Best Roadside Assistance Providers in Northern Territory Darwin

Great personality, felt at ease with him. He explained how things worked, why they didn't work in another way etc. Very knowledgeable, very… Read more

efficient. Very impressed with him. May I also say how impressed with the new way of taking our information when making the initial call for help. Fantastic improvement.

The service qas great start to finish. From the moment I called to getting back on the road. Thank you.

NRMA to the rescue once again for my flat battery. very fast, effective service. technician polite and helpful. NRMA roadside assist is a must for me! definitely recommend! great value for money.

* *DO NOT BUY IF YOU EVER WANTED SUPERIOR CLAIM PROCESSING** YOUI used be cheaper but now its most expensive ..... But Quality comes at a price.… Read more

Insurance is not so important until you actually need one.

Met with an accident 28th June.... And I have money in my account today (7th July) - Just 10 days.

From Day 1, they have been super supportive and helpful . My car was insured at Market value and they gave me a great price . Hardly 3-4 calls from claim submission to payout ...

Budget are very competitive and always provide the best price

Great follow up call. informative and helpful. Enquired to understand my specific needs and to ensure I had the right cover at a price I was happy with. Web site also easy to complete for quoting purposes.

Arrived within a reasonable time customer services was very good

Brett was absolutely superb, great guy and great service, not all super heroes wear capes!!!

Did the deed online, easy to perform and price was very competitive. Also changing the conditions at the end of the quote was very handy as you could change the insured value and/or the excess and get immediate costings.

They charge for anything over 20k which is fine ..but when they want $450 paid in advance over the phone with no tap and pay ITS A DRAMA . WTH… Read more

seriously my cards only do tap to pay but it was a huge drama . The service out sources the out source. I got a cheaper quote by just ringing a tow company. I will change my insurance budget is..... budget get. Total nickle and dime Is fine but when you outsource to another outsource to another outsource.... yea I'm giving my credit card over the phone . NOT

First time user Our car won't start tonight which was annoying as we just got fish n chips. Phoned for help and CHRIS came to our rescue. He checked… Read more

the car out and found our battery had died. We were so happy it was a easy fix. He replaced the battery and explained all the warranty. I was so impressed with his professional manner and knowledge he was absolutely awesome bloke for speedy repair.

Whole process was explained from the start, everything was done and completed as per instructions

This is one of those services you hope you never need, but I did need it. And they were great! I was stuck about 70km north of Brisbane with a… Read more

motorbike that would not start. Their call centre operator was super friendly and helpful. Within less than 30 minutes from first talking to them, an assist vehicle was on the way to me with a replacement battery in case it was needed. They sorted me out as fast as I could have hoped for, and a stressful situation was made less so by the service of the call centre and the callout service. Highly Recommend.

Roadside Response Wollongong – Adam from the Wollongong branch was amazing, was there within half hour of the call and fixed the car within 10 minutes. He was super friendly and professional.

Called for not able to move my car from front yard due to no power or communication from key fob. OBD scan tool was plugged in first to look for… Read more

faults but would not communicate. Ignition relay checked. No power either. ECU problem was diagnosed on site and would need to be towed. Myself being an electrician systematically checked power sources and found blown main fuse next to relays that were checked. Replaced fuse and car is now working as it should. Gentleman was lucky to have spent 10 minutes looking at car. Very poor service and diagnosis from a qualified mechanic who was not looking interested to help.

We have Ultimate Breakdown Cover with RACT. Broke down way out in the NW of Tassie, at Marrawa. RACT got us a tow truck just over an hour after… Read more

breakdown. Chris, the sub-contractor towie from Smithton was very helpful and professional. Got us to Wynyard where he transferred us to Paul. They performed their daisy chain maneuver where Paul got us the rest of the way, back to Devonport. Job well done from RACT Roadside admin and the 2 towies... very professional.

Car tow – Jaggy did a great job. Professional and helpful. I'd recommend Aus Tow.

My new secondhand car - bought a year ago from a reputable place in rural Vic - has had a 15cm scratch on the body work all that time and off course… Read more

being on the left body work does not affect the car at all. They averted comprehensive insurance for me last year. Now they won’t accept fire and’s theft. Apia refuse to insure it. It’s on the body work only and is no problem but no Apia won’t insure it. Why did they last year and not now? They did not ask about a scratch last year and who dormant have one or two on a car????? Not this car a we got out had that scratch back then. What hypocrites. Or is it because I’m not paying the substantial comprehensive now? I am so glad we stopped going to them for home insurance too. That got expensive with them so decided not to anymore. Now I will never ever deal with them again. Ever. What a pathetic reason to not give a pensioner assistance with car insurance. Absolutely disgusted in them. And judging by other reviews I see, they’re not popular. Deserves what they get. If you insure with them you might too, please please look around. They’re not top of any popularity list. And why is a proof of claim required below? To stop reviews like mine! Bypass that. Write a note stating why. Proof for me is that I couldn’t get a new insurance policy with them. Pathetic.

I wish to offer my grateful thanks to a young man at AAMI for supporting me after my car was clipped by a truck travelling south onto the harbour… Read more

bridge.

The truck broke my side mirror and I didn’t realise how bad it was until I was on the bridge itself, when the glass part suddenly fell hanging by the wires. It was also in a storm and pouring rain, and I became pretty distressed as I couldn’t pull over on the bridge. I pulled up just near Clarence Street. As it had been a very distressful 2 years for me from the sudden death of my husband and then only a week before the very tragic unexpected death of a young girl who was a huge part of our family. She died very suddenly from a heart attack, and we were all still grieving.

