Best Banks in Victoria Melbourne and Geelong

I was fortunate enough to be assisted by a lovely lady in the Traralgon branch a couple of days ago by the name of Hayley. Hayley went above and… Read more

beyond to assist me. Her product knowledge was excellent, her friendly helpful manor and smiling face brightened my day. I always have a great experience with all staff at this bank, I have been a member here since this bank was known as the S.E.C credit union. Well done to all at Bank Australia, with a very special thank you to Hayley. Looking forward to seeing your smiling face again.

Easy procesd. Follow up emails and great rates. Highly recommend Judo.

Tried many many attempts to get to talk to someone regardling new account tried calling morning, hours tried afternoon hour waited waited gave up… Read more

after 10mins on call waiting with bird chirping music, guessing to sooth the patience for customer.

i would suggest improving agent assist help line.

A massive shout out to Kris, Emily, Ben, Karina, Trudi, Bobbie at Auswide Hinkler Central! Thank you for the excellent customer service you always proved the Bundaberg public ✨

I honestly cannot thank Chetna Vikash enough for all her help throughout my loan process. From the very first phone call right through to final… Read more

approval, she guided me through every step and made the whole experience feel easy and stress-free.

She kept me updated the entire way, always followed up promptly, and was genuinely proactive in making sure everything kept moving. No question ever felt like a hassle and I always felt like she actually cared about getting the best outcome for me to which she did in the tight timeframe I had.

Excellent customer service from start Big thank you to Jo Hardie helping us remortgage our home and consolidate our debts with very reasonable rates. Jo made the whole process easy and felt like family. Well done Show details

Sent then an email requesting info of my term deposit account on 6 th April. Got an email back from them in 2 hours saying they will look into it.… Read more

Today is 13 April nothing heard back from them. I keep rining the phone number for customer service it asks you to leave a message. But know one calls back

Waste of time. These morons gave a st^pid password that wouldnt be accepted. It had some strange symbols that aliens dont even use. Dont waste your time with these amateur ret#rds. Theyll misplace your $ as well.

The worst bank in Australia. No Customer Service. They fraudulently report to credit reporting bodies in an effort to damage Customer reputations. They don't have any processes to support Customers and all their banking services are substandard.

On hold for 30 mins then on line talking to them for 40 mins giving them all my details & they tell me they can’t verify my voice!! Can’t access money if you live interstate & they won’t email you anything! Show details

Peter McLean was absolutely awesome. He went above and beyond helping me out. He gave me excellent advice. Peter is a true asset to the Police bank. Show details

2 months in a row interest doesn't come in time. Not just me referred friends & same thing. Sent my money elsewhere & then found out they didn't send… Read more

it, just kept my money & wouldn't pay any interest. Customer service quote some dodgy terms if they reject your transfer they aren't liable. Total shambles of a bank owned by the commonwealth which makes a fortune scamming ordinary people.

have upgraded their interface and has been a smooth transition over to MOVE Bank from Westpac. Show details

I went to CBA Caloundra today for advise on opening an account with specific criteria. Well got the best customer service I’ve had from any company in many years, absolutely fabulous experience ,the lady that helped me was Rachel

they do everything they can to stand between me and my money. Ridiculous security model, service is a foreign concept and treat a customer like a… Read more

door mat. Been with them for over 25y, my wife insisted we stay with them. I am amazed we are still married, it has created so much stress. You cannot do worse than this bank.

Stole $250000 and closed my accounts. Takes about a week to move money in or out. Stupid verification processes where you have to send money from the account you want to send TO and wait days. Zero stars. Taking them to court.

Keep your money OUT of this disgraceful bank! They will close your account down for two weeks for absolutely NO reason and use your funds offline… Read more

for their own benefits. When you finally take your long saved money out, they tell you it was transferred and it actually was not! Banking in Australia is woeful.

We have been with the Greater for many years .Today we went to Belmont branch the experience was made very easy by having Brittany attend to our accounts in a patient and professional manner. Show details

Never answers the phone constantly on hold So Poor customer service hopeless and Inadequate

So Much for PEOPLE FIRST! Which people? Certainly NOT their Staff OR Customers! Heritage used to be very good. I and all my family have banked with… Read more

them for about 50 years! But NOT ANY MORE! They have closed our local Branch, so We have CLOSED OUR ACCOUNTS! Or at least we are trying to! Over a week later and they still have not transferred our money to the new bank. WHAT A JOKE! PEOPLE FIRST.

