Best Roadside Assistance Providers in New South Wales Sydney, Newcastle and Wollongong

I cannot speak highly enough of Thomas from Batteries on the Go(BOTG). From the moment he arrived, he took the time to thoroughly explain what he was… Read more

doing with my vehicle, the likely reason for the flat battery and all the options available to me.

What truly impressed me was his honesty and professionalism. After consulting with his supervisor, they made the goodwill decision to replace my battery at absolutely no charge. It genuinely made my weekend and I am incredibly grateful for such an unexpected act of kindness.

My car is not a common make and Thomas went above and beyond by patiently going through the vehicle manual and even watching Youtube videos to ensure everything was done correctly. The job took longer than expected, but he approached it diligently, never rushed and did not charge me for the additional time.

In an industry where trust is everything, BOTG has earned mine completely. It is no surprise they are such a popular and reliable company. Their integrity, customer service and willingness to go the extra mile are second to none.

They have certainly gained a loyal customer in me and I would not hesitate to recommend BOTG to anyone needing battery assistance.

P.s : Taught me how to use a car battery charger if in case I require in the future.

Great personality, felt at ease with him. He explained how things worked, why they didn't work in another way etc. Very knowledgeable, very… Read more

efficient. Very impressed with him. May I also say how impressed with the new way of taking our information when making the initial call for help. Fantastic improvement.

The service qas great start to finish. From the moment I called to getting back on the road. Thank you.

I was out working late recently and was all set to go home when the Truck refused to start! I pushed a few buttons on the NRMA App and a VERY… Read more

friendly guy named Mat turned up BEFORE he was meant to and had me going again in approximately 2 minutes!!! Wonderfully friendly and knowledgeable guy and I can’t Thank him or the NRMA enough!!!!

* *DO NOT BUY IF YOU EVER WANTED SUPERIOR CLAIM PROCESSING** YOUI used be cheaper but now its most expensive ..... But Quality comes at a price.… Read more

Insurance is not so important until you actually need one.

Met with an accident 28th June.... And I have money in my account today (7th July) - Just 10 days.

From Day 1, they have been super supportive and helpful . My car was insured at Market value and they gave me a great price . Hardly 3-4 calls from claim submission to payout ...

Super easy to obtain cover- great range of payment options and very competitive premium

Very friendly customer service rep on the phone, very knowledgeable and helpful. No pressure selling, just worked through the quote to find the best value for money policy that suited me.

Arrived within a reasonable time customer services was very good

Brett was absolutely superb, great guy and great service, not all super heroes wear capes!!!

Did the deed online, easy to perform and price was very competitive. Also changing the conditions at the end of the quote was very handy as you could change the insured value and/or the excess and get immediate costings.

I have been with Nicole and the team at RMR for years now. It is the cheapest insurance I have! Knowing if my bike needs towing, they will attend to… Read more

it all. I never really thought I would need their services, however the other day I had to make the dreaded call. They looked after my bike, reassured me it would be taken care of and delivered it, with a photo to confirm, to the dealership. Awesome personalised service. Thank you

They charge for anything over 20k which is fine ..but when they want $450 paid in advance over the phone with no tap and pay ITS A DRAMA . WTH… Read more

seriously my cards only do tap to pay but it was a huge drama . The service out sources the out source. I got a cheaper quote by just ringing a tow company. I will change my insurance budget is..... budget get. Total nickle and dime Is fine but when you outsource to another outsource to another outsource.... yea I'm giving my credit card over the phone . NOT

First time user Our car won't start tonight which was annoying as we just got fish n chips. Phoned for help and CHRIS came to our rescue. He checked… Read more

the car out and found our battery had died. We were so happy it was a easy fix. He replaced the battery and explained all the warranty. I was so impressed with his professional manner and knowledge he was absolutely awesome bloke for speedy repair.

Whole process was explained from the start, everything was done and completed as per instructions

This is one of those services you hope you never need, but I did need it. And they were great! I was stuck about 70km north of Brisbane with a… Read more

motorbike that would not start. Their call centre operator was super friendly and helpful. Within less than 30 minutes from first talking to them, an assist vehicle was on the way to me with a replacement battery in case it was needed. They sorted me out as fast as I could have hoped for, and a stressful situation was made less so by the service of the call centre and the callout service. Highly Recommend.

Roadside Response Wollongong – Adam from the Wollongong branch was amazing, was there within half hour of the call and fixed the car within 10 minutes. He was super friendly and professional.

Called for not able to move my car from front yard due to no power or communication from key fob. OBD scan tool was plugged in first to look for… Read more

faults but would not communicate. Ignition relay checked. No power either. ECU problem was diagnosed on site and would need to be towed. Myself being an electrician systematically checked power sources and found blown main fuse next to relays that were checked. Replaced fuse and car is now working as it should. Gentleman was lucky to have spent 10 minutes looking at car. Very poor service and diagnosis from a qualified mechanic who was not looking interested to help.

