Best Furniture Shops in New South Wales Sydney, Newcastle and Wollongong

Ordered a new coffee table online. As soon as my purchase was finalised I got an email and text message confirming order. Jenny kept me updated on… Read more

every step of my delivery including expected time. Was also able to track delivery online. Alex, who delivered the table, was polite and accomodating. Even called to say he was 15 minutes away. He was even a little early which didn’t matter as I knew when to expect him so I had everything cleared and ready.

Noticed a minor problem with our new lounge the evening it was delivered. Called to discuss and prompt date to inspect was set. George arrived early… Read more

and was very helpful in fixing the issue and double checking to ensure it was corrected. Very pleased with how my concern was addressed and resolved.

We bought to sofas around 6500$ or little more on price the frame sank they came and said fixed it twice the seats they said they will replace but… Read more

they never arrived becouse of Covid then after Covid they sent a technician to fix a frame I told him they didn’t send the seats he said he will put in the report waited never arrived my wife called them twice nothing happened. And I have a email from them that’s says they will replace them .then warranty ran out . They said it’s our fault for not keep chasing them I said we called twice they didn’t care so be careful don’t trust them . They just take your money then bye bye

Jaspreet and Anmol were great. They brought the sofa in with ease and set it up, they also took the rubbish away. They were polite and very thoughtful gentlemen. Thank you both for an easy delivery.

Have purchased large quantities of items from this store on three occasions recently. Considerable time was spent in choosing various decorator or… Read more

furniture pieces and the total of three large separate orders will be delivered next week. On each occasion, we were assisted by either Gabrielle, Fatima or Aggie and I cannot be more complimentary than to say each assistant was amazing. These ladies were more than helpful and were an absolute delight to deal with. For a totally enjoyable and successful shopping experience when home shopping, I would definitely recommend a visit to this store. Incidentally, a large number of decorator items both large and small, were collected personally, and each item was perfectly and protectively wrapped. Great store!

I ordered a set of bunk beds and 2 mattresses for use by my grandsons when they visited. I had already looked at them on line and went into the store… Read more

to check them out physically. I was happy with the product in store and so made the purchase in store. I was given a price with a delivery charge of $79 which was the same price as an on line purchase. I paid for the items and was told it may be about 14 days until delivery because they did not have the mattresses in stock. Approximately 10 days later I received a call from the store stating that the items were in store ready for my collection. I pointed out that I requested delivery as I had no vehicle suitable to coll3ctvthese items. The staff member apologised and said they could deliver the items for $119. I pointed out that I had previously been quoted $79 and did not understand why it had suddenly gone up $40. I thought I had already paid delivery but checking the receipt I had not so accept it needed to be paid for but I was not happy with the extra $40 delivery charge. Therefore whilst the items were fine and I am happy with them, I am not happy with the inflated delivery charge and the way it was dealt with. My advise to anyone considering using this firm is to be very careful when it comes to delivery charges. I have learned my lesson and won’t be using them again

Amazing store & very helpful! We bought multiple items & we are extremely happy with all of them!

The staff were very obliging. Delivery team excellent. Hapoy with the product

friendly, efficient, informative and helpful - despite the store being very busy !

I purchased a Draper table which was very nice looking in the shop. The staff were also nice. However, upon delivery of the item it was scratched in… Read more

several places which was very disappointing. I complained and a new table sent to the store. Upon inspections it was again had several issues. Visible glue and raised sections. So we rejected again. Another new table was offered alongside a tiny refund to keep it or a in store voucher for a higher sum. Trying to trick me into spending more money. This store is supposed to be high end furniture and it's the second time I have received faulty good form them. The quality control looks to be extremely poor. Two tables were not up to what you would expect form this company. Customer care was ok. They will be refunding me and picking up the table. My advice to anyone having issues is to definitely raise a complaint as it's the only way this company will get back to putting customers and their products first. Also demand delivery to your home. It's very disappointing as the furniture looks nice and the staff in the shop are great but there is a clear disregard for consistently providing quality manufactured goods.

T&W are always my first choice for quality and value for money.

I purchased the Mesto 3 person Sauna, And assembled it myself, was quite easy, 2 of the heater elements weren’t working, Thomas from their after… Read more

sales service has been very easy to deal with, and they are supplying 2 replacement elements for me, Apart from this minor issue, ( and I have still been using the Sauna) I am very happy with my purchase, and the quality of this item,

I bought a bedroom suite yesterday and had a wonderful experience with Faranak. She was incredibly kind, patient, and very helpful throughout the… Read more

whole process. She took the time to explain all the details and helped me choose with care, which I truly appreciated. Her customer service was outstanding, and she really went above and beyond. With such a great experience, I will definitely recommend this store to my friends. Thank you very much for your excellent service.

Good instore customer service Very poor delivery service Unprofessional and very unhelpful

Tegan is excellent. She has very good customer service and listened and helped us to get our bedside tables and helped us with the sale, packed and… Read more

delivered to the car. Nothing was too difficult for her. She is an asset to the company. Thank you Tegan

I bought an Eden recliner from Nikiki at the Morayfield store. Her communications was fantastic and the chair arrived on time. Very comfortable and looks great

Staff member immediately greeted me with a smile and assisted me with my purchase of two bar stools. Excellent courteous customer service.

Was very happy with my experience with the staff Darren, but very un happy with the bed itself. I sleep on the edge of bed so wanted a strong edge,… Read more

when it arrived it had the foot protection on it, seems to be a store demo, The edge is very uneven too. Hard then soft then hard again like it had been sat on a lot. So very un happy with this purchase

I am very satisfied with the memory foam mattress I purchased and latex pillows. My back has improved when I wake up thanks to the new mattress.

