Insurance in Western Australia Perth

I spoke to a friendly and helpful lady called Erin. She explained the details of "pay as you drive" and has saved me a lot of money. Everything was disclosed and a policy organised in an easy manner.

Roger provided excellent service. He was very helpful and provided me with the information I needed. He was very understanding of my needs.

Had AWN extended warranty after my new car warranty expired and sure enough, had to make a claim about 5-6 months into the warranty. To make it… Read more

worse, during the first repair, the repairer found another issue, so had to lodge a second claim while the car was at the repair shop. I thought it was going to a real headache, but AWN were actually really good on their end. I called and they actually answered here in Australia and not an offshore call centre. They asked for the relevant details which I got from the repairer and then sent an email confirming approval to proceed. mine was a pretty straightforward warranty issue with a known common issue with my model car, but my experience with AWN I felt was pretty easy and being the first time I had to call them, being able to get through in next to no time is a big plus these days. The first claim took about 2 days to approve as there was a bit of back and forth with the repairer to get the necessary info and the second one was approved next day, so that was a really good turn around too.

Bought travel insurance twice with Southern Cross Travel Insurance and this is the Ist time we claimed. My wife was sick and was admitted to… Read more

hospital for 5 days in Malaysia recently and we also were forced to cancelled our tour to Japan from Malaysia. We contacted the Emergency Team and their respond was quick and helpful . They offer assistance for my wife’s hospital admission and give us some helpful advice. They emailed us few times asking us any other service we need while we are in Malaysia. When we came home we submitted the claim online. The claim was easy and simple, the respond was very quick. We received our full claim within 10 working days as the promised. We are very happy and satisfy with Southern Cross Travel Insurance. We strongly recommend them. Roger & Sook Adelaide, Aus.

Kat was amazing! she was so helpful and explained everything i needed to know. As an anxious person that doesn’t like dealing with phone calls she made this experience much more pleasant.

Easy to obtain on line , but thank fully we did not need to use this for any claims .So can't say how any claims would be dealt with .

Easy to set up home and content Insurance I'm happy good value for my needs

Excellent phone call very friendly and gave great information very happy with it

Easy to get purchase and competitive pricing for our upcoming trip with our two children

We've had Bow Wow Meow insurance for our groodle for 4 years. Never had an issue, claims always approved quickly and gap only is great. My only… Read more

comment is that they do seem to increase their premiums quite a bit each year. This year I decided to enquire about adding an excess to reduce the premium and the person I spoke to kept telling me that the 'annual excess' applies per condition, per policy period. Despite the PDS saying that it was indeed an annual excess and no mention of per condition, we went around and around for 20 minutes where they said for each condition I will need to pay the excess again. I ended the call and called back to speak to another person who said it was indeed an annual excess as per the PDS and is per policy period (not per condition). It may be worth retraining your staff on the PDS and how your policies work. However despite this looks like I'm sticking with Bow Wow for another year as with excess, their price is much more reasonable.

Excellent customer service someone who actually explains things and has an understanding of what people need . Great job.

Thank you, Sam, for taking the time to understand our needs and recommend the policy that best suited our circumstances. AIA's strong focus on… Read more

preventative health and wellness incentives was an added bonus. We appreciated your guidance and support throughout the process of switching funds to AIA.

My international flight from Sydney to Los Angeles was cancelled after take-off due to a safety issue. The captain advised the aircraft fuel gauge… Read more

was faulty and did not want to risk continuing the flight over the Pacific Ocean. After returning to Sydney, I was forced to purchase replacement flights at the airport at significant expense because the airline's rebooking arrangements were not suitable for my travel plans. I needed to arrive in the USA in time to celebrate Thanksgiving with my family.

Despite the cancellation being completely beyond my control, my travel insurance claim was rejected because the event did not fall within a narrow and specific list of covered triggers under the policy. After progressing the matter through the insurer's internal complaints process and then AFCA, the decision was ultimately upheld based on the policy wording. 1Cover would not even entertain a partial settlement in good faith to resolve the claim. My advice is simple: read the PDS carefully before purchasing any travel insurance policy. Marketing terms such as "Cancellation Cover" included may not provide the protection you expect unless your circumstances fall within specific defined events. I have been a 1Cover Travel Insurance customer for many years, without making a claim, but based on this experience, I will not be purchasing a 1Cover policy again.

I have 2 dogs insured with this company. One giant breed required specialist support and was supported by PIA. refunds arrived quickly without any issue. The service has always been responsive.

They paid out no questions, that's a measure. I got a comprehensive plan, which included war zone countries (Israel, Myanmar), understanding it only… Read more

covered non conflict injuries. There are not many companies that do so, so the extra cost was acceptable.

We were travelling from Iceland to Greenland when the plane aborted due to technical issues.

The claim was for a connecting ferry in Greenland, and the transfer to it (via a small boat). Total claim was $2634.10.

