Best Banks in Queensland Brisbane, Gold Coast, Sunshine Coast, Townsville and Cairns

We have been with this bank for 30 or 40 years with all its changes .customer service has been great Jayme and Vic are out standing . Show details

Simple and easy to set up and not one of the Big banks.

Been a member since 2023 and never had any issues. Transferred money to a third party institution account and got blocked due to fraud. Told them… Read more

there was no fraud. They carried on an investigation and interrogated me like a criminal. It's my money I do whatever I want. Not only that I had to waste my time calling them to follow up and for 2 days I could not move my money. What a joke. Shame on you QCB. I'm leaving and never come back. Please learn from my mistake to not wasting time with these clowns.

Sophie was able to help with the transfer of payments and facilitated a quicker way of doing it. Very helpful Show details

As my bank was being absorbed in to one of the Big Four I decided to shop around for another, more personal bank. After checking the web & reading… Read more

reviews I went to Auswide Bank to enquire about their accounts, & the ladies on the counter were very friendly. Tanya Robb, a customer banking specialist, was amazingly knowledgeable & understanding, listened to what I needed, & helped me open new accounts with great confidence in Auswide's service. Highly recommended.

Thank you so much to Mel at Barangaroo. She was very kind and obliging when I needed help transferring money. Her kindness, dedication and professionalism was very much appreciated. Show details

Amazing service as usual! I started my loan process in the hopes of getting everything to fall in place to collect my car the following weekend. The… Read more

team made it happen.

Clear communication. Fast response times (sometimes outside of regular work hours when I wasn't expecting a response until the morning) and even taught me how to use app features to make the process as easy as possible.

It made the process of planning to get a car fun, instead of stressful, and the level of service is honestly why I have stayed with The Mutual Bank ever since I joined them more than a decade ago.

Evana T was extremely helpful. We've been with Border Bank (part of police bank) for 6+ years now, and have zero reason to leave. And Evana has been so helpful with our house build, with a land and construction loan. Can't recomend them enough.

They do not 'exist to financially empower people to realise their dreams' nor do they back the teachers and nurses they claim to support. I can name… Read more

plenty of banks that take less interest money from customers, which is objectively more supportive than anything Bank First can offer.

I've been with Bank First for about 10 years and have been waiting for a competitive interest rate. I even called them recently and was told that their mortgage team could offer better rates than the website but it turned out to be not nearly a good enough rate to compete with other banks honestly. They have lower/no fees and waive LMI fees, but these are small amounts compared to the what they're making with their high interest rate.

Seems like they are comparing themselves against the big 4 rather than smaller and realistically comparable banks.

For 7 years I have been trying to get my money out of parent bank of this bank in Lebanon , And when currency devaluated %99 , they give it to me ,… Read more

we my loss %99 . When I contact the marickvile branch, they told me the money first for the shareholders not me!. All there money invested in realeaste, developer, While innocent people can't access their funds abroad. They pay millions for media TV to silence honnest ones from reveling the truth. Don't allow the Jesus cross they put around their neck to fool you, deep inside they tortured me abroad. While they invested here in real estate.

15 Sep 2023 - We will never ever forget or forgive what a terrible thing you did to us on this day...all because a staff member was 'offended'

Required some help today with a transaction issue and contacted the help desk for assistance. Have been with bank for many years now and can honestly… Read more

say that in all my interactions with helpdesk staff they been very friendly and go out of their way to be helpful. Other banks/organisations could learn from them . Well done!

Their system has gone down TWICE in 24 hours. Cant transfer money. Cant use my card. They refuse to assist or do anything aside from provided useless canned corporate speak responses. Will be changing banks.

If I could rate zero for this bank I would absolutely do just that! First of all not only is that bank completely over the top with their anti spam… Read more

bot detection systems,but the fact is the bank staff themselves wanna know every little thing about your life while U not allowed to know anything about theirs then they deliberately lock you out of your NetBank online banking without warning and wanna know about your personal life and who you talk to the fact is that their phone lines and internet and waiting times are repulsive and cringe and just everything about this bank leaves a yucky taste in my mouth so yeah I advise you to stay from this bank and take your business elsewhere! People should start boycotting this bank and get them closed down like what happened to Bankwest

Joining MOVE Bank has been a nightmare. Days after opening an account and transferring my savings, my funds were completely frozen without any… Read more

warning or clear explanation.

The way this bank handles support is unacceptable. I have been bounced back and forth between Live Chat and phone support, with neither team willing or able to give me straight answers. Live Chat ignored my messages during normal business hours for an entire day, only to send a single unhelpful automated message at 3:40 AM while I was asleep, followed by radio silence again.

Being made to feel like a suspicious actor simply for opening a new bank account is deeply distressing. Being locked out of my own money has caused severe hardship, and I have now been forced to escalate this entire matter to the Australian Financial Complaints Authority (AFCA) just to access my own funds.

Avoid this bank if you expect transparent communication or reliable access to your money.