Perfect gentleman and install was very good. Sorted out problem for getting 3mt cupboard in into place. Very happy with Antony and his helpers. Kerrie from the shop was very helpful as well.

Excellent service from Callan and Karen Moorabbin . The manhattan mattress was expensive but bought on sale and couldn’t be happier.

THINK TWICE BEFORE YOU PAY THE PRICE! 27 months trying to sleep on the YINAHLA PREMIER LUXE QUEEN MATTRESS with CHIROPEDIC PRESSURE RELIEF PILLOW GEL… Read more

CLASSIC and CHIROPEDIC PRESSURE RELIEF PILLOW GEL CONTOUR which was recommended has been very difficult and painful. We paid $5,870 including the recommended Braga Base. I have spoken to sales regarding neck, shoulder and elbow pain as well as numbness within 60 days of purchase concerned the mattress was faulty. I was told our bodies need to get used to the mattress and to rotate the mattress which I was already doing. Told to get a further pillow top cover which I did but to no relief. We even bought new cheaper pillows. Both my wife and I are still suffering pain daily from this mattress. The only reason we have continued to persevere to sleep on this mattress is because of the expensive outlay we have paid. Sales have not been forthcoming or helpful. Quick to take the money but no after sales support. We missed the 100 night trial because we were overseas on a holiday but returned on day 108 only to be told that the 100 night offer had elapsed. We still raised concerns about the mattress being faulty. It was on holidays that we realised how bad our YINAHLA PREMIER LUXE QUEEN MATTRESS really was. We have holidayed in many cabins at caravan parks and hotels since buying the Yinahla and even the cheap old mattress in the cabins were more comfortable and pain free than the expensive Yinahla. Please note, our previous mattress was great. We had no pain and it lasted 15 years before we thought to upgrade or downgrade as it appears we did. Neither my wife or I have ever had any neck, shoulder, elbow pain or numbness prior to this mattress.

Purchased a $949 office chair from Desky. Product was Pro Ergonomic Mesh Chair Wheat / No Headrest SKU: 2859. Very disapointed to find an almost… Read more

$1,000 chair is faulty from the begining with the arm rest not staying up. How much I shopped around before purchasing I really expected more from such an expensive product. It makes me question the products overall quality comparted to other crappy products on the market at the likes of Office Works etc. I actually found a very similar product at Office Works cheaper with the exact some arm rest problem and now question if its all the same product just white labelled.

Never again! – Ordered carpet in Oct. Now Dec. Order acknowledged but not one piece of information about delivery received and no delivery. Surprise surprise… Read more

all links to Zanui info have been and are dead and the site is removed. A change of ownership is no excuse for slack supply chain performance.

Bought thousands of $ with Zanui so far but no more and I advise you to also search out alternatives.

Now, there's no way to contact the company, the website is removed. No email or contact link, nothing!

This is is a scammer business and with new owners will get doubtlessly get worse.

Says delays up to 10 days because I'm remote(ish) but that was more than a month ago.

A company's internal dynamic is irrelevant to purchasers. Raise a ruckus and vote with your $$$ … go somewhere else.

Simple!

Not happy I received tv cabinet with part's missing waited 3 weeks for part's but I told them before the part's were sent they can come pick up tv… Read more

cabinet. I could not tell part's were missing till I was at the end of finishing the cabinet did not see part's were missing. I like a full refund them to pick up cabinet but there telling me do not expect change of mind

Bought a bed and bed frame for our daughter and everything went smoothly from ordering to delivery. The quality is great, it was easy to assemble,… Read more

and the bed looks exactly like the photos. Our daughter absolutely loves her new bed and was so excited to sleep in it. Really happy with the purchase and would definitely order agaiN.

The items I received were not the items that were displayed on the website. The company has falsely advertised the items. I attempted to seek a… Read more

partial refund and keep the items or I wanted the company to swap the items out and send me the ones as described and as seen on the website. The company would like me to send the items back whilst I have to pay for shipping cost to send the items back and the only way that I will have a chance to get new items in the same table is for me to re-purchase at the now higher price due to the fact that there is no sale. The company has continuously refused the resolution that I am requesting which is either a partial refund and I keep the tables or they collect the items the tables at their cost and they resend me out new tables as they are described on the website.

Terrible customer service- would never buy from James Lane. Firstly I stayed at home from work to accept delivery of a bed (which I expected to do)… Read more

and be home for the assembly which I paid an additional fee for. The delivery driver arrived with just a mattress (no bed). I called customer service who said that I would need to pay an additional delivery fee for the delivery of the bed. After complaining, they agreed to deliver the bed the following week with no fee. I took another day off work (which I shouldn’t have had to do) only to have the delivery guys run away when I said that I paid for assembly. I called customer service who said they’d organise for the delivery guys to come back. After another 3 calls to customer service, I received an email saying that they’d come and assemble the bed in 3 days time. So I need to take a 3rd day off work. When I escalated the call to speak with a manager she suggested that we do the assembly ourselves. I explained that I’m a widowed mum without support, she told me that she wasn’t to know my situation. Their lack of organisation, empathy and professionalism is why I’d never go back and highly recommend others into take their business elsewhere.

I recently purchased a queen size bed, bedside table and mattress for Demir Leather and I am so happy with my purchase! The bed and mattress are so… Read more

comfy and the sales team helped me pick a colour and design that matched my home aesthetic. The bedside table matches perfectly with the bed and is just the right size for bedside essentials. I had such a wonderful experience from calling the client services team to schedule my delivery ano installation to tailored and caring assistance when I visited the showroom. I highly recommend purchasing furniture from Demir Leather especially if you are after durability and comfort!

Wow David and Melissa were fantastic looking after everything from purchase to deluvery