Best Roadside Assistance Providers in New South Wales Sydney, Newcastle and Wollongong

This is the second time i've used Batteries On The Go and the second time i've left a 5-star review. This time I got my battery changed and dealt with Ammar who was great from start to finish. Very impressive service once again from these guys!

Great personality, felt at ease with him. He explained how things worked, why they didn't work in another way etc. Very knowledgeable, very… Read more

efficient. Very impressed with him. May I also say how impressed with the new way of taking our information when making the initial call for help. Fantastic improvement.

Help arrived within 30 minutes and got us going again. It was late at night so to be able to get going was a huge relief. Assistant was friendly and knowledgeable.

Great service professional friendly and knew their stuff, would recommend

Youi will not give you an online quote. They trick you into giving them your mobile number so they can send you a PIN, then immediately call you with… Read more

a high pressure sales pitch. This is disgusting, and unlike every single other insurer in Australia. If you like being bullied, by all means sign up for a Youi quote.

Do not recommend - 3 months to get a bumper put back on. I needed a basic repair but took 3 months. They only had 2 repair places available to take… Read more

it to, neither were central. After the first place said they wouldn't be able to do the repairs for a few months (not because it was a big repair but because of the process and backlog of jobs) I was advised by Budget Direct to take it to the other place, unfortunately they ended up taking even longer. 1 week for them to move the car there 3 weeks to get it assessed, 3 weeks for the assessment to be approved by BD 2 weeks for a clip to ordered and delivered 3 weeks for the repairs to actually occur.

Whatever you think you are going to save using then, just know that even the most basic repair will take - a quote from BD consultant '10-12 weeks'. This is due to their process not the type of repair.

For a first time Insurer with TrueCover I was so impressed with the staff who were so helpful, and the policy is very good value. I will be moving all my car Insurance to TrueCover. Thank you so much for your help. Mark Hein

Outstanding Insurance! In our case, National Roadside Assist was a separate component of a 3rd party extended warranty car maintenance policy now on… Read more

its last year of 5. National Roadside Assist provided coverage for nearly 3 weeks of car hire while car repairs were completed. The care hire claim through National Roadside Assist was professionally handled from the first point of contact and was directly paid to my bank account within a half hour of submitting final documentation from Hertz. Thank you Fabian!

Brett was absolutely superb, great guy and great service, not all super heroes wear capes!!!

The site was very easy to deal with. There was a couple of questions I didn’t understand.

I broke down west of Dorrigo in NSW. I had tools but a half hour of working on the bike showed an unrepairable, without spares, broken throttle… Read more

cable. I rang RMR and Nicole took my details and said she would call me back. Sure enough, 10 or 15 minutes later, she was back with info about the recovery, a tilt tray in about 90 minutes, coming from Coffs Harbour. The wait was boring but understandable and the trip back to Coffs V Twins took around 90 minutes. All in all, an efficiently handled rescue with Nicole checking in regular to make sure all was going well. A follow-up up call a few days later was unexpected. Highly recommended.

Don't bother. Waited 2.5 hours still not on site. Would have found my own solution if I knew it would take this long. Was told 45 minutes roughly....

Last week, I called the RACQ call centre to inquire about the warranty for a battery I bought from them 20 months ago. I explained to the operator… Read more

that I had just replaced my alternator and wanted to check if the battery was still under warranty. He said the battery has a 24 to 36 month warranty period, but he couldn't confirm if it was covered until an RACQ patrol checked it.

A few days later, my car wouldn't start and the battery was dead. I called RACQ again and gave the patrol the exact same information I gave the call centre. The patrol immediately explained the warranty was void because I changed the alternator. He pointed out it is common for alternators to need replacing between 100,000 and 150,000 kilometres.

Here are my issues with this service:

1. Why wouldn't the call centre operator know and advise me the warranty was void due to the alternator change? If they had simply told me, I would have asked my mechanic to replace the battery while the car was still at the workshop. This lack of information ended up ruining my weekend plans.

2. I have bought at least three batteries from RACQ over the last few years, mostly when my vehicles were in the 100,000 to 180,000 kilometre range. I was never once advised to check the alternator. I have been replacing batteries every few years when a new alternator might have fixed the root cause. I accept this isn't strictly their duty, but it is frustrating.

I didn't get my warranty claimed, which is fair under the terms and conditions. However, I didn't buy my replacement battery from RACQ because of this disjointed experience, despite being a roadside assistance customer for 16 years.

Today, I drove to Local Batteries Super Store and had the battery replaced with one that includes a 50 month warranty.

A very easy, helpful and prompt process. No issues or delays.

signed up for premium thinking I woud never need it and for sure just a few weeks later it came in handy! responsive and fast tow regionally.

Roadside Response Wollongong – Adam from the Wollongong branch was amazing, was there within half hour of the call and fixed the car within 10 minutes. He was super friendly and professional.