We have Ultimate Breakdown Cover with RACT. Broke down way out in the NW of Tassie, at Marrawa. RACT got us a tow truck just over an hour after… Read more

breakdown. Chris, the sub-contractor towie from Smithton was very helpful and professional. Got us to Wynyard where he transferred us to Paul. They performed their daisy chain maneuver where Paul got us the rest of the way, back to Devonport. Job well done from RACT Roadside admin and the 2 towies... very professional.

Car tow – Jaggy did a great job. Professional and helpful. I'd recommend Aus Tow.

My new secondhand car - bought a year ago from a reputable place in rural Vic - has had a 15cm scratch on the body work all that time and off course… Read more

being on the left body work does not affect the car at all. They averted comprehensive insurance for me last year. Now they won’t accept fire and’s theft. Apia refuse to insure it. It’s on the body work only and is no problem but no Apia won’t insure it. Why did they last year and not now? They did not ask about a scratch last year and who dormant have one or two on a car????? Not this car a we got out had that scratch back then. What hypocrites. Or is it because I’m not paying the substantial comprehensive now? I am so glad we stopped going to them for home insurance too. That got expensive with them so decided not to anymore. Now I will never ever deal with them again. Ever. What a pathetic reason to not give a pensioner assistance with car insurance. Absolutely disgusted in them. And judging by other reviews I see, they’re not popular. Deserves what they get. If you insure with them you might too, please please look around. They’re not top of any popularity list. And why is a proof of claim required below? To stop reviews like mine! Bypass that. Write a note stating why. Proof for me is that I couldn’t get a new insurance policy with them. Pathetic.

Somebody hit my car yesterday ,left a note saying sorry contact me ?i have a witness and informed the police ,the police came to see me ,i was told i… Read more

have to get the infomashion regarding the other car from my insurence company i have to lodge a serch claim for the infomashion ? the police told me they will not want to give you it , i must insist they do ?any way after going back and forth with this lady ?she said yes we can get the datails for you ..just checked my email they are asking to pay 600 dollars excesses ?my claim was for infomashion regarding the perrsons who hit my car, .iam 74 years old been with them for about 40 years just renude my subscription ?they are a disgrace ,the way they treat people ,the police told me they will not want to give you it , ?i i thought it was all sorted over the phone. they are terrible the way they treat you .iam 74,had two heart attacks ,the funny thing is its minor damage , and should get it fixed at a good price which will help the lady who hit my car we are both stressed over this AAMI have made it worse mthere terrible

I am asking for backdated refund as I have sold the car and forgot to cancel the insurance, originally the car was registered in Victoria and… Read more

transferred it to WA, costumer service asked for a proof that the WA car is the same as the one that was registered in Victoria with vin number and engine numbers on it, I have forwarded them document from vicroads with all the information needed , but still they don’t want to issue a refund, my families car is all insured by GIO I will tell them to move to AAMI much better costumer service, GIO costumer service is worst…avoid them

They will not transfer balance of your Roadside Assistance if you purchase a new vehicle!

"Free" roadside assistance amounts to making a phone call for you to a towing company.

Coles home insurance is a complete rip off they put there insurance up every month pack of thieves never had a claim

Great service yet again. I'm always pleasantly surprised with the skill of your drivers to make all the angles work.. Much appreciated. Thankyou. Job D5174550A

Dropped my car last Tuesday and pick it up on Friday arvo. I was thrilled at how my car was carefully looked after and repaired, assembled with… Read more

brand new parts. Had a long “Test Drive” today and felt so happy with my car. Nathan at Willmot Smash Repair is very professional, down to earth, reliable and trustworthy. He politely explained to me in details how my car would be fixed. The receptionist Summer is very nice and patient. The uber driver booked by Suncorp Insurance told me he knew Willmot is great. Suncorp Insurance is fantastic, quick to respond and easy to communicate. Flawless service. Oh, did I mention they cleaned my car? Now it’s spotless I would give the whole sky’s stars to Suncorp and Willmot Smash Repair if I could✨✨ highly highly recommended.

Appears to be Fairly Straightforward – Have been with NAB for car insurance for a few year now and haven't had any issues. Fairly straightforward sign up process, and they are transparent… Read more

about any increases that occur with yearly renewals. Was able to negotiate down the fee somewhat after a few years of increases, but note this is all through Allianz as the underwriter. Haven't needed to make a claim yet thankfully, so I don't have any comments on that side yet.

Painful experience – Takes 2 days minimum to respond to emails. Replies without actually reading the emails. Then after over a week informs me that there will be changes… Read more

to my policy and cost to do what I asked when that was the whole point of the first email and what I asked them to quote me. So unhelpful and I will go elsewhere even if I pay more. Not recommended.

Phoned Mazda roadside assist with tyre failure at 2.23pm, was told RAC would come approx 90 mins.Spoke with Mazda again at 4.13pm. Rang RAC at 4.44pm… Read more

and was told 20mins to 1/2hr . RAC phoned 6.22pm, by this stage I had got family help,and had returned home. Not a good experience.