Best Banks in Western Australia Perth

Very easy and explanation introduction to bank Australia. Making an account was simple and accomodating.

This is a great little bank if creating Term Deposits online, full communication, easy instructions, competitive interest rates and easy to follow instructions at maturity. I have had TD’s for about 6 years now and very happy with Judo.

I spoke to Fatima today who helped me with a variety of issues and she solved each one of them with ease and professionalism. I have been with Qudos… Read more

and Qantas Credit Union for over 30 years. The Bank has always been reliable, it’s like an old fashion bank with a bank manager who makes himself available. My experience today was very good today

Went into the Rockhampton branch and was the best banking experience I have ever had. The whole team there did everything they could to help and a… Read more

special thanks to the Customer Service Specialist. I can see why she has that role, she was definatly an expert in Customer Service.

Josette at AMB is very good, very quick efficent refinancing under time pressure. The app experience is clean and overall banking experience very pleasent and transparent. Thank you Josette

Came across The Mutual while looking for competitive fixed term mortgage rates as our lender ING was far too pricy. I had to do a double take when I… Read more

saw what The Mutual was offering, but sure enough within an hour of applying online I received a call from one of their brokers. From application to approval was incredibly efficient - 48 hours or so. Settlement was within 2 weeks which was even speedier than we’d anticipated. I really like that The Mutual feels like a local bank. Our broker texted and called directly to help get our loan across the line, which streamlined the process. No long wait or hold times via call centre. The entire experience has been seamless and we look forward to a long relationship with The Mutual.

The online banking upgrade has been an unmitigated nightmare. I haven't been able to access my money or accounts for a week now. I have called and… Read more

called and when you sit on hold and move through from being position 14 in the queue to 1, you just get redirected to make a recording, rather than getting to talk to anyone!! And nobody is listening to the recordings and calling back!!! I've tried four times now. Nobody is replying to customer service requests via email either. The online chat is not manned. The registration for the new online banking does not work properly. It just times out every time I enter a security code and won't move to the next step. People need access to their accounts!!!!! I was fine with just having my mortgage with this bank even though the online interface was clunky -- but not having access to my money or accounts for a week, when my dog experienced a health emergency and I couldn't transfer money out of my mortgage redraw and had to borrow money from family members, is beyond unacceptable. The one key deliverable of a bank is to ensure people can access and manage their money. Surely this is in contravention of Australian banking legislation at this point.

Applied for a new credit card with these guys and provided all the documents and verification they asked for in their application process. Received a… Read more

follow up email asking for 9!!! additional documents. A bit ridiculous for a 5k credit card. Go elsewhere

I have been with this group for 40 years (they were called Metropolitan Credit Union, Credit Union and now Great Southern) & have seen many changes,… Read more

but their decision to close my bonus savings account (no longer a sale account) & not notify me of terms on the account, is reprehensible, deceitful & unprofessional. Do NOT bank with them!!! I am now moving my money out & will happily close my accounts. It seems GS is the first bank I've heard of that punishes customers (by not paying bonus interest) on accounts with higher amount. Not exactly a great way to keep customers. I also note that they are no longer in the Top 10 Banks any more. No surprise.

Couldn't open account online because of "Error" on their end. So I called and asked what the error was. I was told because I had an account with them… Read more

before now closed I couldnt bank with them again. How arrogant!! There are many other banks to choose from. Their lost

This bank was recommended to me for easy transfers to a crypto exchange, as Commonwealth Bank – which I normally use – has a $10,000 limit per month.… Read more

When I tried to transfer $10,000 to Kraken, the transfer was blocked and I was told to contact customer support. When I explained the situation, they cancelled my account without any further questions and told me to withdraw my funds within a month. When I then tried to send my money back to the same account I had originally transferred it from, my funds were blocked!

We refinanced with PoliceBank from our old bank in order to fund the knock down rebuild of our home. Our loan manager was Janet Knight and she was… Read more

very professional, always readily available to answer enquiries and would regularly keep in touch with us about the status of our build. She always processed invoices in a timely manner and was able to answer all of our questions. We needed the final payment made pretty quickly as it was right before the Christmas shutdown period and we desperately wanted to get into our new home before Christmas and Janet made sure it was paid quickly. Very happy with the service we received from her and the loan we received from PoliceBank.

have upgraded their interface and has been a smooth transition over to MOVE Bank from Westpac. Show details

Can’t get anything to work. Not even able to change your address accurately. Won’t connect youthsaver account to adult account due to ‘different names on the account’. Worst bank by FAR to deal with.