I am more than happy with happy with RACV Roadside assistance - from the 1st call to Lisa, to the timely arrival of Tim to the follow up call from Julie - 100% delighted - not forgetting the text messages and the tracking information

We have Ultimate Breakdown Cover with RACT. Broke down way out in the NW of Tassie, at Marrawa. RACT got us a tow truck just over an hour after… Read more

breakdown. Chris, the sub-contractor towie from Smithton was very helpful and professional. Got us to Wynyard where he transferred us to Paul. They performed their daisy chain maneuver where Paul got us the rest of the way, back to Devonport. Job well done from RACT Roadside admin and the 2 towies... very professional.

Car tow – Jaggy did a great job. Professional and helpful. I'd recommend Aus Tow.

Not only a total waste of money but they actually block access to your vehicle so you cant get real help to fix it and its only been two months with… Read more

zero contact and more money demands. They dont allow any independant oversight. Better off spending your money on repairs yourself and not having car insurance.

Simple put, AAMI is the WORST insurance provider among all. My car bogged at 5:30pm on a Thursday with regular weather, but i waited over 3 hours to… Read more

get the towing service. The towing job took less than 10 minutes. And they lied the whole time about arriving time of the driver. They kept saying he was on the way every 30 minutes and the driver was actually doing other jobs first and I was at the bottom of the list. I filled out their survey and made a complaint. Well, they called me and apologized. However, they said, "sorry, but nothing we can do more than a apology. Thank you for your feedback to help us improve. " So the person who runs the company has no intelligence??!!! Who would call and say something like that??!! If you hate someone, make sure you get them AAMI!!!

When we bought our Mazda 2 in 2013 we insured it with GIO. About four years ago someone reversed into it while it was parked. He kindly left his… Read more

name and phone number. GIO was great - quick response, courtesy car, free Uber transport to and from repairer, helpful on the phone, no cost to us. Were we just much luckier than so many other reviewers ?? [GIO were also great when our 14m gum fell in our backyard]

They will not transfer balance of your Roadside Assistance if you purchase a new vehicle!

Great service yet again. I'm always pleasantly surprised with the skill of your drivers to make all the angles work.. Much appreciated. Thankyou. Job D5174550A

Lodge a claim for a damage windscreen and went through the claim process on the phone with the claims department. After the standard process the… Read more

claim was approved and repairs were authorised. After over one-week Coles contacted me and advised me that are investigating my claim after the repairs have been carried out. They have instructed an external investigation company to interview me like I’m some common criminal. When I asked why they are investigating my claim, they have told me that I made the claim only 5 days after the policy was taken out. This is ridiculous and disgraceful from Coles. On numerous occasions I asked why this investigation wasn’t carried out prior to my claim being approved and repairs undertaken. I have been given numerous excuses, the first excuse, “The Claims rep made mistake” the second excuse ‘Bot’ error. I have constantly asked Coles to show me in the PDS where it states that a claim can be investigated once the repairs have been authorised and carried out. They have advised me that it is not in the PDS, but they are authorised to do so. Absolutely disgraceful from Coles. Now they are constantly hounding me to through emails and phone calls to schedule an interview with no grounds to do so. I will not sit through an interview, while Coles has no grounds to do so. I’m starting to suspect this has to do with me being a person of colour (social media). I will lodge a case with the AFCA if Coles continue to harass me.

Long wait for tow track. Was advised it will take up to 90 minutes but it was over 2 hours. To make it worse, the operator had an attitude - told me it’s a large country and then hang up on me. Great service NOT.

I had a Motor Vehicle Accident (MVA) 15 June 2023. Police report stated that the other party was liable. Car was finally repaired in poor condition… Read more

on 22 February 2025 - over 600 days for Suncorp Insurance to meet their insurance obligations. They rejected my claim for compensation - difference is sale price compared to RedBook value and other costs stating I authorised a non-Suncorp repairer to repair my car. I did not authorise this and there is no evidence that I did. AFCA could not review my complaint because it did not satisfy all the exceptions to the AFCA requirements, point 4. I had sold my car at the time of their review. I had to purchase another car. Suncorp rejected a second complaint I made for non-financial loss and stress. The total legal fees and other costs to Suncorp far exceeded the cost of assessing my car as a right off (aboit $18,000).

Appears to be Fairly Straightforward – Have been with NAB for car insurance for a few year now and haven't had any issues. Fairly straightforward sign up process, and they are transparent… Read more

about any increases that occur with yearly renewals. Was able to negotiate down the fee somewhat after a few years of increases, but note this is all through Allianz as the underwriter. Haven't needed to make a claim yet thankfully, so I don't have any comments on that side yet.

Painful experience – Takes 2 days minimum to respond to emails. Replies without actually reading the emails. Then after over a week informs me that there will be changes… Read more

to my policy and cost to do what I asked when that was the whole point of the first email and what I asked them to quote me. So unhelpful and I will go elsewhere even if I pay more. Not recommended.

Helped me out in a tough situation! My car wouldn't start and had no engine noise so I requested a tow via the website. The towing driver arrived in just over an hour and was most helpful in getting it to a mechanic within 10km.