Best Banks in Australian Capital Territory Canberra–Queanbeyan

George at Traralgon was so helpful in setting up my new card and changing password after my account had been scammed.

Trust is everything, that’s what I appreciate the most it’s like leaving your new born child to be minded for the first time, you need to have trust in that person RIGHT!!

I was having difficulty transferring funds to my husbands account. The customer service officer was very helpful & able to correct my mistake. We… Read more

have been with Qudos Bank for many years - since it was Qantas Staff Credit Unuion. Customer service has always been excellent. Thank you, once again!

I thought the National bank had no idea about customer service. Auswide bank is far worse and they should be driven out of business as quickly as… Read more

possible. The Auswide ATM machine took $502.50 of mine and gave me nothing at all. This was at 4.58 on a Friday afternoon leaving me without a cent to survive on. I returned first thing Monday and asked them for my money back politely and was told quite rudely and dismissively that it was nothing to do with them as I was not their customer. Now I'm not lawyer but I would have thought the $2.50 they took from me made me their customer. So I asked them for the number of the company that supplied and maintained that machine so I could contact them directly to find out how long before they returned the money they stole from me. Why is that too much to ask. It is now the following Wednesday and despite re-asking I still know nothing and I have nothing to feed my dog and very little to eat but 2 minute noodles until Friday week if they don't return my money. I cannot pay rent or fill out prescriptions for my heart medications. It is getting very close to the time when I'm forced to take direct action myself and go in there and take it back by force. The alternative is homelessness, medical problems or perhaps death. Going to prison for robbing them sounds like a pretty good alternative to me. And I guarantee from here on I will actively do my utmost to destroy Auswide bank every way possible. Starts Friday. I bet they call the cops n expect their money back quick smart. Hope they don't expect any assistance from me. I will burn every cent before they get anything back. I know how ATMs work. They are self balancing and they would have known first thing Monday morning that I didn't get paid. They gonna learn the hard way n I will make so much noise it will cost them dearly I swear. They are very greedy but not very smart. I'm doing a Current Affair interview on Friday. They will be sorry I guarantee.

After spending an hour on hold to discuss why my account had been suddenly blocked, I was advised I would receive a callback from the fraud team… Read more

maybe later today or tomorrow. I had only recently opened the account and had made no transactions.

I was unsatisfied with this response, so I requested to close my account. I was transferred through to the cards team (waited on hold again) and then was advised they were unable to close my account unless I completed and returned a form.

I explained due to complex health reasons that I was unable to do this. I was told “this is the process.” I requested to speak to a supervisor. This was denied. I was then placed on a hold and the person I was speaking to came back to advise that I would definitely need to complete and return the form.

It was then pointed out to me that I had verified my ID earlier today (which I did with substantial support). I then asked whether assumptions were being made about my capacity to which I advised there was not. Why mention it at all then?

She then asked whether I can fill in the form, when I had clearly stated earlier that I could not. I again told her no, I cannot.

I was then advised again that I would be placed on hold.

After waiting on hold for another 30 minutes or so I eventually ended the call.

Why are alternate closure processes not supported by this bank for people who need it? Why are assumptions made about people’s capacity?

I was humiliated by this whole process and I have since changed banks.

I have seen responses to other negative feedback here and if you provide contact information for me to follow up with, I want to say in advance I will not be contacting you. I have wasted enough time and energy on trying to do something that should be a simple process and I have been distressed by this whole process.

Unfortunately this bank had no idea how to make a mortgage assessment. Had mine in for months and then 3 months in, told me I should use a paper… Read more

based form instead of doing the application online. But during that entire 3 months they were making the assessment and asking me for documents - then telling me they need to restart the assessment with a paper based form. This should be notified on day 1 of receiving the application. They also told me initially that I will get the previous days rate (when I made the application the rates went up). After the 3 months of stalling they told me they werent going to give me any special rate anymore - I think this is why they stalled. I made a complaint and someone called me and admitted they've made a mistake but there is nothing they can do. Which is obviously untrue as a bank can just offer a lower rate if they're also trying to rectify their mistakes. BIG WASTE OF TIME.

