Best Car Insurance in Northern Territory Darwin

The quote was very competitive and the process of accepting and buying the policy was quite easy. Show details

It was a quick and efficient service and claim approval Show details

Was all set to go with a competitor then Leigh more than matched the quote. She was very polite, professional and very clear on the issues raised. Excellent Show details

Worst people to deal with reject claims. Talk over the top of you. False misleading information. A waste of money would not recommend Show details

Claims get processed quick. Whenever my car decides to throw a tantrum Presidian fixes it Show details

"I recently switched my car and home insurance to Budget Direct, and I couldn't be happier with the experience. The online quote process was… Read more

incredibly fast and simple, saving me a significant amount compared to my previous insurer. What really stood out was their customer service. I had a few questions about my policy and spoke with a representative named Vanessa, who was patient, knowledgeable, and made everything easy to understand. It’s rare to find such high-quality service at such a competitive price point. The peace of mind knowing I have award-winning cover without the 'big brand' price tag is fantastic. I highly recommend Budget Direct to anyone looking to save money without compromising on service or reliability."

Best price ..really good person in Ada to answer all my questions. I recommend these people. Show details

Worst insurance company ever! The smash repairers are lazy, useless and dodgy. I had to take my car back after picking it up as they didn't repair it… Read more

properly. Beaver behind the bumper bar was still bent, air bag light was still on, lights in tail light replaced didn't work and hatch wasn't aligned correctly. Smash repairer fixed it all before the assessor saw the car so they wouldn't loose the contract. Complaints team with real insurance are pointless as they only agree with what you are saying to try and give me some sort of satisfaction that they actually care about what happened. For such a minor accident that wasn't my fault real insurance made it so difficult to get the car fixed without any issues. I will never use you as an insurance company ever again.

My experience with QBE Insurance has had a significant impact on my mental health. The claims process was prolonged, unclear, and extremely… Read more

stressful. Ongoing uncertainty, lack of clear communication, and the way the matter was handled created a level of anxiety that was difficult to manage. What should have been a straightforward process instead became an exhausting and emotionally draining experience.

Insurance is something you rely on during already difficult times. Unfortunately, this experience made an already stressful situation much worse.

My vehicle was vandalised and QBE denied a claim by accusing me of misrepresentation….which is not accurate.

I selected No when answering a question about a previous incident ….thinking that it’s based on when the incident occurred, but they have said it’s based on when the incident was finalised (which was several months later and within their 3-year period of disclosure)

Just a typical technicality and company who did not care when I needed the support. And quite frankly has left me feeling hopeless three months later

It’s an excellent value. I have been AHM customer for over 35 years for other products and I’m very pleased with their service and products. Show details

Always excellent and very competitive on premium price and cost. I use them for mutliple vehicles and refer ot family, friends and clients. Show details

Samuel was professional and polite, he was prompt and easy to understand. He resolved my problem with out issue. Show details

Put in my first claim, been their customer for over 8 years, now they offering a cash settlement, not happy with their service, I am the one that is… Read more

their customer. no contact still waiting on link so i can pay my excess, its been a shitshow. Once they fix the other car, I am done. It is suppose to be a easy seamless process. #FUMING

It's stupid. Quoted $5000 for comprehensive with agreed value of $8010 with excess $1000 including windscreen, car hire. others are quoting around $2000 and less Show details

Hi, I had Toyota hilux rouge 2024 model Ute caught on fire while it was parked. The incident happened on February 2026 Toyota has officially… Read more

informed me that they are going to allocate new vehicle like-to-like which is 6 to 7 months wait

It’s been 3 months when I am asking what’s going on with my claim, they keep replying its in process I am without car or loan car because my insurance policy cover for 30 days only.