If I could do a negative star rating I would. This bank do not care about their customers and they do not help when you get stuck at all. I’ve been… Read more

with them almost 10 years and I am going in to close all my accounts, as is my family. This bank is the most careless, useless and uncaring bank I have ever been with. Do not recommend using them!!!!

After many years as a loyal customer, I have reached the disappointing conclusion that Bankwest has become one of the most unsophisticated and… Read more

uninspiring banking institutions operating in Australia today.

What is most striking is not simply the charging of petty fees — though that alone speaks volumes — but the complete absence of refinement, loyalty, and customer respect in the way the bank now conducts itself. There was once a time when banking institutions understood that trust and long-term relationships were assets to be valued. Bankwest, unfortunately, appears to have traded those principles for short-term revenue and administrative indifference.

I thin u bank are just fine for me. I could use them and got a intrest as well. They even paid out the bonus 20$ on eligible purchases. The thing is they dont have a physical atm eventhough Nab bank owns them they should also advertise for Ubank

Want to say that the St George bank at st marys nsw has terrible customer service Show details

Got sick of my other bank. Online reviews suggested Macquarie as the bank that customers moved to from my old one, was dubious. However, the customer… Read more

support team are brilliant. They actually listen to what is said, they try their best and more often than not succeed, they DO NOT simply say "no" as a default response. It has taken a bit to get account open, but experience has been eased by the customer team.

Opened a credit card online - no problem. Then the horrors started. Called to verify - person on the phone cut the call / the line disconnected.… Read more

Next person told me they couldnt do this process over the phone because they couldnt verify me - but gave me a bunch of my own personal details anyway?

The nightmare to get this stupid card working, to get the app working. Then the scam of elligibility on points... no thank you.

Useless card. Useless staff.

Very bad banking system – BOQ's internet service makes me feel like I'm living in the year 2000, it's so inconvenient and unpleasant. Need to go to the branch for every small… Read more

items, no transactions on Saturday and Sunday, the worst banking system. Employees at the bank are not eager to assist; instead, they are attempting to sway consumers; even for little issues, they will advise you to contact your broker or to do so. A very amateurish financial system.

Your bank blocked a credit transaction for holiday accommodation yesterday. My first holiday in 15 years and now I can't book accommodation in a… Read more

market where it is being heaviy booked and I may well lose it. Since yesterday I have been kept on hold for over two hours only to be told that your fraud team is too busy to answer any calls and now I have to wait a further undisclosed amount of time for a call back while my accommodation is slowly slipping away. I find this level of service abysmal and quite reprehensible. You should be ashamed of yourselves.

The service or NON service from this bank is the highest anyway. There is no possible way to speak to a human even just to ask a simple question all… Read more

you ever get redirected to is the st^pid online Bot that doesn't understand most questions anyway. This is a terrible Bank and can I suggest that if you are a new customer look elsewhere, somewhere that offers service!!

I was previously a Combank customer for 45 years and changed my personnal and business accounts to Suncorp in 2013 due to the apathy and lack of… Read more

service I experienced at Combank. I subsequently also moved my SMSF and Trust accounts across in 2018. I do 99% of banking on line and visit the Suncorp branch maybe twice a year when I have something outside the bounds of what I can do online. I have always received prompt & helpful service when I visit the branch at Carindale, Qld. Yesterday, I went with my son to Combank because he wanted to transfer a large sum exceeding his transaction limits to my account. This ultimately took 1 hour and 45 minutes, all but 5 minutes of which was waiting for service. They then charged him a fee of $30 for the transaction. I had done a similar transaction with Suncorp to an external account for twice the value that took 5 minutes at the teller and there was no charge. That included a comprehensive check of the process, data and scam risk by a supervisor before finalising the transaction. I left an appropriate negative review for Combank but though it only fair to balance the ledger by acknowledging the good service I have received from Suncorp over the last 13 years.