Best Furniture Shops in Queensland Brisbane, Gold Coast, Sunshine Coast, Townsville and Cairns

Ordered the lovely Wishbone ark chair in oak. The whole experience with the Lounge lovers team was great. I think the best service I've recieved when… Read more

ordering online. I was kept informed with texts right up to when Colin the delivery person arrived at my door. Thankyou team. The chair is really lovely and will get lots of compliments I'm sure.

I ordered a couch and bed from Nick Scali and chose specific items for being in stock. Sales assistant guaranteed us delivery for the 12th of August… Read more

which was then pushed back to the 18th and now no one can find my order or guarantee me a delivery date. I'm 30 weeks pregnant and moved into a new place with no couch and a mattress on the floor. They keep saying they are processing orders as normal and delivering which is a lie because they cannot give you a delivery date or won't return your calls. I've never seen such bad service and they have been using the excuse of systems being down for three weeks. My items were suppose to be in stock which was a lie. Stay away as they are just taking deposits at the moment and then not delivering.

THEY ARE DODGY, USING YOUR MONEY - AVOID BUYING FROM THEM. We were told at the time of placing an order that it will take up to 6 to 8 weeks for… Read more

delivery. We are end of 8 weeks no sign of delivery. Multiple calls, emails. No one care to call back. We spent over $4K not a single communication since they have taken money. They are using customer money for free charge for minimum 4-5 months. What if they get bankrupt? Millions in their pocket because customer can go no where to find them. I mean its just a furniture why so long to deliver and difficult to communicate.

Very happy with our purchase and the staff in store were great and particularly the delivery people Nick and Dom were very accommodating in placing our furniture Show details

Sharon was a complete professional- advised me where I could see couch - did a quote all I had to do was phone her to arrange for delivery - very satisfied Show details

Bought our furniture today. Staff here were really helpful esp Sahil. He helped us to find our comfy mattress and bed frame. Great place to visit to buy furniture. Highly recommended.

Booked delivery for 27/8. Delivery was scheduled for 20/8. Whilst overseas on holidays I received comms saying I “confirmed” my delivery for 20/8.… Read more

Given that I’ve barely had any reception for 2 weeks, there’s no possible way I could have “confirmed” an earlier delivery.

I have a whole household of king furniture and after ongoing issues with this brand I’ll be future planning to change over to something more reliable.

Terrible customer service and unresolved Australian Consumer Law issue Dont hold your breath while waiting for a reply . Purchased a lounge from… Read more

Focus on Furniture for $2,559.00 including delivery. The lounge arrived with damage, and after a long, drawn-out process and multiple defects (including structural squeaking), they agreed to collect the lounge for a refund.

While they have picked up the lounge, they are refusing to refund the full amount paid on the original invoice, withholding the delivery fee despite the return being due to a major defect under Australian Consumer Law. Dealing with their customer service has been extremely frustrating with long delays and lack of communication.

This matter has now been formally escalated to NSW Fair Trading. I strongly advise caution when purchasing from them.

The best customer service I have come across in my hunt to furnish my house. Thankyou for taking the stress out of it and being your entertaining self Scott. Cairns store you are the best So grateful I now have 2 new beds Show details

⭐⭐ Nice Furniture, Abysmal After-Sales Customer Service I contacted OZ Design on 26 July after our CALIX bench was delivered without the assembly… Read more

hardware, Allen key or instructions. The matter wasn't finally closed until 21 August — 26 days later!

OZ Design initially tried to source the missing hardware but ultimately couldn't. On 5 August, I was offered a $50 partial refund if I sourced the missing hardware myself and kept the bench as-is. I accepted this and specifically asked for the refund to be returned to my original credit card. On 6 August, I was then told in writing: “We will arrange the refund of $50 back to your original method of payment” and to allow up to 7 business days for processing. There was no mention that the refund was conditional upon me first purchasing the hardware, assembling the bench and confirming I was satisfied.

After the stated processing period passed with no refund, I followed up on 18 August. I was only then told that management had not authorised the refund because they were waiting for confirmation that the bench had been assembled to my satisfaction.

Had that condition simply been communicated from the beginning, there would have been no confusion. More importantly, if a customer agrees to source missing hardware themselves because it wasn't supplied with their furniture, it would make sense to provide the agreed funds so they can actually purchase it, rather than requiring them to spend more of their own money first after already spending thousands with the company.

Unfortunately, sourcing the hardware created another issue. OZ Design directed me to the assembly manual for the specifications. Both the Calix Dining Table and Calix Bench manuals specify an M8×50mm screw. I followed the manual and purchased M8×50mm screws, only to find they were too short. I had an original spare screw from our matching Calix dining table, and it fitted the bench perfectly. Despite being told by customer service about the correct way to measure a screw (I'm not stupid), that wasn't the issue, the original screw itself was approximately 60mm and did not match the M8×50mm specification in the manual.