From 2 months I am having rental car out of my pocket Even if they will give me new Ute which is 6 months waiting I have to pay for rental car for next 6 months as well

Worst customer service I feel trapped Today they mentioned if I am not happy take this matter to afca

I am still paying insurance when I don’t have vehicle I am still paying car instalments I already paid 1 year of rego

I installed electric breaks and Anderson power point Which they are saying I have to provide receipt to get those

Not even 1 star for allianz . Been paying for comprehensive car insurance for 2 years . Then I have car accident and my car was assessed as total… Read more

loss.And my claim was rejected , they said because I have the refrigerator box at the back . It means I’ve been using my car for delivery.I used my car for business purposes. That’s why I bought the car for.and you should know what comprehensive insurance stand for . You can’t just get people’s money like thousands a year to pay for their insurance then say you can do nothing. Plus staff keep finding mirrors things to deduct your pay out at the beginning then they try to ask you so many questions to trap you. Then rejecting my claim. Everyone please stay away from Allianz. They are ripped off and so scam. Never again with Allianz seriously… I have properties-businesses and others few cars with NRMA. NRMA is the best,once you have accident they will help you to finalise as quickly as they can .

The claims consultant - Jane Norgard was excellent to communicate with, very clear to understand, clear explanations, informative, didnt rush me… Read more

through the conversation/process. Very pleasent experience. I do feel the policy is good value. My claim is just under way. Ive been approx 3 years (I think). Thank you

Just purchased my dream car and whilst driving had a steering malfunction ended up into trees on the median strip. Contacted Enthusiast and spoke to… Read more

Leanne in claims she was amazing handled everything with no fuss unfortunatly car was written of but the claim was settled within 2 weeks cannot recommend them highly enough Absolutley amazing to deal with and they have insured my new car with no hassles My Friend is waiting for his car to be inspected by an assessor from another large insurer His car was in before mine and he is still waiting Do Yourself a favor Try Enthusiast

AVOID AT ALL COST ! UNETHICAL COMPANY They do NOT honor their policies. I spent $2000 plus on additional car warranty insurance. When I attempted to… Read more

make a claim. Extremely hard to contact and then when I finally did they revoked their initial policy terms. Refer to my warrant attached below

Applied for a car loan with savvy. Was told if I paid off one of my loans I would be able to get a loan. Done so and was still rejected. This was after almost 3 weeks of waiting. Thankfully I was able to get a car loan elsewhere.

I recently had to submit an insurance claim after a heavy vehicle in front of me lost the tread off one of its tyres, which I was unable to avoid. My… Read more

vehicle suffered damage to the front of the car, which required repair. My experience with Lexus Insurance from that point on was first class. From my first contact with them, every staff member that I dealt with was very friendly, efficient and professional. I was kept informed of details of the repair, impact on my policy, and hire car options. The repair itself was exceptional. It has been a very long time since I have experienced customer service at this level. Highly recommended.

Everything is fine with the process and claiming, although I find the excess fee is expensive. Show details

Do not use this company! They are deceptive, poor customer service, even when you call to enquire about specific details of the cover they evade the… Read more

question and it is not until you need to make a claim you find out the truth.

Lesson learnt to go with more reputable companies! You get what you pay for!

Absolutely appalling. After waiting 3 weeks post accident to hear from apia, I had an apia insurance customer hit my car. I was contacted by them to… Read more

fix my car. I dropped my car off to be fixed,I turned up to hertz hire car geelong to pick up my hire car through apia. I was informed there where no cars. Hertz had multiple bookings and no cars the nearest hertz is hoppers crossing over an hour away. I requested to speak to a supervisor multiple times in regards to booking another car from a different hire company, I was told we don't do that. I have now had to pay taxis & another hire car company so that my child & i have transport until my car is fixed. Beyond unacceptable, despite being told we'll reimburse you. Avoid apia

Fantastic customer service with AAMI. I had another driver reverse into my car and had an amazing representative, Deonie, help me lodge my claim and… Read more

answer all my questions. I was able to take my car to Motor One for repairs (if you get the option, avoid Capital SMART Repairs). Motor One were amazing and had my car repaired perfectly and sent plenty of text communication to let me know what stage of the repair was being undertaken. A Hertz rental car was supplied for the duration of the repair and taxis were provided between the repair centre and the hire company. No complaints at all. (caveat - the claim was not my fault so I'm not sure if you'll get the same services if the accident is your fault).

