Best Banks in Australian Capital Territory Canberra–Queanbeyan

We have been with this bank for 30 or 40 years with all its changes .customer service has been great Jayme and Vic are out standing . Show details

Simple and easy to set up and not one of the Big banks.

Sophie was able to help with the transfer of payments and facilitated a quicker way of doing it. Very helpful Show details

I found Tanya Robb at bundaberg branch very helpful in explaining the paperwork I was signing as we went through each page together. She took a lot of my stress away.

Thank you so much to Mel at Barangaroo. She was very kind and obliging when I needed help transferring money. Her kindness, dedication and professionalism was very much appreciated. Show details

Amazing service as usual! I started my loan process in the hopes of getting everything to fall in place to collect my car the following weekend. The… Read more

team made it happen.

Clear communication. Fast response times (sometimes outside of regular work hours when I wasn't expecting a response until the morning) and even taught me how to use app features to make the process as easy as possible.

It made the process of planning to get a car fun, instead of stressful, and the level of service is honestly why I have stayed with The Mutual Bank ever since I joined them more than a decade ago.

Evana T was extremely helpful. We've been with Border Bank (part of police bank) for 6+ years now, and have zero reason to leave. And Evana has been so helpful with our house build, with a land and construction loan. Can't recomend them enough.

They do not 'exist to financially empower people to realise their dreams' nor do they back the teachers and nurses they claim to support. I can name… Read more

plenty of banks that take less interest money from customers, which is objectively more supportive than anything Bank First can offer.

I've been with Bank First for about 10 years and have been waiting for a competitive interest rate. I even called them recently and was told that their mortgage team could offer better rates than the website but it turned out to be not nearly a good enough rate to compete with other banks honestly. They have lower/no fees and waive LMI fees, but these are small amounts compared to the what they're making with their high interest rate.

Seems like they are comparing themselves against the big 4 rather than smaller and realistically comparable banks.

For 7 years I have been trying to get my money out of parent bank of this bank in Lebanon , And when currency devaluated %99 , they give it to me ,… Read more

we my loss %99 . When I contact the marickvile branch, they told me the money first for the shareholders not me!. All there money invested in realeaste, developer, While innocent people can't access their funds abroad. They pay millions for media TV to silence honnest ones from reveling the truth. Don't allow the Jesus cross they put around their neck to fool you, deep inside they tortured me abroad. While they invested here in real estate.

I wish to express how utterly disappointed I was when I banked my 2nd international cheque with GSB. I was originally told over the phone that my… Read more

clearance would take approximately 2 months and was given a specific clearance date. I relied on that information, only to have the timeframe extended to 3 months, with no notification or explanation as to why.

I was, and still am, experiencing financial hardship, which made this additional delay even more stressful and difficult.

Staff should know their job, and when customers are given specific information, especially regarding important financial timeframes, they should be able to rely on it. If incorrect information is provided, there needs to be accountability.

An extra month of waiting, on top of the original delay, caused unnecessary stress and inconvenience. To this day, I still have no clear explanation as to why the timeframe was extended or why I wasn't informed. Very poor communication and a very disappointing experience.

I think “To this day, I still have no clear explanation…” is particularly effective because it highlights the lack of accountability without overstating what happened.

I have withdrawn all the funds and will not be using this bank ever again....!!

Required some help today with a transaction issue and contacted the help desk for assistance. Have been with bank for many years now and can honestly… Read more

say that in all my interactions with helpdesk staff they been very friendly and go out of their way to be helpful. Other banks/organisations could learn from them . Well done!

Their system has gone down TWICE in 24 hours. Cant transfer money. Cant use my card. They refuse to assist or do anything aside from provided useless canned corporate speak responses. Will be changing banks.

As told by the local branch to ring and talk to them about credit card interest rates. I rang and spoke to an operator and told them about hardship… Read more

and being a pensioner if they could look at the interest rate on the credit card and told my situation and the reply was yes we can but I will transfer you to another department. Another person came on and his name was [Name Removed] had to go through the whole story again and the answer was not worked out and I said thankyou for your time. And not having a good day it bought on my angina. The question was and as told at the local branch we can reduce your interest rate for a while. Well this is what happened today.

Joining MOVE Bank has been a nightmare. Days after opening an account and transferring my savings, my funds were completely frozen without any… Read more

warning or clear explanation.

The way this bank handles support is unacceptable. I have been bounced back and forth between Live Chat and phone support, with neither team willing or able to give me straight answers. Live Chat ignored my messages during normal business hours for an entire day, only to send a single unhelpful automated message at 3:40 AM while I was asleep, followed by radio silence again.

Being made to feel like a suspicious actor simply for opening a new bank account is deeply distressing. Being locked out of my own money has caused severe hardship, and I have now been forced to escalate this entire matter to the Australian Financial Complaints Authority (AFCA) just to access my own funds.

Avoid this bank if you expect transparent communication or reliable access to your money.

Opened an account (no problem doing that). Surprised to have 2 accounts—High interest savings a/c & Premium saver. After introductory interest offer… Read more

was over I moved money to Premium Saver. Requirement to transfer $200 in to a/c but if you move interest out of a/c you have to increase balance by interest amount PLUS $200. E.g Earned $100 interest, move out then have to pay in to a/c $200 PLUS $100. This means in effect you cant draw your interest money out!!! Not clear at all in t&cs. I just lost my premium bonus interest!!! Not happy at all. Customer service was pleasant but I’m closing my a/cs to other online banks where conditions are clearer. (I have worked for years in finance)

Terrible KYC process - the worst in the industry. I have banked with them for more than 10 years. Never had an issue, don't buy crypto or send money… Read more

overseas. Just pay my local bills and my mortgage... LOW RISK - LOL! These turkeys need to wake up or face losing business.