Tell me why I wasted my own money buying the wrong screws because your team can’t publish the correct specifications in your own assembly manual? And then tell me why I had to pay AGAIN out of pocket for the correct missing hardware before OZ Design would even release the $50 partial refund you’d already offered me?

I eventually took the original Calix screw to a hardware store, where I was assisted in purchasing M8×60mm replacements. They fitted the bench perfectly and matched the original table hardware. I repeatedly raised this discrepancy because I genuinely wanted OZ Design to investigate whether the specifications in the manuals were incorrect. Instead, I never really felt that this specific concern was acknowledged. I felt so unheard. When I eventually asked that my feedback be forwarded to the relevant product/design team, I was simply told that the Calix bench and dining table had now been discontinued and there was no further stock.

The bench is finally assembled and functional, and I appreciate the $50 partial refund being arranged. However, 26 days of correspondence to resolve missing screws, washers, an Allen key and assembly instructions was excessive, particularly when I ultimately had to identify and purchase the correct hardware myself.

TLDR; If furniture is delivered without the hardware required for assembly, I think the process should be much simpler: either supply the missing hardware promptly or provide the agreed refund so the customer can purchase it themselves. And if a customer provides evidence that the specifications in an assembly manual may be incorrect, that concern should be properly investigated rather than repeatedly explaining to the customer how a screw should be measured.

I've purchased several pieces from OZ Design and this experience was disappointing enough that I would be very hesitant to make another major purchase with them. Such a headache.

How does a company use a delivery service that delivers a 145kg package broken up in 5 parcels and ONLY deliver to ground floor. NOT even assist to… Read more

place in a lift helpimg the client to have the 145 kg delivered. This appalling and incomprehensible. The driver had a TROLLEY and refused to walk 10 steps to place the items in a lift that was on the same floor. 10 steps. Disgusted that i paid for delivery and this is the service I received.

We ordered a suite of furniture from Luxo Living to furnish a new luxury short-term rental property. Unfortunately, our sofa arrived with a severe… Read more

manufacturing defect—completely misaligned pre-drilled assembly holes, rendering the frame physically impossible to assemble safely.

This major product failure has delayed our entire business launch. What followed has been a masterclass in atrocious customer service and a total disregard for Australian Consumer Law (ACL):

The 15-Day Runaround: It took over two weeks of exhaustive back-and-forth with their overseas support team just to get them to agree to a return.

Excluding Statutory Rights: Despite this being a major product failure under the ACL, their support team repeatedly tried to deny the return because our assembly team had already shredded and recycled the cardboard boxes. Under the ACCC, consumers are not required to return defective goods in original packaging.

Incompetent Requests: They repeatedly delayed the process by demanding we provide them with the dimensions and physical weight of the item—information that they, as the retailer, already have listed on their own website.

Slow Response Times: Their email cadence is abysmal. They ask one nonsensical, repetitive question per day, dragging the process out as long as possible.

Current Status: We are effectively being held hostage by Luxo Living. They have strictly instructed us not to touch or remove the defective sofa while they "arrange a courier," yet it has been sitting in our living room blocking our space for three days with no pick-up schedule confirmed.

As a direct result of Luxo Living’s delays, we have lost an estimated $1,500+ AUD in booking revenue because our listing launch is paralyzed.

I have officially lodged a formal complaint with the ACCC (Australian Competition and Consumer Commission) regarding this company's business and support practices.

If you are a business owner, property manager, or value your time and sanity: DO NOT buy from Luxo Living. Their lack of quality control is matched only by their lack of customer support.

Fantastic service from Tristan today at Logan Homemaker centre. Extremely knowledgeable with great helpful advice and support. We loved the lack of high pressure and valued the trust and integrity of Tristan! Our beds and mattresses are amazing!

Good instore customer service Very poor delivery service Unprofessional and very unhelpful

Thank you Jhon for taking the time to help us to pick our bed frame, well explained about colours availability and delivery. good service and stylish furniture Show details

Store very easy to use, prompt reply’s and product shipped very quickly. Goods exactly as described very happy indeed. Will definitely continue to use this company, as I have done in the past Show details

After 6 years the leather turned to brittle parchment. Arem and head rest are breaking up- the leather is hard. It has been regularly treated with… Read more

lanolin. The leather at the head rest shows black base - the gray colour is sprayed on!! This is not dyed leather. Only the eats and arm rets are leather -- all aroud is vinyl. The loud crackinh when releasing to rest position weks aup a dead person. Totally overpriced crap made in THAILAND. Ready to be thrown away --LOOK CAREFULLY BEFORE YOU BUY!!!!