So I was feeling pretty vulnerable and in a bit of shock not knowing what to do. So thought to ring AAMI roadside assist to see what they might suggest. However they put me through to claims, as roadside assist is only for mechanical work.

I was incredibly fortunate to then speak to a young man with AAMI who seemed to understand straight away and was absolutely brilliant, helping me to work out “a plan” not to think of costs or any other issues but to be safe and stay focused. I the shock too was showing, as he spent a substantially long time on the phone talking with me, helped me to stay calm, and guiding me on working it all out. I cannot thank him enough as he was a gentleman and the perfect person to talk to, helping me to regain composure one step at a time.

He managed to find some people working in a local gym who he spoke to and they then came to my car and taped the mirror back in place so the car was drivable.

This is astonishing service that honours what they advertise creating trust and loyalty. Much more than just an insurance company. It’s when the world causes something incredibly distressful that just might be seen as a minor pin that drops, but you just need a guiding hand to be reassured and bring one back to being in control. I wish to thank this young man again so much for helping restore my faith in humanity after a few very tough years.

I am asking for backdated refund as I have sold the car and forgot to cancel the insurance, originally the car was registered in Victoria and… Read more

transferred it to WA, costumer service asked for a proof that the WA car is the same as the one that was registered in Victoria with vin number and engine numbers on it, I have forwarded them document from vicroads with all the information needed , but still they don’t want to issue a refund, my families car is all insured by GIO I will tell them to move to AAMI much better costumer service, GIO costumer service is worst…avoid them

They will not transfer balance of your Roadside Assistance if you purchase a new vehicle!

"Free" roadside assistance amounts to making a phone call for you to a towing company.

Worst ever company, should be closed down by Financial Ombudsman. I was involved in a not at fault accident. Initially, I was told that I must take… Read more

my vehicle to their repaired 40 minutes away, after complaining for 4 months, a repairer was found 15 minutes away. I took the vehicle to their repairer, but upon collection after repairs I found 3 items not fixed, the main problem was with the suspension which rendered the vehicle undriveable. It is now sitting in my garage. This was advised to Coles' friendly South African team, their reply was to lodge a complaint, 1 week later, after numerous phone calls and emails I finally found out that complaints are looked at after 10 working days. In despiration, I emailed Coles' complaints advising that I would be getting the car towed to an independent repairer to be repaired and the bill sent to Coles, to this I have not received a reply. After calling the claims again, demanding a reply, the friendly staff advised that she would send an email to the claims department and advised I may get a reply in 10 business days. I demanded a copy of the phone conversation so that I could lodge a complaint with the Financial Ombudsmen, her reply was that there is no phone contact, and a copy of the phone call must be approved by management, this may take 10 business days. My worst mistake was to ever look at Coles Car Insurance, I say to everyone, don't waste your time looking at their products, they are dodgy at best!

Great service yet again. I'm always pleasantly surprised with the skill of your drivers to make all the angles work.. Much appreciated. Thankyou. Job D5174550A

Dropped my car last Tuesday and pick it up on Friday arvo. I was thrilled at how my car was carefully looked after and repaired, assembled with… Read more

brand new parts. Had a long “Test Drive” today and felt so happy with my car. Nathan at Willmot Smash Repair is very professional, down to earth, reliable and trustworthy. He politely explained to me in details how my car would be fixed. The receptionist Summer is very nice and patient. The uber driver booked by Suncorp Insurance told me he knew Willmot is great. Suncorp Insurance is fantastic, quick to respond and easy to communicate. Flawless service. Oh, did I mention they cleaned my car? Now it’s spotless I would give the whole sky’s stars to Suncorp and Willmot Smash Repair if I could✨✨ highly highly recommended.

Appears to be Fairly Straightforward – Have been with NAB for car insurance for a few year now and haven't had any issues. Fairly straightforward sign up process, and they are transparent… Read more

about any increases that occur with yearly renewals. Was able to negotiate down the fee somewhat after a few years of increases, but note this is all through Allianz as the underwriter. Haven't needed to make a claim yet thankfully, so I don't have any comments on that side yet.

Painful experience – Takes 2 days minimum to respond to emails. Replies without actually reading the emails. Then after over a week informs me that there will be changes… Read more

to my policy and cost to do what I asked when that was the whole point of the first email and what I asked them to quote me. So unhelpful and I will go elsewhere even if I pay more. Not recommended.

Phoned Mazda roadside assist with tyre failure at 2.23pm, was told RAC would come approx 90 mins.Spoke with Mazda again at 4.13pm. Rang RAC at 4.44pm… Read more

and was told 20mins to 1/2hr . RAC phoned 6.22pm, by this stage I had got family help,and had returned home. Not a good experience.

Guy made me wait for over hour. Charged me $213 and car not drivable, couldn’t go over 10km hr lucky wasn’t in accident. Lied and said was drivable

One star is generous but a requirement of this review system. Virgin Money Insurance have zero interest in your customer experience and will delay… Read more

any claim with spurious excuses for as long as possible. After more than 6 weeks, i still don't know the condition of my stolen car or whether it is a write off. I do know that is "dirty" outside and covered in police fingerprint dust inside. Mechanical and structural condition ? Nothing. If you try to make a complaint you are sent back to the claims team, the people in the chat don't have a script for complaints either. Virgin Money discontinued offering insurance for cars and houses in OCT 2025. They clearly know they are terrible at this business and have outsourced their work to Auto &General and reduced resources to deal with their customers in this area. It took 5 weeks just to find a way to get our belongings from the car despite multiple requests.