Me transition to Me.go got locked out. Waited on help line for 2 hours on Wed then gave up. Next day Thursday got a response after 2 hours. We… Read more

reiterated our details the operator then said there was a discrepancy and summarily dismissed us with no attempt to figure out what the issue was. I think the operator may not have understood the words used e.g. the spelling of Knight. This was not explored we were just terminated.

Stole $250000 and closed my accounts. Takes about a week to move money in or out. Stupid verification processes where you have to send money from the account you want to send TO and wait days. Zero stars. Taking them to court.

I had my car tinted and it was completely botched the first time, botched the second time when it was supposed to be fixed and was left with damage… Read more

to my car. I sought advice and resolution for weeks before finally disputing the transaction via submission to the dispute team (who I found were incredibly unhelpful the last time I had to dispute a minor transaction).

Waited 5 weeks and thought it was odd I had no contact back since the other parties bank has 4 weeks to respond... Upon my follow up, ING customer service advised that there was in fact, no transaction dispute in progress (whilst also being incredibly slow to do so). So I followed up with the dispute team, I got absolutely no response from them which I find appalling that not only did they not action the dispute, the also won't acknowledge/confirm their mistake

I am incredibly frustrated as now the transaction is outside the 90 day dispute window and I'm left with hundreds (potentially exceeding $1000's) of dollars of damage to my car and the cost to fix the tint job elsewhere, with potentially no recourse to claim my money back which would cover SOME of the damage and cost to rectify the job. I then submitted a complaint with the complaints team, in which I have also no had any reply back to, not even a confirmation that it's being worked on and they will be in touch.

The service from ING has really left a sour taste in my mouth and a big gaping hole in my wallet, as a banking provider I feel they have really let me down as a customer. Through lack or coordination and communication. I will give them a chance to provide a solution but otherwise will have no choice but to report ING to the Australian Financial Complaints Authority.

Although this goes back some years, it still irritates me. I established an account with Heritage Bank Caloundra and requested a card to use as a… Read more

backup if my credit/debit card with another bank didn't work for some reason. However, after a period of time, Heritage Bank "fined" me $25 for not using my card although they had the use of my funds throughout the period. I closed the account and will never use Heritage Bank again.

Why do they hang onto people's Centrelink payments? They let 3rd parties take money out of your account as well

Greater Bank have an exceptionally invasive and concerning application process. Beware that Greater Bank request access to all your bank accounts -… Read more

as in, they literally ask you to hand over online account credentials (usernames and passwords). They act surprised when advised that would violate the agreements we have with those other banks.

I’ve had a very disappointing experience with NAB overall, and I wouldn’t recommend them based on my recent interactions. In my experience, the… Read more

customer service has been frustrating — long wait times, unclear communication, and at times a dismissive attitude that made resolving issues more difficult than it should be. My dealings with their fraud and scam support team were particularly challenging. What I expected to be a straightforward process turned into a prolonged and stressful experience, with limited communication and slow resolution. I also found their interest rates to be uncompetitive compared to other options currently available. Overall, what stood out most was the amount of effort required on my side to resolve relatively simple matters. Banking should feel smooth and reliable, but this wasn’t my experience here. Based on this, I wouldn’t recommend NAB to others.

Shocker of a bank. Atrocious app. I made a scheduled payment for tomorrow from easy saver to hero account. Double check it. Triple check it. It goes… Read more

through today. Why? Because interest on easy saver is 4.5 and here is zero. Moving everything to Macquarie now where I have better interest on the single account and no hoops to jump.

For a bank with no physical branches and terrible customer service it’s just dead in the water. I doubt Bankwest will be around much longer.

what kind of app based bank has a bug that doesn't let potential customers create an acc. Ubank , Your front door is literally shut for clients. I… Read more

find this hard to believe. When I attempt to create an acc I'm taken to a passkey prompt that does not lead into creating a password, completely stuck.

Very disappointed with St George atm. Small business Compliance paperwork was the start of my issues. They shut down transactions on my account as… Read more

they hadn't received the paperwork. I posted it but not received. There response was to shut down all transactions of a small business without notification. I rang (2hours of wasted life) and given a 2 week extension. Had to ring back to extend that as they didn't send the paperwork for 1 1/2 weeks. Resolved after 2 visit to the bank. Second visit was because I had to fill out more paperwork, but they made a mistake and I went the second time for nothing. Now they have changed the ability to nominate who is paying on the mobile APP. Why??? If it ain't broke don't fix it!!! No point changing this. If they want to restrict who pays description, make it the account name. That would be smarter, especially if you have personal and business accounts on the mobile app. AS to whether they care about bad reviews, I doubt it. So many departments and layers that it is always some other department that looks after this.