Monthly payment system is objectively terrible takes ages to process payment and then even when it has taken the money out they claim they've missed your payment Show details

My motorbike was knocked over and damaged by a Shannons insured driver. Shannons were slow to respond, did not chase up repairer, provided me a hire… Read more

car but when initial hire period was up even after calls to Shannons did not contact the car hire company to extend the hire period, while waiting for my vehicle to be repaired. Long waits on telephone, heavily accented receptionists, had to idenify myself every time one receptionist flicked me to another, average time on calls in excess of 1 hour and situation never resolved

Very disappointed. While 300 km away from home, my motel room was broken into while I was asleep. My wallet, car keys and car were all stolen.… Read more

Claim was made with difficulty - dial 9 to go around in circles telephone merry-go-round, much elevator music, much connected to English as Second Language persons in the Philippines.

Theft was actually caught on CCTV and the vehicle was recovered, though with some damage. Police also sent a forensic person who dusted for fingerprints. Cops recognised the thief in the CCTV video and were hoping for an arrest.

Despite the possible arrest, despite the video evidence and despite my having no wallet, debit card, licence or anything really, GIO harassed me via email until I paid the policy excess then IMMEDIATELY accused me of FRAUD.

Insisted I make contact and then strung me along for a bit more of the old elevator music interspersed with "your call is important to us, that's why we won't answer with a humanoid......" for about another hour.

I have 3 cars and a motorcycle all comprehensively insured with these charlatans. Well had. I have already cancelled the other two cars and the motorcycle policy. All now covered with a proper insurer.

I also have the ombudsman looking at my thus far still in dispute claim.

Give this crowd a swerve. I know all insurers are the lowest of the low but there must be a more honest and reliable insurer than these people.

Edit: More hassles when cancelling the policies: Tried to log into my 'online account' which promptly crashed. Tried to telephone was on hold so long I gave up, eventually chatted with a 'bot' (for Gods sake!) And if insurers want to use off shore call centres for cost reduction, then at least have enough operators to answer calls in a timely manner….

Cancellation mission was eventually accomplished, I sincerely hope.....

Can these people get anything right? Feeling better already though! Now hoping the Financial Industry Ombudsman tears them a new one.

Back room admin is hopeless! I was sent a text with a wrong number [household property rather than motor vehicle] which I spent over 15 minutes on… Read more

hold when transferred before hanging up. A phone call to another number on their website resulted in another transferred call and I was told there would be at least another 25 minute wait without the option of a call back.

I am extremely disappointed with the handling of my recent car insurance claim with Coles Insurance. The original claim was straightforward—a… Read more

spontaneous sunroof failure. However, the situation escalated significantly when my vehicle was towed in heavy rain, resulting in extensive water exposure inside an electric vehicle. What began as a single issue quickly became a far more serious problem due to poor handling and lack of care.

More than eight weeks later, after countless hours spent on phone calls, emails, and repeated complaints, the resolution has been wholly inadequate. The vehicle was returned with only superficial cleaning, including what appears to have been a basic vacuum, despite clear evidence of water ingress. The sunroof was replaced with parts that do not match the quality of the original, and concerningly, visible glass fragments were still present in the vehicle—posing a safety risk to my family, including our three young children.

Throughout the process, communication has been inconsistent and, at times, misleading. Key information was not provided in writing despite requests, and I was repeatedly required to restate details of the claim, adding unnecessary stress and frustration.

This vehicle is less than a year old, yet it has been returned in a condition that includes a persistent damp odour and unresolved concerns about water damage. There has been little acknowledgement of the inconvenience or the significant mental and logistical strain caused by being without our vehicle for an extended period.

An offer of a small cash settlement was made to close the complaint; however, this was undermined by the expectation that we would incur additional out-of-pocket costs—such as a $180 trip to collect a hire car that should have been covered under the policy.

Overall, this experience has demonstrated a concerning lack of care, accountability, and customer support. I would strongly urge others to carefully consider their options before choosing this insurer.