Best Roadside Assistance Providers in New South Wales Sydney, Newcastle and Wollongong

Needed the starter battery in my Merc replaced. Quotes ranged up to $1700 and several companies (incl the NRMA) would not take the job on due to… Read more

their system saying it was complex and too hard. Batteries on the Go quoted $800 but got a guy here within the hour. When Kris saw the job he said it would be much cheaper due to the battery location and charged me $555 for the factory equivalent battery including resetting battery faults via the OBD. He called on approach, arrived when he said he would, fixed the job quickly, took care of my car and was well mannered and competent. Couldn’t possibly fault him or the service. I could buy two batteries for the same price.

FYG Automotive Pty Ltd is located at 38–42 Main Street, West Wyalong, NSW. They are an appointed and authorized NRMA roadside patrol and towing… Read more

contractor covering the Bland Shire Council local area. They provide 24/7 roadside assistance and towing for both NRMA members and non-members. They also operate a mechanical workshop offering light vehicle services, maintenance, and repairs. Don't even bother replying with you think that I have the wrong business. I have the correct business. I am reviewing the NRMA name being linked to towing vehicles to FYG Automotive, who then rob the public with shonky mechanical repairs. There's only one NRMA. Stop telling the public that there are more than one NRMA and that insurance cut ties with roadside years back. Own it. You should feel very ashamed of the name and it's associations. Your towing services towed me to a business with your name linked and they deliberately did damage to my car.

Thank you so much Sebastian CAR 86 for getting me out of trouble today. You were here in no time, and I was up and running very quickly.. Great blokes with the RAC.

I had a popped tyre and needed my car towed home. It was back home within the hour. Super friendly service too.

For my car insurance policy renewal I was attended to by a staff member called Emily. She was very courteous, knowledgeable and above all helpful. The changes I wanted made were very efficiently implemented. Most impressive. Well done.

Tried to pay for my mother’s car insurance, as her husband my father was just put into a nursing home. Money was tight for her and tried to pay for… Read more

her insurance over the phone, I was treated like I was an absolute grub and was trying to change her details or something. I am on the records and all was correct and tried to pay it they refused to take my money saying I could change her details!! I told them repeatedly I wanted nothing of the sort other to pay for the car insurance renewal, the staff refused to give names other that it might be Camilla, I asked for a manager but they refused to let me speak to one!!! I have lost all faith trust and respect for Budget direct and the staff, I fully recommend people look elsewhere,

We just spoke with Timothy who absolutely went above and beyond for us and describes his service as standard! In today’s current climate it is just… Read more

amazing to find an insurance company that offers this kind of service! Thank you so much we are so grateful! Rox & Ron

Had to call these guys this morning. Guy on the phone was great and very helpful. I had three young children and a sleeping shiftworker husband home… Read more

that i didnt want to wake, so he arranged the technician to phone 10 minutes before arrival, so we could keep the noise at the park.

Technician came really fast and the guy was so lovely, thorough, patient and got us sorted and on our way. Was a really pleasant experience overall :)

I pulled a boo boo, first time in 40 years put petrol into a diesal car,lucky I never started car,called raa they put me on to these guys,no… Read more

complaints with what they done or waiting times, cost me around 1k, $340 in fuel and about $600 for them to sort it out on a Saturday in victor harbor, expensive mistake for me but could of been worse, but they did as promised so would recommend

The sales person was excellent. I liked how he kept everything down to business.

Recover my ride have been excellent over the years. You always wonder if these services will work or will just give you excuses on the day you need… Read more

them. I had RMR for 7 years now, initially through my insurer, but then I went directly through them. I had to use them 3 times. 1 faulty battery on a ninja 1000sx, replaced at home recently, and 2 on-road recoveries due to electric issues on my older v-strom 650.

Every time, nice and easy, call, explain where you are and the recovery crews come straight away. Always great communication with RMR themselves but also their partners. I would 100% recommend them, as they provide what matters most, peace of mind.

Budget Direct are easy to deal with and great value for money

Received an email from RACQ in regards to the ongoing cost of living pressures they have reduced the price of Roadside Assistance. This was an… Read more

amazing letter to received as everything keeps going up and up and today something went down. Thanks RACQ for assisting Qlder's. I've been with them since I was 16, thanks to mum and dad who bought me the first year when I got my first car and have kept it ever since. RACQ has certainly saved me over the years.

Very smooth claim process & got all the new parts rather than reconditioned used car parts due to Toyota’s insurance policy. Very happy!

Everything was super easy and professional from my call for assistance, the call back to confirm the tow truck all the way through to the professionalism of the tow truck operator. I would recommend this service to anyone on two wheels.

Roadside Response Wollongong – Adam from the Wollongong branch was amazing, was there within half hour of the call and fixed the car within 10 minutes. He was super friendly and professional.