I am writing this to warn others: do not be fooled by Macquarie Bank’s polished digital facade. While their onboarding process is seamless and they… Read more

project an image of competence, my actual experience as a customer has been a nightmare.

1. Catastrophic Customer Service & Availability: After performing a few larger (and perfectly legitimate) transactions, my account was suddenly frozen "for security reasons." While I appreciate fraud prevention, the recovery process was an absolute disgrace. I spent six hours on hold. When I finally reached someone, the representative told me she wasn't responsible for this department. It took until 10:00 PM that night to finally reach a staff member in the call center who was actually able to unlock my account. A simple identity verification should not be a full-day ordeal.

2. Unreliable Logistics: In this day and age, waiting four weeks for a replacement bank card is unacceptable. For a bank that claims to be "digital-first," their physical infrastructure is sluggish and outdated.

3. Questionable Business Ethics: Beyond the poor service, I find their involvement in the "C#m-Ex" tax scandals deeply concerning. Financing deals that effectively facilitated tax evasion is a moral "no-go" for me. If you value ethical banking standards, this is not the institution for you.

Final Verdict: Macquarie is quick to sign you up, but the moment you encounter a technical hurdle or need genuine human support, they leave you stranded. Also, their apology was lousy and did not even include any compensation. HANDS OFF!!!

0 Stars I have been banking with ANZ for 20ish years, they have closed the banks I started with, so reduced actual tellers to resolve issues. ANZ… Read more

froze my account 2 months ago for not updating my details, I have never changed my details, except my email, of which I notified them of, it was locked for 1.5 weeks even though I had notifications thanking me for updating details. This caused home loan payment failures to my other bank. I thought at this stage I should cut ties, but I am loyal and gave second chance. Wednesday last week they locked my account again, my fortnightly wage had just gone in. I sent a message "I believed I had updated". They sent "After investigation, we see that you have updated, but your son hasnt, we will contact him". This is a savings account I have for my son, he has no access to it. The next day my wage was missing, Transactions only went to 3days previous, there was no record of my wage being there. I rang customer service KYC (Know your Customer-department that restricts accounts for not updating details) They say they can't see balances, I tell them I'm closing childrens accounts, so no longer an issue, unlock my main account. Why if there was a problem with those accounts, did they lock my main account, but not the smaller accounts. They said my wage had bounced back to employer. I have closed all accounts except the main one that is still restricted. Friday: they said retrictions would come off 24-48hours later. Monday: They sent an email to my old email address(the one I don't use anymore, so lucky I looked) of which I had updated. Requesting me to update all my details again. They don't need my details, I just want to close account, I have emailed and given my new account number to transfer remaining funds, then close account. I am sitting here Good Friday(9days later) still restricted account. ANZ give me my money/close my account. I have never been overdrawn, you have always had my details. You have left me without money for 9days over a long weekend, and again home loan payment failures due to your lack of professionalism.

***DO NOT BANK WITH THIS BANK*** I opened up a savings account but had to follow it up with a phone call due to a few matters….waited over one and a… Read more

half hours then hung up and called back. I finally got through on the second attempt after a very very long wait… I then asked them to close my account. So I had the account open for a few hours and then closed it….I’m thinking if this is the customer service I’m going to get they don’t deserve my business.

Despite reading poor reviews, I have had a different experience with People Choice. I applied for a personal loan to refinance my loan from one of… Read more

the big 4 banks for People choice. Dee from Elizabeth Branch helped and guided me through the process and she made it sooooo easy and less stressfull for me. She communicated and explained everything throughly and my loan was approved and transferred to people choice within 2 days. Thank you again Dee

Rating: 0/5 Stars Westpac’s digital systems and services are completely backwards and archaic. It is, without exaggeration, the worst banking… Read more

experience I could imagine.

The customer support loop is an exercise in futility. Their chatbots are woefully useless, yet when you attempt to bypass them by calling the help line, you are simply directed back to the same bots before the line goes dead. It is a circular system designed to prevent you from actually speaking to a human being.

Most absurdly, their processes seem trapped in a bygone era. To set up simple auto-repayments for a credit card, I was informed I had to print and sign a PDF, then physically take it into a branch. We are well into the 21st century; requiring physical paperwork and an in-person visit for a basic digital function is pathetic. This isn't the 90s, but Westpac hasn't seemed to notice.

Avoid this bank if you value your time or expect modern service.

You can’t contact BankSA branches over the phone, I just want to book a branch appointment. After being hung up on multiple times because I don’t… Read more

want to go through to a chat bot. Finally get through to a person in a call centre and they tell me the branch will call me back within two business days. She does give me the branch number but then when I call it goes straight to voicemail after giving me a message someone will answer my call…same thing over 6 times over a period of time!