It was paid out in full, no questions asked. The payment was timely, being only 2 weeks post the claim. I had paid $2000 insurance for a 3 month trip.

Cannot but be happy.

Jonathon was professional, curtious, friendly, and answered all my questions. He eventually helped us with funeral insurance which more in our… Read more

financial circumstances as the life insurance was too expensive. Either way our previous life insurance would be a dead policy with nothing to show for it in the future. Thanks Jonathan

I guess, this company is no different to the rest of the insurance hijackers in AU. Likely, I did not have to lodge any claims during my two-year… Read more

long relationship with Youi. What really pissed me about them (and the other four big-name companies, too) is their greed. After the first year with having a comprehensive car insurance with them, they sent me an email advising that both the monthly premium and the excess fees were going up, and the car value - you guessed it! - had gone down. I asked them for the resons of such genius decision of theirs, and they said something along the line "it is a natural cost adjustment in line with the yearly inflation rate". Sounds like BS to me as ALL car insurance companies in germany, for example, LOWER your insurance costs after each year of no-accident driving. Are you telling me that there is no inflation in Europe?.. Pathetic policy, pathetic company.

Great communication. Very quick response to claims. Very happy with the service so far

Only recently purchased a used car and took out an extended warranty and glad I did, had problems with the car almost immediately but,from my first call to integrity everything ran smoothly from inspection to approval to repairs.

I am very pleased with Club Marine Insurance. They make things so easy. Also, Andrew from Marine Creations was so good to deal, with their work was amazing! I have found my new marine mechanic.

Do NOT use this company I have never had such a poor experience with an insurance company. The accident happened 3 months ago and I lodged my claim… Read more

immediately. (The accident in question was scratches by the way, and now I'm out the $1000 excess)

I have yet to receive any update, let alone any determination.

A third party was responsible for the accident and accepted responsibility, I provided all their details to both rental cover and the hire company. I have now been following up on this claim for 3 months now, to both emails (the admin and the complaints one) with no reply. I have had no correspondence apart from system generated emails confirming they're still reviewing, and even then the last one was from April 11th. This is confirmed by my account on their portal as well.

I work in insurance myself, I know first hand things can get tricky, but the lack of support or any communication is ridiculous.

If there is no resolution this week I will be escalating further.

I have never had to claim. this is more about admin. I wanted to extend, but that happened on a Saturday. they dont answer the phones on the… Read more

weekends. I guess their medical emergency line would be different, but I dont know. I logged in to extend online, and it said, sorry this function is temporarily out of function, I called, but no one working weekends. Pretty poor form for a travel company. on this alone, im never using again. why would I? get a company that cares enough to have someone available to fix stuff on the weekend, or to have their website up and running, or even have one of those question things on the website that is attended by a human that can help.

Very informative ,helpful, understandable, accurate and easy to talk to.

as always , excellent service do I really need to use another six words to say GREAT !!!!!!!!

Excellent insure quoting software that was easy to use and provided the flexibility I required.

I have just completed the Diabetes First Program with the Dr’s Kitchen. It was a very comprehensive program which provided information and assistance… Read more

in all aspects of blood glucose control. The regular contact with personnel from the Dr’s Kitchen was very encouraging and supportive. I am very pleased that I took part in this program and I believe I now have a much better understanding of the importance of diet and exercise in the management of blood glucose levels.

In February I had dental surgery and needed to go into hospital for it for a day trip. I started my health insurance in July and late August I… Read more

started getting dental pains that escalated rapidly. They told my surgeon and hospital that this was all covered - 2 days before they say that this is not covered as it is a pre-existing condition. It is not. I've paid about 10k out of pocket for everything and I am only claiming for $1500 as this is only what's covered.

Been fighting them for five months have filled in six forms and still chasing a resolution from them. Have submitted letters and refferals from dentist to say this is whats up and they're saying they need to speak to this person and that - and saying they need records that don't exist.

I am having to go to a specialist to get another letter to say what they already have evidence for. Can't wait to see what they screw me over with with next.

Do not use this company for hospital cover. This tactic apparently is quite rampant for these guys as they try and fatigue valid claims to the point they drop it. Am submitting complaints to the authorities.

Absolutely disgusted and can't wait for this to be resolved so I can change insurers.

As ever when Fetch are presented with a question they answer accurately and they are very helpful. Thanks Des

BizCover helped me with the best deal for my insurance. Customer service was exceptional - extremely helpful and informative.

Our first time insuring with Passport as we don’t change providers of anyone we deal with with anything in our lives unless there is good reason. We… Read more

have used the last travel insurance company for over 15 years if not more. I have to say, we are extremely pleased and have found the whole process very smooth. We both have Pre-existing medical conditions and have been treated with the utmost respect and felt to feel welcomed. We would have no hesitation in recommending Passport for their travel insurance company.