We purchased a mattress and full bedroom setting from Dan. He was very helpful and also great at giving us information and then allowing us time to… Read more

discuss privately - never pushy. We got the gold home delivery service which was smooth and efficient, all set up was done & all rubbish removed. It's 1 week in and we are very happy with everything.

I had an excellent experience with The Comfort Shop. Matt was my main contact and was extremely helpful throughout the process. He responded promptly… Read more

to my questions and provided clear, detailed information to support the installation, which made obtaining approval from my management very quick and straightforward.

I also visited the showroom and found the whole experience very convenient, with parking available directly outside the shop.

From my initial enquiry through to installation, the service was professional, knowledgeable and efficient. I would happily recommend The Comfort Shop.

Perfect gentleman and install was very good. Sorted out problem for getting 3mt cupboard in into place. Very happy with Antony and his helpers. Kerrie from the shop was very helpful as well.

What amazing customer service!! They were quick to help and find us what suited our needs.

Recently, we visited the Hoppers Crossing store on recommendation and word of mouth from friends and family. The staff were incredibly attentive,… Read more

considerate and solicitous when offering mattress guidance and sleep advice without creating the overbearing hovering or pushy atmosphere you'd receive from other businesses in the area. This gave us time to look around and try the mattresses in the showroom ourselves. Unfortunately, the marketing side is very bland. There's little to no information on the sales tickets which meant we had to keep calling the staff member over. Of course, she were so pleasant and patient with us, but it also made us feel as though we were bothering her by asking too many questions. We left without purchasing as we didn't feel that the products reflected the pricing or branding of a "factory direct" business, but the honest, informative experience we had with the staff member was the better part of our visit.

One star because service was responsive. Zero stars for Go Desky slimline mobile pedestal. It comes assembled and all you need to do is screw in the… Read more

castors - good luck with that. After finally getting castors on the top drawer wouldn’t close. Don’t waste your time or money

Never again! – Ordered carpet in Oct. Now Dec. Order acknowledged but not one piece of information about delivery received and no delivery. Surprise surprise… Read more

all links to Zanui info have been and are dead and the site is removed. A change of ownership is no excuse for slack supply chain performance.

Bought thousands of $ with Zanui so far but no more and I advise you to also search out alternatives.

Now, there's no way to contact the company, the website is removed. No email or contact link, nothing!

This is is a scammer business and with new owners will get doubtlessly get worse.

Says delays up to 10 days because I'm remote(ish) but that was more than a month ago.

A company's internal dynamic is irrelevant to purchasers. Raise a ruckus and vote with your $$$ … go somewhere else.

Simple!

Absolutely unprofessional and rubbish, I ordered the Brosa Milano 3 Seater Compressed Sofa with Left Chaise (Beige) end of June i was sent only 1… Read more

part of the sofa out of the 2. The other package delivery was a mattress which i did not order. I made multiple attempts at contacting and providing as much details as possible so that the sofa could be redelivered asap but it was literally the opposite from Brosa.

At the point of delivery, i was away for a short leave. Hence, i could not check it at the very moment. After weeks of waiting and poor communication from Brosa, i have finally gotten a email that the product is now a presale and the waiting time could be up 7th December, Mind you i have made the purchase on 30th June. Additionally, they were very keen and quick on sending details about the return of the mattress but it was the total opposite for the sofa.

Additionally there is no contact number, i have sent multiple emails at getting a refund abut it seems like they are very uncooperative and gone to deaf ears.

Lastly, it is noticed that there are multiple ppl handling this issues but no one actually resolving the problem, i have gotten emails from different support service team which shows clearly that the issues has not been handled professionally. Asking for details and information again when i have already provided all the information.

Personally I would never recommend anyone purchasing products from brosa ever again. Currently, i have sent a email asking for a refund again. Guess it gonna take a week for that reply too.

Item was a good price and delivery was within a good timeframe. Well packed and required only minor assembly. Show details

Excellent in store service and love my cloud sofa, assembly was easy no hassle and the quality is amazing Show details

Don’t believe what they say on their website. Promised delivery in 2-3 days but took three months because they didn’t actually stock the item.… Read more

Promised that if I didn’t love it after 30 days - it was on us. Tried to return it only to be told I would be issued a store credit rather than a refund.

Bought a lovely lift bed and mattress with the help of Hannah. She was very knowledgeable about the products and super friendly, a pleasure to deal with. Delivery was quick and painless, assembly was straightforward as well. Show details

I purchased a TV unit and coffee table (both elwood design) after excellent advice and assistance from Carolyn. Apart from the fantastic service… Read more

that actual as delivered product was exceptional that exceeded my expectations. I would readily purchase again from them and currently considering doing so.