Best Car Insurance in Australian Capital Territory Canberra–Queanbeyan

Confident, informative and clear interaction with staff who I spoke with Show details

The AWN staff were courteous, friendly and very helpful. They explained what was happening with the claim in good terms that I was able to easily understand. The claim was processed very promptly. Show details

so easy to deal with very helpful and pricing is best value. I've had to claim which was a seamless service and now renewed the policy without the… Read more

feeling of punishment for having an accident with steep price increases. i will be staying with youi for the foreseeable future

Quick and efficient, very helpful and lovely people to deal with. Show details

Quick and easy to do. Policy was great value. New customer Show details

staff was very professional and polite. My claim was sorted in a timely manner. Show details

The service was prompt and the chap was very nice. Show details

It was a straightforward and easy process online to get comprehensive car insurance! Nothing that needed further clarification or required a phone call Show details

Real Insurance car database system is inaccurate compared to local state registration. Car registered as 2011 real insurance database says 2012.… Read more

Argued with operator that local state registration has to be 100% accurate but he wouldn’t have it. Cancelled policy

Just a better all-round comprehensive package than anyone else, OK ! Show details

Beware of this insurer: while they offer the cheapest premiums on the market, their abysmal claims process and penalizing administrative practices… Read more

come at a massive long-term cost. It took them over four months to repair minor damage to my vehicle, during which their complaints team completely ignored my repeated follow-ups, and I discovered that their "comprehensive" policy shockingly fails to provide a no-fault hire car. To make matters worse, despite my 20-year clean insurance history, they issued me a formal "refusal to renew" letter more than a month after my policy had already expired. Even though I had no intention of staying with them, this delayed non-renewal goes on my record, making it incredibly difficult and expensive to secure coverage with other insurance companies. Do not be fooled by the low prices—the severe lack of coverage and the damage they cause to your insurance record are simply not worth the savings.

Greater compare with others, seem like i am taking my favorite drink awhile swimming. Happy with the quotes, benefits and support plus super easy no hassle Show details

It's stupid. Quoted $5000 for comprehensive with agreed value of $8010 with excess $1000 including windscreen, car hire. others are quoting around $2000 and less Show details

Horrific! Not only did they try to overcharge me double excess when i made a claim, but when i came to cancel a renewal, they failed to cancel my… Read more

policy, took over $1,000 out of my account a week later and refused to payback premiums paid AFTER I had sold the car because the proof of transfer that i got DIRECTLY from Queensland Transport was deemed 'insufficient proof'. Whats worse, there is no phone number, just an AI Chat bot which refuses to get somebody to call you and merely advises somebody will review with 2 business days'. Nothing but a bunch of common thieves and scammers. Avoid at ALL costs!

Very good communication throughout the process and Toyota used a very prompt provider for the repairs. Very happy Show details

Allianz value human life nothing less then rubbish bin ,knowing use are multibillion industry that have all resources in world, knowing my situation… Read more

no help from anyone in vulnerable postion no friends no assistance from anyone and still decided to walk over me not only that $20k plus court proceedings I have to deal with this whole burden onto my self at least bear minumum you guys could paid half the agreed value and not even that use did ,yous are the most scummiest and greedy off people I've ever come across my whole entire life I'll continue to spread word world wide.

I would like to thank Bhavita Keshav for helping me out with my claim. She didn't even waste a day to make these things go smoothly. Again, Thanks a lot Bhavita. Show details

Just purchased my dream car and whilst driving had a steering malfunction ended up into trees on the median strip. Contacted Enthusiast and spoke to… Read more

Leanne in claims she was amazing handled everything with no fuss unfortunatly car was written of but the claim was settled within 2 weeks cannot recommend them highly enough Absolutley amazing to deal with and they have insured my new car with no hassles My Friend is waiting for his car to be inspected by an assessor from another large insurer His car was in before mine and he is still waiting Do Yourself a favor Try Enthusiast

AVOID AT ALL COST ! UNETHICAL COMPANY They do NOT honor their policies. I spent $2000 plus on additional car warranty insurance. When I attempted to… Read more

make a claim. Extremely hard to contact and then when I finally did they revoked their initial policy terms. Refer to my warrant attached below

Lack of objectivity in handling claims and internal conflicts. Lack of CRM. Lack of quality and managing repairers. Treating me as the paying… Read more

customer as the weakest link even though my claim was a not at fault claim. These id*ots don’t serve representation g the brands they represent. Every single one of them is lazy and lack basic insurance customer service training; just like the Aussie dealers themselves. I blame it all of Toyota corporation Japan. They should do something about the powers they give to these substandard entities in Australia. Cowboys they are! Fix them. Shame shame shame.

