Best Car Insurance in New South Wales Sydney, Newcastle and Wollongong

I spoke to Kieran and he was amazing. He called me many times and followed up with a very competitive quote. Very knowledgeable and offered excellent service he’s an asset to your organisation Show details

They were very helpful fast and Efficient, not one complaint and would definitely recommend Show details

I would like to share my experience with Youi insurance and not recommending anyone to go with them. On the 18th of May I’m towing my caravan from… Read more

Sydney to Melbourne, that morning I saw a cracked on chassis and called Youi to send out a truck to tow the caravan to nearest repair shop for fixing. My policy with Youi said I’m entitled for towing. I called Youi and they said there towing service is for car only not caravan. I have read what it’s advertised on website and my policy to the consultant he then said they don’t have anyone available. I told them I need to get my caravan at least home because I’m blocking people driveway. In the end I have to towed my caravan home unsafe while on the phone with another consultant I told him the caravan could fall off and kill someone as the chassis is broken. The consultant said if can’t towed anymore then call them back. I was forced to towed my unsafe caravan home by myself with no help. I got home safe but the whole caravan collapsed and fully broken, tool box came off and chassis fully snapped. I have to organise a tow truck out of pocket to take the caravan in for repairer to have a look. The repairer spoke to assessor and engineering that Youi send out explain that this is accidental damage No manufactured defect or failure.

the assessor said that we lucky to got home safe as very dangerous and could be in more accident. Assessor said it’s a total loss under accidental damage and engineering report said tight turning make chassis broke in first place but keep towing unsafe make things worse. I called Youi every few days chasing up. It’s been 3 months and not going anywhere. One consultant said on the phone they have a look at the report, even report on my side but they will try to find a way to declined my claim such as saying I’m overload, however I know my caravan and I never overload since having caravan for 10 months . In the end I have contacted AFCA for help and hope this will be resolved soon.

Thia was my first claim through integerity warranty company. That was amazing through the whole process. Mechanic directly put the claimto the company and they fixed it within a day. Unbelievable, very happy with the customer service. Show details

When it mattered, they failed. I am 11 weeks into a claim, although the repairer confirmed to me they had the parts in 2 weeks into the claim.… Read more

Essentially Budget Direct and their assessor couldn't send the repairer an email for weeks on end to authorise the repair, although on the phone they confirmed it was authorised. No hire car offered, no follow up calls from Budget Direct, 5 weeks in a row of "it will be ready next week". Save yourself a nightmare, go anywhere else.

The Presidian group have been always committed, fast and very helpful whenever I needed the mechanic to claim for my warranty from them, and all the claims have been finalised quickly and in a good will so far, I highly recommend them. Show details

I'm so happy with true cover I didn't wait too long for someone to take my call and also someone to come over to fix my tyre. Show details

The worst insurance experience. Not recommended at all. Have been paying premiums for 5 years and lodged a small claim. The company booked a rental… Read more

car for repairs in Brisbane to be picked up from Adelaide. Staff doesnot have a clue what they are doing. Waited for the manager for 30 minutes - no response.

The site was very easy to deal with. There was a couple of questions I didn’t understand. Show details

Setting up my car insurance is quick & easy all done online Show details

easy online process, competitive on price, feed back about process Show details

The price versus the service they provide is very good and very competitive. I would recommend to everyone to give a try. Also you can save more by getting 10% on shopping from woolworth Show details

It's stupid. Quoted $5000 for comprehensive with agreed value of $8010 with excess $1000 including windscreen, car hire. others are quoting around $2000 and less Show details

Horrific! Not only did they try to overcharge me double excess when i made a claim, but when i came to cancel a renewal, they failed to cancel my… Read more

policy, took over $1,000 out of my account a week later and refused to payback premiums paid AFTER I had sold the car because the proof of transfer that i got DIRECTLY from Queensland Transport was deemed 'insufficient proof'. Whats worse, there is no phone number, just an AI Chat bot which refuses to get somebody to call you and merely advises somebody will review with 2 business days'. Nothing but a bunch of common thieves and scammers. Avoid at ALL costs!

I am very impressed with the Toyota brand Everything ran so smoothly and I feel that I have a new car. The staff were so polite and obliging which made a big difference. Now I can drive forward with confidence Oh! What a feeling! Show details

renewed my Green Slip with Allianz on Thursday, and the payment was taken from my account that day. When I checked my account on Friday, I discovered… Read more

the exact same amount had been taken out again. This left me with no money for the weekend and, with two young children, I was unable to afford food for them. I contacted Allianz immediately and explained the seriousness of the situation to Sam from the Adelaide contact centre. I was told that nothing could be done until Monday. I asked to speak with a team leader and was initially told there were none were working. I was then told supervisors were working, but that Sam was unable to transfer me. I specifically asked to speak with his supervisor, Joe, and even offered to wait, but I was still refused the opportunity to speak with anyone who could assist. After spending more than 40 minutes on the phone, I was still left without my money and without any resolution or meaningful assistance. I understand that mistakes can happen, but what matters is how a company responds when something goes wrong. In this situation, I felt completely dismissed despite explaining that this duplicate payment had left my family without money for essential food over the weekend. Very disappointing customer service and an extremely frustrating experience. I expected much better from a company like Allianz.