I had a very disappointing experience with Bank First. Shortly after opening my account, it was frozen following a transfer to my partner. I… Read more

immediately contacted the bank and explained that the funds were needed for essential expenses, including rent, food, and an important payment due that day.

Despite explaining my circumstances, I was not given access to any of my own money, not even enough to cover my rent payment. While I understand banks may need to conduct reviews, I was disappointed that no practical solution or temporary access to funds was offered for basic living expenses.

This was my first experience using Bank First, and it was especially disappointing because the bank had been recommended to me by family members who have been customers for years, including holding home loans with the organisation. Based on my experience, the customer service and handling of the situation fell well below my expectations.

I tried to open a Term Deposit Account with a substantial deposit. These guys are way beyond incompetent. Their errors, backside covering and subterfuge were unbeliveable. #stayaway Show details

Monique Williams from Wollongong branch is amazing. We have been with the bank for approx 10years and have worked with Monique regularly. Her… Read more

knowledge and attention to detail along with her calm, caring nature makes her so easy to work with. We would not be in the position we are in without her guidance.

Be very careful. They steer you into an account like e-saver reward at like 4.8% and then they do a sneaky trick and downgrade you to 3.5% without… Read more

notifying you. Meanwhile they have introduced some new account like "XYZ saver" at 4.8% for new or savvy customers. Dummies like me cop the downgrade. They also did this to me a few years ago when they were called Credit Union Australia. Bait and Switch. Should be illegal. It "improves their revenue". It is "efficient". It is dishonest and disrespectful, cunning and sneaky. Yes its Australian lol. The service is fine and the website works ok.

Required some help today with a transaction issue and contacted the help desk for assistance. Have been with bank for many years now and can honestly… Read more

say that in all my interactions with helpdesk staff they been very friendly and go out of their way to be helpful. Other banks/organisations could learn from them . Well done!

Racist business. Refuses to allow refugees who are now Australian citizens from opening an account if their name doesn’t conform with white… Read more

conventional format. Appalling customer service- inflexible and stubborn. Please join the growing movement boycotting businesses like this.

Poor Customer Service – Tried to open a term deposit by phone. Dealt with a person who sounded like she was half eating lunch during the phone call and the quality of the… Read more

line was extremely poor. When I said I was having difficulty hearing the call she hung up and that was the end of the conversation. If that's the first impression you get from a bank when they should probably be at their best in attracting new custom, it might be best to avoid and go elsewhere.

The lady which helped me with my term deposit renewal on 14/7/2026 at oakleigh branch was outstanding. she made me feel comfortable and important … Read more

She took her time to explain all aspects of the transaction process and helped me to make the right choice. Congratulations!!

I would not use Rabobank. Their antiquated banking system has caused nothing but issues. I have subsequently lost interest payments of over $2000. I… Read more

bought this to the attention of Rabobank complaints but they did nothing to remedy the issue. Issues do happen but it’s the way in which these matters are handled and resolved that is important. Due to the way Rabobank handle this issue and little regard for fairness I have subsequently closed all my accounts with Rabobank (personal and superannuation accounts). The money they would have made from me well into the future has now been lost forever. There are so many other banks with an up to date banking system that won’t put you in the situation I found myself (losing thousands of dollars).

Lack compassion, lack empathy & lack common sense on how to perform basic requests. They will handball EVERYTHING back to the customer to do via app… Read more

or online portal & refuse to offer any human assistance. Any response is purely a copy pasted script. Completedly dehumanisong.

Accounts closed in full, even while with them the fees and the way they structure things is HIGHLY questionable. Avoid.

Almost $1800 worth of fraud occurred a month ago... a pain, sure, but I figure it's not a huge deal since the bank is legally required to return the… Read more

funds. I WAS WRONG.