I was joined PowerTorque a few months ago and they are great insurance with high customer services Show details

Do not use this company! They are deceptive, poor customer service, even when you call to enquire about specific details of the cover they evade the… Read more

question and it is not until you need to make a claim you find out the truth.

Lesson learnt to go with more reputable companies! You get what you pay for!

So sad i have only had my car insurance with Apia since September last year and they are increasing my premium by an extra $21.00 a month from… Read more

August...So cruel and yet they make promises for pensioners that obviously is ?just sales talk. ..So sad. Goodbye APIA. AND yes!!!! My house insurance has gone up $38.00 a month too..I had such faith in you ..

Terrible customer service, they don’t actually help, just make the situation harder and longer to solve. The online chat always redirect you to call… Read more

instead and sit on hold for ridiculous amounts of time. Which you will then be met with frustrating scripts being read out to you on the other end of the call without someone helpful actually answering questions or concerns clearly. Then if you don’t like that they ask you to call instead, they end the online chat and reset you. Nice work. They make the simplest of requests seem impossible. Have cancelled all but one policies with them, about to do the final and not return.

My car was parked inside a private parking lot at a bar in Boa Vista when a drunk person came out and completely ripped the car door off. It was a… Read more

nightmare trying to get a police report. It took over an hour, and the police never even showed up. Meanwhile, my car was left out in the rain, water leaking inside. I had to secure the door myself and go to the police station to file a report and do everything I could to get support from the insurance.

No help ever arrived.

The offender was never identified, even though there was CCTV pointing directly at his car. Two years have passed and nothing has ever been resolved. I ended up having to pay the excess out of my own pocket, and since December 2024 my emails have been completely ignored. I never found out who did it, and I never received any reimbursement.

With this kind of service, this company doesn’t live up to its reputation.

Unlike Qantas.. the one time I needed support, everything was resolved over the phone in under an hour.

Forget NRMA. There are much better options available.

My experience in obtaining a car insurance policy with a lady named JO was extremely helpful, knowledgeable, & professional. Thankyou & would highly recommend RACQ . Show details

If I could give them a 0 I would!!!! I understand they are underwritten by Suncorp now and this is where it all falls down the s**t whole. I needed… Read more

to have a rework done and it has now been 6 months from when I first contacted Shannons. We are a long time customer with multiple vintage cars and spending an absolute annual fortune on car insurance. "Back in the day" they were awesome, but now.... The policy isn't worth the paper it is written on, especially if you have a rework done. I have begged, pleaded and tried everything including contacting AFCA/ATSIC. I was even told by their own staff to contact AFCA/ATSIC!!! I have spent more hours than I can count on hold waiting to talk to someone including over 20 phone calls, and emails, and sms's to the person allocated to my case, told countless lies, fob offs and finally after 6 months I have an answer and it's not a good one either. I am totally over Shannons and I can't believe they have totally gone to the dogs with their service.

Worst company ever dealt with. I can’t understand that consumers affairs will not step in to stop this company from operating. Very quick to take… Read more

your money , but oh boy if you got a issue, the only reply you get is a automated email reply. No customer service whatsoever.

I am asking for backdated refund as I have sold the car and forgot to cancel the insurance, originally the car was registered in Victoria and… Read more

transferred it to WA, costumer service asked for a proof that the WA car is the same as the one that was registered in Victoria with vin number and engine numbers on it, I have forwarded them document from vicroads with all the information needed , but still they don’t want to issue a refund, my families car is all insured by GIO I will tell them to move to AAMI much better costumer service, GIO costumer service is worst…avoid them

The worst insurance company. They have a dodgy assessor named [Name Removed]. They will go out of their way to avoid repairing your car. Show details