Please do not insure your car with PD Insurance. The service is poor. They sent me to various panel beaters who would not quote the repairs, the… Read more

panel beaters were not impressed by PD Insurance, they told me it will take weeks for them to process the quote even if they did quote it. Eventually I went to a panel beater who quoted it but I had to pay $35 for the quote. PD Insurance refused to reimburse me for the quote. I say again do not insure your car with them.

We’ve taken out a new policy with Helen for our Suzuki Spacia (I think she’s from New Zealand). She was so kind and helpful; she’s a real enthusiast. Thank you, Helen. Georg and Claudia Neuhaus, Brisbane Show details

AVOID AT ALL COST ! UNETHICAL COMPANY They do NOT honor their policies. I spent $2000 plus on additional car warranty insurance. When I attempted to… Read more

make a claim. Extremely hard to contact and then when I finally did they revoked their initial policy terms. Refer to my warrant attached below

I found Lexus was outstanding in repairing my car and returning it to me in a timely manner and it original condition. The whole process was trouble free and proceeded seamlessly. Excellent effort Lexus. Show details

totally surprised by how easy the claim and repair process was completed Show details

Do not use this company! They are deceptive, poor customer service, even when you call to enquire about specific details of the cover they evade the… Read more

question and it is not until you need to make a claim you find out the truth.

Lesson learnt to go with more reputable companies! You get what you pay for!

Not only a total waste of money but they actually block access to your vehicle so you cant get real help to fix it and its only been two months with… Read more

zero contact and more money demands. They dont allow any independant oversight. Better off spending your money on repairs yourself and not having car insurance.

Try and communicate with AAMI. I dare you. Go on. Try and call to speak with someone. Try the live chat and see how cumbersome that is. Try calling… Read more

roadside assist and see if they pick up. They don't answer. No such thing as roadside assist if they do not answer. I have never lodged an online complaint before but god help me AAMi is diabolical for communication. What would it be like if you actually have a claim. I merely wanted to discuss my policy. I have cancelled today as a result. Abysmal customer service.

From my car being hit, to NRMA arranging someone to tow the car, to the authorization to start repairs, it took two months! And in the middle, they… Read more

would not proactively contact me about any situation; I had to keep calling to ask. Also, note that they do not respond to emails, you must call.

They are very efficient in providing a quote and collecting your premium ..that is where any use of the word efficient ends. Dreadful phone service… Read more

on claims or even enquiring about the claim status. The insurance cost is high however their service is anything but premium. I would look elsewhere for your requirements as there is little to recommend about this organisation.

If I could give them a 0 I would!!!! I understand they are underwritten by Suncorp now and this is where it all falls down the s**t whole. I needed… Read more

to have a rework done and it has now been 6 months from when I first contacted Shannons. We are a long time customer with multiple vintage cars and spending an absolute annual fortune on car insurance. "Back in the day" they were awesome, but now.... The policy isn't worth the paper it is written on, especially if you have a rework done. I have begged, pleaded and tried everything including contacting AFCA/ATSIC. I was even told by their own staff to contact AFCA/ATSIC!!! I have spent more hours than I can count on hold waiting to talk to someone including over 20 phone calls, and emails, and sms's to the person allocated to my case, told countless lies, fob offs and finally after 6 months I have an answer and it's not a good one either. I am totally over Shannons and I can't believe they have totally gone to the dogs with their service.

When we bought our Mazda 2 in 2013 we insured it with GIO. About four years ago someone reversed into it while it was parked. He kindly left his… Read more

name and phone number. GIO was great - quick response, courtesy car, free Uber transport to and from repairer, helpful on the phone, no cost to us. Were we just much luckier than so many other reviewers ?? [GIO were also great when our 14m gum fell in our backyard]

I had a quote for third party insurance, and in 3 weeks the quote kept going up by $3 every few days the original quote was $268 now it's $303, this insurance is like the rest, not to be trusted. Show details

I haven’t paid this policy since April 2026. Then go to get some shopping and they have taken a payment out of my account of $90 today August 2026… Read more

four months later. This is after sending me emails back in April saying it was cancelled. Do not use coles car insurance not mention every time you need to contact them. You have to listen to a whole bs recording about their policy each and every time you call. Really don’t think we need to hear it Every time we call. My bank has now blocked the direct debit and done are reversal of payment. But that’s not straight away. So thanks coles I really appreciate what you have done.