I did everything correctly and spent an hour on the phone providing all information and identifying dozens of fraudulent transactions. Got an email the next day saying "Thanks for reporting $100 worth of fraudulent transaction, we've sent you $12 back as a gesture of good will." Ummm, ok?

I called again, typical fake corporate response that translated to "I'm really sorry but the last person didn't do their job properly so yesterday you wasted an hour of your life talking to a soulless corporation... well guess what we're going to steal another hour of your life from you by doing it all again." Spent another hour on the phone literally going through the exact same process, providing the same information and identifying the same transactions that I'd done the day before.

Time is the only finite resource in this world and I watched an hour of my life literally melt away as some minimum wage call centre drone repeats something that should not have had to be repeated.

Weeks later and Greater Bank has sent me about $50 back, with Visa refunding about $450 directly and the remaining $1300 or so still missing. They are legally required to return these funds unless they have evidence that I am responsible for the transactions, and I've literally never used any of these merchants so I don't know what evidence they have that's stopping them from doing what the law requires.

I received one email then it's been complete radio silence from Greater Bank... no proactive communication, no update on what's happening, no response to my multiple emails asking for action, just an expectation that I'll sit back and somehow live with literally no money while they faff about delaying something they know they are inevitably required to do under australian law.

I called yesterday (30 days since the fraud) to enquire and was just told "The merchant has 45 days to respond" despite the single email I received at the beginning of the process saying they have 30 days to respond. It took 40 minutes on the phone for them to tell me "Sorry we can't do anything, we don't care, it'll be at least another two weeks."

Honestly the experience wasn't BAD, just hopeless.

Recently moved from ANZ to Mebank and it was the worst decison i have ever made. No customer service, you can get to Centrelink faster. 2 hour phone… Read more

call got me to nowhere and the machine kept telling me to do things on app and saving time to do something else.

Some company in Pennsylvania is deducting unauthorised money from my account n Bendigo bank informs me they can't do anything about it .. unless l cancel my card n then l won't have access to an account for 10 days.. how st^pid is that.. unbelievable Show details

After waiting for a considerable amount of time whilst staff were chatting to each other, I asked if I could be served. I then asked if I could open… Read more

a savings account, the teller looked at a colleague and said, ‘do we have enough time to open an account?’ I walked out. She didn’t address me, actually talked like I wasn’t there, the whole time actually. I’ll go elsewhere. I’m a long term banker and I don’t think it’s too much to ask to be ‘noticed.’

No Stars, pathetic money grabbing scumbags, most vile filthy I have ever come across. Do NOT bank here, they are thieves and liars! Pay my rent on… Read more

card same place every time and bank blocked card as fraudulent! They are the fraud got SMS was this you? I wrote Y back card still blocked. Went into town in a cab ran into a shop pick up smokes like every other week and card blocked. Rang scum NAB to open card 40 minutes later screaming at the humanoid and complaining about the cab out front waiting and I said to that germ, you broke into my account blocked me and now dictate how I spend my money and the worth of that spend! Cannot say as I did on phone. But let's say it shifted to fighting words! Told that germ maggot I'll have a look see find out where call centre/centres are and we could talk about it face to face if he would like. I would like that very much. I address this"bank" as the BEAST and it's cashless society number is 666.

P's there online accounts and statements do not match factual time/dates and are incomplete period. And may God help you if you need printed STATEMENTS as you will NEVER get what you require even if a statement is a legal document and required for taxation etc, shows who is really running this country! Government borrow from bank not the other way around.

App not user friendly as tried to create pin for additional card. Told email or text sent to additional card holder and nothing sent. Tried to call no answer. Had to cancel cards before even using as very poor customer service. Show details

Crooks. You'd think losing 400 million dollars would have made them reverse course on their disastrous interest criteria changes , but nope.

