disappointed at such a ridiculous clause.