Opened an account (no problem doing that). Surprised to have 2 accounts—High interest savings a/c & Premium saver. After introductory interest offer… Read more

was over I moved money to Premium Saver. Requirement to transfer $200 in to a/c but if you move interest out of a/c you have to increase balance by interest amount PLUS $200. E.g Earned $100 interest, move out then have to pay in to a/c $200 PLUS $100. This means in effect you cant draw your interest money out!!! Not clear at all in t&cs. I just lost my premium bonus interest!!! Not happy at all. Customer service was pleasant but I’m closing my a/cs to other online banks where conditions are clearer. (I have worked for years in finance)

I've been a fan of and banked with ING for some time. But since the release of their new online banking app I am now looking at other banking… Read more

options. The new app demonstrates a departure from an organisation that was trying to make life easier for it's customers to one where they obviously don't give a crap. Given ING is all about online banking this is a real discouraging move by them.

What a primitive bank so far behind! No smart atm, processing times are ridiculous, branches are opened one day and closed another, it's absolutely ridiculous! How do you expect to grow being in the 19th century??? ABSOLUTE GARBAGE!

Regional Australia Bank are always helpful and friendly. Happy to recommend them. Show details

Clearly this bank is really struggling, avoid. The wait times to speak to customer service is close to two hours. When I did get hold of someone,… Read more

they said that department I required was busy and it would take six days for them to get back to me, it was a fairly straightforward request. Other banks offer better interest rates now. When I started with this bank 15 years ago it was great, now it's dreadful. Don't do it to yourself.

I was scammed on buying a car part worth $250. As a senior, I thought I did my research before buying, but got caught out. I have been a faithful customer for many years. I was really surprised that they researched it and did nothing.

locked out of account due to a text message (that looked like a scam) regarding Australian residency. No warning just accounts frozen.... taking my account elsewhere Show details

NAB outsources internet banking enquiries ? Blocked my mother’s internet banking for no reason. Then suggested my mother was dead ! My mother is… Read more

alive. POA on file is outdated. New POA provided one month ago. The worst and most confusing dealings with NAB. Absolutely terrible and beyond belief.

Couldn't find anywhere that wasn't going to give me a 10%+ interest rate. IMB gave me exactly what there website stated for everyone and Zubie went above and beyond to help me get the application across the line ready to pick up my new vehicle. Show details

Had opted for their Creditcard which offered 24month at 0% on balance transfer. Called their representative to set up a direct debit to make my… Read more

monthly Bankwest Credit card payment from my Savings account, to only have bankwest drawout the full 24month payment taken out through Direct Debit, cos the guy who set up my direct debit had listed payement of my outstanding amount (which is the full 24months installment reflected in my payment). If left unresolved further, i will have ended up paying them their inital 3% balance transfer fee along with the annual account fee for nothing!

Tried signing up as a new customer but keep getting rejected with the same message , " The information you provided we are unable to open an… Read more

account for you" . I have a NSW Driver lic and Aussie Passport. I rang the customer service for assistance and the girl was VERY RUDE and refused to help

Absolutely the worst customer service put of any bank (bar stgeqorge). It's likely talking to 5 year olds with repeated questions and consistent… Read more

useless talking that has nothing to do with the enquiry. I get the feeling these new staff, as maquarie used to be good, are trained this way just to make you feel seperate from them. Not a mature bone in any of the custom service team. I withdrew 2k to my other bank and was blocked from my bank. So I rang them and they asked what the 2 g was for. I told them I was transferring money to another bank account IN MY NAME. But she kept asking what it was for and a bun h of other question which were all answered. I eventually had to make a story that I'm buying toilet paper, just to prove a point. Three hours later a 3 phone calls and no information at all. Just immature staff bantering about anything that doesn't make sense. Just banter.

Been happily using St George Direct Shares for 10 years. I am also a retired banking system consultant. However, St George Direct Shares have… Read more

recently introduced “extra security” steps to login which are poorly designed, and essentially unusable on an iPad.

It is a complete dog’s breakfast, brittle and unworkable.

I am moving all my share holdings to another share platform… one that has a workable security setup.

Ongoing unresolved issue despite multiple calls and follow-ups I’m very dissatisfied with the way this issue has been handled. My $50 promotional… Read more

cashback is still unresolved, even though I have contacted support multiple times through the app, by email, and by phone. I have called several times, and my most recent call this week left me on hold for more than one hour without any resolution. I also have the call record screenshot to support this. The main problem is no longer just the missing $50 — it is the ongoing lack of ownership, follow-up and clear communication. I am still waiting for someone to properly investigate the issue, confirm what has happened, and provide a definite outcome. I expect this matter to be properly escalated and resolved as soon as possible.

MyState Bank is congratulated for its responsiveness to my situation. It has a $20 and 5 card taps requirement for bonus interest. I needed a… Read more

replacement card when mine was lost. But I hadn't completed the 5 taps for the month. The new card didn't arrive in time because of a local mail problem. The bonus was applied gratis..Telephone negotiations were friendly and supportive. Total opposite to my experiences with UBank.