I opened an account in readiness for an inheritance payment. When probate finally wrapped up 4 months later, I discovered that the account (which… Read more

I'd given lawyer to deposit the funds into) had been closed at some unknown date, with zero notification. Very anxious and confused, I phoned their customer support (haha) and was told that yes the account had been closed, but could be given no explanation as to reason for this. I was told the funds would "most likely" bounce back to lawyer's Trust Account and that I could lodge a complaint if I wanted to. (!!!?) The funds were missing for 5 days causing me a huge amount of anxiety. Really shocking customer service!!! I have put this money elsewhere of course, and will make sure I discourage everyone I know from ever dealing with them.

I wish I had more options to complain about, and I could select NO stars. The St George business model must be to go out of business. I live in a… Read more

rural location and spent 3 hours driving to Coffs Harbour only to discover the StG branch had just closed and the service, now co-located with Westpac, refused to see me without an appointment. OK, so I decided to try the Armidale branch next time, as that is only a 2.5 hour drive for me, but I decided to book at appointment in advance to avoid disappointment, again...

Why do I need to visit? My recently deceased mother had a small amount of money with StG, and I need to create an "estate account" and, to do so (other than already sending reams of information via an email, as directed by the bank) I have to also visit a branch in person to create a new account, despite already having access as a former enduring power of guardianship.

So, can I speak to a human at the Armidale branch to make a booking? No. Can I speak to a human on the centralised St George phone line? No. Do any of the Copilot recommendations on strategies to book an appointment on their website work? No. Does the StG website have usable links or functional navigation? No. I have spent an hour going through insane circular dead ends trying to follow the impossible advice the bank has given me and I just get nowhere. I compare that to CBA where, I can rock up, join a short queue, and then receive prompt, accurate and courteous advice. Really, why would anyone, ever, have anything to do this this unprofessional, incompetent and Kafkaesque institution?

I am formally lodging a complaint regarding the extremely poor service I experienced today while attempting to set up a direct credit from one of my… Read more

clients.

I waited on the phone for 1 hour and 04 minutes, during which my call was transferred between five different staff members. Despite all this time and multiple handovers, no one was able to resolve my issue, and by the end of the call, nothing had been rectified.

The level of service was unacceptable. The staff I spoke with did not appear to have adequate knowledge of the products and services they are responsible for supporting. This lack of expertise caused unnecessary delays, frustration, and a complete waste of time.

I have submitted this feedback as a formal complaint as well. Due to this ongoing poor experience, I am now seriously considering moving all my business accounts to another service provider.

MyState Bank is congratulated for its responsiveness to my situation. It has a $20 and 5 card taps requirement for bonus interest. I needed a… Read more

replacement card when mine was lost. But I hadn't completed the 5 taps for the month. The new card didn't arrive in time because of a local mail problem. The bonus was applied gratis..Telephone negotiations were friendly and supportive. Total opposite to my experiences with UBank.

BOQ credit card. Stay away their service is terrible. You cannot get hold of anyone - There phone takes over 1.5 hours to get answered. Try get a replacement card - Thats taken over 6 weeks and I still havent received - What a joke!!!

Get an SMS and an email advising I have to verify my ID by 21 September. All good, almost a months notice. Says I can do it online BUT when I go to… Read more

login I find I can't log in because I've got to verify my ID. They've cut off my access even though I still have a month to do the verification. So you can verify your ID online but you can't go online until you verify your ID. That's the first stupid thing in a list of stupid things. So go into the local branch - which is a 25 km drive away. Sorry says the teller - "driver's licences are not an acceptable form of ID"- funny how it was what I used when I opened my accounts 40 years ago, when I applied for a housing loan etc BUT apparently it's no longer "Valid ID" Drive home to get my passport. Back to the branch. Takes 3 people to get my ID verified and another two to restore my online access. Then one of them asks me "Why did you use your passport, we only need your driver's licence" 100kms of driving and an experience in dealing with incompetents - can only be Westpac

Be aware that if you decide to refinance or move banks with your home loan they make it very difficult. Much longer settlement times than any other banks, they hold you hostage without good reason