I am more than happy with happy with RACV Roadside assistance - from the 1st call to Lisa, to the timely arrival of Tim to the follow up call from Julie - 100% delighted - not forgetting the text messages and the tracking information

We have Ultimate Breakdown Cover with RACT. Broke down way out in the NW of Tassie, at Marrawa. RACT got us a tow truck just over an hour after… Read more

breakdown. Chris, the sub-contractor towie from Smithton was very helpful and professional. Got us to Wynyard where he transferred us to Paul. They performed their daisy chain maneuver where Paul got us the rest of the way, back to Devonport. Job well done from RACT Roadside admin and the 2 towies... very professional.

Car tow – Jaggy did a great job. Professional and helpful. I'd recommend Aus Tow.

Car damaged in April and still wasnt properly repaired by October. Was repaired over 120 kilometres from home. Car had to be sent away twice. Both… Read more

times towing was involved. The car is drivable but some covers underneath are still damaged. I have 3 insurance policies with Apia. I have changed to Aami. More expensive. However the car will be repaired on my home town.

If there was less than 1 star I would give them that! In all my years of driving I've never experienced a worse insurer! My brand new BMW is being… Read more

repaired for something that should take 1-2 weeks. They've forced me to go with their repairer when BMW already had it in their service centre - for it to cost more than BMW was charging but now I have to wait 2.5 months for my car to come back! Never again!

I was rear ended on the m4 . No lane changing , just rear ended in traffic . Clearly not my fault . 3 months later they keep calling texting and… Read more

emailing me to pay the excess as if it was my fault because the other driver is from overseas and no doubt wont answer the calls and admit fault . Did gio even bother trying to contact him to admit fault ? Why would i pay the excess . My car has not been repaired .

They will not transfer balance of your Roadside Assistance if you purchase a new vehicle!

After smashing into the rear of a car insured by Coles who merged into my lane and suddenly stopped, he told Coles he had not changed lanes and I had… Read more

just run into him.

Coles listened to my story and agreed it was not my fault, despite his believable story.

Coles completely paid for all damages to my car. (My car had no insurance at all)

All I can say is Coles acted with integrity making a morally decent decision. They could have denied liability and no-one would have thought it unfair.

They were always polite and respectful on the phone, advising me of the process to appeal their decision if I did not agree.

If you want insurance from a company that has morals and the phone calls are polite and easy to understand......... and they allowed me to use my own repairer.

It does not get any better than that. They catered for my every need and could not have done anything more.

Long wait for tow track. Was advised it will take up to 90 minutes but it was over 2 hours. To make it worse, the operator had an attitude - told me it’s a large country and then hang up on me. Great service NOT.

I came here especially to report an instance of disgraceful service by Nationwide. I was on board with a driver as part of NRMA assistance. I was on… Read more

the phone with NRMA while I was with the driver. NRMA spoke with the driver directly to negotiate converting my tow to safely to my one tow per incident. After everything was agreed, management directed my driver to set me down and await a second tow truck. I spoke to management and asked them to review, but they persisted with farcical plan of setting me down only to have me wait for another truck.

Pictured is the truck who dropped me off after he had left me, done another job and then returned bringing another car to safety. In true farce, this driver was still unable to fill the job.

Avoid this company. Please NRMA, drop this contract and demand better from your partners.

Terrible service, rude arrogant call operators. Look to insure elsewhere

Appears to be Fairly Straightforward – Have been with NAB for car insurance for a few year now and haven't had any issues. Fairly straightforward sign up process, and they are transparent… Read more

about any increases that occur with yearly renewals. Was able to negotiate down the fee somewhat after a few years of increases, but note this is all through Allianz as the underwriter. Haven't needed to make a claim yet thankfully, so I don't have any comments on that side yet.

Painful experience – Takes 2 days minimum to respond to emails. Replies without actually reading the emails. Then after over a week informs me that there will be changes… Read more

to my policy and cost to do what I asked when that was the whole point of the first email and what I asked them to quote me. So unhelpful and I will go elsewhere even if I pay more. Not recommended.

I had a very disappointing experience with Road Angels. I requested roadside assistance yesterday and paid the required amount upfront. After making… Read more

the payment, I was contacted and informed that they were unable to assist me. No technician attended and no roadside assistance was provided. As I was stranded and needed urgent assistance, I had no choice but to arrange another roadside assistance provider myself. What is particularly frustrating is that I have still not received my money back, despite Road Angels being unable to provide the service I paid for. I would expect that when a company cannot provide the requested service and no technician attends, the payment should be returned promptly. The whole experience caused unnecessary stress and delay at a time when I needed roadside assistance urgently. Very poor experience and customer service. I am still waiting for my money to be returned.