What a primitive bank so far behind! No smart atm, processing times are ridiculous, branches are opened one day and closed another, it's absolutely ridiculous! How do you expect to grow being in the 19th century??? ABSOLUTE GARBAGE!

Regional Australia Bank are always helpful and friendly. Happy to recommend them. Show details

Clearly this bank is really struggling, avoid. The wait times to speak to customer service is close to two hours. When I did get hold of someone,… Read more

they said that department I required was busy and it would take six days for them to get back to me, it was a fairly straightforward request. Other banks offer better interest rates now. When I started with this bank 15 years ago it was great, now it's dreadful. Don't do it to yourself.

I was scammed on buying a car part worth $250. As a senior, I thought I did my research before buying, but got caught out. I have been a faithful customer for many years. I was really surprised that they researched it and did nothing.

locked out of account due to a text message (that looked like a scam) regarding Australian residency. No warning just accounts frozen.... taking my account elsewhere Show details

NAB outsources internet banking enquiries ? Blocked my mother’s internet banking for no reason. Then suggested my mother was dead ! My mother is… Read more

alive. POA on file is outdated. New POA provided one month ago. The worst and most confusing dealings with NAB. Absolutely terrible and beyond belief.

I joined Bankwest in July 2026, drawn by their competitive 5.75% introductory savings rate. After depositing a significant sum of around $200,000, I… Read more

attempted to transfer a portion back to my established external hub accounts. This triggered an incredibly frustrating loop of blocked and delayed transactions. Bankwest employs a strict security protocol where Faster Payments over $200 to a new payee may be subject to a four-hour hold, and this hold can continue to apply to subsequent payments to that same payee for up to 48 hours. While I understand the need for robust fraud prevention, the frontline chat staff seemed completely unaware of these specific rules. Because they could not clearly explain the mechanics of the delay, my wife and I experienced significant anguish, fearing our funds were effectively stuck. Furthermore, the in-app chat facility operates with a noticeable time delay—feeling more like sending emails back and forth rather than a live conversation—which heavily exacerbated the stress of the situation. On a positive note, the Bankwest Customer Care and Complaints team eventually provided excellent, thorough service. The case managers researched the technical reasons behind the delays and clearly explained the 48-hour security hold to us. Bankwest also provided a $300 goodwill gesture to acknowledge the frustration caused. However, they declined my request to reset the four-month introductory interest period, which I felt was a missed opportunity to fully make amends for their systemic communication failures. Overall, Bankwest's security systems are highly rigorous, but their frontline communication and chat infrastructure need serious improvement. Note: In the interest of accuracy and balance this review was submitted to Bankwest for comment before publication. No comments were received.

Tried signing up as a new customer but keep getting rejected with the same message , " The information you provided we are unable to open an… Read more

account for you" . I have a NSW Driver lic and Aussie Passport. I rang the customer service for assistance and the girl was VERY RUDE and refused to help

Couldn't find anywhere that wasn't going to give me a 10%+ interest rate. IMB gave me exactly what there website stated for everyone and Zubie went above and beyond to help me get the application across the line ready to pick up my new vehicle. Show details

Absolutely the worst customer service put of any bank (bar stgeqorge). It's likely talking to 5 year olds with repeated questions and consistent… Read more

useless talking that has nothing to do with the enquiry. I get the feeling these new staff, as maquarie used to be good, are trained this way just to make you feel seperate from them. Not a mature bone in any of the custom service team. I withdrew 2k to my other bank and was blocked from my bank. So I rang them and they asked what the 2 g was for. I told them I was transferring money to another bank account IN MY NAME. But she kept asking what it was for and a bun h of other question which were all answered. I eventually had to make a story that I'm buying toilet paper, just to prove a point. Three hours later a 3 phone calls and no information at all. Just immature staff bantering about anything that doesn't make sense. Just banter.

Been happily using St George Direct Shares for 10 years. I am also a retired banking system consultant. However, St George Direct Shares have… Read more

recently introduced “extra security” steps to login which are poorly designed, and essentially unusable on an iPad.

It is a complete dog’s breakfast, brittle and unworkable.

I am moving all my share holdings to another share platform… one that has a workable security setup.

As most off their call centres are now OS, language issues, and incompetent, representatives, reflective the Banks dilution of their services I will be looking to switch banks ASAP

MyState Bank is congratulated for its responsiveness to my situation. It has a $20 and 5 card taps requirement for bonus interest. I needed a… Read more

replacement card when mine was lost. But I hadn't completed the 5 taps for the month. The new card didn't arrive in time because of a local mail problem. The bonus was applied gratis..Telephone negotiations were friendly and supportive. Total opposite to my experiences with UBank.

Left a seriously disabled older female who is homeless who was with this institution for 14 years. Locked her out of her accounts for transferring… Read more

her own money to another account. And left with only a few dollars to last for 4 days of food. Accused of being a scammer, accused of being scammed and implied i was money laundering. Asked invasive intrusive questions that were none of their business. Even the banking ombudsman agreed re the questions and agreed there was no law stating I had to answer the types of questions asked.

This was after I called the bank, told them I needed to transfer funds to another of my accounts, followed their instructions. Then followed the instructions of staff at the retail store and still got locked out of my accounts.

This is the sixth time I have been locked out of my accounts by this institution.

When I went into Heritage Bank to help close my accounts and get my funds transferred again it was asked inappropriate intrusive questions. They have actually refused to release my funds to myself and locked my cards and locked me out of the app.

So many more people since the merger of Heritage and Peoples Choice to People First are reporting they are leaving due to appealing behaviour by the institutions.